Watch your bill and what you are signing up for…read more.. I have been very happy with Cricket up to this point, and have been a customer for 3 years now. Earlier this week, my mom, a senior citizen, went in to replace her phone. I hold the account in my name, but they needed my PIN to authorize authorize the change on the account. While there my mom was there, after changing out the phone, signed my mom up for their new "unlimited" plan. My bill went from 100 to nearly 150 since only one phone had the "upgraded" plan. I went back to the store, and the rep told me that since I was grandfathered in an old plan and changed it, I would not be able to go back to the promotional rate, but she could "set us up" with the new promo at $125. I was paying $100 under the old plan, why would I want to pay $125 for basically the same service? Making things more aggravating, "Nick" the "manager" wasn't "going to be back until next week" so I would have to wait to speak to him then. I was able to get a resolution through cricket customer support over the phone, but buyer beware. Please understand that this post is not a reflection on Cricket, just this particular store. I have done extensive business with Oak Lawn, and have never had a problem.

The Doctor replaced my phone battery in about 10 minutes, Inexpensive too! Very professional, My…read morebusiness has 20 iPhones, all of them are now under the Doctors care. We will stop buying new Apple phones too. We get ours from the same place. Dr. Phone Repair! Cheaper, Better and Faster than all the others! THANKS!

thief overpriced and didn't fix my phone right.I went there to fix my screen and he made it worstread more

I had to wait more than an hour just to pick some phones the guy that checked me in was not doing…read morenothing at all he was on his cell the whole time i watched two 45 min episodes of a series I watch till I got annoyed and asked what was going on and the lady that was working there asked me what I needed and I explained to her that I was just picking up some phones and she said o that's simple and the guy that checked me in went to the back. Thanks to the lady that took care of me but who ever is checking people has no manners and his customer service is really not what Verizon should represent I have a loyal customer for 12 years and this is the worse I have been treated over the time I have been with them I'm not including what went on in there because it would take too long.

I tried to ask this company to help me to show me how I can get my phone fix because I had…read moreinsurance on it. The lady didn't direct me to get a file an appeal. The company that want to fix it told me Verizon Victoria knew that they have to file an appeal so I can get it fix. So the customer service was lazy with helping me. That's not right. I had brought a phone from them. I should be help from my issue.

This place is full of shit!!! My phone doesn't work it ant was fine besides a broken glass!!!read more

Don't patronize this business, they are good for making money but don't do quality repairs. I paid…read morethem twice to repair my galaxy 7. Then shortly after, the screen went back off. They told me it was from being dropped, which was a lie. So, I paid another 80.00. Then 32 days later it stopped working. They wouldn't honor after I spent over 230.00. I believe they damaged during the repair process. Take my advise don't go there...