This company is great. I got a new router that screwed up my configuration on my security camera…read moreviewing from my app and they walked me through how to fix it. Very good customer service many years later after install. Would definitely recommend

Jose and his team were absolutely great and I can't thank them enough. Jose came out same day…read more(literally within a hour of our call) to see my house and go over camera installation ideas. I had a quote by the next day and the installation process started a few days later. Jose listened to all our concerns and made us feel super comfortable with the process. On installation day he and his coworker were here from 9am-6pm, they worked really hard with wiring and setting up 5 cameras for us. Once done he went over everything with us, moved camera angles as needed and explained how everything worked. I highly recommend him to anyone looking for camera installation, Jose is a true professional and a really nice guy!

Jose came over on a service call and did an excellent job. Very conscientious and insisted on not…read moreleaving until the job was done even though there were items to be done at the central office level. Ask for Jose

We had an alarm sound off on our alarm system and they notified us right away. We tried to silence…read morethe alarm for a day to see if it would go away. It did not so they tested it and turns out that the battery was low. They came out first thing this morning to replace it. It was very quick and the technician, Ricky, was helpful and patient. It was free to replace! What a great value.

WARNING: DO NOT BUY A VIVINT SECURITY SYSTEM -- You'll Regret It!…read more I wish someone had warned me before I got stuck in this mess -- so let me be that warning for YOU. Vivint locks you into a 5-year contract that sounds great on paper but turns into a nightmare fast. The reps sound helpful... until it's time to actually fix something. Then you're bounced around from department to department, nobody has real answers, and the solutions? Nonexistent. They're quick to take your money, but if you need help or want out? Good luck. I recently sold my home and sold the Vivint equipment with it -- thinking, naturally, that the new owner would take over the service. WRONG. Vivint does NOT require the new homeowner to take over the contract. Even if they agree initially, their sales reps can and will talk them out of it. Yes, you read that right. So now guess what? Vivint is charging both ME and the new owner for the same service at the same property. Even worse? Because the panel is still at the old address, I can't access my account, update anything, or unlink my info. Their tech system literally doesn't allow them to separate the panel from the original account. Their solution? "Buy more equipment at your new place" to finish the contract -- to the tune of $1,000+. Or, cancel early and pay 50% of your remaining contract. Either way, you lose. Lesson learned the hard way: If you still move forward with Vivint (and I highly suggest you don't), then make sure your sales contract with the buyer includes a mandatory service account takeover. Honestly though? Just don't buy from Vivint. Their customer service is garbage, their system is flawed, and their business model is shady. Save yourself the stress, the money, and the BS. You've been warned.

Our Representative and Installer were great - Vivint is a legit company that protects your home,…read moregarage, and lets you know who is coming from guests, unwanted people, visitors and home deliveries.

I have recently taken over a IT role at a company where Platinum CCTV had provided assistance prior…read moreto my arrival. I ran into some technical issues with offline cameras and changes I made that I could not seem to resolve. Adding to the complexity of my multiple service requests were that remote access tools were not available due to security restrictions at my workplace. I worked with Zack and another tech for several days and they both exhibited remarkable patience, courtesy and in-depth knowledge of these systems, and various makes of cameras. They managed to help me restore service to my downed cameras and point me in the right direction on other issues, all without being able to see our network remotely. As someone who has worked in IT & Support for more than 20 years myself, I feel I know good service when I see it and this level of thoroughness and patience is memorable. On just this merit alone, I would recommend Platinum CCTV as a service provider.

I am very pleased with Platinum CCTV. Mr. Dunteman gave an impressive presentation of capabilities…read moreof 3 levels/resolutions available in security camera system. Aubrey is always helpfull when I call with a friendly upbeat manner. The installers are professional and answered all my questions. I can not say enough good things about the tech support. I am new to security cameras and they took their time to walk me through setup. They were very patient and understanding of my concerns. God bless them all. Tim Dillon

I've called this office 2 times to work out a problem with my SS. I have been working with the SS…read moreoffice for 3 months about my application. Twice they said it was taken care of. I called today and the women said she could not find my application. I said they have had it now for two months. She interrupted me and told me I didn't hit send when I applied. I told her they have found it in the past and I did send it. She again said I didn't hit send. I tried to explain again, and she said I didn't hit send. She said, "If you want, I can hang up on you, and you can talk to another agent." I lost my temper and said let's do that. Absolutely no effort to help me or to understand my situation.

I called the Aurora office in Illinois to find out why there was no response to 3 applications for…read moremedicare part b for my husband. After providing the requested info I was told that they had no requests, and when I posted out that I had copies, then I was told that I had to prove I had supplied insurance for the past 23 years. The woman then said she would not have authorized my part b had she seen it. She then continued to say he could not apply now and I had to PROVE that he was on my insurance. By that time I had lost my temper. I had been on hold for 30 minutes and then was given a woman who treated me like a criminal. I did say 1 swear word and she hung up on me.

This year I've been all about trying new services instead of sticking with old mediocre ones. After…read moreseeing these reviews, I decided to give these guys a try, and they didn't disappoint. I reached out and Don came by the next morning, and gave me a quick and simple quote that blew the other guys out of the water. He was quick and professional, and fully delivered with terrific quality cameras. We have had two small issues since then (not to do with the quality of work, just minor snafus) and Don responded to me right away and helped me fix the problem. These guys will be my first call the next time I need anything like this.

Chicago Security Surveillance: Don was fantastic! Professional, informative, efficient are words to…read moredescribe his company. He told us exactly what gear we required for our little home. GREAT JOB, DON! 5 STARS!!!!! THANKS AGAIN!

Having quality security was a major priority when we established our new Headquarters in Evanston…read moreIllinois- as our team serves more the 1,600 youth and reaches more than 4,000 family members each year through afterschool and summer learning programs, clinical counseling, street outreach, and parent engagement programs. We required a system that was easy-to-use but delivered quality surveillance footage. The system was designed with panoramic or 360-degree cameras which reduced the total amount of cameras needed to cover key areas and allowed for the beauty of our facility to shine in which we were awarded Excellence in Design for New Construction at the 2017 Design Evanston Awards. Having Umbrella Technologies on the construction and planning team was of great value to our organization and after the system was turned over to our administrative team they were responsive and continued to answer all of our questions. We have on-going training planned with them & are very thankful for the video surveillance system they designed which serves to keep our staff, children and families focused on what matters. Kelli-Ann Alcott Operations Manager Youth & Opportunity United (Y.O.U.) Evanston, IL

I've been working with Umbrella Technologies for nearly 2 years. Whenever I need something I email…read moreor call the COO and Founder Thomas Carnevale. He has always taken the time to help us with whatever we needed. On multiple occasions he took the time to do online demonstrations on their products and answer any questions that we may have had. They also provide advice on camera placement and what materials will be needed to make them operational. Thomas also does not try to up-sell or try to sell you things you don't need. He is honest with his evaluations and his quotes. Umbrella Technologies and Thomas have earned our business for all future camera purchases and I'd recommend them to other colleges or universities for Campus Security Services. Andrew Davis- Director of Campus Safety Monmouth College