Once again we (an older couple) had to return to the TMobile store for help getting rid of viruses…read moreon my husband's phone. Devina was so patient and helpful showing us how to delete them and prevent them. Thanks Devina!

I will never come back to this store ever again. Yesterday was the second time that I was told they…read morecouldn't help me because the manager needed to be there to authorize the transaction, and the manager wasn't there. Why are they even open if they need to rely on getting the manager's approval, and the manager isn't there? A waste of time, I prefer to go to the location in Crestwood.

Efficient (both giving me an estimate and doing the battery replacement), friendly, and reasonably…read morepriced!

From the owner: Products: Speakers, Phone Cases,read more

We are a family of iPhones.. and my Moms phone malfunctioned over the weekend when most stores are…read moreclosed .. we were concerned about making the time to go during weekday hours. My mom is 86 and she uses her iPhone to play games and make calls. Luckily I googled this store and realized that I could possibly make in time. Which I did. The phone has a funky issue that unless you see it in action. It's hard to explain. This is where I was very impressed with the gentleman that helped me. Ziad. He sensed my frustration and guided me to what we could do and try. He was very patient and emphatetic and offered me solutions. Long story short with his attention to customer service. My mom has her phone service back! Thank you Ziad.!

I visited this location on Friday, 04/17/26, at approximately 6:00 p.m. to upgrade my phone and…read morefollowed the check-in process, selecting "upgrade phone." I received a text at 6:04 p.m. confirming I was checked in. The only time I was spoken to was when I first walked in and was told to check in. After that, I waited an hour if not more with no acknowledgment or updates. At the beginning, there were three employees on the floor, including someone I believe was the manager. During my wait, one employee left for the day, and two additional employees returned from I assume their break. Shortly after, those two employees went to the back with the believed manager for about 20 minutes, leaving only one employee to assist customers. It is unprofessional to leave one employee on the floor while multiple customers are waiting and three employees are in the back. I was not helped until around 7:00 p.m. or later, only to be told the phone I wanted was out of stock and would need to be ordered. This is not an inventory issue it is a lack of professionalism and communication. If customers are asked the reason for their visit at check-in, there should be protocols to manage wait times and expectations. A simple update would have save me time and the employee time. I have never experienced this at any location ,and my family and I have been AT&T customers since the Cingular days. So, this experience was very disappointing. The staff did seem friendly but the overall customer service and communication was subpar.

If I could give zero stars, I would. My experience at this uBreakiFix location was a complete…read moredisaster from start to finish. The staff member who "helped" me (pictured here) was rude, dismissive, and arrogant from the moment I walked in. He acted like answering basic questions about my repair was a burden, rolled his eyes when I asked for details, and clearly had no deep knowledge of hardware repair. Their diagnostics were inconsistent and suspicious. When I dropped off my device, they said there was no water damage. Later, after they failed to fix it, they suddenly claimed there was water damage -- contradicting their own report. This is a common scam tactic to avoid taking responsibility for failed repairs. To make matters worse, they use cheap, non-OEM parts that aren't fully compatible with your device. After their so-called "repair," my MacBook had issues it never had before like poor touch response on the trackpad and keyboard keys being loose. When I pointed this out, the employee blamed me instead of acknowledging the poor workmanship. This place fails in every way that matters -- no professionalism, no accountability, no quality parts, and no real expertise. If you value your time, money, and devices, go to a reputable repair shop or an authorized service center. uBreakiFix in Oak Lawn is the last place you should trust.

The employee was rude and made me not want to do business here. Not sure how the actual service is…read morebecause I didn't get that far.

great store new staff. Would definitely go back again. Jarett is the man!!! Great customer service!read more

TERRIBLE!! The guy working was very unfriendly and unprofessional taking a personal call when I…read morefirst arrived and then said he would be right back & never saw him again after waiting 20 minutes! will never go back here.

Where can you shop for the latest electronics and gadgets, receive expertise assistance and repair…read moreyour phone screen all under one roof while paying a fraction of what big name retailers are charging? Exclusive Wireless that's where. Located in a strip mall on the southwest side of Chicago in the neighborhood of Ashburn, this cellphone shop on steroids is worth the trip from anywhere in Chicago for these real deal savings. I am picky and difficult to impress but this shop has me hooked and saves me a bunch of money. I initially was referred here by a friend to repair the screen of my brand new iPhone. As I entered I couldn't help but notice the giant walls full of phone cases and video games. I was greeted immediately and offered assistance. I' explained my mishap to the employee who then assessed the damaged phone. He then took my contact info and ensured me he would be able to fix my phone. The best part.... FOR HALF THE PRICE the competition quoted me. Not only that but half the time. I returned an hour later to my screen looking brand new. I was so impressed and happy i purchases my son a video game with the extra money I saved. Overall a great experience!!! HIGHLY RECOMMEND

I just had my phone repaired they charged me 140 and they did a excellent job fixing my phone, No…read moreglitches no scratches

4 years ago I took my phone here to get repaired, it was broken worse when it was returned. The…read morewarranty that was included with the work was used. The problem got even worse after that and he then told me that he would not be attempting anymore repairs or paying for the damages. Fast forward 4 years to today, I bring a tablet by because I had no other option as I was visiting my mother in the area and needed it for work. I took another chance, and this is how it worked out: I have to purchase a new iPad out of pocket and the same guy from before told me that he is not responsible for repairs failing once the device leaves the store. You may be able to find a cheap deal or two here but I would stay far away from the repair counter if I were you. Twice this has happened to me alone. Don't believe the good reviews, they are not genuine and I have the transaction history to prove it. Beware.

Through the years Cellular Depot has been a great source for tech advise and repairs. Their techs…read moreare good. Fair pricing and they will tell you up front "not worth the effort to repair". Bill G.

great prices, great customer service, iPhones in stock & 4 lines for 100 a month! you can't beat…read morethat! 10/10

I can not begin to say enough about CRICKET on 106th and Cicero Ave…read more I have been a customer along with my husband and 2 children for over 10 years. Today I had an issue in which Oscar and Abigail fixed it 1, 2 3, !!! I was given an upgrade along with Oscar PERSONALLY going to another store for a special cover for me!! What more of an AWESOME act of Customer Service can I ask for?? They both took my need for my phone issues very serious and made sure I was fully ready to go!! If your not a CRICKET Customer, you need to save and get yourself with these great plans and phones. Stop in to see Oscar and or Abigail and they will help you, listen to you, get you the right phone for you, set your phone for you and all with a smile and kindness!! Rose Popik

I went here for account problems. The provider was able to assist me with reestablishing the…read moreaccount and address the issue. I was glad to have a person who knew their job.