The man refused to force restart my phone after I came in for help after it was completely frozen. He also ruined my screen protector, and just told me to talk to my parents about it. Very horrible experience. I had a similar situation six months ago yet the lady fixed it within a minute. read more

Omar provided outstanding service at Verizon and went above and beyond to make sure everything was taken care of. He took the time to explain my options clearly, applied every discount I qualified for, and made the entire process easy and stress-free. He was professional, patient, and genuinely cared about helping me get the best deal possible. I truly appreciate his help and would highly recommend working with him. Definitely a well-deserved 5-star experience. read more

Verizon - Mobile Phones Near Me - Des Plaines, Illinois

Juan was exceptional with a dramatic and complicated situation. Used every opportunity to deliver wonderful customer service. High Five to his patience and can do attitude. Thank you. read more

Great to have a new phone and great to get very good customer service. My new cell works like a charm, and we were helped and set up with all the essentials very quickly and painlessly. Go to your cell carrier and not a broader retail store. If you want good service and quality performance, do not settle for less than . . . read more

Switched from AT&T to Verizon. My sales person was Betty. She was super friendly and very patient with me as we converted plans. Everything went really well. Good location. Good service. And very friendly. Taking a trip to the Philippines and they found the perfect plan for me. read more

If you go there ask for Juan or Kevin. Juan made adding a new line to my husband's business account a seamless and painless process. He made the experience easy and was a pleasure to work with. We also noticed a lot of the other reps asking him for help with figuring things out. Good leadership skills there! Kevin also helped me out with a porting issue from straight talk. Super friendly, quick, and easy to work with. Thank you Juan and Kevin for the great experience! read more

If you are looking for a quick way to get a broken phone fixed.... This is the place, the promotions for the new phones are better than any other retailer out there right now. I would recommend anyone to come here. They even have Kyrgyz and Russian speakers read more

I Went to this store to buy a phone & the sign said open & when I went in, I waited & waited & when the girl finally came out the back she was very angry & rude & said 'uh we're not open yet so you shouldn't be in here. & I replied 'well why does the sign say open & why are the doors unlocked if you're closed?' Needless to say this was a VERY bad experience & I decided not to do any business whatsoever with them. I went to a Verizon corporate store instead because apparently this was just a authorized retailer. read more

I'd like to give a great review of Brian Santiago at this location. He knows what he is doing. He is incredibly positive and upbeat and knowledgeable. It's painful upgrading, and it still took over an hour, but we were very pleased with service. There is a lot going on when setting up a cellular phone. read more

horrible experience ! Valentine's Day special for loyal customers I was told if I upgrade two iPhones I will receive third phone for free ( Motorola ) I didn't need to upgrade my second iPhone or I didn't need to upgrade Motorola since both of them were under 12 months old I took the deal , guess what?! I am paying Motorola now, they keep denying that Motorola was for free. my son who was with me is my witness. Venessa was the salesperson and I have know idea if it was lock of experience or just Negligence read more

Terrible experience from the beginning. $35 in store set up fee on top of the Verizon $35 activation fee is completely uncalled for. Avoid this location and go directly to a Verizon store. read more

AVOID!!! AVOID!!! AVOID!!! This location double charges the $35 activation fee. Save yourself time and money by going to a Verizon corporate owned store. This location is an authorized dealer, not an actual Verizon store. Upon calling Verizon directly, they themselves even stated that there's a problem with authorized dealers double charging. They call it an in store setup fee. On top of that you are still required to pay Verizon the activation fee. Even after we asked and agreed to only paying the $35 for two devices, they still refused. Again, save yourself the aggravation and go directly to a actual corporate store. read more

I live 250 miles from this store but my 97 yr old mother lives just around the corner, but has no transportation. She needed a new charger for her phone. I called and the gentleman that I spoke to, Muntaha, was very helpful! He was able to check to make sure the charger was the correct one in the store on a phone just like my mom's, then delivered it to the reception desk at the facility she lives in! Thank you!!! read more

Had a great experience at the Des Plaines store. They were knowledgeable efficient and friendly. We worked with Tom and he was great!

Excellent experience with selection of my new phone. The entire staff was friendly & most importantly knowable about products & services available. Do yourself a solid and purchase your new phone or accessories at this Lee Street location! When you do..... you will know for sure you've got real authentic Swedge! Respectfully, PK read more

I give this -5 stars. Absolutely HORRIBLE experience at this location and will be reporting it! my husband and I along with our baby went here to try to get an answer about a storage problem that I was having with my iPhone 13 ( I've had it for less than a year) that was purchased at this store. We've also been Verizon customers for years (my husband for 27 years). A woman named Psalms was helping us and basically told us that my phone had turned into 'a brick' and there was nothing they could do and her solution was to upgrade to a new phone. We asked to speak to a manager and another male said that they don't have managers, refused to give us his name, and then proceeded to literally tell us to leave. They were SO rude and we've never been treated this way!!! We proceeded to go to the Verizon store in Mt. Prospect and a wonderful gentleman was able to find and fix the problem within 5 minutes. We will be contacting Verizon to let them know of our horrible experience with this location. read more

I have never had a a bad experience at Verizon into I went to this location. Went in to get some tech support advice but they had zero interest in helping at all. Their first and only response was "you're out of warranty, and don't have service protection, but we can buy your device from you and sell you a new device." Each time I said I was there for tech support, not a new device, they went right back to trying to sell me a new phone. Absolutely useless. Don't ever use this location, find a good corporate store where they aren't just trying to make a quick (and possibly unneeded) sale. read more

All I can say for this place is BEWARE! I had a quick question on the phone and the salesperson couldn't get me off the phone faster. I walked in the location and it was like a feeding frenzy. 2 of the 3 staff I could see talking to customers were relentlessly pushing product on them. I mean hard... I think the one guy was afraid to move. Talked to a sales rep. He nearly did anything to keep me in the store short of blocking the door. The deals he was offering were not all that great. In the end, all I needed was a new battery. Not a whole new phone. Which I got elsewhere. read more

BEWARE!!! Stay away from this non corporate store. They are doing illegal transactions. They claim they charge tax but are not disclosing it and I doubt they are paying the tax man my hard earned money. They demand you pay them CASH which is against Verizon Corporate policy and then they charge an additional fee to accept CASH. And then the worker's pocket this cash. They charge you set up fess which Verizon owned stores do not charge. They claim cost of be $X and then it is wrong and they have no idea how to correct their errors. There is alot of double talk from these workers who all claim they are managers so there is no one of authority. This franchise is Des Plaines, Mt. Prospect, Elk Grove, Edison Park and Jefferson Park. Stay away, do not waste your time with them. read more

We had a very positive experience working with Freddy V. We came in to learn about switching providers and were provided a lot of information to help make us the best decision. We left with 4 new Verizon iPhones and a much lower cell phone bill! Thanks again for making a stressful situation as easy as possible! Definitely recommend calling or visiting the store with any questions! read more

I honestly have no clue what these other reviews are talking about. I walked into this store and I was blown away by the service I received! The door was opened for me they greeted me with a handshake and I was sat down at a desk. I came in the store to buy a new phone for my daughter not only did I get a new phone for her but I also got a new phone AND my monthly bill was lowered. Apparently at the corporate location I went to they were overcharging me for unlimited data and I had insurance on an old phone that I told them to take off! They explained the whole process and even what the next couple bills will look like. What an amazing experience I had here, anytime I need a new phone or anything Verizon related I will be going to Cellular Sales. They are what all retail stores should strive to be!! read more