When ordering the washer, website stated delivery on 6/6 and that was accurate!…read more Delivery was confirmed via email for 11am-2pm. Driver arrived at 10:45 Delivery drivers were friendly, courteous, and careful. Not one ding or dent from front door to basement while removing old washer and installing new washer

Great customer service, great delivery and installation. Driver, Manuel and Helper Gustavo were…read moreboth respectful and kind! Kudos to ABT!

Can I give a ZERO??? Been a customer for Years. Purchased a number of phones and internet service…read morefrom this store. Now, will never walk back in that store again. Owner was RUDE AS you know what to me. I had an issue with my internet router going completely dead out of the blue within my 1 year warranty (had less than 6 months). Customer service told me that the store should be able to give me a new router. I called before I went, he confirmed they had 10 units, but told me I couldn't leave with on that day that he has to issue a return, wait for a unit to come in to the store in 3 days and then I could pick it up. Called customer service back before going to the store, they escalated call and was told by manager that if I go into the store and the store calls them (because they wouldn't have a long wait - I specifically asked) they would work with the store so I could get the unit replaced. I went in, he insisted I call customer service, said he had no other phone number he would have to wait to. He said he could generate a return but then I would have to wait 3 days for one to come in. I asked why I couldn't have one in stock and he keep the one coming in. I also offered initially on the phone to purchase a new router which the store told me I could not do because I could only have one unit in a home. But in store he said I could buy a new unit for $100. That I didn't qualify for the special price because I already had one. He got tired of my questions and waiting for customer service to read the rules and just told me to leave, go get internet somewhere else, he doesn't want my business. This after I asked him, how do we process the warranty replacement. He had one lady waiting, told me to leave and just started helping her. I'm contemplating canceling my entire metro service because of him and will be sourcing new phone service and internet service. In the end, customer service paused my current service (had to call back to cancel) added a new internet line and charged me for a new router (only $10 but I will be calling for a refund as my unit is still under warranty and should have been replaced for free). Now I have no internet for 3 more days (which trust me, I will be contacting customer service for a credit for those days as well).

Trash service and rude with customers. Take your business elsewhere. They sell faulty stuff and…read morefind ways not to replace or fix the items.

The good, Nice of selection of products…read more Have many items you might want or need in stock, Nice organized store and staff are able to answer questions you might have about the products they sell. The not so good, after the sale service is lacking. Otherwise a convenient place to shop

I ordered a Blue Ray burner from Best Buy. The advertisement on the Best Buy website indicated the…read morebrand name was "Topteng" and the Blue Ray burner was capable of burning 4K resolution. I received the burner 4-days late. The tracking information stated it was packaged and shipped by a company called "Uni Uni" (not sure who that is). When the burner arrived, i opened the package and was unable to find any indication of the burner's 4K compatibility. Also, the Features section on the Best Buy website for this burner stated it was compatible with a variety of windows operating systems including Windows 11, but the User Manual does not indicate that feature. I returned the burner to the Best Buy store in Joliet. I explained my findings and suggested to the customer service girl that this was "deceptive advertisement". She said "they have no control over third party sellers". I guess a third party seller can lie about a product and Best Buy is okay with it???!!! So, buyer beware. Things are not as they seem when buying from the Best Buy website.

A A Garage/Warehouse almost in the middle of nowhere, that sells washers, dryers, refrigerators,…read moreovens, etc. At 50- 60% off list price. A landlord's paradise. Mostly everything is in fairly good shape, if not excellent condition. The owner told us that they get rejects from Best Buy, Walmart and other big box stores. They carry A LOT of Samsung appliances, which have a bad reputation of breaking down. And they also have a lot of GE (General Electric) which is not one of my favorite manufacturers, although I hear they are making a come back. There are though some LG's, Whirlpools, Frigidaires among other manufactures, but they seem to either get snatched up quickly or perhaps just rarely come in. The facility is not climate controlled AT ALL, so who knows how reliable the stuff really is after sitting in below freezing temps in January or boiling in July. Will post an update after our first purchase.

From the owner: we buy appliances and we sale appliances wholesaleread more

We had a fantastic experience with Grand Appliance - Joliet from start to finish. Sales "Kevin",…read moredelivery, and overall service were truly top notch. The sales team in Joliet was knowledgeable, helpful, and easy to work with. Delivery was handled professionally and with great care. The delivery crew went above and beyond -- they removed our old side‑by‑side refrigerator, transported it to a neighbor's house down the street, and placed it in their basement. Everything was done efficiently and with a great attitude. It's clear that customer service matters at Grand Appliance. Highly recommend the Joliet location if you're looking for a stress‑free purchase and excellent service.

The sales process was easy and I was well informed about the products I was purchasing. All…read morequestions were answered and was even able to get a discount. Will be making all my kitchen purchases at Grand! The service team was amazing! Professional and respectful of my property. They were quick and efficient and took every precaution to ensure nothing was damaged during the process. They were also very friendly which makes the entire experience tolerable! Tre and Dennis were so good, I'll be requesting when o purchase additional items from Grand. They had a third member, I forgot to get his name. The team was great!!!

I was seeking to update my 2-channel system for my enjoyment in retirement. My vintage system,…read morepurchased in large part from Simply Stereo at their old location, was working fine but I was looking for something better. After answering question after question and really listening to my responses, Dave set me up with an incredible system. He matched a McIntosh integrated amp with a pair of Dali Epicon speakers and a REL subwoofer. He came out to the house, set-up the entire thing and even corrected errors on my video system. The results were incredible. I could not be happier with the component choices and the musicality of the system. It has a great sound stage. Daves interest, attention and willingness to take the time to explain things are second to none. This is the only place to go when shopping for high-end audio equipment.

Stellar experience at Simply Stereo!…read more We were in the market for a new media console, and Salamander caught my husband's eye. He noticed that Simply Stereo was listed on Salamander's website as a premier dealer. He sent an email inquiring about coming in to see some items in person, and we headed there on Saturday afternoon. We were greeted right away by Dave, who was helping a customer carry something out to their car. When he came back in, he listened to what we were there for and showed us upstairs to one of the listening rooms. He patiently answered approximately five million questions from my husband and, as luck would have it, what they had on display almost exactly matched what we were looking for. They were able to to get fiddly with the details of what looking at side panel options and determining how the tv mount connects. It was a no brainer to make our purchase from Simply Stereo. The price was excellent and the customer service was top notch. From the email through purchase, it was a great experience and we'll definitely be back in the future - I think a few speakers caught my husband's eye while we were wandering the store.

Literally never ever EVER go to one of these places. I didn't go to this location specifically, but…read moreI went to a different talk n fix at another mall and LITERALLY worst decision of my life. All I needed was a basic screen replacement on my iPhone 8 Plus. First of all, the customer service sucked. The guy didn't even look up at what he was doing to talk to me and totally made it obvious that they don't even care about the work that they're doing and just want your money. He then said that the screens they give you look "a little different" according to some people. Yes hello it was A LOT different as in the screen had a blueish tint and I had to double tap every letter to type. All for $130. Damn ridiculous, what's the point of even having a business.

I went in to get my screen fixed , in the morning within that day I have charged my phone at least…read morea dozen times . The guy switched out my battery and gave me a bad one . I don't even want to go in there anymore because I can't trust them with my phone so I ordered a battery kit I will change the new battery out myself since these people aren't trustworthy . DONT GO HERE ..