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    uBreakiFix by Asurion

    3.4 (25 reviews)
    Open 10:00 am - 7:00 pm
    Updated 1 month ago

    Services - uBreakiFix by Asurion

    Desktop computer body repair

    Desktop computer support

    Device support or repair

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    Laptop support

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    Mobile phone support

    Printer repair

    Printer support

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    Tablet support

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    The image shows a black electronic device with two peeling adhesive labels on its surface.
    Alex B.

    I brought in three Xbox controllers needing stick drift and faulty button repair. Their first correspondence via text was approximately 25 days after the controllers were first dropped off. I was promised over the phone 2 days at most, I was told in person 2 weeks. So this is almost four weeks for the FIRST correspondence, stating "Hello, this is Asurion in Matteson. The parts should be in within the upcoming week. Thank you." I responded back 33 days later, "it's been over a month, any updates?" No response until 3 days later I sent another text just saying "hello?" That's when he told me the status of the controllers. Then I asked, "So... My controllers are ready to pick up, right? [Because the message was a little vague.] What is the total?" No response to this text or two followup texts I sent over the next two months. Their phone answering machine is atrocious, it is so hard to speak to a person from the store. Most likely you will talk to a remote representative who has no idea what is actually going on and needs to look in a computer system to get a picture. Why is it like this when the store employees could easily answer my questions? I finally talked to someone who said there would be no charge for it and that I could pick them up. Then honestly I sort of forgot about it for a little while. Then I later find out I had a missed call from them, I checked my voicemail and it is a message from them sent 10 days ago saying I have 30 days to pick up my controllers or they would be 'deemed abandoned' and recycled! I got ONE call/voicemail about this, just ONE. I rarely ever check my voicemails and I SPECIFICALLY NOTED THAT MY COMMUNICATION PREFERENCE IS TEXT, BECAUSE I GET SPAM CALLS ALL THE TIME SO I DON'T CHECK MY VMs MOST OF TIME! My controllers would have been gone forever if I wasn't lucky enough to think about checking them in time. How dare they talk about them being 'abandoned' when they completely left me hanging in the texts?! No response for 5 months and 3 texts from me to them! And then the icing on the cake is that they stuck these adhesive labels on every one of the controllers that are leaving FUCKTONS of residue behind, even as I try to graciously, gently peel them off, using my breath upon it which is supposed to make them come off cleaner. Wtf? Now I have to treat these with adhesive remover? Why not put them in a bag and put the label on a bag? Or a little tag with a string, anything but on the device itself! I can't access the battery compartment without peeling them off, and I can't peel them off without leaving residue. Great.

    iPhone glass screen not in phone frame

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    8 months ago

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    UBreakiFix

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    3 months ago

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    7 months ago

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    2 years ago

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    9 months ago

    Professional and polite staff. The gentlemen with dreads (idk the exact hairstyle) made my phone look BRAND NEW. These guys are LEGIT.

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    5 years ago

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    5 years ago

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    2 years ago

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    3 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    7 years ago

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    6 years ago

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    6 years ago

    Courteous, professional and absolutely fantastic! Don't buy a new phone just because your screen is cracked, go see these people!

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    6 years ago

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    7 years ago

    I highly recommend it,they repaired my Android turbo and Motorola said I had to replace

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    7 years ago

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    Review Highlights - uBreakiFix by Asurion

    Other than the experience was awesome, the service professional and the associate (Nick) was more than helpful!

    Mentioned in 2 reviews

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    uBreakiFix by Asurion - electronicsrepair - Updated May 2026

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