Walked in and was never asked "how can I help you?" I saw all the workers were busy with customers already so I started browsing phones waiting for someone to tell me they're available and could take me. After 10 min, I sit down on their bench. Still no check in on me and what I need as a customer. Wait another 5 min. Then a lady comes in and is immediately put to the front of the line. I left right then and there. They lost out on a sale of 3 iphones. read more

Absolutely shady. I went in to buy a new device and they charged a $199.99 "Device Payment Promotion" which I was told would go to the cost of the device. Upon review of my bill after checkout, it was nothing of the sort. Mind you, during this process oh they gave me a "free" case and a "free" screen protector "on me [sales rep]." Definitely not free. When I called back they said that was just in store costs. Who would pay $200 to buy a new phone? Nevermind the guy was a total prick. Meanwhile I only went to this store because I thought it was a corporate Verizon which it USED to be, but is just an authorized dealer (which I avoid for reasons just like this!) nowadays. So caveat emptor - buyer beware. I got completely boned by fast talking sales. Never again. read more

Accidentally put this on the wrong store! Should have been halsted Do not go here! If I could give zero stars I would. Traded in old phone for new one and told difference would be about $2 /month. When I went to look at my account today.... Christmas... I found FRAUD! A new line had been added on our account, no waiving of the upgrade fee, no trade in amount, and one of the other phones had a plan change done. The forms for our "agreement" were either not signed or scribble signed, not by us. It's taken over an hour on with phone with Verizon to remove all the unauthorized changes.... And we still don't know if they turned in our trade in so can't yet get credit for that. Don't go here!!!!!!!!! read more

The staff at this Verizon Reseller store run by Mobile Generations are committing FRAUD. AVOID THIS VERIZON STORE AT ALL COSTS. At the end of Aug 2025, we stopped at this store to ask a few questions about our account. They answered our questions, and we left. That was it. Several hours later we got emails where a new phone line had been added along with a phone (iPhone 14 Rest of World-2) that had been added to our Account. And our bill was increasing by over $90. We did not authorize the new line, nor have we ever owned an iPhone 14. I called the store and spoke to Naomi who waited on us and confronted her with what happened. She said that sometimes "things just happen". Right. I called the Store's District Manager to discuss with him - Cody B - He said that he was sure this was just a mistake by Naomi - that she just "pushed the wrong button". Right. We ended up spending hours on the phone with the Verizon support people to get this line and phone removed from our account. It took almost a month of multiple repeated calls to customer service. We finally got the line and phone removed by contacting the Verizon Executive team under the CEO of Verizon-Hans Vestberg. We asked the executive team to investigate this store for fraud. This contract store is trashing Verizon's name and reputation. Lots of similar reviews just like mine. read more

AVOID THIS VERIZON STORE. The staff commit fraud!! We used this Verizon store at 3019 N Clark St in Chicago, to exchange two phones on our plan for 2 new ones. There are five phones on our plan. Later in the week, we had a billing question and called Verizon support number. We ended up spending an hour on the phone with the support person because he asked about the new line that had been added at the store. We told him this was done without our authorization and he said that he would disconnect this unauthorized line. We were bothered enough by this to call Verizon's Fraud line the next day. The person we spoke with said that there would be a $66 charge on our next bill, even though the line was added without our consent. We said that we feel the people at the store are committing fraud, and Verizon should investigate. This is a contract store, so whoever owns it should act immediately to fire these unscrupulous workers. Avoid this store! read more

Kane is the most valuable employee - yall better give Kane a pay raise because this employee was multitasking between 6 people at one time giving each one attention. I've never seen anything like this before. Just a master with customer service and limitless expertise on tech. I came in with so much anxiety and left feeling like I saved a ton of money and learned a lot. PAY KANE MORE - you don't have employees like this anywhere. read more

Candice was great! Easy and effortless transfer to my new iPhone without any issues. She was very helpful. -Nick read more

Warning: this is a 3rd party Verizon, not an actual Verizon store. I wish I would've read the reviews prior to coming here. They told me the charge was going to $335 to get my new phone turned on. It turns out this is a bundle that their sales people are pushed to sell you. Their sales person conveniently forgot to mention that this wasn't required; even after being asked. With the bundle I was supposed to get a phone case, charger, etc. but that was "forgotten" about. So in all, I walked away getting scammed out of $220. After reaching out to Verizon corporate they couldn't figure out what happened. I then had to track down the manager to get a $220 refund. He said it was just an accident but after reading many other reviews, it seems this is a common thing they do. Steve B did correct the mistake but only after multiple calls and needing to go into the store again. The sales person also went through and changed multiple of my families phone plans to the more expensive plan. I had to spend a lot of time working with someone from Verizon corporate to get everything put back. The sales associate said that all extras/bundles such as Disney/Hulu bundles were not active and I wouldn't be charged for them but when we received the bill they had all these items on them. read more

I am disappointed in the lack of transparency in fees and charges at this store and the inability to get my bill correct. Upon coming here to upgrade my phone and take advantage of the multiple promotions they had running, I was wrongly charged the next bill (none of the promotions were applied) even after going into the store twice to confirm promos were going to be applied. There was a lack in transparency of the promotions and the guidelines to receive them (such as the home internet promo). Frustrating to have to go into the store twice and also call customer service multiple times to get this rectified. read more

We bought two new phones today. Ethan was incredible. Very engaging, friendly and made the experience enjoyable. We highly recommend the store and Ethan!!! Gary Kolesar read more

Verizon - Mobile Phones Near Me - Chicago, Illinois

I want to recognize the outstanding service provided by Jake the store manager during a recent visit to your store. My mother's phone was stolen recently and I urgently needed to replace it, and set up a second line for myself so that I could manage her affairs from my home in Washington state. This was an unplanned and costly expense, especially as I had just flown in and was away from work. Jake was incredibly empathetic to my situation. He listened carefully, understood the urgency and stress I was under, and worked to find the best possible plan to make the cost more manageable. His approach was professional, patient, and kind, and he ensured I left with exactly what I needed to stay connected and manage this complicated situation. Without his help, my mother and I would have been in a very difficult situation. It is rare to encounter someone who combines product/sales knowledge with genuine care for the customer's well-being. Jake not only met my needs but went above and beyond to make sure my experience, during an already stressful time, was positive. Thank you Jake! read more

I was there a few days ago and they helped very well. Especially store manager answered all questions of us. Thanks again.

I rarely give a one star rating, but Ethan was so rude that I feel I must. Could not have had a bigger stick up his ass. Will never return to this location. read more

As many others have stated, I was incorrectly charged an additional $199 dollars when replacing my phone. I called about the additional charge on top of taxes (for the ~$840 phone) and the $199 was explained as a "bundle of 4 items, like a case or charger." I did not purchase these items, and in fact was told they did not have the items in stock to give me. When asking for a refund, they said it would require a manager override because it had been 30 days, but I would not have known about this additional charge until confirming this was not a part of the monthly charge for the phone itself. read more

newer open any accounts in this f store! they will definitely deceive you! I can't close all my accounts with them! I've been paying for 3 months just because I once opened accounts with them! Every month $250 read more

Ethan was great! He took care of me and to another customer at the same time. He also had to call to customer service for fixing something in my phone. I didn't give 5 stars because I went back after a few weeks to get router to my new address. The new employee thought it would be nice to convince me to take 2 routers ($45 every month for each router) when I wanted to get one router and one extender ($45 a month for the router and $200 one time payment for the extender). when I got home I opened only one of them to see if one router will be enough. 2 days later the new Employee called me and asked me why I didn't connect the other router. I told him that I have them for one month with no charge and so far one router doing the job. A few days later I went back to return the old router (from the old address) another new employee told me that I need to go to the other location (10 min drive away on North Ave). I went there but they told me that I need to call customer service to get a return label. it annoying that they have a miscommunication between the stores. So I called to customer service and a very nice and helpful guy answer me and told me that he is not recommend to have 2 routers and that the extender is a great idea. also he said that because I didn't open the box, They should receive the box from me. let's see tomorrow.... (I think I will try to get Ethan's help). UPDATE: Don't go to the store if you have a problem because they will tell you to go to a different location and the other location will tell you to call to customer service. go to the store only if you need to buy something. by the way, Verizon's customer service is great! read more

Kelvin was so helpful and so friendly all other locations I wish were like this one he made it the best experience today!! Thank you!!!

Marcus was a very big help! Thank you for your time! Definitely will come back in the future:)

!!! DO NOT GO HERE, 3RD PARTY SCAM verizon location!!!! Make sure to get a receipt when being charged for the sales tax for a new phone. I was never given a receipt and later find out i was charged $200 that I will "get back" as a part of the $830 promotion I am supposed to already be getting. Manager lied on the phone saying corporate locations would only give a $610 credit anyways so this location gave an "extra $220" but they charge you $200 for it. I confirmed with multiple corporate locations that this is not true. Corporate locations will give $830 credit without charging a $200 fee. The verizon corporate worker even told me that he tells everyone to steer clear of third parties - total scam managers name was Alex M he completely lied. You would think they would want to keep a customer happy and just give back the $200 but no so now it has been escalated to the loyalty team managers as an investigation. AGAIN - do not go here unless you want to be lied to by managers and have employees not be able to explain charges they add onto the sales tax phone bill. Going to corporate location = $830 credit, going to this scam location = $630 only because they steal $200 of your money without disclosing anything. NEVER going to a 3rd party or this location ever again. read more

Kelvin was a life saver. I had a screen protector and a popsocket that I could not get off for the life of me. He helped get both of them off my phone with no damage. It was a short and easy visit and I really appreciate his help! read more

This place is a joke. And I don't mean funny. Good luck if you buy something here and attempt to return it. They sent me on a four mile walk to another Verizon store only to be told I couldn't return it there either...I'd have to call Verizon. Have you tried calling Verizon? I'd rather walk four more miles. Update: Take it from a 20 year Verizon customer who's never posted a negative review on anything before: Be prepared to wait on hold endlessly if you're calling to get a "return kit." read more

I'm grateful for Calvin (sp?). I was having an issue with my phone and he fixed it quickly. Thanks, Calvin! read more

Amazing customer service here. I'm not sure of the name of the gal who helped me but I would like to know so I can name my firstborn child after her. I had a horrendous experience on the phone with customer service after switching from a business line to a personal line and was frustrated walking into the store to be honest, but she put me at ease immediately and handled my issues so well. She went above and beyond to make sure I was good to go with my new phone plan! 10/10 recommend! read more

I came into this location to get some questions answered about my new phone. even though I didn't get my phone from them, Marcel was absolutely amazing and extremely helpful. even though they are an authorized retailer, he took the time to make sure I was taken care of. great experience! read more

Marcus was so helpful and professional. Would recommend and return for future business.

Amazing store and awesome customer service. Highly recommend. Try their best to accommodate every customer and help resolve issues.

Highly recommend this location. They answered all my questions. They were able to port my line over and even gave me credit that I'll be able to use on a future bill. I'm so grateful for the time they took to help me leave another carrier's family plan. Alexander answered all my questions, Bryan set up my phone, and the manager, Andrew, was there every step of the way to assist if needed. I'm so happy. read more

As others have stated this is a third party Verizon authorized retailer not an actual Verizon store. They will charge you extra fees and try to gouge you when you come in for an upgrade. I told them no thanks when they tried to charge me $299 in "taxes and fees" on top of my monthly payment for a new phone that was $300 total over 36 months after my trade in credit. On my way home I got notifications that my plan had been changed, they had added hotspots to my plan at no additional cost amongst other things. Well this cancelled the free Disney+ and ESPN I had through my grandfathered plan. These changes were not wanted, discussed, or authorized. We now have a case open with Verizon escalation team to try to get our grandfathered plan back and we reported the unauthorized changes made by the store to Verizon. Do yourselves a favor and go to an actual Verizon store. read more

I cannot say enough wonderful things about the Verizon store at Clark and Barry in Chicago. Anyone who needs a new phone, service on their existing phone, or questions about anything Verizon/phone related should ask for DAVID! David went above and beyond my expectation. He is patient and smart and easy to work with. A huge thank you to David for the best customer service. read more

Waited half and hour just to be told there would be $15 connivence fee for paying my bill with cash. When did it become okay to punish your customers for paying with cash. I'm so over Verizon's "premium" service. The guys in the place were perfectly nice, I'm just so fed up with Verizon's awful business practices and terrible customer support. read more

I went into this store at 7:55pm after work to pay my bill. The lady in the store had an attitude and said "ugghhh you would bring all this money in here before closing time". The attitude and complaining remarks were very much unneeded. If your store closes at 8pm, you should be prepared to assist all customers until that time with no complaints. read more

Every time I come in this branch it's always the up most professional experience! Today I had to return some earbuds that malfunctioned after a few weeks of owning them. David and Diego greeted warmly from the moment I walked into the door....though they looked pretty busy! They were kind, professional and more importantly they resolved my issues with my earbuds and sent me on my in a timely manner! Theses guys deserve a raise! I'll for sure be back! Thanks Guys! read more

Marcus Link went above and beyond to help us purchase and set up new devices and make sure we got the best promotions available. He was also exceedingly patient in helping explain the final bill to us over the phone and helped trouble-shoot some last minute issues a couple days after the initial purchase. Great customer service and follow-up!! read more

I explained to Justin I was moving from sprint due to my mother passing and being on her plan. Of course in true sleazy fashion my first bill was sent within 6 days of having my phone and new Apple Watch that I was told would only be an additional 5 dollars. Turns out that's a lie. Then I was suppose to only be paying 80 bucks for service turns out that was a lie too. They said enrolling in auto pay would we decrease my bill, but they didn't say it was 3 billing cycles which I found out from the billing person when I called 611. Spoke to the manager and he said he was going to disconnect the call because it is now February 9th and Verizon and Miguel have no clue where my trade in is. This is ridiculous and unprofessional. This place is horrible! Please find another carrier. They are unwilling to help. I had to move carriers because my mom passed. I got this plan back in November. Their unwillingness to help has been awful. I have seen this all over tiktok of Verizon stealing and losing trade ins. read more

DO NOT GO HERE. I've lived in the area for 6 years and used to always come upgrade my phone hassle free, however, that has drastically changed. First of all, THIS IS NOT a real Verizon store. It's a third party cell phone store called "Mobile Generation" that uses Verizon as a cover. The nightmares and fuckups I had here upgrading my phone was something I wouldn't wish on anyone. I was told I had to pay in store a $200 deposit towards my new phone (regular upgrade) and in exchange I had to pick four "free items" from the store - I said no, I don't need more chargers, just upgrade my phone. Turns out they never applied the $200 towards my phone. When I went back to confront them, it took an hour for them to fix it and their "fix" was issuing a credit to my account that ended up changing the entire family's plan. They are scam artists - will talk fast, use acronyms, etc. and it's only if you pay attention and push hard they admit their scam. DO. NOT. COME. HERE! Get your new phone online or pay the price. read more

I called Verizon at 7:50pm with an urgent need for a hotspot. Brianna picked up the phone and took care of everything. I walked into the store at 7:57, and walked out at 8:00pm (closing time) with my hotspot ready to go. Completely blown away by her efficiency, and kindness during that stressful night! read more

Waited an hour, barely acknowledged. Asked someone how long it would be and he got pissy and told me they'd help me when they could. Finally left and no one said a word. I'll go home to California where they give friendly service. read more

I went in to buy a new phone and finally after 2 and 1/2 hours I walked out the door. The process was very slow and frustrating. This I could excuse because I had a new guy helping me and he was doing his best. What I really find frustrating is the lack of transparency. The man who appeared to be the manager kept coming over to help my guy with the process. He talked me into buying this device called The hum that plugs into your car. He told me it would just be $2 a month on my bill because of some special deal. Of course no one shows you what your new bill will look like before you are required to sign contracts. I was finally able to see a summary of my new bill today and the hum is costing me $25 a month plus a one time $50 fee. I would never have bought this if I had known these were going to be the costs. of course now I have a two-year signed contract that I signed under false pretenses. The communication about options and costs was very poor. read more

I want to compliment your employee Antonio H @3701 N Halsted St location, I left my wallet in the store he kept it safe! What a great brand ambassador when it comes to customer service, this young man is an example of what service is all about. Corporate let him know! read more

James Redmond is such an asset to Verizon! His customer service approach is top notch. He was so helpful in securing the right IPhone for my needs and then was kind enough to set up the phone right there in the store. He was so polite and kind. A perfect employee! Thank you James. Elyn M and Tammie the perfect dog read more