It's easy to make an appointment online. Just make sure you are on time for your appointment. The…read moretech does try and help. Went in because password wasn't working and I needed a reset. Apple required them to make me wait a certain amount of time for security which was fine. But when asking backup questions about using an external hard drive for a Mac and a windows device was told I needed to get a large drive and then have something to keep the windows data and Mac data separate. Not true. They can both be stored on the same device without the added expense of adding anything. They do offer classes here to help you learn how to use your device. They are free. Staff is friendly. If you have a device and have someone with you that doesn't have an apple device, they will loan one to that person to use for the class.

Apple Store of Naperville is my usual go-to location for Apple needs. While I don't have any issues…read morewith theft thru mail... I prefer to pick up my items at the store directly. Due to being in Naperville, and the only one in the near vicinity... this location is always almost busy. Luckily, there are two parking garages within a two blocks of this store. Today, I decided to buy some AirPod Pros the day after the new iPhone 17 was released. That in inside was a very big mistake because there was a huge line for pick up orders. I arrived about an hour before the location opened. And there was a big line outside. The person at the door asked what we were looking for, and I told her that I was here to pick up an order. She pointed to the line and I was there waiting. The staff here was very good about making sure people were in the correct line. Every few minutes, someone would come out and ask each other to confirm they were here to pick up an item. Eventually...that question did become "anyone here for AirPods". I happily replied, with enthusiasm "Yes!!!". And we were pushed inside the store. Once we got inside..we had another mini line. However, luckily, they changed their mind and someone scanned my QR code and I got my item only a few minutes later. Overall, while this location is always busy... it is also always clean and I do feel safe. Sometimes, we have armed guards nearby too. I wish there was an Apple Store more west (aka: closer to my house), but until then...I will continue to visit this location.

Bad experience All day just passed for nothing…read more Nothing was solved Really upset Verizon you should better give service to your customers at least solve all issues They gave me the box he said I can return back if I don't like it Now I want to give him back and disconnect wifi Here is issue they don't want take it Crazy

I would like to express my deep gratitude, first of all, to Manager Matt and assistant Alex for…read moretheir excellent work, provision of services and patience. My family and I switched from At&T to Verizon, which we were very pleased with, they helped us with all the details and responsive service took about 4 hours. We were delighted. THANK YOU VERY MUCH AND ASK FOR YOUR PLEASANT CONFERENCES. It was a pleasure doing business with you, thank you for the wonderful experience. We are glad that we are now part of Verizon. Best regards, Abbasova Leyla

Great guy. He was honest about one device that he said couldn't be fixed and wouldn't be worth…read morethe repair cost. The one we really wanted fixed he took care of. Fast and very fair price. Will definetly come back and would recommend.

My niece's battery on her iPhone 12 mini (yes this is an obscure model at best) needed to be…read morereplaced. She ordered it on Amazon, I mean how hard can it be?! lol - you need a special tool. A couple of days ago I decided to find a place that would fix it - totally forgot. I was meeting a friend at Chinese Kitchen (which is just above Dr Gadget and DELICIOUS btw). Lo and behold I drive up and see a sign "we fix cellphones." I thought "no way!" I strolled on in. Chris had a smile on his face and said "Hello how can I help you?" I told him the situation. He let me know he was about to close up, but he knew the phone model really well. He thought he could fix it in a half an hour. I gave him my number and told him I was having dinner at Chinese Kitchen. I kept looking at my phone so I wouldn't miss his call. A half hour went by - nothing. Then I look up and there he is standing at the counter. "Sorry, but I tried calling and your phone went to vm." WOW - really?! Instead of just leaving because he couldn't get in touch with me- he came up to let me know it was done. WOW! I don't mean to make such a big deal about that, but it seems in this day and age most people aren't willing to go above and beyond. Well, Chris did! Awesome customer service and very knowledgeable. I plan on bringing my Apple Watch to get my battery replaced as soon as I get back out that way.

I go in to upgrade my phone. The one guy looks at me like I'm speaking Latin, does absolutely…read morenothing but waits for a different employee to help. The other employee just twirled his fingers and said "just do it through the app". Can I also get a job there doing nothing?

Horrible customer service when my phone broke and needed to order a new one. Employee had no clue…read moreand tried (and failed) 5 times to set me up with the new phone. I was there for 1.5 hours. Ultimately, they didnt setup my data access so I then had to deal with "customer service" through the app to get this reestablished.

Extremely clean and spacious layout, very social distancing friendly. Convenient parking. Raul went…read moreout of his way to transfer data to our new phone. He also explained all of the differences, etc. Highly recommended! TIP: They take appointments, but walks-in can disrupt the schedule. Might be worthwhile to show up a little early to your appointment.

This is by far the most helpful store. Lee helped me with my phone and walked me through the entire…read moreset up. He was extremely helpful and friendly. This Verizon is the place to go! Thank you :)

I have tried to get an appointment with the Apple Store in Orland park for over 2 hrs…read more I use a walker so I can't stand for very long. Therefore, I wanted an appointment to check out the Mac neo before I buy it. I don't know what to do at this point.

Mike and his team did a phenomenal job! From the moment I walked into the store they made me feel…read morewelcome and relevant.

No help at the stores. The stores won't help you after you buy the phone. I needed help with my…read morephone settings.

had an amazing experience at the Verizon on South 59th Road in Naperville. The customer service was…read more10/10, especially thanks to Julio, who speaks both perfect English and Spanish. After struggling all day and over 10 phone calls to resolve an early upgrade issue, Julio patiently walked us through everything. He checked the system thoroughly, explained all the promotions clearly, and tried multiple solutions--even checking nearby warehouses--to get a phone immediately due to a work emergency. While the physical phone wasn't available, he resolved everything efficiently through the system, ensuring we left with clarity and confidence. Julio's approach was professional, helpful, and genuine--focused on what truly benefits the customer, not just making a sale. We highly recommend this Verizon to anyone in the Aurora area or Naperville who needs help with Verizon issues. Especially if Spanish is your first language, Julio will assist you with care and make sure your problems are resolved. Exceptional service that exceeded our expectations!

I had one of the worst customer service experiences at this Verizon store today. This isn't the…read morefirst time, either. Months ago, a representative here added unauthorized add-ons to my account that I never approved. I chalked it up to a one-time issue, but today confirmed that poor service is the norm at this location. I walked in, and the person who checked me in told me it would be at least a 15-minute wait. No big deal--I said I would quickly run across the street and be right back. But instead of accommodating this reasonable request, the employee rudely insisted on removing me from the queue, saying I needed to be in the store when my name was called. His snarky attitude was completely unprofessional and dismissive, like he couldn't care less about my business. Guess what? He got his wish because I walked out and went to another store where they actually value their customers. The complete disregard for my time and the rude behavior of the staff at this location is unacceptable. Verizon, get your act together at this store, because you're losing customers left and right. Absolutely terrible service--take your business elsewhere!

Guy who works there is named Francisco. He's very knowledgeable and will research if he's…read moreunfamiliar with something. He's nice and will explains things to you in a way you'll understand. He also texts and replies back in a reasonable time frame. Will see again for future tech issues.

From the owner: Broken iPhone, Samsung Galaxy, LG or HTC screen? Tablet not…read moreworking or broken LCD? Does your Laptop, Desktop PC, Notebook, iMac or MacBook need repairing, upgrading, installing ... or just a good tune-up ? How about your TV? Working OK? Just call us!... On / Off ... is here to help you ! We FIX IT for YOU !