Great workers with lots of knowledge and expertise!…read more I had quite a few issues with getting a new phone. I seriously tried about 7 times and i NEVER walked out of a store with a new phone. There were some deep issues that were keeping me from getting a new IPhone. I started to get extremely frustrated. No store seemed to be able to help me. No one could get me farther than "It says we can not upgrade your phone even though you are due for an upgrade". Until I met Charles at this store... Now, spoiler alert, I didn't get my new phone at this store. But Charles went out of his way to dig extremely deep into my situation and figure out what was happening. The first time I stopped in, he got me a few steps farther than other stores had got. So I started to get excited! But then boom... another issue and I couldn't get my phone. But I had somewhere to be so I had to leave. But I came back about a week later and he helped me get a phone number I needed to resolve my issue! So I left the store (had to be somewhere yet again) and dealt with this new number. I finally got conformation that i was able to get a new phone! I was in a mall at the time i was notified so I just went to the Verizon store in the mall and go my new phone. But because of Charles help I was able to get my new phone and get onto a new plan! Ever need help or ANYTHING related to verizon go here!

My experience was very good. Kyle assisted me with some major phone issues. His patience and…read moreknowledge were excellent. He also helped me in the Verizon store in Park Ridge,il I hopefully will need to get a new phone in a few months and will go to see Kyle.

Excellent customer service received on 9/1 and 9/2! I went in for different reasons and yesterday…read morefor sales, and Alvaro gave me exceptional and professional customer service both days! I am so happy we now have this T-mobile Experience store for all our customer concerns, sales, etc.! With our team of experts! A shout out to Enrique, Taj, Victor and Raquel! Everyone was busy but made sure to keep us updated and offered a bottle of water while waiting. Thank you! Once again, special Kudos and thanks to Alvaro! Added note: i want to also give a shout out and Kudos to Jaquelin who I spoke with today 9/4 and was very helpful and excellent customer service too!

I really dislike writing negative reviews as I know that most employees try really hard to take…read morecare of clients professionally. If there were a way to make this zero I would...but Eddie, one of the gentlemen working at the store, saved the day. Went to the store with a damaged phone. 800 number assured me that, given the damage, I could trade it in and upgrade...she also promised to document our conversation and that representation. She did not. Upon my arrival at the store and discussion with the very professional and helpful associate, he consulted with the manager ... who refused to accept the trade in. I spent the next 45 minutes talking (once again) to the 800 number, who took care of the manager's inappropriate and incorrect refusal, and documented it according to T-Mobile's written policy...and then waiting my turn to talk to Eddie again. IMPORTANT: the store is MASSIVELY understaffed -- it appeared that people were waiting for 30-45 minutes for the privilege of talking to someone. While he was a star and took care of me like a pro, the broader functioning of this store is embarrassing and should be categorically unacceptable to their headquarters. The manager's failure to adhere to policy was beyond astonishing. It should not take -- literally -- nearly three hours and a wrestling match to get a phone upgrade to which one is entitled and which one has been promised. I'll add as a note to T-Mobile that I have gotten the runaround at this location before, and virtually every time I have gone to a retail location to complete a transaction. Sigh. One star. Do not recommend. Consider your choice to go to this location very, very carefully.... Do it online if you can. Horrible experience. Worst of all worlds, in that I DID ultimately receive what I should have...but am still sufficiently furious to slam them online.

DO NOT USE VERIZON The worst provider and services!…read more Constant interruption and outage internet. Frustrated ex customer! I would put no star if that was the option And very rude agent in this location!

Can't say enough good things about the service at this location! Both times I've come in, there was…read moreno wait, the staff was extremely helpful and friendly. I worked with Manawell and Daniella and he helped to lower my monthly bill while also walking out with a new iPhone 17 and new ipad! Great experience!

Usually my "In store"and "call in" experiences are painful and leave me wanting to slit my wrists -…read morewith a dash of primal screaming. Unknowledgeable employees, confused, untrained, deceptive, provided conflicting packages, fear of being overcharged. Has given me anxiety just thinking about the interaction I typically experience. However, Yesterday I met Edwin, Asst. Manager at this location. He is what excellent customer service is all about!! He was clear, professional, informative, friendly, helpful, gave Great suggestions to this former Sprint customer (of 20+ years) and I'm saving some money. He was a delightful and has a great work ethic. Thank you Edwin and TMobile. I'd even do a commercial to support this positive experience!

Just wanna give a huge shoutout to Yesenia and Andrea, they both helped me out when my girlfriend…read moreand I switch from AT&T. They offered us great promotions, and walked us through the steps for everything. So if you're thinking about switching, I highly recommend asking for them!

I had the best experience at this T-mobile location. Dezirae, store manager, came through for us…read morewhen time was not in our favor. Her customer service and attention to detail was much appreciated. She knew how to get the job done, and am so grateful. A shout out to Alan who was great with transferring the data and making us feel confident that he knew his work well (which he did!). Thank you!

From the owner: Visit the T-Mobile store in Niles and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 239 Golf Mill Ctr Spc 278 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Still the best place for phones and the newest Apple products. They really care about explaining…read morethings if you don't understand the plans. Clean store layout. And lots of parking in the plaza. Highly recommended for those who want a GOOD deal on the NEWEST phones! Thanks KORE COMM! Love my Rosegold iPhone!

The owner is very helpful and kind. There are Android and iPhones. The cell service is Metro by…read moreT-Mobile. He is also fluent in Spanish! Parking is easy.

Really great service. I drove out of my way to buy a phone at THIS store because it had the best…read morereviews! Once I got there I could see why! So glad I went! The employees especially Edward, were so hospitable and kind! They helped guide me in making the purchase that best suited me. They were very knowledgeable and informative, which is what I needed. They helped me consider all my options with no pressure and they were very patient. I really feel like they went above and beyond and made me feel that I mattered as a customer. I felt that all my needs were met, and I was highly satisfied. I would highly recommend !

This is why I left ATT for Pure Talk. ATT treats its customers like dogs - even though I had been…read morewith them for 20+ years. I've been to this store twice. the first time they told me I would be credited for my old phone which I paid off when upgrading. It never was credited to my account. had to call customer service and they said it wasn't paid off. I had to dig up my old bank records to show the payment. Second time was to close my account. The guy who came up to help me wasn't interested in anything I had to say. I simply wanted to confirm the closure and see if I could pay my balance in the store. He literally just said, "nah your account is closed" and then just walked away. classic ATT customer service!

The new leadership at this store has done wonders for customer service thank you this is now the…read moremost helpful att around

What a decline. New staff that did a horrible job transferring my old phone to my new one. Not…read moreknowledgeable Also has yet to set up our autopay that is supposed to discount the bill $40, Avoid

Very solid and reliable iPhone support. Timely solutions. Good service. Handles all computer…read moreproducts.

Just stopped there, place is closed I guess out of…read morebusiness. Went here a few times always good service. Must be to much competition. To bad. Good service.