Customer Service: Andrea was wonderful. She was knowledgeable and answered/addressed all my…read morequestions and concerns. She articulated the benefits of different plans and suggested options that matched my requests. Environment: very clean, organized, friendly. Greeted upon entry. Parking: free parking lot with plenty of spaces. They do share with other surrounding stores, but I found a spot easily. Highly recommend this location. It's worth traveling outside of my neighborhood. Compared to my neighborhood and another Southside location, this one is the best!

ATT service is a major disappointment. The salesperson seemed helpful and caring while he was…read moretrying you get your money. However, as soon as the selling part was over, the service/help stopped. I wish I hadn't started with ATT. Don't make that mistake.

Sal helped my sister in law with her phone and was super helpful and kind…read more Time of arrival was 6:45 pm and we only waited 5 minutes. We got greeted which is a plus and the service was quick.

My phone said it was " upgrade ready " the girl looked confused she said that I needed to pay…read moreatleast 12 payments in order to switch my phone her name was jalenys I don't remember how to spell her name but she needs better training I asked her how come it says it's upgrade ready and your saying it's not . She completely ignored my question . I went to another T-Mobile and they said ofc they could do the upgrade so she clearly didn't know what she was talking about unprofessional . She needs training .

Positive word of mouth from friends and family lead me to Chinatown Mobile to fix my cracked phone…read morescreen. I came in on a Saturday afternoon and had to drop it off and return since it was busy and took about 2 hours. The tech was the only one running the store and said that it would be faster on weekdays. Screen was fixed for $50, which is very competively priced. One thing to note that this is Chinatown, and there is no proper lines, so I would recommend walking up and getting acknowledged as next in line when you walk in. While I was waiting patiently for some ladies being assisted, several people came in, and basically cut in, which was annoying. Other than that, great job as phone looks and works like new again!

I read a lot of the reviews for various TMobile stores and they weren't good. I decided to try…read morethis location anyway since it was near my location. Upon entering a friendly guy, Ismael, greeted me and partner. I informed him of what service we currently have and what we wanted. He listened, offered suggestions, was knowledgeable of the policies, procedures. He's been a rep for 2 years and you would think he was doing it longer; great service, transaction. Due to his and his supervisor's partnership to ensure they gained my business, they now have 5 lines transferred from AT&T. Thanks guys!!

Love love love this location! Everyone is so friendly and really takes the time out to work with…read moreyou and answer your questions. Jorge Campos, was a great help. He went above and beyond helping me with my new iPhone and a new plan. It is bilingual there. They speak English, Polish, and Spanish which is great. All staff was courteous and there's someone to always greet you at the door.

We came here on a Saturday morning. It was busy. They had to put our name on the waiting list. It…read morewasn't a long wait before someone helped my dad out with his new phone. It didn't take too long for the staff to help my dad transfer all the data from the old phone to the latest phone. The staff there were friendly and nice. I would go back again if I have trouble with phone.

Not helpful customer service, incompetence and lying agent regarding promotions and charges.read more

Functional affordable dive. Now that my almighty service provider is shady and greedy, I will…read morecheck here first for fixins and whatever accessories - S&H is ridiculous these days. Impressive Lady Cashier installed $8 glass screen protector on phone upon purchased. Took out phone from case, thoroughly cleaned it and put the case back. SUPER convenient. A better installer than I!

AVOID THIS PLACE! Very poor customer service and dishonest business practices…read more My friends and I got a family plan here a couple of years ago when we first moved to Chicago. At the time the carrier had a promotion that we could get $70 each cash back after signing up for the plan. When we waited for a couple of months and didn't see any cash back we went back there to inquire. They told us to leave our invoice there and come back later for the credit to be processed. When we went back unfortunately this place was closed for the day. Therefore we went back another day but they just downright denied having anything to do with us. When I tried to explain the situation (I talk a little bit fast) this middle aged guy there just MOCKED me, and blabbered gibberish in a overly dramatic faux-female high pitched voice instead of helping. How can you work in the service industry and be so downright RUDE?? I later called the store multiple times asking to speak to the manager so I could file a complaint against this guy, but of course they never cared. From that point on I only go to actual branches of the carrier instead of a middleman like this. While they are also difficult to deal with, at least those people are "legit" and are slightly nicer. I wish more people could be warned about this place, but sadly I feel like most of their customers are very Chinese and thus probably won't look at my review.

Carlos was very helpful and didn't charge me for the cleaning of my charging port for my phone…read more Would most definitely come again.

This place is a UPS drop off and pick up location. It's suppose to open at 10. It is now over an…read morehour since they were suppose to open and I'm still out here waiting for them because they have my package. How hard is it to open your business at the time that you claim you open