I agree with all the negative comments. Wow/Astound is now abysmal. The bill doubled; I spent…read morehours on the phone trying to reconcile it. They finally said they would call me back; they did not. As far as my spotty service, they can have someone come out AGAIN. But they won't have anyone available for service until mid-November......Unbelievable. Unfortunately, I know Comcast is almost as bad. Maybe I will try AT&T again. This is pretty ridiculous in this day and age.

The repair people come in your backyard unannounced, spooking my dogs and setting off my security…read morecameras. I called the police as none of them were in uniform and they were walking around my house uninvited. Plus there were no work vans around the house to identify them. They claimed to be working on another outage for wow cable in the area. So here is an idea have your service tech's in a uniform, not a dark hoodie pulled up over their head. Plus park a service truck nearby. I called after finding out it was them. I wanted to address my concerns and I was left on the automated message. So I give this company a low rating and horrible customer service. Kerry Elgin IL

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

had an amazing experience at the Verizon on South 59th Road in Naperville. The customer service was…read more10/10, especially thanks to Julio, who speaks both perfect English and Spanish. After struggling all day and over 10 phone calls to resolve an early upgrade issue, Julio patiently walked us through everything. He checked the system thoroughly, explained all the promotions clearly, and tried multiple solutions--even checking nearby warehouses--to get a phone immediately due to a work emergency. While the physical phone wasn't available, he resolved everything efficiently through the system, ensuring we left with clarity and confidence. Julio's approach was professional, helpful, and genuine--focused on what truly benefits the customer, not just making a sale. We highly recommend this Verizon to anyone in the Aurora area or Naperville who needs help with Verizon issues. Especially if Spanish is your first language, Julio will assist you with care and make sure your problems are resolved. Exceptional service that exceeded our expectations!

I had one of the worst customer service experiences at this Verizon store today. This isn't the…read morefirst time, either. Months ago, a representative here added unauthorized add-ons to my account that I never approved. I chalked it up to a one-time issue, but today confirmed that poor service is the norm at this location. I walked in, and the person who checked me in told me it would be at least a 15-minute wait. No big deal--I said I would quickly run across the street and be right back. But instead of accommodating this reasonable request, the employee rudely insisted on removing me from the queue, saying I needed to be in the store when my name was called. His snarky attitude was completely unprofessional and dismissive, like he couldn't care less about my business. Guess what? He got his wish because I walked out and went to another store where they actually value their customers. The complete disregard for my time and the rude behavior of the staff at this location is unacceptable. Verizon, get your act together at this store, because you're losing customers left and right. Absolutely terrible service--take your business elsewhere!

This is by far the most helpful store. Lee helped me with my phone and walked me through the entire…read moreset up. He was extremely helpful and friendly. This Verizon is the place to go! Thank you :)

I have tried to get an appointment with the Apple Store in Orland park for over 2 hrs…read more I use a walker so I can't stand for very long. Therefore, I wanted an appointment to check out the Mac neo before I buy it. I don't know what to do at this point.