giving them a better rating because, I recently had to bring my scooter back to Rich's Yamaha, and to make things short, they did me a solid which I didn't expect. However, the service department still needs to communicate a bit better, really call to keep your customer updated. read more

Had an issue with poor fueling and check engine showing. They reset the TPS and it runs and idles fine. THANK YOU!!!! Highly recommend their service. read more

Richs Yamaha - 2022 Yamaha XSR900 - Motorcycle Dealers Near Me - Lockport, Illinois

1985 Honda Elite CH250. Needed new tires. Noone in Chicago wanted to touch my 10 inch wheel because its kinda dated. I called Rich's & they told me to come on the open the next day. I was there at 9:00. Jack grabbed my wheel at 9:03, I was out the door by 9:30. Dialed! They said they were going to do something... and then did it. Props. Jack was awesome and make sure of direction and also balanced the wheel. Jack is absolutely an asset to Rich's Yamaha! Buy him lunch today, from me, on the companies dime. read more

Service cost is very high Work done is questionable Look around for what you need first read more

I had an amazing experience with Rich's Yamaha! I flew from Atlanta to Midway, and they went above and beyond by picking me up at the airport. When I arrived, my bike was ready to go. They gave me a fantastic deal, not only on the bike but also a steal on some riding gloves and a backpack. The team was friendly, professional, and truly cared about my experience. They even asked me to give them a call once I got home safely, which really shows their commitment to customer care. The entire process was seamless and enjoyable. I highly recommend Rich's Yamaha! **** If you live out of state you can save $$$$ by flying out and riding back like I did. read more

Sincere thanks to Rich's Yamaha for their outstanding customer service, technical competence, and fast turnaround. My '15 FJR 1300A was fixed quickly (new front tire, warranty work, and fluid changes) and they even dropped off me and picked me up at the train station. With a great location not too far from the Lockport Metra, their shop is easily accessible to all of Chicagoland. Special thanks and shout out to John for his thorough knowledge and understanding of the warranty work needed and tire recommendations. The whole crew was just nothing but great to work with from check-in to check-out, front desk, crew chief, payment . . . well organized and utterly interested in how they can help. The shop is nicely laid out with a great selection of oils, cleaners, fluids, helmets, jackets, and gloves. If you are a water sports family they have a great selection of life jackets and water gear too. I was especially impressed with a 7-day work week. Wow. That's just amazing. They work diligently to have your motorcycle "in the shop" as little as possible. I recommend the whole famm damily at Rich's, you're in the best of hands! Sincerely, Patrick Shaughnessy Chicago, IL PS: To the reader complaining about "a horrible selection of biles", that's not Rich's fault. Reduced selection for Harley, Honda etc is a global constraint comprised of supply chain issues, manufacturing backlogs, and shipping delays. I think Yelp should remove this 1-star review as the issue is beyond Rich's control. When I dropped off my FJR I heard an employee stating to a customer over the phone that a new R1 was anticipated in a few days. I was excited as I was hoping to see it. Unsurprisingly it was sold the next day and that employee later told me that unless there is a deposit applied, motorcycles just don't sit on the floor anymore. Thank you for reading. (end) read more

Stay away from this place. Ordered a helmet a week in advance with the promise it would be in on Friday. Still not there by 11 AM Monday. So they lost a sale. So I got a refund. I also bought a Cardo Freecom 4x communicator for snowmobiling. It did not work as promised. Supposed to be three-quarter mile range. We were lucky to get 50 feet. And yes, we were on straightaways with line of site. And the kicker is, Rich's would not give me a refund. Call the manufacturer, and they would not give me a refund. $500 down the drain. read more

Update ! THEY NEVER FIXED IT SAID THEY DIDNT KNOW IT WAS BACK THERE I DROPPED OFF AT 10 am mechanic acted like a complete jerk saying he didn't see it , place is a circus Bring my back tire in to get changed guy tells me no problem on phone says we're get it done no problem , I come in they say by end of day now so a 2 min job turns into a all day wait . And ya I understand people are busy but that is ridiculous I gotta wait 10 hours to get a bike tire it takes maybe 5 min to do , must be super short staffed just saying ‍ def never going back read more

I have to give a huge shout-out to Rich's Yamaha in Lockport. Yamaha MT-10s are in demand with a short supply. When my daughter Gina couldn't get one in Georgia where she lives, I went to Rich's to check with them. Misty was great! She placed my name on one of the two they were allocated and couldn't have been more honest and accommodating with me. She said that while Yamaha shows delivery in May, don't count on it. She kept me up to date and Thursday, June 23, 2022, called me to say it would be in Friday, June 24th. Gina booked a flight and today (Saturday the 25th) took delivery of the first 2022 MT-10 to be sold. Misty was unbelievable. She never asked for a deposit, never over-promised, kept her word, and made the entire transaction pleasurable. An old school "we shook hands on the deal" person. Then, John the service manager spent a lot of time going over every detail of the bike with Gina. The delivery experience was phenomenal. During a time when price gouging seems to be the norm, and customer service is a thing of the past, I can't tell you how refreshing it is to see a dealer that puts the customer first, is honest and delivers on their word. Gina was told by a couple of dealers "we can't tell you the price until we measure demand" and other BS stories. Rich's delivered at a great price and couldn't have been more professional. Conclusion? There's a reason Rich's Yamaha Cycle is in the top 25 of all Yamaha dealers in the nation. Misty, John, and the entire team there could give lessons to a lot of businesses. We're lucky to have them here, in our own backyard. read more

Richs Yamaha - Motorcycle Dealers Near Me - Lockport, Illinois

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It's a nice place and all they help you out and are nice but a little bit over priced so it's a maybe but they will help you out if your a beginner read more

Not a lot I can say, I needed a helmet and I walked in there to get one, no one greeted me or asked me if I needed any help, I selected my helmet and paid for it. End of the transaction read more

Called about a recall. Without even checking vin. Rich says there's no recall. Its $875 to fix it. Called another Yamaha dealership. They asked for vin. Said yeah there's a recall. Bring it in. I wouldn't buy a damn thing from them ever again. read more

Small family owned motorcycle shop. How small? Try cramming your waterbed into a lunchbox. But don't let the small size fool you. The building may be tiny, this shops moves bikes. How many bikes? At the time of the review they're ranked 31st (Out of 1500) for total Yamaha sales. Easy to talk to over the phone. Easy to deal with in person. How easy? Easy enough that I'd drive 600 miles to deal with them again. read more

UPDATE: After speaking with Yamaha customer service at length, they told me Rich's Yamaha had called me to apologize. I have not received any call or voicemail. They also told me this "employee" responded to my accusations by saying "There's two sides to this story." Frankly, there ain't. At all. My friend got aggressive, and rightly so. If you choose to openly offend certain folks don't be surprised when confrontation follows. read more

Love the service here! We bought an SSR 110 in March and had to have an exhaust replaced while still under warranty. The stock exhaust was back ordered so long that they upgraded our exhaust to an after market one for free. Ask for Misty for all of your purchases and John will be sure to take care of any service needs. If you're lucky the owner will show you photos of his dog before you leave! read more

I had the best experience with Misty helping me. I'm in the process of learning to be a passenger soon to get my license and Misty helped me with all kindsa gear and stuff to be safe and still look cute!! thanks Misty!! K read more

If you're in the market for a bike, you owe it to yourself to check out Rich's. Most bike shops I've been in treat you like they're doing you a favor by being there. From Mike - the owner - to everyone at Rich's is absolutely great to deal with. They treat you like you'd want to be treated. Need parts? Misty knows most parts, and part numbers from memory. She'll get you the part you need, and then tell you everything else you need - which will save you a trip back. Need parts for something that's not a Yamaha? They probably have that too, or can get it for you. Need Service? John, the service manager and everyone else in the shop treats your bike like it's their own. Prices? everything from new bikes, used bikes, parts and service is reasonable, they'll explain the break down of costs, and when you start talking price there are no games, no surprises, no "gotcha's". I don't work for them, but I am leaving the area outside the state, and I can tell you I'll miss their friendliness, professionalism, and thoroughness. I've bought a lot of cars, bikes and other stuff with motors oner the years and I've never experienced another dealer that is this tuned into their customers. It's a family owned, and run place and it shows. I'll be back when I'm in town, if only to say "hi". read more

Me and my wife went there yesterday and spoke with Misty ( the boss) and she has so much knowledge about the wave runners. We had a plan of not buying but looking. She did an awesome job that my wife looked at me and said " so do you want it". That was not the plan at all but we were sold after less than an hour. I picked it up the next day a Yamaha Vic cruiser. The entire shop is a class act. At this point and time we will continue to shop there and have our wave runner services there. The shop is family owner and we love to support people like this. I got my tutorial. And forgive me I forgot his name but spent an hour going over my wave runner in 95 degree weather. Mark and Tricia Akiyama. read more

$70 PER TIRE to mount and balance at Rich's.... Discount tire does same day drop off and pick up for atv tires and the charge $80 for ALL FOUR TIRES to mount and balance you decide what's the better option... read more

Short notice on a very busy day yet John took the time to test ride my motorcycle because I thought I heard a noise. No charge and a great smile. Love these folks!! It's no wonder every time I've been there someone is buying a new bike. I will never shop elsewhere and make damn sure my friends go there too. If your trying to decide what you want and where to get it consider the aftercare. That's what counts the most. read more

Richs Yamaha - Motorcycle Dealers Near Me - Lockport, Illinois

This place is very friendly and well informed professional bunch. I was well taken care of not taken advantage of and got the bike I wanted at a price and loan I could afford with all the toys I needed and wanted. Would buy again in a heartbeat read more

Richs Yamaha - Motorcycle Dealers Near Me - Lockport, Illinois

Rich's Yamaha is amazing! Misty is so patient and kind and I can't imagine doing business anywhere else in the future. This is truly a family owned business and they take pride in customer service. John walked us through everything once we made our purchase and made sure we left there feeling confident. Thanks Rich for starting such a great business and setting up your staff to be the best! read more

Awesome service! We were running late due to traffic on the bridge. We made a quick phone call explaining our situation and Rich's Yamaha were open for 5 more minutes with complete intentions to help. They waited an extra 45 minutes to help us out. We finally arrived and felt maximum hostility and positive vibes. They were very informative on helping purchase the right parts and procedure tips we needed to fixing our bike. I highly recommend Rich's Yamaha. Thanks for reading, ride safe everyone! (Cool face emoji lol) read more

Just bought a new motorcycle from them and it was an awesome experience. Mike was informative and really showed that cared about his customers. I had some special circumstances for getting the bike and he was patient and understanding the whole time and handled my trade-in without issue. I never felt any pressure. When I picked up my new bike, another customer who had bought the same bike was there and he talked to me about the quality of the bike and how great Rich's has been to him. That sort of talk from another customer said a lot to me too. Overall, the best experience I had with any shops in the area and better then where I bought my first motorcycle. I would highly recommend them to anyone. Updated on service side: I have had my motorcycle in now twice for work. The first was for my 600 mile service and that went fine. The second time I had to take it in for service was because I needed a new rear tire (yes, with only 1200 miles on it due a nail) and they replaced that and got me a really good deal on it. However, the even better part of the service was that I had scuffed up my front fender pretty good when putting the bike in the back of my truck. I asked them to look at it and amazingly they were able to clean it up to look like new. I thought for sure I would need to have it touched up by a paint shop, but they were able to restore it to that like-new look. Exceptional work. read more

This is a family owned and operated dealership and you pick up on the friendly/professional atmosphere as soon as you begin to work with any of the staff. Mike and his daughter Misty were very helpful during the purchase process and helped me decide on the right accessories for my new bike! I purchased my new 2014 Star Stryker from Rich's Yamaha one week ago today. This dealer offered the best price on any motorcycle in the Chicagoland area. Some dealers I called wanted $1,250 - $3,000 more for the same exact cycle than what I paid at Rich's. Some of the other dealers I contacted told me that I wasn't even able to test ride the cycle I was interested in buying!!! How can you decide to buy a motorcycle if you're not allowed to test ride it?! I'm so glad that I found Rich's Yamaha....I feel I got the best price and was treated so nicely. I stopped by yesterday to have a windshield installed and the service manager, John, was very friendly and helpful. I told him this was my first motorcycle and he spent about 30 mins or more educating me and answering my questions about the maintenance, extended warranty features and anything else I could possibly think to ask. There are several other Yamaha/Star dealers in my immediate neighborhood, however I will travel the 33 miles from St Charles to Lockport to continue any maintenance, repairs or whatever I need for my new bike! Thanks Rich's Yamaha....you've earned a customer for life! read more

They have a horrible selection of biles and when i asked about an order i got every excuse from the factory is having a recall to that specific bike is on back order 5 months out these guys have no care nor any real knowledge about the bikes they distribute either go ahead ask any of them if they even know what a stator is smh read more

I'm 5'4 and went to go sit on the 2020 greyed our yz250f that I could clearly fit on and they denied service for anyone under 5'5 to sit on any bikes besides 85s and lower. Unacceptable! read more

I had a fantastic experience here and will definitely spend the extra drive time to come back. The place is clean and the employees come up to you to help you. They had plenty of gloves in stock for me to choose and helped me with my helmet fit. They are very nice and knowledgeable. They even gave me a small military discount. I'll be back for sure. read more

This review is a long time in coming, but I just found some paperwork today from a purchase back in 2010. As I had recently been filling out some Yelp reviews for other merchants, I am deciding to leave this as it is long overdue. I purchased a bike back in 2010. Along with the bike, Rich's was to install for me some aftermarket parts: chrome, air filter, cobra pipes, etc. I did my best to purchase these parts through Rich's, even though their prices were higher than many places I could purchase online. Some of these items couldn't be procured by them - either they couldn't find the pieces I wanted (and thus I *had* to buy online myself) or else they told me that the time to get them was exceptionally long. The Cobra pipes were of the latter variety, so I purchased them myself through a third party vendor and had them shipped to Rich's. When I finally went to pick up the finished bike I noticed that the pipes didn't look like they were installed correctly. They were mean to be "shotgun" style and the two exhausts should have lined up flush with each other. Instead, they were installed in a staggered fashion. I had owned a previous model year of this same bike, with the same pipes - so I know how they were supposed to look. I was told by them that this is how the pipes were meant to be installed, and anything that was wrong with the installation was because the pipes were "defective" but that they had installed them properly. As they seemed unwilling to do anything at the time, and because I didn't have any way to prove their statements then and there, I took the bike home. I followed up with Cobra, send them pictures of the pipes and they reinforced that the pipes seemed to be installed incorrectly. Cobra wanted to make sure that all the part numbers were right and doing that required that I needed to partially dismantle the pipes. I took it upon myself to download the installation manual and attempt to see what I could do. Sure enough, when i had taken off a few of the bolts I was able to *easily* see that there was a problem with how the billet tips were installed that caused the pipes to be staggered instead of flush. It probably took me 30 minutes to take them off, fix the issue, and reinstall. I didn't even know what I was doing at first - I'm sure something like this would have taken the guy's at Rich's 5 minutes to fix if they gave a damn about their work or the customer. I gave Rich's ample opportunity to fix the issue even though they were located over an hour from where I was. They adamantly refused to do anything - even look at the bike again. I believe the service manager who I dealt with was a Mr. Matijevich. After I fixed the issue myself (wasting hours in the process of dealing with all this), I decided to file a claim with my credit card company to contest the labor portion of the pipe installation. The card company, after seeing all the evidence sided with me. After all, how could they not given the above facts and what Mr. Mike Venziano's of Rich's wrote to the credit company: "Mr. [Redacted]'s complaint is strictly about the esthetics [sic] of the exhaust that he bought to us and is not a failure on our part to install them correctly. Rich's Yamaha strives for customer satisfaction, and this issue has us frustrated because we cannot take responsibility for anything we do not have control over." So they were either blatantly lying or incompetent - since they did have complete control over how they were installed. Also, they seemed to believe that the issue was an aesthetic one and that poor installation cannot possible lead to an aesthetic problem...so it had to be a problem with the product. The whole time they tried to weasel out of the situation because I bought the pipes through a third party who could deliver them in an acceptable time-frame. I'm giving 2 stars here because I think I got a good deal on the bike and felt I was treated fairly until I picked the bike up and they started to feed me all the BS above. It is really sad because it was such a stupid little installation problem that they could likely have fixed in 5 minutes when I mentioned it at pickup. Instead, they had to act like they were the know-it-alls and I was just some poor idiot who was inconveniencing them and couldn't possible be right. My advice. If they have a good price on a new bike...probably go for it. But don't have them service your bike because they clearly either don't know what they are doing, or else they don't care (about the bike or the customer). read more

Just purchased my new Yamaha motorcyle here. I'd have to say this was the most pleasant "dealer" experience I've ever had. Ever. Before even visiting this dealership, Misty was super friendly and helpful on the phone.Didnt matter how often I called asking questions. Once my bike was in stock, I headed over. Their sticker price was $800 lower than everyone else in Illinois for the model I wanted. At first I thought there was some kind of typo or catch, but that was the price they advertised and honored. Mike took care of my paperwork, and this was a completely smooth, no BS transaction. Within 30 minutes I was done and ready to ride home. Before I took possession though, John went over the bike with me , we covered things like maintenance schedule and just overall an informative general overview. He assured me they take pride in their shop and he personally handles any problems or concerns any customers might have in the shop. This place takes pride in their business, and cares about their customers. If only all dealerships could be run like Rich's Yamaha. Thanks Misty, Mike and John! read more

Ladies and Gents.... I have never had any type of dealership as professional as this one. Family Owned. Mike and his kids are wonderful. Dealt with Misty most of the time, and she was fantastic. I recently bought a V-Star motorcycle from Rich's and I couldn't be more happy. I received a great deal that was hard to refuse. Next thing you know I am picking out accessories. They are very experienced in this field and make you feel like family. John, the mechanic, is top notch and doesn't BS you. His work on the passing lights was clean and tucked so well. Wish they sold cars, because this was easy. I hope they read this and know that they made me one happy customer. Remember, keep Rich's on top of your list to visit because their deals are almost unmatched. Believe me. read more

I called and spoke with Richs Yamaha several times and was quoted $11,300 every time i called, the day i decide to reach out my credit union for the loan i call them and they say oh no it was never that price it was $12,300. I just acted like it was my fault on the call and blamed it on miscommunication but I know that isnt the case because the when Misty did my loan app it was for 16K which included the 5K i owed on my current bike, so if it was 12K like she stated then why arent we asking for 17K? I had this discussion telling her that i take complicated situations and make them simple for the client particularly dealing with data and numbers i dont know why they think that i wouldnt remember something as crucial as this. I believe someone else wanted the bike and were willing to pay more and they didnt want to sell me the bike. Thats fine and all but no one likes their time wasted. read more

As a single female rider, I have felt as if I have been taken advantage of, when my bike needed to be repaired. I decided a change in venue was in order and called up Rich's Yamaha. I spoke with the mechanic, John, about my negative experiences at other places and he was very receptive, and respectful, over the phone and in person. He explained everything and there were no surprises when I was handed the bill. The ladies working there are friendly, and made me feel very comfortable, also. Lady riders, this is the place for you! Thank you, Rich's Yamaha, you have a new customer. Reviewed by a 30-something, educated, female. Three years on two wheels. read more

I've never had a more pleasant and fun experience buying snowmobile gear in my life. Misty was more than helpful picking out the perfect bibs without pressure. She considered my needs more than ringing up the high ticket items she could have. It was an absolute pleasure working them and I'll gladly spend my money there again. read more

Living out in Lockport there are few local places to get parts or service on my bike. Went to Rich's to get some parts for my GSXR1000 and was directed to John in the shop. After a short breakdown of what I needed within a few minutes I was handed the bolts I needed, also coated with locktite (at no charge) and on my way. Great service and knowledge followed by excellent customer service. Highly recommend. read more

My father and I get parts from them all the time for our Hondas, Kawasaki's and Yamaha's. Not sure if the girl behind the counter is the owners daughter or just a girl that works there but she is really good at what she does. She finds the parts you need at the right price and doesn't mess around doing it. I've been riding for 11 years now and most places I go to are elitist and stuffy, the people here treat you right. read more

I was on my way back to California and I needed bike TLC and a new helmet. The guys in the back were awesome, taking care of my bike like I was a long lost friend. Misty and Amber were really great with helping me pick out a helmet and setting it up while mike bike was in the back... Excellent customer service ladies! This is a solid dealership and I've been to quite a few across the country that were not. Thanks again folks!!!! read more

Great service. They got the parts I needed fast and the price was right. I would definitely use them again.

I have had my Yamaha RSV serviced at Rich's, and recently purchased a SXS. Rich's treats you like family and Mike and his staff provide outstanding customer service. Prior to making my recent purchase, I visited just about every dealer in the Chicago area (I considered Honda and a few others before settling on the Viking) and found that most will throw you a low number and then add on taxes and so many little fees that the end price is greatly inflated. Visit Rich's and you will get the best price on your new machine and also have a great selection of accessories courtesy of Misty. Unlike many other dealerships, Rich's also has a nice open area in the rear which is great if you are like me and want to try out your new machine before making that large purchase. Many dealers expected me to purchase their vehicle without ever getting to start it first! I would recommend shopping around and then stopping by Rich's Yamaha for a great experience. After all - you are purchasing something that is a blast to ride, why not make the purchasing experience as easy as possible? read more

Others have covered it well, so I won't rehash all of the details. In short I will say that this is the kind of place that I wish all businesses were like. While the space is limited, their inventory is quite expansive and accommodating. While they don't have a large staff, their commitment to service is HUGE. While they are a Yamaha dealer, they really know their stuff, and not just about Yamaha's. (I don't trust many shops with my Goldwing, but Rich and his tech Jack are top notch and have earned my respect.) Misty is simply amazing...the best counter person ever...and much more! While I haven't bought a bike here, I have watched Mike enough (when I am in for service on my Wing) to see a man of integrity who works hard at helping folks find their new ride. In summary, Way to Go, Rich's Yamaha! read more