We first used Ron's Heating and A/C last summer when our central a/c went out. We were new to the area, so we asked our neighbor if she could recommend someone. She had heard of Ron's, but had never personally used them. They installed a new a/c unit, and we were pleased with their work and our new system.
This past January, the 31'st, with record breaking temps, our furnace went out. We called Ron's, and they fit us into their busy schedule and sent Dustin and Dennis here. We were wearing our winter jackets in the house, and had the oven on for heat. At one point, they had to run to Rockford (an hour away) for a part. They spent about 4-5 hours here, but they stayed till we had heat.
On February 19'th, we had Ron's come and install a new furnace. On March 1'st,we noticed that the furnace was blowing cold air. We called Ron's, and they sent Dustin (Ron's grandson) here to see what the problem was. When he got here, the furnace was no longer blowing cold air. He stayed about 45', could not find the problem, so he gave us his personal cell number and told us to give him a call if it started blowing cold air again. We noticed the same thing happening with the furnace
over the weekend. It would blow cold air for 3-4 hours, dropping the temperature down to 55 degrees. We called Ron's on Monday morning, March4'th. This time, Dustin and his dad, Dennis, came out. Dennis thought it might be the our thermostat, so he installed a temporary thermostat. He told us to leave it set at 70 degrees and see if that was the problem. Also, these 2 visits would be at no charge to us. The same thing kept happening, even with the temporary thermostat. They had us email pics of the thermostat, recording the temperature drops. On Thursday, March 7'th, Dustin came out in the morning and hooked their thermostat on permanently . Also, Ron himself came out with the gas
company. They switched out our meter with a new one, hoping this might be the problem. Still, later that afternoon, the furnace started blowing cold air and the temperature in the house started dropping. We called Ron's once again, and this time Dustin and Ron came to the house. This time, the furnace was still blowing cold air, so they got to see for themselves what we were experiencing. Ron made his way to the basement (using his cane, no less!) and checked on the furnace. He then called the company in Texas that made the furnace, and was on the phone with them for about one hour. After all this time, it turns out it was a bad/faulty igniter from the factory. Dustin went to his truck and got another igniter, switched them out, and, voila, problem solved! We haven't had any problems since. The company in Texas, and also Ron's company, said they had never had this happen before. When my husband called Ron's office the next morning to see what we owed them (for the new thermostat and their several visits,) he was told by Ron that would be no charge because of the inconvenience to us.
In closing, I would say our experience doing business with Ron's was very positive. They are dependable, reliable and trustworthy, and take pride in what they do. We would recommend them to anyone in need of heating and/or a/c.
Paul and Deborah Bougher
Sycamore, IL read more