BUYER BEWARE!!! This place has the worst return policy ever. In fact, they do not even HAVE a return policy. In today's world, what kind of place does not accept returns? Well it gets worse.
I went into this little store and had decided on a few pieces. I was unsure of one of the items, so I asked the little kid behind the counter if I could return it if I decide against it after all. He said, no, we don't accept returns, but we can give you store credit or do an exchange. OK, I said, thinking that if I decide against it, I could exchange it for something else that I had seen that I liked (couldn't afford all 3 at once, as this place is expensive as hell).
So I go home and go about my life, only to decide against the item later on. I go back to the store, look around and pick some things, and go to the register for my exchange. Alas, I am told by the cashier that it has been more than 7 days since my purchase, and their policy does not allow this. SEVEN DAYS? What's the rush?Ok, so first off, it may have been a whopping 10 days since my purchase. Second, this information was apparently printed on the receipt, which covers their asses, but who the hell reads a receipt after an employee has already verbally informed you about their policy? The 7 day part was conveniently left out of his spiel at the time of purchase.
Needless to say, I was denied at the counter for my exchange because of this gross violation of their "7 day policy" with the employee stating that "my boss won't let me, I'll get in trouble." Well then your boss is an ass. Oh, and mind you, I had a couple additional items I was about to buy on top of the exchange, which I obviously left on the counter after I was basically told "you're an idiot, it says it right here on the receipt, 7 days." Guess you lost out on additional sales because of this, Mr. Cram.
So my solution was this. Go into Cram and find some things you may like. Use their fitting rooms to try on different sizes and fits. Write down or remember the brand name and details of the clothing you like. Don't buy anything. Next, go home, log online, and go to the clothing brands' website that you have written down. I can nearly guarantee you will find the items you almost bough at Cram on the brands' website. And worry not, Cram is doing you no favors on prices, so the online order will be the same, perhaps less if the brand is having a sale. AND, you can always return items you buy online! This is the exact solution I employed later on the same day I was turned away at Cram, and my brand new items came in the mail in a few days, yet my money was NOT spent at Cram. YAY!
I'm stuck with the item that they refused for me to exchange that day, but in the end it was a good learning lesson in bad business and also what to do as an alternative. I recommend it to all if you ever come across a place that has such a bogus "return policy." This place will be out of business soon, rest assured. Someone who runs a business like this does not have the customer as his first priority. In today's economy, peoples money is too tight and competition is too stiff for such an ideology.
You lost a customer here, and I'm sure I'm not the only one! read more