Been here a few times now, very good service every time. The staff is very kind, patient and…read moreknowledgeable. Always a friendly welcome when you walk into the store. I recently brought a helmet I had purchased from them back in September into the store to have a coms system installed (Spirit HD). I was helped by Luke who was very kind and informative, letting me know everything he was doing during the install. Very quick install on his end, it's been great so far. Will continue to visit this location for whatever I may need next for my bike!

Very friendly and helpful staff, highly recommended for any motor sports needs. Best prices!read more

1985 Honda Elite CH250. Needed new tires. Noone in Chicago wanted to touch my 10 inch wheel…read morebecause its kinda dated. I called Rich's & they told me to come on the open the next day. I was there at 9:00. Jack grabbed my wheel at 9:03, I was out the door by 9:30. Dialed! They said they were going to do something... and then did it. Props. Jack was awesome and make sure of direction and also balanced the wheel. Jack is absolutely an asset to Rich's Yamaha! Buy him lunch today, from me, on the companies dime.

I bought a Wolf Jet II from them in March, after about 2 months of use I had problems starting, I…read morehad to tow it there, after 1 1/2 weeks I callied to see why it was taking so long, they said they were 2 1/2 weeks behind. Why didn't they tell me when I first called them? A few weeks later I had a similar issue and now I have been waiting for 2 1/2 weeks for them to fix it. They should have fixed it by now, but I haven't heard a peep from them. While the staff is friendly and helpful, they need to communicate better. I have no idea what they are doing to my scooter, or if they are doing anything. Yes, they have a small service staff but something should have been done by now. I am very disappointed.

I bought a holdover 2025 Triumph T100 from Motoworks via Cycle Trader & the telephone, sight…read moreunseen. The communication was excellent. I felt like a team was taking care of me, not an individual salesperson. The sales price was better than I found anywhere else. The ease and transparency of traveling from New York to pick up the bike at their Chicago location was greatly appreciated. They even arranged to deliver the bike to my son's house in the western suburbs at no additional charge. Nothing but nice things to say about my experience. And what a great bike. It's beautiful and came in at a killer price. Thank you Motoworks!

Sales is great, events are a bonus, but service leaves something left to be desired…read more I purchased a Super Meteor 650 And I was very much satisfied with the selection they had available, and the ease of the transaction. They even delivered the bike to me after purchase, which was great. They offered me the winners circle package of service for 2 years, which I signed up for. That has not been so great. Each time I want service, it has taken about 3 weeks total. I remember the sales rep introduced me to the service department and was joking about how they were drunk all the time. I thought it was a weird joke, but maybe it wasn't a joke? So I recommend them for sales, but not for service.

Enthusiast owned and operated. Highly recommended. From sales to service you can tell they have…read morebeen in the industry for many years.

Anthony and the the team at Top Gear were fantastic to work with! This was my third experience…read morebuying a motorcycle and by far the best. They have gone above and beyond to make sure I was happy and taken care of. I HIGHLY recommend checking them out!

Needed a bunch of gear(elbow, knee, chest/back, gloves, helmet) and didn't want to wait for…read moreshipping. Individual named Mike helped me initially, but what was kind of weird was that he just stepped away completely after he bought out a helmet in the size I wanted but not the color. As I was trying it on, another employee approached me and started making small talk, like he stayed right next to me until I handed him the helmet after I tried it on, then left me alone. Straight up felt like he may have thought id take off with the helmet. I was really debating on giving them my business after that, but then a 3rd employee asks me if everything was okay and he was super nice. He went and got exactly what I wanted out the back. I decided since I was already there, I'll buy just the helmet there and get the gear online. I would say that they're pretty stacked up in terms of gear, but that little interaction with the one employee really caught me by surprise. Can't say Id come back.

Wide selection and the staff is friendly. I would wish they would carry more leather in Dianese but…read morecompletely understand. They could order if I ask.

I bought a raptor 80 used for my son's birthday. I had a starter wire missing causing the start…read morebutton not to work. I'm sure it would literally take someone who knows 5 minutes to fix. I called and explained and asked if I could bring it up there. I offered to pay whatever to just have them look at it. They said no. I'll never go there or recommend them.

Went to the shop order a tire and dropped of my brake calipers shop took forever with everything…read morehad to go back twice for my tire just to get ordered mind you already paid for it also I had to bring my brakes back cause I felt like they were not rebuilt for 300$ I was missing bleeder valves runner boots etc like I paid for a complete rebuilt and felt like all I got was grease

Called ahead and explained my issue with a fork (I didn't have the tools to fix it myself and I'm…read morenot even sure I could've). Dropped off my fork and it was completed within 45 minutes. Fantastic service and a fair price for what I needed done

Harry; the owner, is a polite and honest guy & very busy power sports mechanic. Great with…read morecommunication and super fair on his pricing. He may take a little while longer to get to your bike/atv/jet ski in the Summer because of how busy he gets, but he'll normally let you know that upfront along with a estimated date when you can expect the work to be completed. Really good guy and out of the way location in the Naperville/Plainfield area but totally worth checking into if you don't have a trustworthy / reliable mechanic for anything power sports. Great Experience & Highly Recommend this shop!

I always get quality service & reliable advice how to maintain or repair my bikes. Reasonable wait…read moretimes with some potential delays due to them always being busy, but always professional and friendly. You pay for what you get, and I never have a problem paying them for custom service that is reliable. Owner Joe will literally pull up parts/issues & educate the reason why there's a problem or the cost. Other shops treat you like you're optional, they treat you like family.

Recently, my fiancé and I came to Cycle Tech with the tire on his bike. All my fiancé asked was to…read morehave the tube replaced, and nothing more. We had dropped off his tire around 11 A.M, not hearing anything for the next 5 hours from either of the two men working at the shop. We called around 4:40 P.M only to find out they were JUST going to work on my fiancé's tire, and less than ten minutes later they called my finance back, letting him know he was "missing his spline." We informed my fiancé's brother, who was paying for this (he even told the younger guy there that he wasn't paying at pickup. That someone else would be paying). He was confused, and we all went to pick up his tire. We had already found it weird neither one of the two guys working could explain shit to us. They couldn't explain over the phone or in person. The only thing they had said to my fiancé's brother was "if the wheel is like that, then the other part that connects to it should be damage as well too" (Drive Shaft) but when we had removed the wheel, we checked EVERYTHING, and it was not SHAVED DOWN the way they told us. We took the wheel at 11 A.M in good condition. Nothing was wrong. The normal wear and tear we have seen. But when we got back to the wheel, the "spline" in question was shaved off and damage. These guys half assed a job because they were irresponsible and lost track of time. They fucked up a part of the wheel needed. They mentioned buying the part from them or eBay. Don't come to this establishment. They won't own up to their mistakes. They find ways to scam and make a paycheck. And if you leave a bad review they might call you and try to guilt-trip you to take it down. Trust me. They got time to call and throw a tantrum for shit service they give. But they won't fix your bikes. They'll only mess them up instead of doing their job. As shown in the photos the Drive Shaft is perfectly fine and the other part of it is mess up (Hub Clutch) which they fucked it up.