The customer service at this location is awful. I was told it is walkin only and i live 1 1/2 hours away so i go in at 4p and was told they couldn't do it that day i would have to bring it back. I am stuck coming to this because they are the only one with the parts for my phone. I call the next day and they say well they are backed up but if i have it there by 4p they will have time to fix it. I got there about 1 pm and i told them i would be waiting in my car since im not familiar with the area and they will have my phone. They didn't get done with it til nearly 5p. I will never go back to this place again. read more

They were super nice and honest. I was worried that I had to spend hundreds of dollars to fix my phone, but he actually fixed it with a handshake. Good people. I will make sure I take all my phones to them and recommend friends and family. read more

Place is so rude and they lied sold me a new screen and it stopped working and when I brought it in to get warranty they told me it doesn't cover it Second off broke another phone but had bought the Asurion home plus that the manager told me it covered phone repairs but lied to me and said it doesn't cover when I came back in place is a total scam bring your phone to Apple or Samsung instead of here to save yourself the money can't believe I spent 600$ on a new phone screen and it doesn't work ! read more

The guys there were super fast repairing my cracked screen! Great service and knowledgeable. Took care of everything for me including installing new screen protector. read more

Brought in console and waited 2 weeks just for issue to not be resolved or attended to

My macbook pro needed a new screen. I got a brand new screen, however my battery was switched out to a dead one and would only power on if it was connected to charger and even then I could barely use it. My old battery was at 91%, so I know my computer was tampered with. Even upon receiving my computer, the two workers were acting suspicious whispering among themselves for a long time before I could even get me computer back. I ended up having to get a new computer and lost all of my files & documents I needed for college. I will be issuing a lawsuit. I went to the plainfield location: 13511 S IL-59 Suite 107 Plainfield, IL 60544 read more

My older HP laptop needed repair. The service person was very helpful in trying to get it working before accepting it for repair. That was very nice. Also, while I was there an elderly gentleman walked in with a watch that was clearly not an Apple watch, he needed the band reattached or something similarly non-technical. These very respectful young men kindly and without being snarky, suggested a place that the work could be done. This type of kindness is extremely rare. Kudos to their moms! read more

Ever since this location was bought out by Asurion the service has been horrible, The guys working the front desk are super nice and helpful- however can't help with anything else. The manager is never there doesn't return calls and doesn't stand behind his products. They scheduled me on the 4th. 5 people were all waiting in the lot for them to open.All of us had 11 am appointments. No one ever showed up or opened. The calls are all handled through corporate and not locally. The estimate online was $199 when I finally for a real appointment they told me it was $280. Now after the repairs were done, the parts are not Genuine and I am getting warnings. DO NOT GO HERE- UNLESS YOU WANT A BIG HASSLE. read more

uBreakiFix by Asurion - USED PARTS DONT WORK ON APPLE PHONES - Mobile Phone Repair Near Me - Plainfield, Illinois

Yes absolutely. However do not let them suck you into the monthly home program. The company puts you off every step of the way to avoid service. Dealing directly with the store concerning issues is the way to go. read more

Did an excellent job. Phone was returned clean and functioning like new. The service was fast and professional.

The service was very quick and fixed my son's phone which was destroyed. 100% recommend

Asurion Tech Repair was very thorough and actually saved me time and money. I will use them again. Count on it!

I called first then delivered my pc, the following morning, 9AM, got a call describing problem, needed new battery, critically dead. They told me where and what to get, did it, and all good. Everyone, efficient, polite, neat. Very well done. Highly recommend. read more

Friendly, fast, honest, high quality service for iPhone that was exposed to water. First time using an aftermarket service and hopefully the last. If I do need service for various devices (not just phones) I'd go here first. read more

low quality in products and service. from the beginning it was a nightmare. change screen after screen because their products were damaged. The manager sold me an insurance for $25 a month and when I tried to use it, he said "it didn't cover damaged phones" he also sent me to another store for a new screen and they didn't put a screen protector that I paid for, when came I back with a cracked screen he said he couldn't help me with anything because that wasn't his store, even though he sent me there for the 3rd attempt to change my screen for one that worked. low quality products and poor management. read more

Received quote quickly and time to replace battery. Brought phone in next day to replace battery and service was price and time quoted. Very professional and quick service read more

Donny Blanas was able to help me fast! Great service. Staff is friendly! Thank you very much

Very professional and knowledgeable staff. They were very upfront about the cost and explain the cost and benefits of repairing or replacing. They fixed my cracked screen in about an hour and a half and the phone is as good as new. Great job and highly recommend if you unfortunately end up in the same boat as me. read more

Cracked screen repair done in under 30 minutes! It was a Tuesday early afternoon but service was great and repair appears to have been done well. read more

They are so quick and really took really good care of my shattered screen! 10/10 would recommend! They called me ahead of time to make sure they had the pieces they needed to fix my phone better I even got there. On top of that it was cheaper than Best Buy's read more

Needed to change out battery on phone real bad and they were quick to service it. They said repair was going to take 2 hrs and repair was done within the hour -- great service, would definitely recommend. read more

Got my old phone fixed and working when I thought it was a goner for cheap, Thanks uBreakiFix! Now i can get all my old photos and memories back read more

I called to get a screen repaired through insurance. The store wanted to keep the iPad while they ordered a replacement screen for 3-5 business days. I explained that I was willing to put down a deposit to be able to use the iPad while they were waiting for the screen. The employee explained that this was not policy. This is where things got fun. I asked to speak with. The manager. I was told no and when I asked to leave a message, I was told that was not possible. The employee explained the manager had personal business and this was a privately run store so there was no-one I could speak to about the situation. I asked for the employees name and the managers name and the employee hung up on me. I just have to laugh. In these days of it being hard to find good help, I haven't ever been hung up on before. He also mentioned before hanging up on me that if I didn't like it, I should just go elsewhere. Absolutely, hilarious. Be careful with privately owned stores with invisible managers Called the Shorewood location and they will have it fixed by Tuesday. No problem read more

Speedy, friendly and honest. Another place told me I needed to have a part replaced on my phone. Turned out that wasn't necessary. Saved me money and time. read more

I came in because my iPhone ear piece sounded extremely muffled. They said the speaker or cable may need to be replaced. They cleaned it out and it worked! No need for any replacement parts. Best part, they didn't charge me! I'd definitely recommend! read more

Suprisingly very good. Went to go fix my broken LCD screen. They said it would be done within an hour and 20 minutes later they were already done! Very efficient and would go back again. read more

Never ever go to this place. Their product is horrible. I replace the screen and it won't even work right. You try to type something or select something on your screen. It go to different thing . Service is horrible. It's almost like scam place that put cheap stuff that not work right with your phone. Waste of time and money. read more

Their response time is excellent . Great service great product. I would refer this product to any and everyone I know

They took over 2 weeks to not fix anything saying that it was beyond their ability to fix. When I went in to pick it up the online tracker said I was still waiting for parts, and even the clerk at the desk was under the impression I was refusing the repair when I came in to pick it up. If I had to guess I would say the part never came in, and they got sick of me bothering them about it and decided to just return the PS4. To add insult to injury they lost the hard drive cover and said there was nothing they could do about it... sorry. So now not only does my ps4 still not work, but its missing parts. read more

The absolute worst non existent curbside service I've experienced during the pandemic. I had an insurance claim, insurance company assured me they offer curbside service, I arrived and reluctantly they took my phone and claim paperwork that was emailed to me. I parked in front of the store waited for repair in my vehicle and saw not one employee wearing a mask. They had my phone for 35 minutes the attendant came to my vehicle and said they don't practice or do curbside service. "REALLY " again they took my phone and held me hostage for 35 minutes I wasn't comfortable to go in as they requested I asked for my phone and left. I did ask the attendant why they didn't where masks or practice any safety precautions to customers his reply was "we don't believe in wearing masks as we talk to customers "SERIOUSLY". I called my insurance company and they accommodated me and offered the Mokena location where I was met by Jake Jake had a mask, gloves and took great care to protect me my phone and offered outstanding customer service. This office in Plainfield should go to Mokena and be trained. Of course both attendants in Plainfield had real attitude and pretty much went out of their way to make some sort of point that I'm really not interested in. It's a real disappointment for one store to do so well and one to act so rude and condescending. My visit was on May 19th. By the way for the safety of others I did have a mask on!!!!! read more

Naperville and Wheaton locations were closed so we went here for a battery replacement. Spoke to Peter on the phone and Michaela was very friendly in person and took in my wife's iPhone 7. Turnaround time was 3 hours, but under present circumstances with Apple Stores closed, is understandable. We got the aftermarket battery, which is less expensive than Apple battery. So far so good. If you're in a bind, highly recommend. read more

Poor customer service. I called them to tell them I had a cracked screen and that I had already spoken with Samsung. The person who answered the phone said there would be no charge as they could easily see if the phone was under warranty by checking some number. I even asked them how long it took for them to fix the screen at which they informed me it would take 2 hours. After driving 30 minutes to get to the store none of the employees knew what i was talking about and couldn't even remember me calling in. What a waist of time. They wanted to chare me over $300 to fixe the phone. Thanks but no thanks! read more

Wife brought her iPhone 6s to get the screen fixed which was cracked from the dog biting it. On 9/6, we got the screen fixed and got a glass cover for it. About a week later, the screen already had a crack without dropping it. I emailed corporate support who said to bring it in. I just brought it in and they said we dropped it because of the crack on the corner which was there originally. We did not drop it. They said nothing can be done. I would recommend paying a little more and just getting your screen fixed at the Apple Store. read more

Great service! Fast, Friendly, knowledgeable and Reasonably priced! Doesn't get better than that when you're in crisis mode with a Phones broken screen! read more

They advertise they can fix any device. I brought in a Motorola phone and they couldn't fix it properly. I went in with a cracked screen and came back with the power button in a weird position. I go to power it on one day and the button goes inside the phone! I bring it back and tell them what happened, and they labeled it as me taking the case on and off constantly. I have no idea where they got that, but they "fixed" it again and I see the power button feels more fragile than usual. You're better off getting a new device than repairing the old. read more