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    Verizon

    3.6 (15 reviews)
    Closed 10:00 am - 7:00 pm

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    8 years ago

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    1 year ago

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    9 months ago

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    2 years ago

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    Help Desk

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    1 year ago

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    Help Desk

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    3 years ago

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    Help Desk

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    11 years ago

    Helpful 2
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    7 years ago

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    8 years ago

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    11 years ago

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    8 years ago

    Juan was very helpful and friendly. Spent the time to get an order of 4 phones right. Thanks and Merry Christmas!

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    10 years ago

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    9 years ago

    Just made a random stop to this store, and they helped me get back in business! They got me a new phone AND a tablet! Yahoo!

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    8 years ago

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    Marci K.

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    11 years ago

    Great help.nicole and Eric explained every deal I could get. Got more bang for my buck! Recommend highly.

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    Ask the Community - Verizon

    Review Highlights - Verizon

    Jeremy, Juan, Cody and I forgot her name.

    Mentioned in 3 reviews

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    Verify this business for free

    People searched for Mobile Phones 144 times last month within 15 miles of this business.

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    T-Mobile

    T-Mobile

    2.5(16 reviews)
    0.6 mi
    Virtual estimates
    Shipping

    Didn't even get greeted at the door. Made me wait 20 mins to proceed to ask me what I needed and…read morethen didn't have what I needed. A joke and waste of my time.

    I wish I could give with store a negative amount of stars. My experience was laughable at how bad…read moreit was. All they do is LIE LIE LIE, and tell you you're the problem for calling them out and threaten you with law enforcement. RUN AWAY, go to a CORPORATE T-mobile store NEVER go to these Authorized Retail stores. I have never written a bad review for any business in my life I just cut my loses and move on, but this experience was unique. Detailed Experience if interested: I picked this store as the store to have my replacement phone sent to, I attempted to pick it up twice after being notified through text it arrived at the store. Both times I was told they didn't have the phone however before being told they did not have the phone in their possession both times I was asked why I needed a new phone. The second time after the associate came from the back stating she didn't have the phone she told me I needed to file an insurance claim instead of a warranty claim. How would she know the kind of claim if she does not have the phone. At that point I went home, called t-mobile, they confirmed the store received the phone ten days prior. I returned to the store the associate straight away told me we already told you we dont have the phone. At this point I am frustrated I did raise my voice but never called them out of name or used profanity, they lied straight to my face three times. I told her they indeed did have the phone I called t-mobile they confirmed it was received by their associate. At this point I can see in her face shes shocked I have the information. She tells me she will not argue with me I told her to call t-mobile then if she doesnt wish to speak to me as that is what the t-mobile rep advised to do over the phone when I called. She stated she will not be calling t-mobile and will she is going to call her manager Zach to remove us from the store. I told her to go ahead and call him. The other associate then comes from the back we attempt to talk to her she said she will not talk to us or give us information. She then states they well call the police and states she and her coworker will stay in the back until we leave the store leaving her other customer she was attending there at the counter. More customers walk in so we decide to step outside the store so the other customers can be attended as this is not their fault. I call t-mobile and am on hold when the police arrive they ask be to explain the situation the officer is confused, they then go in to speak to the associates. The t-mobile rep answers the call and I explain the situation the rep is baffled as to what I am explaining. The rep puts me on hold to try and figure out the next appropriate steps. The officers then come out of the store the officers attempt to have the associates give them the phone, they then lie to the officers and say that their manager is the only one allowed to open the safe, when they had opened it earlier that day. However, I knew law enforcement wouldn't be able to obtain the phone either way due to policies. All these people do is LIE LIE LIE. The officers left didn't even trespass us, had I actually been violent or threatening to their associates they would have at least told us we can never return or we are trespassed. This was the worst experience in my life with any type of business or service. I know it is not T-mobiles fault as this is an authorized retail store. and everyone from T-mobile corporate was very helpful and kind.

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    T-Mobile
    T-Mobile
    T-Mobile

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    Whole Cell Accessories - Joliet Store on W Jefferson across from Walmart

    Whole Cell Accessories

    2.4(19 reviews)
    3.1 mi
    $

    Can I give a ZERO??? Been a customer for Years. Purchased a number of phones and internet service…read morefrom this store. Now, will never walk back in that store again. Owner was RUDE AS you know what to me. I had an issue with my internet router going completely dead out of the blue within my 1 year warranty (had less than 6 months). Customer service told me that the store should be able to give me a new router. I called before I went, he confirmed they had 10 units, but told me I couldn't leave with on that day that he has to issue a return, wait for a unit to come in to the store in 3 days and then I could pick it up. Called customer service back before going to the store, they escalated call and was told by manager that if I go into the store and the store calls them (because they wouldn't have a long wait - I specifically asked) they would work with the store so I could get the unit replaced. I went in, he insisted I call customer service, said he had no other phone number he would have to wait to. He said he could generate a return but then I would have to wait 3 days for one to come in. I asked why I couldn't have one in stock and he keep the one coming in. I also offered initially on the phone to purchase a new router which the store told me I could not do because I could only have one unit in a home. But in store he said I could buy a new unit for $100. That I didn't qualify for the special price because I already had one. He got tired of my questions and waiting for customer service to read the rules and just told me to leave, go get internet somewhere else, he doesn't want my business. This after I asked him, how do we process the warranty replacement. He had one lady waiting, told me to leave and just started helping her. I'm contemplating canceling my entire metro service because of him and will be sourcing new phone service and internet service. In the end, customer service paused my current service (had to call back to cancel) added a new internet line and charged me for a new router (only $10 but I will be calling for a refund as my unit is still under warranty and should have been replaced for free). Now I have no internet for 3 more days (which trust me, I will be contacting customer service for a credit for those days as well).

    Trash service and rude with customers. Take your business elsewhere. They sell faulty stuff and…read morefind ways not to replace or fix the items.

    Photos
    Whole Cell Accessories - Combo Holster for Galaxy S 3

    Combo Holster for Galaxy S 3

    Whole Cell Accessories - Battery Case for Galaxy S 3

    Battery Case for Galaxy S 3

    Whole Cell Accessories

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    Verizon - mobilephones - Updated May 2026

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