I had just stopped in at the Crestwood Il AT&T looking to up grade my phone and TV service. My sales rep name was Lizbeth. What a wonderfull personal experience I had with her. She set me up with everything and gave me the best deals. Her Customer Service skills were outstanding. She should teach classes on how to show great Customer Service. Thank You again Lizbeth read more

Worst customer service. Patrice and Amaya were very nice but whoever the young male is with beard is rude and disrespectful. He should NOT be in customer service. If I were manager he would be long gone. read more

Bad sales rep and bad customer service and support they don't help with shit and they don't communicate well

This the absolute WORST AT&T I've ever been to they are rude & disrespectful this location needs to be closed down. Abe was very rude & condescending he claimed in the system they had not updated my name to my married one. Then proceeded to talk to me disrespectfully made me go get my marriage certificate. When I returned to the store they cancelled my order real dick move Abe. That was Christmas present for my son luckily I was able to re-order the item & will pick up at a different location. I will NEVER go to this location again. read more

Worst store ever, their customer service sucks ! They lie to get a sale and wouldn't take the phone back or even exchange it for different phone 2 days after I got it. I never even activated it. when they don't want to help u they just ignore u until u leave the store. --terrible customer service.--- Had to take it to a honest att store the return it and get a replacement. read more

They have started raising their internet cost by $5. June 24 bill was $55 raised Jan. 25 to $65 now April 25 $70. AT&T is on some BS. Definitely price gouging their customers so they can keep paying those fat dividends to their stockholders. read more

This place is a complete disaster. The manager must be incompetent. Employees just sitting around. Useless.

Terrible disrespectful service. They screwed up my husbands new phone when they paired it will his old phone and told us we were wrong? Customer is always right. Try to solve the problem without being rude and disrespectful. Jay was so rude to me if he worked for me he would have been fired. Buy your phones from another carrier. And don't go to this store for assistance. read more

This AT&T store has great service, a large selection and quality product value. Sales employees are friendly and knowledgeable.

I am so naïve with these smart phones. I walked into the store and Ashton came right up to me and said how can I help you. I explained to him that I needed a new phone number for my phone and to put on a shield for the front of my phone. He understood the assignment and got to work. Within 30 minutes I had a new phone number and a brand new shield on the front of my phone. Thank you for all your help Ashton. read more

I walked in already pretty stressed out trying to help my 91 year old grandma solve some cell phone issues. Annais was an absolute pleasure. She really went above and beyond to help me. I look forward to working with her again in the future. read more

Too much goofing off and hanging out in here. They're more interested in watching the game on the big screen. 7 people were ahead of me. At least 3 workers were on the floor but I saw at least 5 other staff members go in/out of the back room without helping customers. Was here because I couldn't make calls on my Apple Watch 5. The lady did the same troubleshooting that I was doing at home, when she couldn't fix it she blamed the wi-fi and gave me the 800 number to call. She did perk up when I asked her about iphone 11. She went into complete sales mode... lol. I told her nah I'll call the 800 number and order the phone directly from AT&T. The techs on the phone had me up and running in 15 minutes. I couldn't make calls bc the goofy girl in the store never thought to add my watch to my cellular plan... They are completely useless at Crestwood AT&T. read more

Goodby ATT. After 35 years as a customer with both residential and business accounts, I am finally done. We went to the Crestwood store to upgrade our home internet service, having had no luck doing it online. Matter of fact online said they did not provide service to that location. Had it here for 25 years. Dannie(sp), as they had no name tags, couldn't find anything even though we gave her the current bill. Enter Jocyln, who was absolutely no help and took offense when she said she was going in the back to see if there was other service available, and I said good luck, as I had been looking online for three days... At that point she stopped and just said that they did not offer better service at our house than we have now. 50-10. (without even checking) We then left out and went to the exfinity store. set up a 300-10 internet, changing over and getting three (free) new iPhone se's, and will be changing over the business account when we drop back in to transfer the sims and activate the new phones. Also had to have stupid att unlock our old phones. And the whole crew at exfinity was a pleasure to work with! Did I mention we are saving a ton of money? Have heard some not so good stories about infinity, but they have to be better that junky ATT, who used to be a whole lot better..... If you must go to an ATT store, go to the one at '83 and Harlem. Much nicer people, but believe it or not, they do not even use ATT service there! read more

I am so dissatisfied with the AT&T store in Tinley Park on Harlem. I went there to return a charger because it worked once and then never again. So I wanted a refund. But because I paid for it with cash she couldn't give me a refund because there was no cash at the store. Said she had to go to the bank and will call me when she gets it. Well that was 6 hours ago and one phone call to remind them I'm still waiting. I realize they're busy but this is ridiculous. If they don't want to deal with cash then they need to post a sign saying this. I am still waiting with no phone call and they close in an hour and a half. Lucky me I get to deal with this tomorrow again. read more

I went to this location with my daughter so she could get a new phone since her last one was so old. The first representative there, an older gentleman, was very nice. When the representative that would assist us became available, he started off nice, but then blatantly lied to my face about a data plan. He told me that if I switched over to an unlimited plan, I would actually end up paying less than I was paying at the time. When I asked him to explain how that was possible, he said that it was true. The plan I was on, he says, was not offered anymore and this would be better for me and my family. But he guaranteed that the new plan would be cheaper and better. Today, I get my phone bill to find out that it has gone up a little more than $100!!!! Honestly, if they are going to hire people like this guy who will tell total and complete lies to customers, I will have to think about changing providers. I've been with AT&T for almost 13 years and to be treated like this is sickening! The only good thing that came of this is when I called to speak with a representative to resolve this issue, she went above and beyond to do what she could to help me. This is reprehensible behavior! I've lodged a complaint against the agent and I hope they evaluate who they're hiring. The only way to keep a customer is to be honest and treat them like they are valuable. I'm off to compare plans with other providers. Save yourself some aggravation - don't go to this location at all!!!! read more

I was in an emergency situation!!! My phone went completely crazy! I went to the AT&T store in Crestwood and Ziad helped me get a brand new phone and set me up with EVERYTHING! He was so patient and helpful! I mean my iPhone was sooo outdated... I had no idea whAt I was looking for... But he guided me in the right direction! I got an iPhone 11 Pro anddd iPad! Thanks Ziad read more

These people are so blinded by their sales commissions expectations that there is no consideration for humanity or simple truth. My iPhone had maxed out on its storage and was stalling and crashing to the point where I couldn't use any app or function on my phone other than making phone calls. However I didn't know this at the time and went to at&t to see if they could help. The woman who greeted us at the door listened to my woes for a few mins, checked my account online and launched into an explanation about how no at&t store will do any kind of repairs and if I took my phone to an Apple Store they wouldn't be able to troubleshoot or repair and would send me straight back to at&t to get a new phone. She was very discouraging of going to the Apple Store at all (which seems opposite of another yelpers experience who was told to go to the Apple Store). She pretended to look at my phone for a few brief seconds and tried to convince me to purchase extra iCloud storage and had her finger hovering over the purchase button until I had to stop her!!! Looking back she was trying to get me to back up my phone so I'd be ready to purchase a new phone. She summed it up to say that, since I dont pay the $10 a month for the warranty, my only option was to sign up for a new iphone 7 that day and only pay $80 in taxes or go to apple only to have them send me back to at&t. She failed to mention that the way she was pitching the sale, a new phone would cost me $650 out of pocket. Well all that seemed weird to me so I went to the Apple Store and found out how wrong she was. Apple totally fixed my phone and identified immediately what the issue was and presented me with the simple solution of resetting my phone and voila! My phone is good as new again and now I'm more conscious about my storage. The apple tech even apologized on behalf of at&t for the wrong info and assured me that apple absolutely is here for customers to help troubleshoot any apple products and do a variety of repair services. I'm glad I didn't listen to the at&t here and it just reinforced my belief that at&t is typically slimy and are ordered to eke out a sale at whatever cost, including lying to customers. I've always wanted to switch to credo and this experience might be the thing to push me to make the switch. read more

Ant did a fantastic job assisting me. I broke my phone while at work and was due for an upgrade. He listened and helped me out tremendously. Did everything he could to save me money on my new phone and really did a great job providing excellent customer service. 10/10 would recommend him to my friends and family! read more

Ashton is the absolute best representative that I've ever dealt with and I've had wireless service for 5 years!!!! Thank you Ashton for you courtesy, patience, your sense of humor and just all around great customer service.... -C. Miner read more

This place is terrible. The manager, Marlon, lied through his teeth to us to get us out of the store. We had to call AT&T to verify we could make the changes to our account that were needed. If you have to go here to take care of an issue with your account, call AT&T customer service and go into the store with someone on the line who knows what to do. But really, just don't go here. There's a corporate AT&T store in Orland and Homewood that I'm sure would be better than this place. read more

Went back before Christmas Dec 2012 and had a better experience... maybe because the place was empty. A beautiful young lady took care of me - name was Beyonce but not spelled that way. Purchase of iphone4 for my wife went smooth other than took longer than seemed necessary. When we went back to authorize the phone it took painfully forever and data transfer was a nightmare w/ missing and wrong numbers. He said he had to do it 'manually'... it's 2013 dude? Note of caution, by the time I left the place the first time it got busy and people seemed to be walking around confused and dazed by the wait. Then I found out Best Buy had the same phone for $50 bucks less and when we went there for another iphone, we were treated great and deal was done quickly and easily. read more

Worst store ever! The nicest person in the store was the off duty chicago police security guard. The manager was worthless, walked around with an I pad and watched college football instead of helping people. I watched the whole football game before realizing no one has called anyone. They where high fiving each their on their sales goals. The guy a head of me just wanted to dispute a billing concern. One of the reps friends came in and they magically had "appointments" even though it wasn't displayed on the screen. read more

I once again find myself in this lack of customer service business. Truly Yelp needs to add a Zero stars thumbs down or stay away button. This store is by far the worst I have ever been too. Okay, so why am I here again I purchased several chargers for my iPhone and they are not working. I'm here for an exchange and have been waiting for 35 minutes. Yes 35 MINUTES to exchange chargers with my receipt. They have the music playing loud with employees going in the back and not coming back to assist the 7 customers waiting for assistance. So I CANT SAY IT LOUDER PLEASE STAY AWAY FROM THIS PLACE. A retraining of Customer Care should happen. Maybe if AT&T read all the bad reviews they might send someone to give leadership. I'm just saying. Will Never come here Again! read more

I went into AT&T today to help my mother get a new phone and change her plan. When we walked into the store we were immediately greeted by a rep who was very personable and put us on the walk-in list and let us know they would be with us shortly. As we waited, the greeter checked in with us again to apologize and assured us we would be taken care of soon. We were next in line and the rep that assisted us name was Andrew. He was very good at his job and was very detailed in all of his explanations of the phone plan and the service upgrades. He made it a point to make sure we understood what all of our options were and in the process saved my mother some money. He was engaged the entire time and we never felt like he was trying to just up-sale us for an extra commission. I do not always receive great service at phone stores so I feel like I needed to make it known how great Andrew was with the help. read more

This store is nightmare went in about phones I bought and one was upgrade instead they made it as new line was told by corporate loyalty to go to store as soon as I walked in and told them what I was told they said loyalty will tell you anything doesn't mean we will do it told them how about ending my account they said since you called corporate let them end service horrible horrible customer service if u don't have att do yourself a favor go down street to tmobile read more

Buying a new phone can literally be an all day thing...who knew?! I went in with my three year old cringing that he wasn't going to last because it has taken FOREVER to get help in the past. We did have a wait but were eventually helped by Alex who turned in to my instant bestie! He was incredibly helpful and was able to find me the best deals for what I needed. Advice: go in and give yourself enough time and just know this can take a while and be kind. read more

Came in today, a Saturday. Only person to greet us was security. Finally went up to someone at the counter and after he was done texting, finally looked up. Put my name on the list. We sat for 30 mins while 2 other people walked in and were served. First one I thought was a fluke so I ignored. The second was too much. Was there to purchase new phones. Customer service here was sole reason sale was lost. Do better. read more

If I can give this place zero stars I would, went in for new phones, was told my bill was going to be a lower than my current at the time but turns out I was charge an outrageous amount of fees and my bill is even higher. It seems like the workers just care about making their money from sales. And on tops of that I went in looking for a manager about our bill and they just turned us away saying he/she wasn't there at the time but they would just hide in the corner of the room just so they wouldn't help me out. Just honestly a horrible place and horrible managers. Avoid this place. AT&T in Orland was way better in customer service. read more

ZERO stars. Skip this store. LIARS. Rude and unprofessional. Tried to return a phone I bought 2 hours ago that is defective and they told me they couldn't. Lie. They have a 14 day return policy. Lied and said they took film off phone while in the store and there was no damage. Film was still on when we got home and took off and there are chips. How's that possible?? Come to think of it, phone was brought out from stock room with seals already broken on box.. hmmm... Called and asked for managers name and phone number and was told he doesnt have a phone number. Then told his number was the store number. Then when I asked for his name again guy laughs and says he's not there and he's already told it to me three times (a lie) and then hung up on me. Called AT&T and they returned it right away since they have a 14 day policy. Ordering a new one to ship to house so we dont have to deal with incompetent people. Store manager is Jose Gonzalez, per AT&T customer service. I will be filing a formal complaint. read more

i have had a 3 line phone contract for over 14 years with at&t i went into at&t in crestwood and paid taxs on the phone and at&t set me up with n-joy a sublet company that comes to your house and brings and programs your phone a scam unreliable horendous customer service company that sets it up so you cant contact. i left work early to meet with n-joy who canceled twice last minute i then went to crestwood at&t canceled the order with n-joy then crestwood store proceeded to tell me i have to wait another 6 days. i will be writing negative reviews about all 3 parties involved until they reach out to me and correct this wrong doing. calling card kstadthebad@gmail.com read more

No one should ever purchase any services from AT&T. They bait and switch you which is illegal and they know it but no one is willing to follow through and waste all the time and money it would take to make any legal action against them. Their customer service is probably the best because they know they need to calm customers down after experiencing the robbery that they commit. I was promised wireless for $85 a month with unlimited text and talking mobile to mobile. None of which was included with my phone. I also was promised $85 a month for you verse and was told I received the discounts due to bundling wireless and universe together. I soon found out that the wireless does not offer discounts for bundling. I did not even want to give AT&T one star but I had to in order to post this review. I guess they're really no different than most other companies. As long as customers turn a blind eye and rather not deal with bullshit like this. This kind of capitalistic conduct will allow corporate America to continue to take advantage of the consumer in any and every which way possible. The general public are morons for excepting and dealing with conduct like this. We might as well just leave our doors unlocked at night so anybody can come in and steal from us. read more

I visited this AT&T location on 7/13/2012 at 3:00 PM to buy a Sansung Galaxy III Smartphone, I received a horrible service, they don't care about customers, the sales rep got very upset when I mention that AT&T plans are more expensive than Verizon plans... I was going to switch to AT&T my 12 lines with verizon until I was treated in a disrespectful manner.. I have a small business account with AT&T with 9 Ipads (their plans are cheaper than Verizon) and I thought about canceling ALL after this.. read more

the worst store on the planet i swear to god they have the dumbest people working there actually i should say standing around on there phones not answering the store phone so i had to go into the store and asked them how come i called seven times and you guys are not answering they said we are very busy today i told the so called manager it doesn't look busy at all he says well thats not my business i told him its my business when i had to leave my house on a sunday just to ask you a question about this 100$ case you guys sold me that doesn't work he said let me look up your account then tells me sorry sir i dont see that you purchased this case here so pull my receipt out put it on the counter said whats this then of course he said im sorry and looked dumber than a rock...stay away from this store i promise you u will thank me now im calling corporate read more

Called ahead to find out about putting money down on a smartphone to lower the monthly payments, and customer service said that I could. I went to the store and BOTH supervisors said I could not and we're unwilling to honor what I had been told. After I got home I called 611 to make sure I was not hearing things, and sure enough they were supposed to let me do as I had said. How can you run a store when you do not know company policies? Or are unwilling to check on the ones you do not know? Update: called the store to see if they could help me out after the fact, and they could not have been more combative. I will go to the 95th street store from now on. read more

Love places that cannot/will not help with tech issues. Refer me to the Apple Store in the mall. Seriously? Obviously just here to do the hard sell and liberate me from my money. Thanks for nothing. This, after I was told by another salesperson 3 days ago to bring the phone back in when it arrived and they could do the transfer for me. Added bonus: condescending manager points to my 15 yr old and says I'm sure he can help you with it. And I paid you why????? read more

AT&T is not offering anything for their longstanding customers. I have a Family Plan with 5 phones and have been with AT&T for 15 years. I recently went in to update our 5 phones. 3 phones are on the NEXT plan and 2 phones are not in contract. When I went into the store to update my phones I was told the $.99 5c phones with a contract would require a $25/line/month charge for any contract phones which also included a $40 upgrade fee. WHAT? They try to tell you you are getting a phone for $.99 yet you will pay over $600 for an outdated phone after 2 years! So they suggest the NEXT plan because there is no upgrade or monthly fee since you're not in contract. So you can pay the taxes upfront (about $60 in Illinois) then (one option) $32.50/month and after 12 months you turn your phone in and you start all over again. Sounds great...except that's $390/Year for a phone you don't get to keep. Not to mention if you lose the phone or it gets damaged/stolen you still have to pay full price for the phone, not just the 12 months. They will not take the phone back with any damage! Just a year ago AT&T offered $.99 phones with a 2 year contract with no monthly fee. They do not care about their customers! They want those phones back after a year so they can sell them as "refurbished" online after customers already paid $390 plus taxes. These new plans are a WIN WIN for AT&T and a LOSE LOSE for their customers. Better yet, the only way to justify their decision on the new plans was to say "all the wireless companies are going to these plans." Good job AT&T! You are a follower! Be a leader and offer better plans for your customers! read more

Bad instalation people we ordered new Internet last week and my appointment is today 9am it's 3pm I been waiting all day and no one show up and I call three times with no results first time to this company and that's what I get read more

The slowest store I have ever been in. Maybe when it's busy they should not worry about putting screen protectors on. Keep it moving!!!

Earlier this year, I went in to buy a new phone. The rep working that day told me about a promotion they had with DirectTV & first responders. Curious, I listened the details. I signed up (with a 2 yr contract) under the info that was given to me by their rep. He told me, If I signed up for the promotion I would get $15/month off internet & $15/month off cable & a premium channel for free. When my channel was canceled I called to see why. I was told my account did not qualify for the free channel. I went to the store & spoke with a manager. I was told I had been given false info from that rep & there was nothing they could do about the fact that I was not receiving anything their rep told me & that I am stuck in a 2 yr contract that I can't get out of without paying hundreds of dollars in cancellation fees. read more

Called for help and they would not help me at all. Told me I had to schedule an appointment, but I could not schedule this on-line. What a waste of time for a PAYING CUSTOMER. I guess I'll wait until my contract expires and I'll change to another company that is NOT AT&T. The only way we can get back is with OUR MONEY. read more