Thank you Team Nitco, I recently called with an issue with my internet connection going on and off every 10 min, The tech service gentle man was on point, listened to my issues, check the connection from his end, deemed there was an issue, I was given a with-in 48 hour time frame. 8 am the next morning the server tech was knocking at my door. He wouldn't come in until he put those blue shoe covers on, he insisted. Came in and found the modem took a hit during the last storm we had in Hebron. he swapped out the modem checked the connection and all was good then he left, about 2 hours later my dogs were going crazy so I went out to check the property, it was the same tech, I was just about to tell him the connections just went out, he smiled and said he and the tech department were monitoring the connection and seen the connection drop, the service tech went on a mission to figure out the issue. He did all the checks outside and inside the house, everything was as is it should be, so puzzled he was, then said let my check wireing at the cross over pole in front. BOOM that was it, the juntion box was busted open and the wires looked like a mouse was chewing through them. I have to say, "Nitco", "Tech support operator" and The service tech" didnt just call it job done, they monitored the issue until thing were fixed. Thank you once again Team Nitco you noticed an issue before I did and jumpped on it. read more
