The store always good service and good people. if a mistake is made it's fixed quick.read more

DO NOT WASTE YOUR TIME AND PUT YOUR SAFETY AT RISK AT THIS STORE. I visited O'Reilly's in Sycamore…read more(1621 DeKalb Ave.) two days ago (7/6/21) to have my car battery replaced. I called ahead of time to provide them with my vehicle information and ask if this was a service they provided, and was assured that it could be taken care of. I was told to head over right away. The individual who assisted us clearly lacked the appropriate training to perform the service that was promised and paid for. While trying to remove my old battery, he was unable to remove the bolts securing it in place and had to ask my partner, who has no automotive training, to help him. He then he dropped an essential component of the battery terminal into the hood of the car. After attempting to remove it with a stick from a nearby tree, he went inside the store to retrieve another terminal. After installing it, he stated that the terminal was different than what was really needed for the car but "should be ok". When I asked if it was safe to use this alternative piece, he replied with "Well I don't think it's dangerous". When trying to secure the new terminal, he AGAIN dropped the bolt into the hood of the car. I was asked to pay for a NEW package of bolts to replace what he had dropped. After paying for the bolts, the employee asked my partner to secure it. After the battery was installed, it became apparent that the metal structures that held the original battery in place would not fit over the new battery. I was told that there was "nothing he could do" and again that "it should be fine". The employee then stated that "the store was closing so he couldn't help put the car back together" and he walked back into the store. I had been there for hours at that point, and I stood in the O'Reilly parking lot for an extra 30 minutes trying to secure the rest of the plastic pieces that covered the hardware in the hood. Throughout this process, the employee repeatedly stated how much he "hates cars" and asked that his boss not be informed about any element of the service. I called the store to speak to the manager, Brayden (he refused to give out his last name) today (7/8/21) about my concerns. I was even more appalled at his response than I was the original incident. After recounting the entirety of the story described above, Brayden told me he would "have a talk with the employee," and then tried to justify my experience there by saying "there is no one person who does battery changes, everyone just gets basic training" and "he cant be sure if what I'm saying is true". While I understand the desire to know all sides of a story, at the very least, store records could conclusively determine that I was asked to pay for additional bolts. This would be entirely unnecessary if what I told him was not true. I feel completely dismissed and I am unsure as to whether it is appropriate to leave the battery in its current state, entirely unsecured. Also- if there is no fault on O'Reilly's part- why refuse to provide your name? I was told by Brayden that I could direct my complaints to his boss, Ansar. I am hoping to get in contact soon but SINCERELY REGRET ever involving myself with this company.

customer service is phenomenal…read more this is my go-to for all of my car needs and accessories.

From the owner: Auto Parts Store belonging to the Auto Value and Bumper to Bumper group(AAPA) offering retail and…read morewholesale customer exceptional parts, service and prices in MI, IL, IN, OH and WI.

In April 2025 i had Greater illinois vehicle upfitters install a bed liner on my new f150. Upon…read moreinspection after the job was done i noticed overspray all over my hood, doors, and windows Obviously a very poor prep job. The owner has refused to pay to have the issue corrected professionally. I would not trust this place with a vehicle ever again.

They did a great job on my bed linner . I had them install my accessories like wid gaurds and mud…read moreflaps.

Products aren't as good as they used to be. Both guys I've talked to at their tech support line…read moretalked to me like I'm stupid and don't have a clue how to install their products, (even though I have more than once in the past). To top it off, they refuse to help you or honor their own products if you buy them (even brand new) through eBay! Not a company I will deal with again in the future!

Products are junk these days. Then when one of their gauges is faulty, they don't replace their own…read moremalfunctioned equipment. You either buy a new one or pay to send it in and pay to have it fixed. There customer support is a joke and anyone you talk to basically believes you're scum. Will never purchase Auto Meter products again in the future and if it was an option, they wouldn't receive any stars. Horrible company and products.

Store claimed to not have online order in their system, and did not have the item in stock. They do…read morenot keep track of their stock or fulfill online orders on time. Bad customer service aiding in the process.

I'm going to be as honest as I can be, I'm calling for a serpentine belt I speak English very well,…read morewell what I'm trying to say is, the gentleman that I was talking on the phone with either had a hearing problem idk what it was but I clearly said, I need a serpentine for a 2012 Honda accord when I said that he said for what car after I told him literally 3 times I have a business to run, front the looks of it he looks like a manager because he wasn't wearing a regular Auto zone shirt, my experience over all was not satisfied, don't mean to talk bad about the guy but if you don't know what your doing why writing at a place like that. All I'm saying so just be aware

We had a very pleasant experience buying from Kunes Volvo. We worked with salesmen Gregg and…read moreMaaz, both were very friendly and helpful. We did do some negotiating and were able to come to an agreement with the sales manager Jake after shopping around. The other sales manager Bill helped us finalize the sale and he made it about as painless as it could have been. We were very happy doing business with Kunes. I love my new car and as long as the service appointments go well we will likely buy our next car from Gregg or Maaz at Kunes!

You say you are a Christian business do the Christian thing and pay the mechanic what you owe him…read moreshame on you for turning your back on

TL;DR 3.5 stars. I wish they would keep on top of the maintenance of the cars better so that when…read morethey are sold, we'd know they were in great, drivable condition. Definitely takes the experience down a notch having to do all the repairs after the fact (not to mention how much time and gas money I spent driving back and forth from here), but the initial selling process and the fact that they stood behind their product and did the repairs after was great. ---- Never been here before but they had a vehicle I was interested in, so figured why not give it a try. I like the values they say they stand behind: faith, family and giving back. I said I was interested in a vehicle via cars.com and they got back to me within minutes giving me photos and videos of the car, it was very impressive. I called and asked some follow-up questions and the guy was very friendly and helpful and assured me the vehicle was in perfect working order and went through a rigorous inspection. I scheduled an appointment to meet with them, and they had it all ready for me to check out when I got there. I worked with Stephany who was friendly, knowledgeable, and didn't pressure me one bit. Very easy-going process overall and the pricing was fair as well. Halfway through I wanted to see if the dvd player worked and the manager of this location came out and gave me one of his own dvds so we could try it out, so that was super great customer service. Unfortunately they brought the car out to me after I paid for everything and the check engine light was on, and the brakes were very bad and possibly dangerous at high speeds (didn't find this out till I drove it home). They sent me home because the service department was closed, so a few days later I had to drive another 1.5 hours to bring it back into the shop, and the associate that was meeting me there was almost an hour late from our agreed upon meeting time. I had our little kids with us so it was not a fun experience waiting that long trying to keep them out of trouble. Eventually they fixed the check engine light issue but I had to come back (another 1.5 hours) because the brakes were still bad. I was told to drive it at least 500 miles because the problem could be because the car was sitting so long on the lot, and needed some time being driven. I was confident that was not the issue, and I didn't want to take a 4th trip out here, but I talked with Cody in the service department (who was a pleasure to work with) and he said he'd send a driver to pickup the car if we still needed a fix at the end of 500 miles. Sure enough, the brakes were still bad so a driver came, picked up the car, fixed it, and drove it back to our house. So all in all, it was about 2 months from the time of buying the car until it was all fixed. Wish it was an easier process, but at least we are now very much enjoying our (new to us) used car!

Bought a care here 4 months ago and there was a ding in the windshield. As part of the agreement…read morewhen I bought the car they were going to replace it as Stephen, the sale manager said it was a "safety issue". It is still not fixed. Everytime I call to ask about it I am told they will look into it and call me back. They NEVER call back.

I got my engine pump here a few years ago and its great…read more Trying to get an engine from here and its behind schedule two weeks thought I'd read reviews and am like @-@ AHHHH *fingers crossed*

The worst customer service, combative and condescending. I needed to send back the order because it…read morewas the wrong size and they wanted me to pay shipping 3 times to get and exchange. Unheard if. Long time customer never again!