Worst place ever!!!! I called to check why they cancel my order The young lady said they cancel my…read moreorder because they don't do pickups. They are not corporate. They don't belong to ATT THEY ARE INDEPENDENT STORE so ask to speak with the manager she said he was in lunch don't know what time he would be back so I ask for her name she said she can't give her name because off store policy and hung up worst employee working there it's not only me read all the reviews they have this problem for years and nothing get solved WORST STORE EVER AND WITH THEIR EMPLOYEES!!!!

Terrible! They told me they would pay off my phones from T-mobile but when it didn't reflect on my…read moreaccount, I called corporate and they said they had nothing on record. That this was something that a lot of service providers were doing to get people to switch. Now I've lost out on close to $1,000. Son unos estafadores. No los recomiendo!

Go there! Walk into their store! You'll see immediately that they are knowledgeable, treat you…read morewith respect and are honest. I randomly, literally, just spotted them after leaving Apple's Genius Bar on my way home. I was mentally preparing to buy a new computer. Thinking I needed to find an extra thousand dollars. I walked in, was greeted by Will. I asked if he could just give me a second look and he rushed into action. My computer now WORKS. I told him, this was Tuesday, October 28th, he made my day do a complete 180. I don't fault the people at Apple. BUT Apple sells a lot of stuff. A lot of needless stuff. These guys FIX your computer problems. There's nothing more! He solved my thousand dollar problem! And I didn't have to start all over. No lost data. No buying a new computer. No wasted time! Stop in. He's genuine and we need that in this world. Chris J Chicago

Took my phone to get fixed, cracked glass. Within an hour it was fixed. And the value was amazing!…read moreI got quoted double in other locations but they seem very honest here. I've sent quite a few people already and they also say they have had great experiences. I highly recommend them and they are honest.

10/10 recommend fixed my phone under a hour and got my screen fixed with a screen protector an a…read morenew case for less then $100 and good customer service

My sister's work phone was cracked. She needed it fixed urgently before she left on her flight. And…read morehe has such a good reputation, that I drove all the way from the southside of Chicago just to see him. He did an amazing job, and he did it very quickly. He was very considerate and polite. He also put on a new protective screen protector for her phone. I'll be going back to fix my mom's phone too.

I read a lot of the reviews for various TMobile stores and they weren't good. I decided to try…read morethis location anyway since it was near my location. Upon entering a friendly guy, Ismael, greeted me and partner. I informed him of what service we currently have and what we wanted. He listened, offered suggestions, was knowledgeable of the policies, procedures. He's been a rep for 2 years and you would think he was doing it longer; great service, transaction. Due to his and his supervisor's partnership to ensure they gained my business, they now have 5 lines transferred from AT&T. Thanks guys!!

Love love love this location! Everyone is so friendly and really takes the time out to work with…read moreyou and answer your questions. Jorge Campos, was a great help. He went above and beyond helping me with my new iPhone and a new plan. It is bilingual there. They speak English, Polish, and Spanish which is great. All staff was courteous and there's someone to always greet you at the door.

I will say this.. this is a little store that helps with the phone service and sells some…read moreelectronics as well. It's a really small store, but the best thing is that they can repair phones and 3-4 times cheaper the apple stores can. I've taken my phone there twice and they've been excellent! If anyone has problems with their phones and is on a budget, come here!!

Great and fast work! I've gone to many other places and was never happy with the results. I…read morereplaced my broken screen and the quality of their work and product is way superior than any other place. The technician was friendly and had my phone ready within 30 mins. Great place, you wont be disappointed!

These guys are freaking amazing I called so many places around my location for someone to fix my…read moreiPhone 11 it was completely shattered front screen and the back cameras as well. I was hesitant on buying a new phone due to money issues at the moment. But these guys fixed my phone like new at a great price I'm stuck in shock tbh, I highly recommend this place !

They did an excellent job quickly repairing my screen that I wasn't able to connect ... and didn't…read morecharge anything .... The place was so clean and the moment I walked in he was very friendly ! Already told my friend who needs her laptop repaired ! And on a side note I went earlier to iBrokeuFix repair shop on the south loop and there was 5 people waiting in line... the shop was small and crowded and dirty with boxes on the floor and he was not fixing on the spot but only assessing and adding a bill for what it would be, each was over 200 ... left immediately and found this place on Yelp.... Ahhh great way to start the New Year!!

Such a nightmare of an experience - avoid at all costs. My review will probably get buried under…read moretheir fake positive ones, but this place is such a scam. Went in with a broken screen on an iPhone 15 pro. This place advertised $200 to fix it - nice! Found out when I got there, that meant "aftermarket screen" not a genuine apple one (those are $450, way higher than going to the apple store for $330). But okay, he flashed me his and said it was an aftermarket one that worked, so I went with that. When I picked it up, it looked... ok? But their credit card reader was "broken" so they required that I pay via zelle, cashapp or apple cash - convenient payment options so that you can't call your credit card company to reverse transactions for their crappy products and services. Less than 48 hours later, the screen was coming off the phone and light was leaking out the top and sides, it was heating up a lot and after comparison with my partner's iPhone, I noticed it was much dimmer and more green/blue than the real apple screen. I went in today to get a refund, literally less than 2 days after getting it "fixed." The guy there agreed that it was not working and that the screen was coming off, but said they'd thrown away my old screen (so that I couldn't switch it out on the spot, convenient) and without taking the (broken, crappy) screen off my phone, they couldn't even give me a PARTIAL refund. Needless to say, I didn't want to walk out of the shop with a screenless phone and a partial refund. They also offered to put a genuine apple screen on if I paid another $250 on top of the $210 I'd already paid and waited a few days for them to order it (MIND YOU - THE APPLE STORE DOES THIS SAME DAY FIX FOR $330). Also wasn't particularly keen on having them do any other work on it, given the shoddy prior work. Pleaded with him for a bit but no luck. But hey, the guy there agreed if I brought back the screen after getting it fixed at the actual apple store, he'd give me a partial refund. He also assured me that apple would give me the (broken, crappy) screen after they put a real one on it. Okay - off to the apple store. But lo! It turns out when you bring apple a phone with a (broken, crappy) aftermarket screen, in order to fix it they require the (broken, crappy) aftermarket screen to be thrown away! No luck getting it back for my partial refund. Almost like the guy knew that was the case when he sent me away... So $330 at Apple plus this scammy place's $210 later I fixed a slightly cracked screen. TL;DR don't go here, they will scam you with their crappy products and no credit card option. No evidence but wouldn't at all be surprised if the positive reviews are fake - obviously not a 4.9 experience.