The customer service rep, Shira, was EXTREMELY helpful, going out of her way to help me and my…read morehusband and I just want to thank her so much for her help! She treated us so well, and she did it at my last visit as well . I strongly recommend for her to get a raise. Please think about it, cause she's earned it. She should get something. Thank you for your time. Have a good day.

This was some time ago but I had great service from Mia and my friend Bruce and I had out phones…read moreall fixed by her.

Wow...great customer service. Actually my first at a Verizon store ever. These people were so…read morenice, an elderly woman came into the store while I was there with a cake for the employees. She knew their names...it was wonderful to see. Help me buy a new phone and transferred all the data. Highly recommend

I would not recommend getting a phone here unless you have a week to get your phone. Either there…read moreWi-Fi is down or there activation system is slow. Waited over an hour to order my phone, then waited two hours to pick up the phone but left cause I didn't want to wait any longer. They never answer their phone and send you straight to Verizon customer service. When I finally had an additional two hours to pick up my phone I was met with attitude for no reason. The Verizon store on 30 and 41 is 10 times better. This place is a 3rd party company to Verizon so any issues you have Verizon cant help you and you have to deal with this place.

Wonderful experience visiting this location in Matteson. The representative who helped us, Wes,…read morewent above and beyond. I needed a data transfer from a Samsung to an iPhone. Wes had to troubleshoot different ways to get the results we wanted - text messages, photos and contacts. I am happy to report everything we wanted transferred was able to be done. The customer service was exceptional and the price was very reasonable. I highly recommend visiting this location.

Shady. Does not honor Verizon warranty coverage that is paid for…read more Don't waste your time

Called for an estimate to change the battery on my laptop. $200.00!…read moreThis is a 15 minute job! And batteries for my model run $60-80.00. 8 screws. take old battery out, slip new battery in. I asked why, and was told "because that is how much it costs". No thanks, I will do it myself. I can get instructions on youtube Or find a shop that is not out to rob me.

If I could do zero stars I would. Don't believe their "repairs in an hour or less" signs. It's…read morebeen almost two weeks for a simple battery replacement and I still don't have my iPad back. The store no longer picks up when I try to call for status updates. I had to call their corporate office and I am being told by them another day or two. I won't be back, my husband won't go back. Enter at your own risk!!

They came to my house, basically told me nothing could be done and charged me. I then went to…read moretheir brick & motor store, and I wanted to try to follow up with a tv, sound bar and installation. I left my name , number and never heard back. Really poor customer service...

I had the most positive experience with the installation team at Kole Digital. They were courteous,…read moreprompt, considerate of my home and paid great attention to detail. I purchased the Samsung Frame TV during the pandemic, and once it was delivered I knew I wanted it mounted to make it more aesthetically appealing. I did my homework and found Kole Digital and they did not disappoint! I would happily recommend their services to anyone. Don't hesitate to call them, you will be in good hands.

My Internet went out & the help desk is ZERO help. Their solutions include unplugging & plugging…read morein the router. If that does not work, they tell you that they will have to escalate it and have someone call you back. Don't plan on getting that call. Yo will need to call for two more days to get that call back. They then go through the same unplug & plug the router back in. When that does not work their solution is to send a tech out for almost $900. I work from home a few days a week & and need an Internet provider that is reliable - Nitco is NOT it.

Thank you Team Nitco, I recently called with an issue with my internet connection going on and off…read moreevery 10 min, The tech service gentle man was on point, listened to my issues, check the connection from his end, deemed there was an issue, I was given a with-in 48 hour time frame. 8 am the next morning the server tech was knocking at my door. He wouldn't come in until he put those blue shoe covers on, he insisted. Came in and found the modem took a hit during the last storm we had in Hebron. he swapped out the modem checked the connection and all was good then he left, about 2 hours later my dogs were going crazy so I went out to check the property, it was the same tech, I was just about to tell him the connections just went out, he smiled and said he and the tech department were monitoring the connection and seen the connection drop, the service tech went on a mission to figure out the issue. He did all the checks outside and inside the house, everything was as is it should be, so puzzled he was, then said let my check wireing at the cross over pole in front. BOOM that was it, the juntion box was busted open and the wires looked like a mouse was chewing through them. I have to say, "Nitco", "Tech support operator" and The service tech" didnt just call it job done, they monitored the issue until thing were fixed. Thank you once again Team Nitco you noticed an issue before I did and jumpped on it.

BUYER BEWARE!!! DO NOT TRUST!!!…read more He sold our 18 year old son a truck for $12k that broke down 6 days later. The mileage had been rolled back on the odometer twice and he lied about that too! Claimed it had 84k miles when it really has well over 165k miles! He was well aware that it was our son's graduation present to himself before he headed off to college and he sold it to him anyway. Claimed it had no issues at all and had been checked out by Ford. Now it's going to cost us thousands to get it repaired. Won't answer texts or messages, and now has blocked us. We'll be contacting the police and our attorney. Very bad business, he should be ashamed of himself! Should change the name to One Star Electronic!

Our family just purchased a TV from 5-Star electronics and our experience was amazing. I deal with…read morea variety of companies, both in my line of work and personally and I have NEVER EVER dealt with anyone as HELPFUL, patient and professional as Dina and Tom at 5-star Electronics. The two of them went above and beyond to help us when needed. WE LOVE our TV we purchased and can't thank them enough for their suggestions while picking out a TV. I am recommending everyone I know to this place. I rate them with a whole heck of a lot more than 5 stars!!! Tom & Margie, Chicago