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    Apple Store - Main Place

    2.8 (305 reviews)
    Open 10:00 am - 8:00 pm
    Updated 1 month ago

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    iPhone 15 destroyed after Apple was supposed to fix it and barely put it back on.

    I dropped my iPhone 15 off to get the back replaced because it was shattered. After 3 hours of waiting for it to supposedly be fixed, I go to pick it up. They tell me that they could not fix it because they noticed "water damage" and proceeded to put the now almost completely destroyed back on to it and handed it back saying to get a new phone. My phone is now returned in practically unusable shape and much worse than what I turned it in as. They completely obliterated my phone and said too bad. I should've just kept my phone the way it was and now I am completely lost on what to do next.

    Elizabeth R.

    So. I have no words. The people that work here treated me with such kindness and were so incredibly helpful! Stephanie and Janice! They're amazing. Every staff member was so nice and cool. This guy that worked their commented on the wallpaper on my iPad! So sweet. Just a cozy environment. With friendly homies. Total Trader Joe's vibes (this is the Ultimate compliment by the way). Cheers guys! Thanks again for your hell yesterday!!!

    Apple store naperville
    Iliya P.

    I love Apple as much as the net guy. But the concept for their stores is a nightmare. Every time I come here on the weekends or evenings, it's absolute chaos. It really feels like a big mess and no one knows what's going on. A few people greet you and then ask you to have a seat somewhere and then the waiting game begins. Expect to wait for a long time. At least you can check out the products on the tables. I also came here for the genius bar to get my battery replaced on my iPhone. The first time I came here they told me I was not eligible. But I come in a few months later and the do it with no question. I'm glad they did but kind of wished they did it the first time. If apples stores were designed like their products, I wouldn't be complaining. But there is a huge disconnect between the two.

    AFTER MY FIFTH TRIP AND 30 PAGES OF CASE NOTES FROM APPLE- the manager told me "I'm done with YOU." And he walked away.

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    4 months ago

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    8 months ago

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    7 months ago

    Purchased a new laptop for our granddaughter and traded her old one in. The staff was very helpful and quite pleasant. Thank you

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    4 years ago

    I needed help with mature iPad and the associates were very professional and non judgemental. Very rewarding experience

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    3 years ago

    This place is horrible!!! A lot of them are just standing and walking around doing nothing. Wasted 30 minutes of my time there for nothing.!

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    9 years ago

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    Page 1 of 8

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    Review Highlights - Apple Store - Main Place

    Staff were super helpful, but you do have to get someone's attention bc the store is packed.

    Mentioned in 6 reviews

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    Nerd Rangers - Customer had their LaCie external hard drive literally go up in smoke. Thankfully, we were able to perform a 100% recovery!

    Nerd Rangers

    (24 reviews)

    Unfortunately, someone took it upon themselves to improperly disconnect my external drive over the…read moreholidays. This ended up resulting in my hard drive no longer working. I truly feared all of my files were gone forever. Wedding pictures, baby photos, and vacations we'd taken over the years. Plus all my music and video files. Adam and the Nerd Rangers saved almost everything for me on a 5TB drive. Their pricing is incredibly reasonable. I'd called a couple services that would have needed me to mail off the drive and they quoted me much higher rates as their minimums. I'm so glad I found Nerd Rangers. They're local and kept me updated every step of the way. I can't recommend them enough. Thanks again guys!

    I was unsuccessful with a previous computer store, located on Ogden ave, figuring out the reason my…read morehigh end gaming PC would crash while running games. They ran their tests, charged me a fee and could not replicate the failure. Once I got the computer home, it crashed once the game was being played and they said they did everything they could and I was out of luck. I decided months later to see Adam at nerd rangers. He was very thorough in gaining background on the issue. He asked me whether the other repair shop tried to run the actual game? I was not sure so he went ahead and loaded Fortnite and said he would do his best to replicate the issue. Later that day he reached out to let me know that he believes he found the reason the game crashed (as it did for him) and he felt confident that he fixed the issue. When I went to pick up the computer he reassured me that if for some reason the fix didn't work he would continue to work with me to identify the problem. Happy to report that I've run multiple games with zero crashes and everything is running fine. The level of service, detailed questions and customer care was excellent. Thanks Adam!

    Apple Store - Main Place - computers - Updated May 2026

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