Went to this AT&T store having problems on my phone. A man named Emanuel did not bother looking for…read morethe the problem and had a horrible attitude. Horrible Customer Service!

Had a very bad customer experience with the manager of the store by the name of Emmanuel. I was in…read morea conversation with one of his employees and he felt I was being rude to him so he was standing on my left side almost like he wanted to punch me in the face and I just asked him if he would just please leave me alone and go back to where he came from. He wouldn't leave and so I turned to the employee asked if I had been rude. I do apologize. But the manager was trying to intimidate me with his presence right on top of me, so I asked if he would just please leave me alone. I then turned to the employee and told him that his manager was a dickhead. That's when the manager kicked me out of the store. AT&T. Sure knows how to pick'em!

To Whom It May Concern,…read more I am writing to formally file a complaint regarding my recent experience with the AT&T store located at 3340 Mall Loop Dr, Ste 1254, Joliet, IL 604. On April 1, 2026, I ordered four iPhones through AT&T. One of these orders was placed through your Aurora, Illinois location, where my wife received excellent service and had no issues completing the transaction. However, the remaining three iPhones were ordered through the Joliet location, which showed all devices as "in stock" online and available for pickup on April 2, 2026. When I arrived at the store on April 2 to pick up the devices, I was informed that my order was not ready. I politely explained that we had no issues with the Aurora location and requested to speak with a manager. I was told the manager was in a meeting, so I waited. Later, I was told by an employee that there was no manager available and that one would not be coming in. This conflicting information was both confusing and unprofessional. I left the store extremely frustrated. As a disabled veteran, I found the level of service and lack of transparency unacceptable. The situation only worsened when I called again on April 3 and was told that there is no manager at the store and that my order could not be processed at all. Based on this experience, I strongly believe that the devices I ordered may have been given to other customers despite my confirmed order, and that the staff chose not to resolve the issue or provide honest communication. This experience reflects poorly on AT&T's customer service standards. I am requesting: * A full explanation of what happened to my order * Immediate resolution or fulfillment of the three iPhones I purchased * Accountability for the store's handling of this situation * Assurance that this type of issue will not happen to other customers I expect a prompt response and resolution to this matter.

Special thanks to Gustavo and Tony for taking care of me - really patient, thoughtful, and offered…read moreoptions during a challenging time. Store manager - Rayj - thank you - clearly their attitude is a reflection of your leadership!

They were super nice and honest. I was worried that I had to spend hundreds of dollars to fix my…read morephone, but he actually fixed it with a handshake. Good people. I will make sure I take all my phones to them and recommend friends and family.

The customer service at this location is awful. I was told it is walkin only and i live 1 1/2 hours…read moreaway so i go in at 4p and was told they couldn't do it that day i would have to bring it back. I am stuck coming to this because they are the only one with the parts for my phone. I call the next day and they say well they are backed up but if i have it there by 4p they will have time to fix it. I got there about 1 pm and i told them i would be waiting in my car since im not familiar with the area and they will have my phone. They didn't get done with it til nearly 5p. I will never go back to this place again.

All of my chargers stopped working on my phone so I literally bought 3 different cheap chargers at…read morethe dollar store and none of them work. So I realized there was something wrong with the charger port on my phone. So I went to Verizon TCC store on weber rd in Romeoville, IL. IAN GREENWAY was able to fix the port within minutes and FINALLY I was able to charge my phone with literally 5% battery remaining. He was very knowledgeable and worked quickly to get it fixed within literally 5% left of battery left!!! He was super friendly and I was extremely relieved and happy he was able to fix it cuz I was afraid I was gonna HAVE to get a new phone! Thank you IAN GREENWAY!!! I APPRECIATE ALL YOUR HARD WORK TO FIX MY PHONE WITH MINS TO SPARE BEFORE I PHONE DIED!!! -OLIVIA J.

Lawrence was our sales rep. We had connectivity issues and realized after talking with Lawrence…read morethat we were able to upgrade to the new 5G and reduce our monthly bill. He was extremely helpful, polite and courteous. He even installed the liquid screen protector for us. I would recommend him to all of my friends and family.

I go here for my phone screen replacement z they install and will assist if it wasn't done right…read more Very competitive prices as well!

They replaced my iPhone battery twice. The second time was November (it's currently mid-March and…read moreI've had issues since January) it's already gone bad. First time in November of 2024 I got the extended battery and didn't notice a difference. This time the standard. They said on this replacement the battery had swollen which is why it wouldn't hold a charge. And I can feel this one get warm too. Spend the couple extra bucks and just have Apple do it.

I went in for a phone data transfer to have all my information moved to my new phone, after it…read morewould cost actually double what I paid for my last phone. Anyways I bring the new phone in for the transfer, gave him a card the store gave me for a discount on the repair. The repair took longer than expected due to them saying they didn't have the parts they said they did. When I picked up my phone I was still charged the amount that the coupon said it would cover, AND my important data did not transfer. Waste of time and money would not recommend

They installed a new battery in an iPhone 11 that Best Buy was unable to complete…read more CPR has earned my future phone and computer business.

I was given great and speedy service here. The staff was kind and offered great advice. I am…read morecurrently in town on leave and was able to get a same day repair. I would recommend this service to all of my friends and family. Thank you for your assistance. It helped me out immensely. Semper Fidelis

This is the worst phone repair shop EVER! I brought my phone in to get the front screen replaced…read more When I returned to pick it up, the guy told me that the screen he had didn't work for Verizon phones. He said that he would be able to get a screen the next day. As he handed me my phone, he informed me that the back screen cracked when he started to remove the front screen. He told me that he would order both front and back and replace them both the next day. I waited all day for him to call when the screens came in, and then decided to go there. When my husband and I got there, he said he had the screens and that I could pick it up in 2 hours we decided to wait. My phone has never worked right since, and the back cracked within a day. I live in Tennessee, so I can't do anything about this until I am back in Illinois. No one answers or returns calls! He changed me $150 for a repair that ruined my phone! I also noticed that he chipped a part of my camera light meter which effects my phone's ability to adjust the brightness of my screen!