very good customer service! daniel helped me with everything I needed I definitely recommend this…read morestore.

I visited this location on Friday, 04/17/26, at approximately 6:00 p.m. to upgrade my phone and…read morefollowed the check-in process, selecting "upgrade phone." I received a text at 6:04 p.m. confirming I was checked in. The only time I was spoken to was when I first walked in and was told to check in. After that, I waited an hour if not more with no acknowledgment or updates. At the beginning, there were three employees on the floor, including someone I believe was the manager. During my wait, one employee left for the day, and two additional employees returned from I assume their break. Shortly after, those two employees went to the back with the believed manager for about 20 minutes, leaving only one employee to assist customers. It is unprofessional to leave one employee on the floor while multiple customers are waiting and three employees are in the back. I was not helped until around 7:00 p.m. or later, only to be told the phone I wanted was out of stock and would need to be ordered. This is not an inventory issue it is a lack of professionalism and communication. If customers are asked the reason for their visit at check-in, there should be protocols to manage wait times and expectations. A simple update would have save me time and the employee time. I have never experienced this at any location ,and my family and I have been AT&T customers since the Cingular days. So, this experience was very disappointing. The staff did seem friendly but the overall customer service and communication was subpar.

If I could give zero stars, I would. My experience at this uBreakiFix location was a complete…read moredisaster from start to finish. The staff member who "helped" me (pictured here) was rude, dismissive, and arrogant from the moment I walked in. He acted like answering basic questions about my repair was a burden, rolled his eyes when I asked for details, and clearly had no deep knowledge of hardware repair. Their diagnostics were inconsistent and suspicious. When I dropped off my device, they said there was no water damage. Later, after they failed to fix it, they suddenly claimed there was water damage -- contradicting their own report. This is a common scam tactic to avoid taking responsibility for failed repairs. To make matters worse, they use cheap, non-OEM parts that aren't fully compatible with your device. After their so-called "repair," my MacBook had issues it never had before like poor touch response on the trackpad and keyboard keys being loose. When I pointed this out, the employee blamed me instead of acknowledging the poor workmanship. This place fails in every way that matters -- no professionalism, no accountability, no quality parts, and no real expertise. If you value your time, money, and devices, go to a reputable repair shop or an authorized service center. uBreakiFix in Oak Lawn is the last place you should trust.

The employee was rude and made me not want to do business here. Not sure how the actual service is…read morebecause I didn't get that far.

The Doctor replaced my phone battery in about 10 minutes, Inexpensive too! Very professional, My…read morebusiness has 20 iPhones, all of them are now under the Doctors care. We will stop buying new Apple phones too. We get ours from the same place. Dr. Phone Repair! Cheaper, Better and Faster than all the others! THANKS!

thief overpriced and didn't fix my phone right.I went there to fix my screen and he made it worstread more

DO NOT GO TO PRIME MOBILE. This company and the owner Paul Abbasi scammed me out of $135.00. He…read morethreatened to call the police and escort me off the premises because I wanted my money back. He did not fix my phone that he sold me and didn't even offer me a full or partial refund for the bogus purchase. He sold me a phone that was blocked/blacklisted and said it was my fault. I will be filing a police report and calling the better business bureau today. I repeat DO NOT GO TO PRIME MOBILE. This company and the owner Paul Abbasi will SCAM you!!!!!

I purchased a phone from this company. The customer service at the beginning was fine. The phone…read morenever worked properly and when I went to return it to get it fixed they were closed. They were closed for several months. The neighboring shop owner said they were in Jordan. They opened up for a few weeks and now they're closed again. I have been back several times but nothing. Highly frustrating.

great store new staff. Would definitely go back again. Jarett is the man!!! Great customer service!read more

TERRIBLE!! The guy working was very unfriendly and unprofessional taking a personal call when I…read morefirst arrived and then said he would be right back & never saw him again after waiting 20 minutes! will never go back here.

The place, wonderful and there service can take down competition alone. When I had asked for there…read morephones available they had any phone type I asked, the the person, ahamd helped with any questions I had, the selections they had were amazing and there cheap services with the great value was amazing. I was afraid I'd have to spend way more and the cheap quote on three of the phones I got blew me away. He gave me accessories like a phone case and new screen protector, thanks to Ahamd so much.

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Chicago, IL. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

The owner is a very transparent and honest man. I went in for a data recovery but he offered to fix…read moremy phone at a at a very fair price, almost half of what others were quoting. The repair wasn't possible so we only did the data recovery which was only $40, while other shops said they'd only do it at $160. Would come here if I had other phone troubles.

This is a great business! Reasonable pricing, excellent customer service, and a perfect repair. I…read morewill be recommending NovaFix to everyone!