This store was kind of helpful, but when my phone was not working, they sent me to I break it. You…read morefix it if they send you there I would avoid that place at all cost. They were no help and gave me the wrong diagnostic on my iPhone this AT&T store does not carry physical iPhones for replacement so if your phone is broken there really no help and you'll have to go to Apple.

Service with a smile, but everyone in this location doesn't know what they are doing. They…read moreincreased my bill close to $120 for just two lines and an internet change. They removed my free internet for life because they said it was a better deal adding the new internet and creating a bundle of sorts. They are either naïve and/ or predatory; either way, they shouldn't be trusted.

i moved fron auroua to naperville in may of 2019…read more i lived in aurora and had direct tv already fir 2 years love direct tv because when i asked if you would change pricing each month? they said no!! great so i stayed confident in their answer so when i moved my service address i never changed my service all was needed was an appointment!! then my bill comes it was $600 for what! i never changed to have a different account number!! but att thought so until i got outraged called att resolution yes!! finally a att resolution expert help me and removed the $$$ amount s i'm very satisfied with ditect yv now im experiences are tv 's shutting down frequently i need this looked in thank you direct tv your resolution departmrnt is extremely extremely excellent denise brunson

I had the worst customer service experience here. The employees are either not helpful, or rude. We…read morewere supposed to get free upgraded phones, and instead have to pay hundreds of dollars because an employee ordered the wrong type of phone. They refused to rectify the situation which means we essentially got scammed. Then our phone numbers were switched around and it took 3 hours in the store to fix their mistakes. They said they can't look at our bill, they don't understand the bill, and they can't lower our bill, they can't switch the wrong phone for the right one for free even though it was their mistake, they don't have a manager at this location, etc. They tell you they can't do anything and to call the customer service line. I'm in disbelief over the positive reviews. It didn't help that the employee helping us was condescending towards my parents and completely unprofessional. I hope no one else ever has to experience this.

Receiving one star because I could not post otherwise…read more Went into the Downers Grove (2321 Ogden Ave Ste E, Downers Grove, IL 60515) store on a Saturday to show my Mother's death certificate and my Letters of Office legally authorizing me to act on her behalf. The Rep, Jenn, annotated the information in the system, but immediately informed me that I would have to call Customer Service to pay the bill, reconnect the phone, establish autopay with an Estate Acct and have the restoral fee & late fees deducted through billing. And there I left thinking, well what the heck do they do in the store all day!?! Nevertheless, that following Tuesday, I contacted AT&T Customer Service, which is horrendous to say the least. After being on hold for nearly 30mins, each rep informed me that they could not access the decedent's account without the passcode, then proceeded to tell me that I was not "an authorized user" on the account. Hence the reason I presented court papers! They kept pressing the issue of whether I knew my Mother's passcode on her acct...I was so extremely frustrated with the lack of knowledge and the finger pointing of the store rep (Jenn) even though I kept requesting a supervisor - I eventually asked them if they wanted me to go to the cemetery and exhume her body to acquire the passcode!!!!! They cannot be serious! I was in tears towards the end because I am already heavily grieving the loss my Mom and NOW this nonsense, as I attempt to take care of my Mom's business! If it had not been for the fact that I wanted the cell phone to remain active in case any creditors of friends of my Mom's called, then I would have terminated the services. They appear that they have no knowledge of dealing with the death of a customer. I was told to go back to the store for resolve. UNBELIEVABLE!!! After work, I drove for an hour in traffic to return back to the Downers Grove store and guess what, Jenn immediately allowed me to pay the bill. I found her action interesting because why did she not do that on Saturday and save me the traumatizing call to customer service. AT&T staff members think you have nothing better to do with your time but go back and forth to their stores and listen to them talk in circles because they lack AT&T knowledge to effectively communicate. The Rep, Jenn, assured me on two occasions that she would speak with her "manager", whomever that may be since she has never given me "his" name, and get back to me on the refunds that are due on my deceased mother's account. My attorney said late/restoral fees are to be waived when a death certificate has been presented to a company. Ask me if I have heard back from Jenn yet...OF COURSE NOT! Not sure how they retain customers, let alone deceased customers!

The employees that work here were amazing! We actually traveled farther to experience this type of…read moreservice. Mario at the 529 Roosevelt location would not listen and was condescending, but with Izzy and Madda (store manager) it showed us how true service should be. We stayed there 3 hours and they helped solve complications and develop a plan for us a family.

Lady named Madelyn. Super Nice and Well customer service. She loves her job unlike other at&t…read moreemployees!

Jay spent two hours with us (two old ladies) solving an internet problem. He spent time dealing…read morewith customer support to fix our problem and even saved us money on future bills. Jay was kind, patient and very helpful.

Okay, this review is more about AT & T then the actual store. Being of a certain age, thus falling…read morein the dinosaur category, we still have a landline. Go ahead ~ roll your eyes, tsk your tongue, shake your head, or whatever other behavior to indicate your utter negative response. Well, life has marched on and our phone needs have changed why shouldn't our service reflect that? Trying to get your landline serviced has become a real hassle and I am reminded that they are doing me a favor by coming out to fix the problem in the box they own. Now I have found out that you are no longer able to change any of your landline packages. Oh yes, they could bundle it with our internet but that would only decrease the charge about $30. So, as explained by the employee, unless I am willing to get rid of my landline ~ i am stuck paying over $100/month. Now I will roll my eyes, shake my head, and politely thank the employee for making me aware.

Extremely disappointed in AT&T. A week ago tried to switch services from Verizon to AT&T thought…read morethe process was very cumbersome and time consuming. Ordered two phone lines one for an Apple 13 pro, one for my daughters phone and 2 Apple Watch 7 series with cellular service to be delivered to my home. Only wanted one watch but was offered 200 off the second plus a 150 dollars Visa card. The phone and one watch arrived but the other phone was canceled without notice from AT&T. Charged for the watch cell line that was canceled spent hours at the cell and hours at home trying to get this resolved. Decided to turn the1 watch I did receive and charged a restocking fee of $55. So angry!!!!!!!! Never AT&T

My husband and I had an online order for a new phone that got canceled, so we called the store and…read morehad a nine minute phone conversation where they checked to make sure the phone was in stock that they were putting it aside and we could start the process over in the store. When we got to the store, they acted like they had no idea what we were talking about, said they don't have those phones in stock and no one talk to us. Mistakes happen, but own up to your mistake. We talked to somebody for nine minutes, checking the color of the phone, space of the phone and giving our name to put it aside. In the store, when we tried to confirm the phone number(pulled up our recent call log) to make sure we didn't make a mistake- we were met with attitude, saying I don't know our stores number. How do you not know or aren't able to confirm your store phone? We went to our car because of the attitude we got. We pulled up our phone recent calls and called the exact same number while still at the store and it called OSWEGO AT&T store. They continued to not help saying they don't know if any other stores have it in stock , told us to just go to the Apple Store and. Rude, you helpful customer service. We went to the Plainfield location instead.

Took advantage of my elderly dad's account and added 5 extra lines for no reason and made his bill…read morego up to $2900. Disgusting employees should be ashamed of themselves trying to make their commission checks. Stay away there's a reason they have such terrible reviews.

Amin helped us and was great! Came in to upgrade our phone, he walked us through it- helped us with…read moretransfer of the data and made sure we were aware of the promotions and all options. We had a bad experience at Oswego and Plainfield was great! This will be our go to ATT store from now on. Quick, pilot and so kind!! Got a great deal on our new phone. Cheap price. Thanks for the help...

This AT&T branch is dead! No customer service, no communication, no speed!…read more Bad and poor customer service!

Service sucked. I went in with a problem with a phone they sold me not less than 3 weeks ago. They…read morecouldn't figure it out, googled generic answers for Android phones, and then told me I was out of luck. The guy I was working with said maybe someone else could help, walked to the back, and 10 minutes later, walked past me out the door to leave. I asked someone else for help and all they offered was a phone number to call. I sat there and googled the actual manual for the device they sold me and figured out more myself. It's enough to make me want to cancel my Uverse and Internet Air and my 9 lines of cellular service. After being a customer for almost 20 years, it's kinda disappointing to be treated like crap.

Went to get help with a phone service issue but couldn't because a employee named Mellissa said I…read moreneeded an appointment to be helped. There was no else in the store but me and another employee. I said she could help anyone who did come in but she refused. Talk about a total lack of customer service skills.

Updating my review, ask for Sean to help you as he will help you with any issues. It's A LOT…read moreeasier to resolve your issues in the store rather than online. Great service and next to Dunkin Donuts, Jets Pizza, Panda Express, Jimmy Johns and Wayback Burgers gif you are hungry.

I went in to talk about upgrading my phone because I was having issues with it. When I walked into…read morethe store they are very unprofessional a young kid came over to help me, I picked out my phone he told me what it would cost and so forth, when I chose what color phone I wanted he said they didn't have and suggested I go to Best Buy. I went back a few days later because the price I was told wasn't true and when. I went back they were rude and didn't want to help. All they wanted was me to leave and go back to their phones

waited 40 minutes still didn't get help and there were only 2 people in the store shopping me and…read moreone other person

Crooks. Added a monthly protection plan without consent after we recently upgraded a phone here…read more Took over an hour call to correct. Don't trust them.