Dear Monica -
Thank…read moreyou so much for all of your help finding my purse! The last thing I expected to do on my lunch break was to make a purchase. For the rest of our readers, I'll start by revisiting my experience. My latest coach purse had fallen apart and I needed a new black purse. Something that would last and that I could wear with anything. I am not a shopper so it's really annoying to spend the time and get out to a location and browse. So I made my purchase online. I'm older, so right away I took screen shots of the items I was interested in, and sent them to my younger coworkers for their opinion.
"That purse looks like it's for an old lady!" my one coworker expressed. I knew patterns were in for this particular item I was looking at. I think the gold embellishments were what made it a little mature in style, but I liked the retro feel and design. That's right, I saw retro where she saw an 80 year old woman. My next coworker thought that the purse was seasonal, proclaiming that it was very much a fall design. This purse was black and white, however it was made out of a sort of canvas material, so I could definitely see his point. However, for fall, I think of rocking a bright orange carryall! Just like the leaves that change color. The last girl I asked just said, "Haters gonna hate, and I'll wear anything whenever I want!" I liked her attitude, but it did not really speak to me. All of them were honest replies, but I felt like none of them were answering me in a way where I felt like they were taking my personality into consideration.
The male coworker suggested that instead of my "seasonal" purse, I should explore exactly what I set out to look for, which was a black purse, and he talked me into something larger than my old purse. This spoke to me because he had seen me several times, pack my medium-sized purse from things like water bottles to gloves. There were times I think the handles on my purse were used more as braces to keep things from falling out of it. He was right, and sadly, I made my purchase. When my purse arrived, I was slightly disappointed because I expected the Madison bag to have a stiff leather. Now things have changed and I love it!
However, my thoughts still went back to the tiny checkered canvas bag. The sale had ended only 24 hours ago, and I decided that that I would take my lunch break to explore the Coach store. I wanted to look at this purse, not just view it online. Monica, I was instantly smiling due to all of the positive energy you were exuding when you greeted me. As luck would have it, I saved the screen shot of the purse I was talking about. Not only did you know right away what bag I was talking about, Monica, but you thought nothing of pulling out of the shipment in the back to show it to me. As an added bonus, it was still ringing up at sale price! That's exactly what customer service looks like to me.
Not only do I love my little "old lady" purse, but my coworkers have had a chance to see it up close, and they cannot stop eyeballing it, and talking about how cool it is. To go the extra mile, I'd also like to thank you, Monica, for the nice letter you sent me, thanking me for my business. Monica, thank you for everything you did to help me out. I am not only impressed with you, but also Coach as a company. I never have anything from the heart to say about retailers, but I'm honestly blown away with the level of service I have received. Thank you for everything! Best of luck in Law School!