Gave my husband back his bike after winter storage with a dead battery with only a "can't help you" and closed the door in his face as I watched. Auto shop next door helped him, but this place offered ZERO help or customer service. The worst. read more

Made my first ever purchase of a new Honda crf250l and was very happy with the service this place provides. This place gives the best vibes and customer service even during this pandemic we have going on. Zach & Emily. helped me and my brother get the accessories We needed without touching anything and they took great precautions to avoid contact. I will definitely be doing business here again! Five star! read more

Fox Valley Cycles - Motorcycle Dealers Near Me - Aurora, Illinois

Went to FVC to get my first helmet and gloves, I wasn't sure what exactly I was looking for, the staff was super friendly and knowledgeable they helped me find the perfect starter helmet for me. (Never felt pressured they let me try on every helmet in the store lol)The place has a small business vibe and a family atmosphere, I'll deff be coming back. read more

Fox Valley Cycles - Motorcycle Dealers Near Me - Aurora, Illinois

Needed a new set of skins put on my Suzuki Bandit 600s. They were able to accommodate me quickly and their service was great. I knew my rear break pads were bad and they mentioned them without pushing for extra work. Prices were good and service and staff was excellent. read more

Had my Goldwing in for speedometer stopping this year. Was in there last year brought up the repair was told if we can't make it do it then we can't fix it and it's under warranty. It's all over the Honda forums the speed sensor gets internment. So rode a year with speedo going out no cruise control no turn signal cancel. Repair manuel I own troubleshooting procedures. 1 is there 12 volt? 2 is there ground? 3 is there a pulse from it ? 4 Replace with known good one. Had it a month I was nice I understand used to run a repair business. For 21 years. Then I was asked to bring it back in the winter.The Honda tech. Is not sure what's wrong either. Ok I go pick it up 3 weeks later. I asked did you put a speed sensor in? No that's not where the problem is. Ahh I see. Get it home order the speed sensor put it in it was like magic it works.Wow! Now l can't get my money from Honda because they do not pay personal people for parts under warranty. Even though the tech at Fox Valley can't read the repair manuel or the tech at Honda. So that was not my only bad experience there but I kept going back. Never again I will drive 50 miles either way to avoid having my chain yanked and lied too. Can't give negative stars or I would. PS that was the second bike I bought there. My bad WP read more

A Local, Family Owned, Cycle Shop with a great Service Center This place was terrific. Out off the beaten path in Aurora but worth the trip especially if you need to have your Bike serviced. I brought in my Honda VTX1800S in to have a proplem diagnosed, they found it right away and had my motorcycle ready before I was even ready to pick it up. Great experience and Jim in the service center was great! read more

The salesman (Chuck) was really nice. Showed me several motorcycles with no pressure. Even though they could 't take my trade in i will definitely go back for gear sometime. Kudos for good customer service. read more

The owner was a flat out jerk. I called for service and told him what was wrong. He said they would charge $130, in addition to any work done, for a diagnostic, even though I told him what was needed. Clearly the owner doesn't need new business and thinks unfair charging of new clients is a good business practice. The Doctor took his business elsewhere. read more

I'm interested in getting a bike and went in yesterday to look over a few models. Chuck was great, giving me some info on MSF courses and allowing me to sit on a few bikes to get a feel for what I would potentially like. Great store! read more

WRECKED MY BIKE!!!!!!!!!!!! Special Thank you to JIM the owner of FOX VALLEY CYCLES for dumping my motorcycle while "test" riding it after a routine tire change. My bike currently has $3,500 worth of aesthetic damage not to mention whatever damage is found mechanically. Not one apology from this "awesome" owner and even had the audacity to refuse compensation for the $150 bill for the tire change. read more

Overall the staff was nice. I had a carb float leaking in my Honda Foreman that I plow with. I brought it in to service that and change the front and rear differential fluid. They got the job done and my ATV was ready for pickup in 2 days. There wasn't much for them to do at the time I'm assuming because the mechanics were sitting around talking about cars on the computers. After I picked the Atv up I brought it home and spent a little bit hooking the winch and the plow system back up etc. Several days later I look underneath my ATV and notice a puddle of fluid under the front end so I spend more time one night to unhook the plow and winch, remove the front brush guard so I can see what's going on with it. I take a wrench loosen and then re tighten the front differential drain plug. On the front skid plate that's welded to the frame I noticed a puddle fluid I'm assuming from the work they did to the front differential. A simple garden hose or some type of rinse would have been nice so I didn't have to spend $600 on work just to spend a few hours to clean up the mess that was made from the fluid changing. Now my garage floor has a fluid stain that won't come up and I spent hours of own time to do something that would have taken them 3 minutes while they had the area open read more

Fox Valley Cycles - What was left on the skid plate after it dropped on my floor for several days. Laziness on their part. - Motorcycle Dealers Near Me - Aurora, Illinois

I would recommend this place to anybody. I bought my new 2018 honda groom from them. I dealt with Chris and she was the best I would definitely refer friends and Family to this place and I will be buying from there again. Thanks Chris read more

Jim, the owner is very rude and refused to look at my bike. He made up excuses and admitted his lack of knowledge and ability to perform service on a Honda motorcycle. I was stranded one block from this facility and I was refused ANY help. I would not recommend. Sorry Chris T you are wrong. The bike was one block away on a side walk. Jim outright refused to take the few minutes to look at the bike. When I offered to push the bike to the Fox Valley parking lot, he refused to look at it even then! Jim offered absolutely no help whatsoever to help a stranded Honda motorist. It defies logic you are still in business. I contacted a competitor and the bike was picked up within 30min and the bike is back running one day later. Fox Valley lost a job and hopefully more to follow due to very poor customer service. My next step is a letter to Honda Corporate. Jim gives Honda a bad name. read more

I went in yesterday to purchase a metropolitan Honda scooter and Gene was assisting me. From the beginning he was extremely rude and irritable. I'm unsure if something happened prior to my arrival but regardless that's not how a customer should be treated. I had my mind set on walking out with the scooter but I changed my mind because of the horrible customer service. When I apologized for changing my mind, Gene ripped up the paperwork in my face and didn't reply. I have purchased the scooter elsewhere. read more

Great palce, bought a bike here but they don't have to many options for dirt riding gear or sport ATVs. But aside from that its still a great place and i would recommend it. read more

Upon purchasing my (now wifes) ACE 750 used on Craigslist all prior receipts show the bike had orig come from Fox Valley Honda, as well as where the prev owner took the bike for all servicing. That bike is a work horse and is probably the most reliable machine I have ever owned in my life. So when my Sabre 1100 started hesitating I took it here for a carb cleaning. The manager, Jim, was polite, knowledgeable, and straight forward. I thought I needed a carb cleaning, they offered to adjust/blow out my A/F screw first in order to try and save me a few hundred bucks. It did not correct the problem but I appreciate that they made an attempt to save me some money. The bike now runs more smoothly then when I purchased it 2 years ago. Would definitely recommend. Will return when necessary. Their selection of bikes is large, especially for how small the building looks from the outside. They have a good selection of helmets/gear, as well as new & used bikes. read more

Cool place. The guys were very helpful and knowledgeable to gear and bikes that came equipped with some fun stories. Can't wait till my boots and fog visor come in. read more

Fox Valley Cycles is a family-owned business with the kind of atmosphere that makes customers want to stop by and visit, again and again. To realize what FVC has going for it, one need only visit some of the other cycle dealers in Chicagoland. Some are simply "warmer" than others. Fox Valley Cycles in Aurora is one of those places. read more

Recently purchased a CB500F . The entire staff was super friendly and knowledgeable. They really went out of their way to get me on the right bike after I changed my mind a couple of times . Great selection of gear and accessories for the ride and the dirt . read more

These guys and gals are great. Everyone is always super-friendly and willing to help. Their prices are very competitive with what you'll find online and you're also supporting a local business. read more

Recently purchased a 2016 CBR 300r from here! Gene was very informative and knowledgeable! I love that it's a family owned business! I'll be a return customer for sure! read more

Fox Valley Cycles - Honda CBR 300 R - Motorcycle Dealers Near Me - Aurora, Illinois

Excellent Excellent Excellent!!! I almost never write a review, however, Fox Valley Cycles deserves this review and more... I get rather wordy when I write, so Please at least read the last part of this review that tells all... I went in with my 10 year-old daughter to buy a part for my Yamaha ATV last week as they stock oem Yamaha parts too, and my daughter fell in love with a 2017 Honda CRF2017F Off-Road Motorcycle that was on Fox Valley Cycle's showroom floor. After I purchased my part from the extremely helpful and friendly parts counter staff, I asked an employee if my daughter could sit on the CRF110 which was a nice bike, and then she sat on the CRF125F small-wheel edition right next to the 110, and she knew immediately the CRF125 was the bike for her as she's sat on many other bikes of different makes/models/colors at other dealerships, thus, progressively liking each bike she's sat on in the past year, so now I knew it was time to aggressively move forward and buy my daughter an off-road motorcycle so she can ride next to me instead of behind me riding double on my ATV. So we left FVC to run the whole idea by mom. Mom thought I should give the dealership where I bought my ATV a chance to quote me a price if they carry the same bike, and they did, and the price was very right. They also said they had the CRF125F in-stock. (They Lied, please read on) So I rented a uHaul, pulled my daughter out of school early today so she could be a part of the whole transaction, and paid $10 for a Cashier's Check at my bank made out to dealership X; I'm not going to be too hard on dealership X by giving their name, although I should! Understand I was being told, "Yes, the CRF125F is all ready for you to pick up", on each consecutive contact during the past week by dealership X. So when I told same person at dealership X I was on my way today, they told me they "Accidentally sold it, but we can get another one soon." Without saying how, I found out they didn't have the CRF125F yesterday, the day before, or the day before that!!! After all the prep I did to go to the dealership in Elgin which is over an hour away, I was livid when they said they "Accidentally" sold it! Again, I found out they never even had one this week through a source... I then gave Fox Valley Cycles a call to see if they could price match my quote from where I bought my ATV. SO THIS IS WHY I'M WRITING THIS REVIEW: Over the phone they price matched, and even said in the afternoon when I called they could even have it ready today if I really needed it today, as it still needed to be prepped even though it was in their showroom. That act brightened my day, and more importantly brightened my daughter's day. Just imagine a 10 year-old who with utter enthusiasm and infinite anticipation thinks he or she is about to get a brand new 2017 motorcycle, only to be told, "Sorry darling, they sold your motorcycle, we cannot get it today... :( So we drove to Fox Valley Cycles which is much closer anyway to us than Elgin, and while waiting for the motorcycle to finish being prepped, FVC employees helped fit my daughter with safety gear with great enthusiasm and friendliness... and they are ALWAYS friendly whenever I've gone to just buy parts... I am being very honest with this, and I've never done this before: I knew the price match may have been slightly difficult for FVC to absorb, and getting the bike prepped at the last minute made FVC go way out of their way, so I insisted and gave them more money than the price match, because I have never been treated so well with any vehicle purchase ever! ONE MORE REASON I'M WRITING THIS REVIEW: The motorcycle had a very small minor issue that I didn't notice when the engine was started at the dealership, and could have only been noticed after it was ridden a while. So at 6:45pm right before they closed, I asked if I could speak with the Service Department for a tip how to correct the minor issue... Well it needed a special tool, so: THEY CAME TO MY HOME, PICKED UP THE MOTORCYCLE, FIXED IT, CALLED ME TO SEE IF I WOULD STILL BE AWAKE AT 9:30PM SO THEY COULD BRING IT BACK THE SAME NIGHT!!!!! WOW!!!! read more

Bought my first motorcycle at Fox Valley Honda. I have had it serviced and have purchased parts at this shop and they are alway helpful. The service work is always done quickly and with quality. read more

I tried to have a bike dropped off for service, and Keith in service was rude. He interrupted me and talked over me during my call. He said he needed to know in great detail about the bike, details I didn't have. Maybe he needed all the data just to look at the bike and maybe he didn't but he definitely didn't need to be disrespectful. read more

Best experience ever! Kenny was professional, patient and awesome. From beginning to end - my brother in-law said they were the BEST and they are. If your looking for honest, quality and affordable service or purchase this is the place for you. read more

Outstanding family owned dealership! Great Sales, Parts and Service departments that treat you like family. We've purchased a few bikes from them over the years, dating back to the 60's, and every purchase was a pleasure. Between myself and my both my brothers, we've had ten motorcycles that we've purchased from Fox Valley Cycles. Kenny was my salesman on my last bike purchase, May 2014. What a great guy, very knowledgable and down earth. I recommend Fox Valley Cycles to anyone looking for a motorcycle and a great experience. Thanks Fox Valley Cycles read more

Fox Valley Cycles is one of the best shops around. One of the only places my dad and I buy motocross stuff from. If they do not have a product in stock they can order it, and usually arrives within 24-48 hours. Everyone there is extremely friendly and knows you by name. Sales, parts, & service are all excellent there. Any questions you may have they can answer with confidence. Everyone there is extremely knowledgeable with what they do. Overall, great shop and would highly recommend to anyone! read more