If you're from out of town and want to do some shopping in the gay neighborhood, this is THE pace…read moreyou have to stop by. Their customer service is AMAZING. I'm not from Chicago and I called them asking for a particular item they have in stock that was unavailable on their online store and they shipped it out the same day and it arrived right on time. Highly recommend this place!

I came from out of town and I have to give a shout out to John for an incredible cut. I have curly…read morehair with burst fade and he managed both beautifully. Actually used a straight razor to cut down the curls to help shape while keeping volume -- not a lot of people do that in my experience! Beard trim service with a line up using hot towel and moisturizer before using the blade made my skin feel nothing. 10/10, awesome.

They were out of the size I needed so the jr staffer helped me find it in another store. Then the…read moremanager, who was exceptionally rude, told her not to help me and I ended up out of luck. This is the total opposite of how most stores and companies operate in general. The management at this store specifically is absolutely dreadful and this is not the experience I've generally had at other versions of their store. Avoid.

The J Crew location on Southport is quite a disappointment to me as a very long time customer of…read morethis brand. When I walked in the store, it's like the atmosphere immediately shifted. I consider myself a fairly tall, well dressed, courteous, female adult. However, the usual greeting that I have received at other stores was totally absent at the J Crew Southport location. In fact, the cashier seemed to take it personally that I requested a paper receipt and proceeded to dangle it mid-air as if she was afraid that our fingers might touch. What poor customer service here. The employees who were there today could use a lot more customer service & diversity training. I'm sure that J Crew would not want to be represented in this way.

Had a fashion emergency if that is such a thing. Going to the Chicago House Fashion Brunch and…read moredespite all my friends and sisters' warnings, I waited to the last minute and needed help badly. They got me an outfit in my limited time and were even able to hem the pants in a couple of hours. Thanks to Stefan and the rest of the team who kept me from embarrassing my table. They were all incredible.

Unparalleled clothes quality. Great value for what you pay…read more The staff makes the experience great every single time. Hard to find brands.

Great selection and fit. Amazing customer service - had an issue that I needed help with and they…read morereally came through. Excellent team!

Awesome experience all around with top-notch customer service from Annabelle. She came through for…read moreme, my suit is on the way and I couldn't be happier with her service and help. She was very attentive and took the time to make sure I was happy with my fitting and my suit was comfortable. I would recommend Bonobos to my friends and family for sure!

A great local boutique for men's underwear, swimsuits, athletic wear, and shirts. They have very…read morecute pieces that will meet the taste of a variety of people. Highly recommend for your summer swimsuit or if you need a more sophisticated pair of underwear.

Poor customer service. I went in to exchange a pair of shorts for a different size and it was…read moreoutside the 14 day policy. There was a line to try them on when I bought them. They have 1 fitting area. I had both the credit card receipt, store receipt, tags on the item never used and the original bag I got at purchase. It was a simple even exchange. They would not do it. Can understand the policy but for an even swap they could have done it..... any other store would have swapped it out. Wont be back.

I live a few blocks away & was really excited something more in the realm of the area was going in…read morethan the limited ballerism collection. The shop is nice, open walking area with a great staff. Connor helped me today told me about bulk PSA grading which for smaller shops or whatnot sellers locally will really help selection. I think having the hometown heroes selection for 2/$25 is very cool too. hoping with the legacy Brady has celebs like matas & caleb williams will pop by for the local kids especially. cool experience & a fresh spot in the neighborhood

The sports card industry has exploded in popularity over the past few years, turning what was once…read morea casual hobby into a serious marketplace. With that growth, big names have entered the space, including Tom Brady. While his success in football brings credibility and attention, it also raises expectations for any business connected to his name. When those expectations aren't met, the disappointment can feel even stronger. One of the biggest issues that can damage a customer's experience is a lack of transparency. In retail, especially when expensive collectibles are involved, customers expect clear information about what they're buying and the policies that come with it. A major frustration arises when a store has a strict "no returns" policy but does not clearly disclose it before a purchase is made. Even if the policy exists for valid reasons, failing to communicate it upfront can leave customers feeling misled. In the trading card world, return policies can be complicated. Card values change quickly, and condition is everything. Because of this, many shops limit or completely avoid returns to protect themselves from fraud or abuse. However, having a policy and clearly explaining it are two very different things. If a customer only finds out about a "no returns" rule after they try to return an item, the issue becomes less about the policy itself and more about the lack of honesty in communication. The involvement of a celebrity like Tom Brady makes this problem more noticeable. Customers often assume that a business tied to such a well-known and respected figure will operate at a higher standard. They expect professionalism, fairness, and a smooth experience. When something as basic as a return policy isn't clearly shared, it creates a gap between what customers expect and what they actually experience. That gap is where frustration grows. A customer who spends a significant amount of money on a card only to realize they can't return it--without being warned beforehand--is likely to feel upset. This kind of experience can damage trust, and trust is everything in a market where purchases can be expensive and sometimes risky. In a competitive industry, customers have plenty of other options. If one store feels unclear or unfair, people can easily take their business elsewhere. That's why communication is so important. Clearly stating policies, whether through signs, receipts, or staff explanations, can prevent misunderstandings and build confidence. In the end, a business succeeds not just because of its name, but because of how it treats its customers. A "no returns" policy might be understandable in the card industry, but not disclosing it upfront creates unnecessary problems. For a high-profile brand, that kind of mistake can stand out even more. Transparency isn't just a small detail--it's the foundation of trust, and without it, even the most hyped businesses can leave customers disappointed.

If you're looking to purchase a tuxedo or a new suit, I highly recommend Zeglio Custom Clothiers…read more Their prices are extremely reasonable--especially when you put into account the craftsmanship you'll be getting--and their products are made specifically to you!! I found Zeglio by accident years ago when I needed to get a cheap tuxedo altered for my sister's wedding. When I walked in, I was quickly greeted by Richard. He happily suggested a nearby place for alterations, but before I left, he put one of Zeglio's bespoke jackets on me to show me the difference in fit. When I left that day, I knew I wanted to have my wedding tuxedo created by these people. When that day finally came, I called Zeglio's Lakeview location to begin the process. My call was warmly answered by Richard and the experience began. Richard is an incredibly talented and knowledgeable designer. During the design portion, he was informative, patient, and considerate, which made the whole experience really enjoyable. I did my fitting and alterations at Zeglio's store in Loop. The place is super slick inside and the tailors really make you feel important: from the professionalism all the way to the small details most people would overlook, but makes a HUGE difference (suggesting I have the length of one of my shirt sleeves shorter than the other so my watch can be visible or altering the length of my pants so my socks show when I'm sitting down). Just an amazing attention to detail! My tuxedo only required a few minor adjustments. When I finally put everything on I was shocked at how flawless everything felt--I've never worn anything that has fit me so perfectly. This tuxedo made my wedding experience so much better. I wasn't nervous because I knew I looked good! It's amazing how your confidence is affected by the clothing you wear in a situation.

LOVE this place. I came here a few months ago to get a custom suit for my wedding. I worked with…read moreRichard and David who were both amazing and easy to work with. I was expecting a super sales-y high-pressure process but it was the total opposite. Aside from literally two optional upgrades that bump up the cost $20 or so, the price of your suit is solely dictated on whatever type of fabric you choose. That's it. They don't try to upsell you at all which was very appreciated. They're very easy to work with, highly detail-oriented, and on time as far as when your suit will be done. Overall it was an incredible experience and I loved customizing my suit from the ground up without having to pay an arm and a leg. I'm already planning on coming back to replace my $150 ASOS and H&M suits!

If you're thin, this store will likely work for you. The maximum jeans size they typically carry is…read morea 34" waist (you might get lucky and find a single 36"). I asked whether larger sizes were simply out of stock or not ordered at all, and was told they generally only order up to 34". The team is friendly and the prices are reasonable. I've been visiting for years and have watched the space grow. That said, the lack of size inclusivity is disappointing. If you don't care about broader size availability and fall within their range, it may be worth checking out--the shop is well curated in theory. Personally, as someone who isn't thin, I likely will not return to a store that doesn't prioritize size inclusivity.

Great boutique run by 2 pleasant gentlemen. Well curated items that you don't really need, but will…read morepurchase anyway!

I had such a great experience at this Vuori store! Ellen went above and beyond to make me feel…read morewelcome. She helped me find pieces that fit my lifestyle, figure, and preferences perfectly. The store is easy and fun to shop, and the staff is all no pressure - just genuinely helpful and kind. Ellen is AWESOME! She shared her favorites and helped me find things I never would have discovered on my own. I can't wait to shop here again. Highly recommend!

I ordered a few pairs of Halo pants online and ended up returning one of them at the Southport…read morestore. The staff there were ALL SO NICE. They were happy to help even though it's just a return, tried to explain the return receipt to me without me even asking the question, and were very kind and friendly towards my daughter. I paid via PayPal and they were able to process the refund without any issues. Stark difference to how I was treated at Lululemon who refused to refund a PayPal purchase and did it with a horrible attitude(refer to my previous review). For the pants themselves - I love the material and have been wearing the elevation pants nonstop since I got them. They can't be passed off as dress pants tho if that's what you are looking for. I returned a pair of Halo essential as the lighter color did not look as flattering.

I Absolutely Love This Place!…read more From the moment I first walked into The Denim Lounge For Men, I knew I had found something special. This is hands down one of my favorite men's clothing shops in Chicago. The store consistently delivers a top-tier shopping experience every single time I visit. The selection of men's clothing brands here is outstanding--everything from premium denim to stylish casual shirts, polos, hats, and accessories. It's clear they curate their offerings with real care, bringing in quality pieces that suit a wide range of tastes and styles. I always find something I love, whether I'm updating my wardrobe or just browsing for inspiration. What really sets this place apart, though, is the customer service. The staff are genuinely friendly, attentive, and actually remember you. Every time I walk in, they greet me by name and know exactly what brands and styles I prefer. They've helped me discover new favorites I never would've tried on my own--and they do it without ever being pushy. If you're looking for a menswear destination that combines quality brands with exceptional service and a warm, welcoming vibe, The Denim Lounge For Men is the place. I always leave feeling confident in my purchase and already looking forward to my next visit. Highly recommend!

On a street full of women's clothing stores, this was a great men's spot to shop. There were lots…read moreof sport and beer hats, t-shirts, socks and polo shirts to check out. Also available were Chicago souvenirs like cups, stickers and bar ware. The prices were high, but there were some sale items available. Service was friendly and encouraging.