My iPhone plummeted from my 4th story balcony. The front and back of the phone were severely…read moreshattered but surprisingly still useable. I wrapped it in Saran Wrap and put it back in my case to keep glass from going everywhere when I was on the phone. Decided to take it here instead of getting a new phone. Chris quickly greeted me, assessed the issues, gave me a quote and a time to come back. When I tell you that he hooked my phone up and that it looked and worked like it was BRAND NEW, please trust me! My phone was fixed about 6 months ago and I haven't had one issue. I HIGHLY RECOMMEND...THANKS, CHRIS!

The best customer service, hands down. If you need your phone repaired look no further. I've used…read moreDr. Gadget multiple times for repairs and each time the service has been great and repairs completed timely and perfectly. When a big name store told me I would have to ship my phone out for repair, instead of investigating further to find out the actual damage, I declined and came right to Dr. Gadget. Here, I was assisted quickly and the tech was able to identify the issue right away, saving me time and money. Highly recommend!

Had great customer interaction with DeAva. She greeted with a smile, courtesy and prompt service…read more Matthew was very understanding of my situation and helped the process of my visit go very smoothly. It was a pleasure to meet these two yesterday!

Pretty pitiful, I want to order the new Oura ring 5 online,…read morebut I thought I would go to a store and look at the display first. One to reconfirm my ring size is the same as Oura ring 4 and to see if I want rose gold or regular gold. I walk into the store and am greeted. I ask the employee where I can find the Oura ring display and he vaguely points to a corner of the store. I go that direction thinking as long as he sends me to the general direction of where the rings are, then I can manage to find it myself. The rings were not in that direction, so I spent the next 6-8 minutes looking for the rings. I could not find them and it took another 5 minutes until I was able to find another employee. Turns out they don't have the displays out, but I can go to the checkout to find the sizing kits. The lady at the checkout wasn't so helpful either, I was looking for a sizing kit to purchase so I can wear for 24 hours. But she just kept telling me to tell her the ring size I need and she will bring it out to me to purchase. Only problem is, oura ring number 5 is on preorder right now. So she probably can't go and grab it for me. I just said thank you and walked out. Overall my experience was remarkably unhelpful. I'll try another location and hope for a better experience.

i moved fron auroua to naperville in may of 2019…read more i lived in aurora and had direct tv already fir 2 years love direct tv because when i asked if you would change pricing each month? they said no!! great so i stayed confident in their answer so when i moved my service address i never changed my service all was needed was an appointment!! then my bill comes it was $600 for what! i never changed to have a different account number!! but att thought so until i got outraged called att resolution yes!! finally a att resolution expert help me and removed the $$$ amount s i'm very satisfied with ditect yv now im experiences are tv 's shutting down frequently i need this looked in thank you direct tv your resolution departmrnt is extremely extremely excellent denise brunson

Absolutely Horrible Customer Service -- Avoid This Store…read more This was one of the most frustrating and disappointing customer service experiences I have ever had at an AT&T store. We went into the store to purchase a new phone and specifically asked about adding AT&T Next Up Anytime. At the point of sale, the salesperson failed to include it on our account. We later contacted AT&T customer service and were told that we had 14 days to have the feature added, so we returned to the store well within that 14-day window expecting this to be a simple issue to correct. Instead, we walked into an absolute nightmare. The manager was nowhere to be found, and apparently no one else in the store had the ability, or willingness, to actually resolve the problem. We spent more than two hours dealing with retail sales employees, going around in circles trying to get someone to take responsibility for fixing an issue that was caused at the time of our original purchase. We even spent additional time on the phone with a customer service supervisor, and despite all of that, we still couldn't get the situation resolved. To make matters worse, John and a colleague decided to leave for an hour and a half lunch while we were still dealing with this situation, leaving the other employees to handle everyone walking into the store. On top of that, John's customer service demeanor was extremely disappointing. Rather than trying to calmly understand the situation and find a solution, he repeatedly came across as argumentative and seemed more interested in debating the issue than actually helping resolve it. His attitude made an already frustrating situation even worse. Tim did make an effort to be helpful, and we appreciate that, but ultimately he couldn't resolve the issue either. We eventually learned that the manager was supposedly on vacation for more than two weeks. If that's the case, there should have been someone properly designated and empowered to handle customer issues in the manager's absence. Instead, it felt like the employees were more concerned with covering for the manager's absence than actually helping customers. The entire experience was a spectacular example of poor management, poor communication, and a complete lack of accountability. We were sent back to the store by AT&T customer service within the 14-day window, only to have the store tell us, in effect, that nobody there could help us. If you're considering purchasing a phone or making any significant change to your AT&T account, I would strongly recommend going somewhere else. Spending hours of your day trying to get employees to fix a mistake made during the original sale is completely unacceptable. AT&T needs to seriously reevaluate the management and customer service at this location. This was not just inconvenient, it was an absolute waste of our time and an incredibly frustrating experience from beginning to end.

A few weeks ago I found this location while walking through fox valley mall, and I figured I try to…read moresee how they were. I looked up reviews and they seemed to be legit and had good reviews by numerous people. So I decided to go in there to get my phone fixed, which was cracked on the bottom back as well as the back camera lense only, my phone was working properly without no issues as well as taking pictures priors to trying to get it fixed (which I've taken many since the phone cracked and they were all great quality and focuses without any issues) and I have proof of that on my camera. I spoke to Ray, he stated he would charge me X amount and I trusted that he and anyone working with my phone would know what they were doing. I went back after a little over an hour to pick up my phone and the guy at the counter said he was almost done and needed 5 more minutes to come back, so I did. After returning he showed me a back sticky behind my phone with rubber bands (covered the entire screen including the camera) and stated to not take it off until after 30 mins. So I paid, took my phone and again trusted everything was done correctly. That evening I started to take pictures and noticed the pictures were coming out somewhat with a white cloud around it, not focused correctly and not able to take clear pictures. I went back Friday and I spoke to Ray about it and he said it was my camera and tried to blame my phone for it not working properly, which prior to them touching it all was working without any issues. We went back and forth, to the point that I had to speak to management (who then said he would call back and never did) I stayed at the store trying to see what my options were and o get this corrected and looked into, finally Ray saw me and called me over and said he "felt bad" and would work around it with me and fix it if I covered the shipment cost of the camera. He said 20-30 bucks, so I figured why not, even thought it's not my fault. Ray called me back once the camera pieces arrived and I took it to him to get the new camera in the phone. He fixed it and I started to take pictures and all seemed well, no issues with the camera, it was taking clear pictures. So I paid, thanked him and went home. That same evening I tried to open my phone with the Face ID and it was not active, so I figured I had to just restart it all over again. I tried numerous times and was not successful (prior to this, my Face ID was working fine and not once had I had any issues with it) I went to fix and more again the next day, Ray was there and I told him the issue and all he said was it's an Apple issues, thought prior to this I had never once had any issues whatsoever. I took it to an Apple store and they told me something is wrong with the censor and that can't be fixed all they can't do is replace the entire phone which will cost $399, they said it was nothing that was done on their end. The only people who touched it was fix and more and due to the whatever they did, causes my phone to not work properly! They didn't even have to do anything with my front camera yet they messed it up, when prior to me taking it to them, all was functioning even with the cracked screen!!! I'm not placing a complaint with the fox valley mall management because I find this to be poor customer service as well as poor quality on their end and not doing the business correctly! I'm beyond upset that fix and more has people working in their business and they obviously don't know what they are doing. I personally wouldn't trust this company with any technology whatsoever. They might be able to fix a crack phone, but when it comes to anything else, I wouldn't go there for anything else! They screwed up a phone that was working without any issues and now I have a phone that is not even a year old and not working properly thanks to their incompetent employees!! STAY AWAY AND SAVE YOURSELF THE HASSLE IVE BEEN DEALING WITH FOR NOW A FEW WEEKS. I've spend time driving back and forth to places to get this corrected and now I have to wait and hope something can be done!!!

From the owner: Always Cellular/Fix and More is a Cell Phone Repair Shop located in Aurora, IL. We specialize in…read moreTablet Repair, Phone Accessories, Bluetooth Accessories, Cracked Screen Repair, Cell Phone Charging Port Repair, Cell Phone Power Button Repair, Tablet Cases, Unlocked Cell Phones, Unlocked Tablets, Waterproof Cell Phone Cases & Cell Phone Services. Here at Always Cellular/Fix and More, our mission is to always provide quality products & excellent service at an affordable price. The success of our shop is due to the dedication we provide to our customers. We have the ability to fix your phone, tablet and any other devices. Don't hesitate to give us a call!

I sent my daughter in law to this place for phone repair. She dropped my Galaxy S5 in the morning…read more My phone charging port went bad. They gave her an estimated cost to repair. I went with this place because they gave her best case and worse case senario. Other cell phone stores just gave her worse case senario deal. They repaired my phone and even got it back same day. It ended up costing my only $148.50. Way less than what other stores quoted. This store was very polite and gave me what issues I may run in to. It's works perfect no issues. Saved me from having to buy a new phone. Will use again for future cell phone repairs. Gave a five star rating becuase I'm happy and my daughter in law said she didn't feel pressured or taken advantage off. That goes a long way for me.

The first time I did business here, I had a mostly positive experience. I had my iPhone 6s Plus…read morescreen replaced, and I bought a phone case and screen cover. While I believe the prices are a bit high, the quality of the work was satisfactory. The next time I went in there, I was trying to get my phone unlocked. I explained to them it had not been paid off, but I was promised that it could still be unlocked. I prepaid which was a HUGE mistake on my part. I was told a card had to be ordered and would take 1-2 weeks. Time went by, and I stopped in several times. Long story short, my phone is still not unlocked and I'm out my $100. The owner kept putting me off and asking for more time, which i gave him, because what else could I do? He kept offering alternative solutions to unlocking my phone, because obviously whatever he was currently trying wasn't working. I asked for my money back after about two months of this, and he asked for my receipt. I explained I had filled out a receipt with my information but had paid in cash and not received a receipt from the cash register. He went on about how I couldn't get a refund because I didn't have a receipt. I went back another day when another employee was working (an employee that liked me) and went through the recept book and found both copies of mine (white and pink). He had never given me mine (I obviously took mine). I filed a complaint with the mall about Cellphonia, but I was told, while they can talk to the owner and encourage him to refund me, they cannot force him to do anything. Needless to say, I won't be back.

The internet connection is absolutely horrible. I can't get through a movie without it constantly…read morebuffering. I contacted customer service and they sent a new router and told me they would send a mesh for free. Received the router but no mesh. Then I'm told the mesh is 25.00 a month after promising it for free. New router has not improved my situation. 3x I've been told maintenance is going on in my area. I have been having issues with my connection for months. Needless to say after speaking with 4 customer service reps and about 3 hrs on the phone I did not get any help with my issue. It's only my husband and I that live here. Cell phones and t.v. STAY AWAY FROM T-MOBILE!!!! WORST SERVICE I HAS EVER HAD. I WOULD GIVE 0 STARS IF I COULD. ALL THEY WANTED ME TO DO WAS UPDATE SERVICE AT A COST TO ME. ABSOLUTELY RIDICULOUS THEY CAN'T FIX MY ISSUE.

Yes best service ever. Carla really new her stuff very knowledgeable and very helpful and patient…read more We added another line agin to my service and she help us to put everything back and put the screen on and the utter box in the phone the whole works. I was very pleased with the service and for the fact they had round tables with chairs to sit down most of the stores do not have chairs. I am very happy with the service I received here today. Thank you Carla for the excellent service

Great service. Very knowledgeable. Phone is working better than ever. I highly recommend.read more

Great guy. He was honest about one device that he said couldn't be fixed and wouldn't be worth…read morethe repair cost. The one we really wanted fixed he took care of. Fast and very fair price. Will definetly come back and would recommend.

WORST store ever specially the store manager Marc... he said the order was cancelled and didn't…read moremake any attempt to check or correct the order he didn't do any due diligence .. I got so much better help from the customer service phone call they resolved and replaced the order .. of the store managers mis guide you like this then T-Mobile is going to lose more and more business .. he has no concept of service or customer satisfaction .. don't even know why he is still there

If I could give this place no stars I would. This place completely screwed me over. The manager has…read moreno customer service skills he will do and say what ever it is just to make it seem that he is helping you but beware if you make any changes to your account make sure that they are the correct ones and that they give you paperwork for it. It took 4 months and a lot of trips to the store to fix the one "little" mess up fixed. Honestly the way Tmobile is going you are better off paying a little bit more to get better service and lets not even get into their wait times to get someone on the phone. Just go somewhere else or at least to another store.

I can't recommend Shadi enough!!! I had been struggling with online ordering and he gave me clear…read moreinstructions. He answered the phone first ring and walked me step by step with new plans as well as different price options. Made sure I completed the whole application, was patient and made sure the equipment was picked up. Best customer service rep I've ever spoken to, thank you!! You made this process so much easier for me and thanks for being great at your job!!

zero stars. outages regularly and usually during major sporting events. customer service does NOT…read morespeak English as they try to read from a script. annoying as fck. hate this POS company.