I have been a customer of yours for years. My account is set up on autopay, and I have never had a…read moresingle late payment or payment issue. During all the years I lived in Florida, I also never had any problems with your company.
Recently, I moved to Chicago and upgraded my phone. At your store on State Street in Downtown Chicago, I was offered a $60 privacy screen protector, which I agreed to purchase.
I have only had the screen protector replaced once, and for approximately two months now, I have been walking around with my phone screen completely damaged, cracked, and looking absolutely terrible. And I sincerely hope that the original screen of my phone has not been damaged in the process.
What frustrates me the most, however, is the complete lack of care and customer service at the State Street location. The service is extremely slow, and when I am finally helped, I always receive the exact same answer: "We don't have the screen protector in the store. We'll have it next week."
The following week, I get the same answer. The week after that, the exact same answer again.
Eventually, one of the employees asked for all of my information and my address so they could ship the screen protector directly to my home. And to this day, I have received absolutely nothing.
Meanwhile, I am still walking around with a severely damaged phone screen and a screen protector that should have been replaced months ago.
How much longer is this going to continue?
I am reaching my limit. If you are unable to resolve such a simple issue, I will pursue my legal rights and will also seriously consider switching to another carrier. Because, at this point, you are simply not delivering what you promised to provide to your customer.
And let me make one thing very clear: if my phone's original screen has been damaged as a result of this situation, you will also be held responsible for the corresponding costs.
I am completely fed up with this level of disregard and disrespect.
I want my privacy screen protector issue resolved TODAY, or I want my money refunded, along with reasonable compensation for the time, inconvenience, and frustration this situation has caused me. Otherwise, I will take the appropriate legal action against your company.
I have always been an exemplary customer. I pay on time, I keep my account on autopay, and I consistently fulfill all of my obligations.
The absolute minimum I expect from a company of your size is respect, accountability, and for you to actually deliver what you sell to your customers.
I sincerely hope this is the last time I ever have to complain about this issue.