Wendy was wonderfully awesome! she is definitely an asset…read moreto Verizon she was so very helpful & she really knows her phones!

Marcus is probably one of the best salesman and employees I've ever met at a company man. He went…read moreabove and beyond for me and my wife and the guy deserves all the credit and commission he receives. Phenomenal employee!

Excellent Service.....Ivan is the man!! Went out of his way…read moreto assist a 70 year old woman who received a new phone and needed patience and guidance to switch over contacts and pictures. Ivan did what the 1-800 # could not accomplish (after several hours on the phone), and that is just sad!! Thanx Ivan....greatly appreciated!!

Receiving one star because I could not post otherwise…read more Went into the Downers Grove (2321 Ogden Ave Ste E, Downers Grove, IL 60515) store on a Saturday to show my Mother's death certificate and my Letters of Office legally authorizing me to act on her behalf. The Rep, Jenn, annotated the information in the system, but immediately informed me that I would have to call Customer Service to pay the bill, reconnect the phone, establish autopay with an Estate Acct and have the restoral fee & late fees deducted through billing. And there I left thinking, well what the heck do they do in the store all day!?! Nevertheless, that following Tuesday, I contacted AT&T Customer Service, which is horrendous to say the least. After being on hold for nearly 30mins, each rep informed me that they could not access the decedent's account without the passcode, then proceeded to tell me that I was not "an authorized user" on the account. Hence the reason I presented court papers! They kept pressing the issue of whether I knew my Mother's passcode on her acct...I was so extremely frustrated with the lack of knowledge and the finger pointing of the store rep (Jenn) even though I kept requesting a supervisor - I eventually asked them if they wanted me to go to the cemetery and exhume her body to acquire the passcode!!!!! They cannot be serious! I was in tears towards the end because I am already heavily grieving the loss my Mom and NOW this nonsense, as I attempt to take care of my Mom's business! If it had not been for the fact that I wanted the cell phone to remain active in case any creditors of friends of my Mom's called, then I would have terminated the services. They appear that they have no knowledge of dealing with the death of a customer. I was told to go back to the store for resolve. UNBELIEVABLE!!! After work, I drove for an hour in traffic to return back to the Downers Grove store and guess what, Jenn immediately allowed me to pay the bill. I found her action interesting because why did she not do that on Saturday and save me the traumatizing call to customer service. AT&T staff members think you have nothing better to do with your time but go back and forth to their stores and listen to them talk in circles because they lack AT&T knowledge to effectively communicate. The Rep, Jenn, assured me on two occasions that she would speak with her "manager", whomever that may be since she has never given me "his" name, and get back to me on the refunds that are due on my deceased mother's account. My attorney said late/restoral fees are to be waived when a death certificate has been presented to a company. Ask me if I have heard back from Jenn yet...OF COURSE NOT! Not sure how they retain customers, let alone deceased customers!

Incredibly friendly employees at this location. Chris aka "Common" is awesome and has the most…read morepatience. He made the process very seamless. He answered any questions we had. Highly recommend this location and the staff here.

1 star. Terrible experience with employee Ameer Agel. It took him 3 hours to transfer 2 phones and…read moreset up home internet -- due to complete disorganization. He entered my daughter's account number incorrectly, and she has had NO SERVICE for 2 days. When I returned to fix it, he was rude, dismissive, made me cry, and kicked me out of the store. Still no resolution. On top of that, I was quoted $180/month and am now being charged $295. That's called false advertising. Avoid this location and this employee at all costs.

In a world where everyone has the same products, it's service that separates one store from…read moreanother. And TCC in Homer Glen provides outstanding service. Christian was not only very knowledgeable about his products, he provided outstanding service. I owned and operated a cell store for twelve years and I know - it's rare to find people this good. Attitude is everything, and Christian is terrific to work with. Yes, I highly recommend this store.

My daughter and I came in to purchase new phones and Krissy was very helpful and knowledgeable.read more

Great employees here they greeted me as soon as I entered the door and it caught me off guard but I…read morewas cool with it. They helped me with a minor issue with my phone and they were pretty fast for it to be a busy Friday afternoon. I been with T mobile for 10 years now and have never had no complaints with them at all even when traveling to Canada but I use WiFi when out of the country.

Helped right away when we came in. Mo, our customer service person, was FANTASTIC!. So patient…read morewith our many questions, very helpful and so friendly.

Rude ,arrogant attitude unprofessional. Did welcome customer and refused to get up from his desk…read more Disappointed in first impression. Will spend my money elsewhere.

The store manager, Eric Bartkowiak, was fantastic. I normal dread getting a new phone --it is…read moreusually an all day experience like buying a car, but this experience was hands down the most pain free ever! He was knowledgeable, helpful and easy going--he set up my phone from memory transfer to phone case application---he even pointed out that we should have a teachers' discount--I've been a teacher for 30 years and this is the first that I found out about it. What a great human! Thank you Eric--we will be back!!

AT and T sent tech Zach out to remove old lines from my house and hanging lines from my…read moreneighbors'yards. he was polite, very thorough and did an excellent job The customer service reps were very helpful in getting this done also.I am very surprised,yet grateful at how well A t & T handled the situation

Great customer service i came for internet service I love it there i will return soon for cellular…read morephones service Great customer service marlee

Justin Time! After a terrible experience at the Michigan…read moreAvenue store. We were hoping for a better experience at this store in Homewood and we were not disappointed. Justin met us at the door and immediately got to work on taking care of both my wife's account and mine. He was very patient as my wife's previous provider took their time getting us the information we needed to bring her over. If you're looking for new phone, go to the Homewood Verizon store and ask for Justin, You won't be disappointed.

worst experience I've ever had . Two days in a row my Time was wasted. Not only did William lie the…read morefirst day about being able to help set up my phone (mind you they have $30 help fee for that) and this dude looked me dead in my eyes and said they don't do that. I also was sent home with a non working phone. Verizon customer service said I had to return to the store to trade devices, so I called store explained and set an appointment for the next day. I come in the next day to this time a women telling me they cannot take the phone back . I call Verizon the guy on the phone said they have to take it since that's where I picked it up but the lady at the store continued to deny being able to so luckily for me there was a way for the guy to end up shipping me the phone . so If you need help at Verizon just call but whatever you do DONT come here. literally atp go anywhere else but Here. Also the store literally smells like hot wet balls