Helped right away when we came in. Mo, our customer service person, was FANTASTIC!. So patient with our many questions, very helpful and so friendly. read more

Great employees here they greeted me as soon as I entered the door and it caught me off guard but I was cool with it. They helped me with a minor issue with my phone and they were pretty fast for it to be a busy Friday afternoon. I been with T mobile for 10 years now and have never had no complaints with them at all even when traveling to Canada but I use WiFi when out of the country. read more

T-Mobile - Mobile Phones Near Me - Joliet, Illinois

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Not sure totally just ecstatic to be leaving Xfinity mobile. Had the unfortunate experience of dealing with a sales rep that mainly was concerned with selling and upsell. I believe he stole the young ladies commission. I don't appreciate that. read more

Called ahead to address an issue I was having with another location and was told to come in to be helped. Walked in and was helped by Ivan and Leo and they solved my issue quickly and were super helpful. Thank you both! Highly recommend this store! read more

Dreaded going to get a new phone but Robert was so beyond helpful, like out of his way helpful. I was so lucky he was my person that I got because there was another man working who was rude to his customers. Thankfully Robert gave us a great experience. read more

I thank jonathan and Ashley for recitifying my issue with my Beets. I was so frustrated because they stop pairing ti my phone. I really appreciate them for not sending me through more frustration than i had already went through with apple store read more

Nice workers here. Best part is I didn't have to wait long even though it was a busy Saturday. Love that they don't understaff.

Wow! So many people working yet so little getting done. Waiting for so long, I'm pretty sure iPhone 8 will be out before we get called up.

The service took forever and when they did finally get to us he was awfully rude and seems like he hated being there helping others he would roll his eyes and I would not return to this t-mobile read more

This location is managed by the same manager as the Shorewood location and the Morris location. When I called this location looking for the manager who had outright lied to us the day before (and placed us in a miserable situation with half our lines transferred from Sprint and half not, with two invoices coming and stuck with the ETFs until all lines were transferred), the rep answered the phone unprofessionally, said she did not know where the manager was (after initially telling us he was in, she backtracked and said he was not in), and was (like the Shorewood location) absolutely no help. These people are just out to make quotas and get bonuses. They are liars. Mentirosos. Go to the mall location and get taken care of by people that are actually paid by T-Mobile and won't sell you a bag of goods. "No", if you read this, you should be ashamed of yourself. Ashamed. And you should train your staff better- if you cared about your customers enough to do so. You left a young (maybe 18) girl who was completely unequipped to answer any questions or do anything alone in a store yesterday- and you showed us a packing list which had nothing to do with what you were going to get in yesterday. Not only did you lie to us- you lied to the couple that was there right after us and told them the same bullshit just to get your sale. I am glad that you won't get the credit that the mall location will. I am glad that others will not go to your store and will go to the mall location as well. I hope you learn from this and will start by setting honest expectations with your customers and not just lie to get your sale. We spent a total of four hours in your incompetent, lying store. Four hours. If I can save just one more customer from your misery, it will have been worth it. read more

Horrible store and experience.. Me and my buddy went there wanting to do the simple process of combining our lines into one for a cheaper monthly payment.. We go in there and then had to wait 20-30 minutes before someone actually talked to us.. When we met with the girl (Veronica) to tell her what we wanted to do she wouldn't even listen and immediately started to try selling us a "free" tablet.. Neither one of us asked for a tablet nor wanted one, but she wouldn't give up the horrible sales pitch for this free tablet.. She would never give a straight answer on the basic question we had of HOW DO WE COMBINE TWO LINES and was just interested in selling a sh*tyy tablet... SAVE YOURSELF THE TIME AND TROUBLE AND JUST GO TO THE T-MOBILE MALL LOCATION read more

If I could give this store no stars I would ,ever since they got new staff this store has been horrible.DO NOT GO TO THIS STORE. I came to the store to simply upgrade my current device and I should of known there was gonna be issues when no one greeted me when I walked into the store and I HAD TO ASK If someone could help me when none of the employees were with a customer but on their phones. I then received my device and the employee was not interested in helping me transfer my data from one device to the other and I was in the store ON MY OWN transferring my own data for two hours while he helped other customers. not even 24 hours the device I purchased was defective and went into the store to get a new device during the 14 day return period after I had called the store and was told over the phone I'd have no problems receiving a new device. When in the store I was told by the employee after him being in the back room for about 40 minutes "speaking to his superior" that there was nothing that they could do for me, I had to go through the apple store. After going to the apple store they stated they'd be giving me a new screen since it is a KNOWN but that my Carrier should be replacing the device if I don't want a screen replacement. I then went to the Bolingbrook T-Mobile location and they replaced the defective device with absolutely no issues or any trouble, I now have referred 6 new lines to them. I'm extremely disappointed with this location and will never be doing business with them AGAIN, this was my favorite location previously but unfortunately not anymore. read more

I have been going to this location for the past several years. I have bought 3 phones from here also. A while back they decided to be freaks and start having someone walk around with a clip board asking you what you wanted when you walked in. You then found yourself waiting forever to get help of any kind. The whole setup it beyond freaksville. I work close this location so I sometimes stop in to pay cash if I don't pay online. I stopped in last night to pay and I was standing there for a good 3 or 4 minutes before the guy with the clipboard came over and asked my name and then said they will be with me in a few minutes. So I waited and waited and then he is now talking to someone that just came in, getting their information. In the meantime, a cashier became available and was standing there doing nothing. They knew I waiting but didn't tell me to come over, so I was waiting for the guy with the freaking clipboard. After 5 minutes I just left and then went back today. Today when I went in there was no clipboard person around so I just went and stood in line. Maybe he was on break, not sure. I made my payment and paid cash. The cashier then asked me if I wanted an email or text. I said I wanted a printed receipt. She says they are going paperless and wouldn't give me one. I don't know this chick from adam, how do I know that she actually applied the payment, not to mention technology is always messing up. I called T-Mobile customer service after I left and told them what has happened to this once good location and I didn't hold back. This place sucks now and won't be back. I will go out of my way to go to another location. read more