when I walked in I was asked if I could use some help. they said they would send someone over to…read moreme. after over 20 minutes I just left because nobody came to answer my questions about which computer would best fit my needs.

Seemed pretty quiet the day I visited. I haven't been in store in a while and there's considerably…read moreless traffic and product s on the shelf. So I wasn't surprised when they did not have the PS5 game I was seeking. In their defense, I was told it was a new release and sold out everywhere. The store employee that eventually assisted me was very helpful & informative.

Had great customer interaction with DeAva. She greeted with a smile, courtesy and prompt service…read more Matthew was very understanding of my situation and helped the process of my visit go very smoothly. It was a pleasure to meet these two yesterday!

Pretty pitiful, I want to order the new Oura ring 5 online,…read morebut I thought I would go to a store and look at the display first. One to reconfirm my ring size is the same as Oura ring 4 and to see if I want rose gold or regular gold. I walk into the store and am greeted. I ask the employee where I can find the Oura ring display and he vaguely points to a corner of the store. I go that direction thinking as long as he sends me to the general direction of where the rings are, then I can manage to find it myself. The rings were not in that direction, so I spent the next 6-8 minutes looking for the rings. I could not find them and it took another 5 minutes until I was able to find another employee. Turns out they don't have the displays out, but I can go to the checkout to find the sizing kits. The lady at the checkout wasn't so helpful either, I was looking for a sizing kit to purchase so I can wear for 24 hours. But she just kept telling me to tell her the ring size I need and she will bring it out to me to purchase. Only problem is, oura ring number 5 is on preorder right now. So she probably can't go and grab it for me. I just said thank you and walked out. Overall my experience was remarkably unhelpful. I'll try another location and hope for a better experience.

I stopped in to check out an open box item. The people in the mobile department were incredibly…read morehelpful, and we're able answer all my questions. I was excited to see that the open box items were on even further sale after the regular items went in sale for Black Friday. Definitely a good purchase.

If I could give 0 stars I would. I purchased a HP OmniBook X Flip on 7/31/26 and it stopped working…read moreon 9/14/26. I purchased Geek Squad protection and contacted them regarding the issue. They tried troubleshooting the issue to no avail. They made me a physical appointment at this racist location. Arrived on 9/17/26 on time at 8:20 P M. and yet I had to wait 15 mins leaving 25 mins before the store closed. The racist Geek Squad guy never apologized. He never touched my computer to troubleshoot the issue. He told me they had to send my computer out which could take 3 weeks. I explained I was that I needed to work and how this was an inconvenience. I inquired about a loaner due to my inability to work. I also explained that over the phone I was informed coming in person would resolve the issue. He expressed no empathy. I showed him policy per Geek Squad protection regarding replacement and informed him that I contacted HP who indicated it was a hardware issue and had I bought it directly from them, they would have traded the computer for another one. This guy ignored me. Then I approached the attached store lead who was also racist and explained my issue. She brushed me off and said the store was closing. Shen then called the police on me and filed a trespassing citation. So here I am still out of $900 and unable to work due Best Buy selling me a defected computer and not wanting to take accountability. This is poor customer service and racism at its finest. I will never support this franchise EVER again and I advise other African Americans to never step foot at this location. I await a response from corporate.

I ordered a Blue Ray burner from Best Buy. The advertisement on the Best Buy website indicated the…read morebrand name was "Topteng" and the Blue Ray burner was capable of burning 4K resolution. I received the burner 4-days late. The tracking information stated it was packaged and shipped by a company called "Uni Uni" (not sure who that is). When the burner arrived, i opened the package and was unable to find any indication of the burner's 4K compatibility. Also, the Features section on the Best Buy website for this burner stated it was compatible with a variety of windows operating systems including Windows 11, but the User Manual does not indicate that feature. I returned the burner to the Best Buy store in Joliet. I explained my findings and suggested to the customer service girl that this was "deceptive advertisement". She said "they have no control over third party sellers". I guess a third party seller can lie about a product and Best Buy is okay with it???!!! So, buyer beware. Things are not as they seem when buying from the Best Buy website.

I needed a new cord for my Apple CarPlay. The store wasn't very busy. As soon as I walked in, a…read moreclerk asked if they could help me. I told her what I was looking for and she immediately had someone come to help me out. After choosing the cord, I wanted to look at Watch bands. Someone else came to help me. I didn't buy the watchband, but I did buy the very reasonable cord. Price was right! What impressed me the most, was how helpful everyone was to me. I have been in other stores that weren't busy, but mostly you're ignored. Kudos to the manager! You hired the best and trained them well!

Isaiah and Fabian were very helpful and friendly. Some items were out of stock, but other…read morerecommendations were made. Thank you!

Best Buy Geneva Il is a joke. I bought I TV from them in June and now the TV does not work. They…read morewill not return it. I have the box and the receipt. TV turned off about 2 months after I bought and now the will not exchange it for a new one. Because I didn't buy their extended warranty brand new TV should not break a month and a half 2 months after you buy it and then going through Samsung is the biggest joke ever. I will never shop at Best Buy again nor will I ever buy a Samsung product. Their customer service department hung up on me 4 times you can never physically speak to a manager and when you do go into the Geneva store to speak to the the manager go runs and hides in the back.

Got T-Mobile Fiber installed in my house about 4 weeks ago, but the job is not finished until they…read morebury the cable outside, too. They have lied to me twice so far regarding when the fiber cable would be buried. Not good to lie to a new customer, and even worse to lie twice!

Improve customer care and stop being condescending build trust with customer and stop focusing on…read moreupselling. I left feeling like John completely lied to me because I did not want to cancel my existing internet account to activate a new one. I have zero trust in this store.

Recently came here since I was in the Oswego area and I was trying to my yearly yard projects done…read morefor spring. Parking was easy and plentiful. Though I had a longer walk than usual since the outdoor section entrance was closed. I was able to casually find my items without any issues. Thankfully the Menards store layout was familiar to other locations I've been too. Great to go for the rebate specials. Solid reccomendation for all your home goods and various finds!

Friendly staff, great prices, and no self checkouts! Yea! Also rebate kick back saves us some $read more

I stopped in over the weekend for some small electronics parts and really enjoyed the big guy there…read morewho was so friendly and helpful - nice style of customer service.

This place seemed to be great after reading the reviews yet I doubt the reviews are real. I'm a…read morecollege student who came in looking to a simple issue addressed which was my battery. upon bringing in my MacBook they took it in and replaced the battery; yet when I got it back my mac was dented up. They then proceeded to replace it causing another storage issue. I then decided to take it to apple and they mentioned parts were missing from my Mac and were replaced with fake parts, keep in mind I bought my MacBook from apple themselves. be careful with these third party companies especially this place. Horrible experience.

My laptop wouldn't boot up. Experience fixed my hardware and software issue within a few days…read more They made my day.

I had an incredible experience with Leonardi Appliance. Karin was super helpful in providing…read moreoptions for the washer features I was looking at, weighing pros/cons, and helping me through the purchase process. She was kind, informative, and never made me feel pressured the way I have with other major appliance purchases at other stores. Delivery was quick, easy, and both technicians made the process simple and smooth. I'm already so happy with the purchase and will absolutely be back to purchase future appliances here.

The technician Dan was Awesome to say the least, so thorough and knowledgeable of course with 40+…read moreyears of experience and very polite and respectable too. Thanks Dan