T-Mobile

2.8 (9 reviews)

Mobile Phones, Telecommunications, Electronics

Closed • 10:00 am - 8:00 pm

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T-Mobile - Mobile Phones Near Me - Des Plaines, Illinois

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M H.

136

180

3 years ago

I went and 4 people at desk and no one in store. They wanted $10 for bad SIM card with the store manager saying "I can't override the $10 in my system" and they then sent me to 4 other stores (?)I went to Cumberland Lawrence store and that manager helped right away. I said to that store on Lawrence "you must be a corporate store "- they said "no they were third party" - third party same as this store on Lee street. So as a businessman I have to give this Lee street store a one star since the workers were not bad people but the customer service to a business customer with a nonsense story about they can't override the system turned out to be totally ludicrous. (Go to Lawrence and Cumberland) read more

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Becky P.

227

4 years ago

Terrible service!! It should not take over 30 minutes to pay a bill. Also, our 5 year old daughter had to use the bathroom and they said there's no bathroom. Go to a different location!! read more

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Ryan H.

147

4 years ago

Suzanna and Matt took great care of me. Was having phone trouble and Matt steered me in the right direction. Suzanna the next morning got me back online! Will be coming back to this store for my upgrade here soon! Thank you all! read more

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Alexandra R.

4 years ago

Save yourself four months of unraveling the scam that this store ran on my account and do NOT do business with them. Long story short, I went in to trade in two iPhones for two free new ones and switch to T-Mobile, a promo they were running. They ended up opening up four lines instead of two, adding two tablets to my account that I did not ask for, sold me two air pods at a full rebate promo when only one was eligible for the rebate, and put in the iPhone trade in as a buy one get one offer instead. The owner Chris clearly runs this scam on a regular basis and has his employee trained to do so. They didn't think I would look at my receipt???? I reported them to T-Mobile, who knows if any action was taken. I am STILL trying to correct my account since December. It is now April. And Chris if you read this, and I'm sure you will, clearly you are the M. read more

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Annie L.

7 years ago

This store is always so organized and everyone is so helpful! Especially Salvador! He's the best. I will definitely be back

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Bronica A.

164

6 years ago

One of the best T-Mobil stores in town. Got the best costumer service and the associates are super nice and helpful. Big thanks to The owner for making sure everything was great. Happy with my new phones!! read more

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Chiquita Y.

7 years ago

I just had worst customer service from the juiced up sales associate here. He's so rude! He put his hand in my face was disrespectful and asked me questions unrelated to T-Mobile's business relationship with me. The other associate, the young guy was very nice and helpful. I asked the rude man named, "Chris" to call customer service for me so that I can get a current bill with my latest address on it and he told me, "there's no calling anyone. There's nothing to do," I was irritated and appalled. I can tell that he's used to talking to women in that way but he picked the wrong one today! I called customer service and definitely filed a complaint. I work in the customer service industry. I give good reviews on good customer service and bad ones when I get bad customer service! I only have T-Mobile for my son. I personally use Verizon. I was considering switching over after my plan ended but not now! I've never gotten good customer service from T-Mobile! read more

Business owner information

T-Mobile

Oh no! This is not the type of experience we want to provide. Please…

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Amit S.

9 years ago

I like to Put 0 star but dont have any option, Worst customer service i ever seen , Very rude Manager and staff, They are ready to Mass up you account anytime . dont go to this store or dont buy anything from here . read more

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Ishtar S.

8 years ago

Great Customer Service! They took the time to help us out with all the small details. I was so happy that they had the patience to help me and my family with exactly what we were looking for. I would recommend to all my family and friends to come to this T-Mobile. read more

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More info about T-Mobile

1451 Lee Street
Des Plaines, IL 60018
Directions
(847) 813-9632
Call Now
Visit Website
https://www.t-mobile.com

Payment methods

Does T-Mobile take credit cards?

Yes, T-Mobile takes credit cards.

Outdoor Amenities

Does T-Mobile have parking?

Yes, T-Mobile has parking options.

From the Business

Specialties

Visit the T-Mobile store in Des Plaines and discover America's largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1451 Lee Street can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

History

Established in 1994.

T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become synonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬¨'Ä†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

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Explore benefits

Prime Telecommunications

5.0

(3 reviews)

I have used Vic and his team in 6 different company moves over the last 15 years. From cabling to…read moreafter install service you will never find a better company to work with, staff is knowledgeable , prompt and efficient in all aspects of todays technology. Seriously, you can't go wrong using their services. I hated moving but loved the opportunity to deal with Prime again. Richard S

Joe was super helpful. I first went with Comcast voice edge and the experience was horrible. Joe…read moretook care of us right away even when the phones went down and malfunctioned from Comcast. I highly recommend them for any business.

One Stop Intercom Services

4.8

(9 reviews)

John was amazing and very professional! He is well trained and a problem solver. Our condo…read moreassociation has worked with other intercom companies and One Stop is much much better. This family company deserves your attention.

Prompt and quality service. The technician Jay was extremely knowledgeable and responsive. Will do…read morebusiness with them again.

Art's Wired Electronics

4.7

(28 reviews)

Art and his team did a great job taking care of our audio visual repairs at Replay Lincoln Park…read more Art responded in a timely fashion, came out the next day and diagnosed the troubles quickly. They provided great service at a fair price. Highly recommend and I'll certainly use them again

I was waiting on a computer for my car and had it immobile in my garage…read more I wanted the remote starter removed and Art was the only outfit that would come out to my house to remove it, as it wasn't running and I couldn't drive it anywhere. Art was supposed to send out a guy to do it but for some reason couldn't make it. Art came out later in the appointed day to complete the job. quick and goes the extra step to take care of his customers...very impressed about how he treats his customers and it i the future if I have any work pertaining to his business. I will be calling Art first. Thanks again, Art.

MTC Networks

4.9

(35 reviews)

Sharif and his team went above and beyond to help onboard our business. From running cabling to…read moremounting hardware, MTC ensured that our business was fully operational before leaving. MTC came out for an initial site survey and was in contact with us during every step of the install. We were provided photos of all the drops, the cabinet, even above ceiling video of the wiring. I highly recommend them to anyone.

Spoke with Sharif over the phone and he helped me troubleshoot over the phone. I'm so thankful!read more

Active Telephone & Data

5.0

(1 review)

I've worked with Active Telephone & Data for about 10 years. They helped us set up data networking…read moreand phones in a remote office and then helped us move the phone equipment to our main office once we closed the remote office. For many years they were our "go-to" provider for anything related to our old Nortel phone system, including helping us recover from a lightning strike. Recently they helped us convert from the Nortel system to their own VOiP solution. The conversion was seamless and the system works flawlessly for our 10 person studio. The best thing about them, and the reason we chose Active Telephone over another solution such as Vonage, is their customer service. If we have any questions or issues, it's great peace of mind to know we can call Marty or Bob and they'll be at our office fixing the issue whenever necessary. I cannot give any higher recommendation than I can for Active Telephone & Data.

From the owner: Active Telephone & Data is operated as a 1-man operation and installs Voice and Data cables, Fiber…read moreOptic cables, paging systems and Wi-Fi networks. I have been in business since 1995 and primarily provide troubleshooting and repair or cables of all kinds, paging systems and data networks. I do not use any subcontractors.

Astound - Chicago

1.6

(954 reviews)

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

DO NOT USE THIS SERVICE. Truly one of the worst services I have ever used. I got a self…read moreinstallation kit, followed the instructions and could still not connect to the internet. I called, was told I had to call to set it up (this is not included anywhere in the instructions in the self install kit). They tried setting it up, could not, and tried to charge me $30 to have a tech come out. I called the next day, and was told that, because someone in my apartment previously had used Xfinity, Astound could not connect unless a tech came out. The next availability was over a week away. Lastly, while the phone call support staff is nice, the online chat staff is incredibly rude, repeatedly blaming the customer (me) even though they confirmed I followed the instructions. I am canceling my service immediately and telling everyone I know not to ever use this service.

Nova Fix

4.8

(282 reviews)

•$$

The owner is a very transparent and honest man. I went in for a data recovery but he offered to fix…read moremy phone at a at a very fair price, almost half of what others were quoting. The repair wasn't possible so we only did the data recovery which was only $40, while other shops said they'd only do it at $160. Would come here if I had other phone troubles.

This is a great business! Reasonable pricing, excellent customer service, and a perfect repair. I…read morewill be recommending NovaFix to everyone!

MK CELLPHONES REPAIR & UNLOCKING

4.9

(64 reviews)

I was looking for new cell phone service and a phone. They had a variety of new and refurbished…read moredevices to choose from. I got a really good deal and will making this my home base for all my future purchases. I recommend going here before you make any purchases I guarantee you'll walk out a happy customer. Thank you for your outstanding service Patty Rice

Cracked the back of my iPhone and MK quoted a great price, dropped it off when they opened and it…read morewas ready a few hours later. Perfect service and highly recommend them!

T-Mobile - mobilephones - Updated August 2026

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Metro by T-Mobile

3.0

(2 reviews)

God Awful Service, " Please " Dont Go Here! Do Youself A Favor if U see The Lazy Girl at…read moreNarrangasset Metro PCS by her coffee dark and offer her a bed job. I noticed some typos. this girl Anissa / Alicia had a Fowl mouth on her. All I asked for was help on my phone, she said call insurance at this is phone #, how could I use my phone if display wasnt working. She than said I had to help my mom last week. I suggest u get help I was on lunch t work. couldn't talk anymore more. I asked for her supervisor she said their not going to do anything. I came bqck l8tr to ask for help after work, dhe said do u have your pin i said no. I asjed if she could look it up , she said i dont have Access. We'll I went to carpenterville location, the girl looked up mu pin and got my chain for new phone done. I complimented the attendant to her supervisor cause Anissa at Narrangasset needed a bed to lay down in not a Job! Metro PCS in Narrangassett Ave Chicago Sucks! God they hire anyone, while metro pcs in CARPENTERSVILLE IS AWESOME. THE GIRL IN Narrangassett Needs Help, social counseling and training. I doubt very Badly if anyone will give good review so review below underneath this review is done by employee if it's good. Stop Don't Go Here

One of the best Metro stores I've ever been to. Customer service is great the ladies working here…read moreare always so helpful and happy to help.

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