I cracked my iPhone screen and the frame separated from the body of the phone. I thought my phone…read morewas a goner. The touch screen would not work at all. I messaged Cell World, and the owner messaged me back within minutes. He was really helpful and accommodating. I brought my phone in that evening, and the gentleman who helped me could not have been nicer. He was thorough, efficient, helpful, and friendly. My phone was entirely fixed, and it only cost me $49. I couldn't believe it. It was HALF the cost of what other places were quoting me, and the phone looks brand new! I hope I don't drop my phone again, but if I did, I would know right where to go.

Needed my charging port replaced and paid for it, came back a 2nd time cuz it wouldn't work with…read moreany charger and he told me it was my cable but it works perfectly fine for other devices. Called multiple times and came in person today and their closed early.

This place truly saved me when I was in a bind. Friendly, knowledgable, and they were able to get…read moreme in and out in about twenty min. Highly recommend!

VIP level of service! I, like others, made the mistake of dropping my iPhone without a case…read moreprotector. The back glass shattered into several pieces, so it had to be replaced. Apple quoted over $350 and required me to go to a local store, schedule an appointment, and wait for the repair. I could not interface with anyone at Apple, but had to click through multiple links. Meanwhile, I called New Era, and they messaged me back immediately, saying they would look into my request. They offered me a time that worked for MY schedule (within their working hours) and quoted $100 less than Apple. In addition, they offer pickup and drop-off! The owner messaged me himself and came to pick up my phone so I could keep my work-from-home meeting. Within an hour, I was at the store picking up my phone. Case repaired and no hidden fees, just the agreed-upon price! I would definitely use New Era again, but hopefully not too soon....

The store is amazing as you can get almost every imaginable electronic equipment out there. The…read morecustomer service is great. I recently got a few DVDs edited from the store and also gave a VHS for converting to DVD. I would highly receommend them. Shakeel, one of the store owners is great to work with.

If you're traveling overseas, this is a good place to check out. Lots of electronics with different…read morevoltages...like hair dryers, curling irons, etc. The prices here are amazing...but they do have a no return policy that makes me kind of suspicious....

Came here today-the gentleman was very helpful. I only came here because of the good reviews I…read moreread-he deserves them!! I'll be back here if ever in need of assistance again!!!! Check this place out!!

I asked their price to wipe my cell phone and laptop - a factory reset. I have seen the steps…read moreonline, and it is not complicated. But I am not a tech person so I wanted to make sure it was done correctly. I called the shop and they quoted, get this: $65 for phone and $175 for laptop (then he said oh, it's $125 for laptop). DO NOT USE THESE TYPES OF GREEDY SMALL BUSINESSES. That is outrageous.

Raj was attentive and helped me set up my new phone. He was incredibly understanding and walked me…read morethrough the entire process. Excellent customer service, couldn't have asked for anyone better to help me out.

Raj and Carlos are so KIND!!! Willing to go above and beyond. Thanks guys 10/10 .............read more

Bobby is sooo helpful here! Multitasking and keeping his cool! Thanks for assisting us in using our…read moredeductible insurance after we washed our phone! Good to call ahead and advise them if you have an extreme issue, like washing a phone. Use the red chair to wait your turn and just know Bobby will be listening if you talk about what you're here for. And bonus check in 25% off here on yelp for a new phone case.

I spent two days in the phone with xfinity to release my phone number. They put me in Xfinity Jail…read more Finally they gave me the "code" to release my number. Woke up the next day to find out that BOTH of my phones were not activated. Needless to say I couldn't call out to call either service providers. I ran to the Verizon store in Lincoln square. Bobby looked up my non existent account. Gave me the phone and coached me through the online Verizon customer service. It took about an hour but they were able to activate my new phone. This is the best Verizon store. I won't go anywhere else.

I seldom give review and only give it when it's necessary. This is the first time I'd be giving 1…read morestar and does not even deserve a star. Let me give you a WARNING. Do not go to this place. Go to a legit T-Mobile Store. @T-Mobile this store is giving your company a bad name. 1. Employee does not wear proper ID or name tags and per employee they are not required to give their names. 2. Not informed on how do their job. 3. Rude, liars and disrespectful. I went in to pay my bill using gift card and a lady immediately said you cannot do that, I told her I've done it before and yes you can do that. She did swipe the card and said I have to pay the remaining. I informed her that I just want to pay $100. She went to the back and talk to someone. When she came back she asked for the card again and swiped it twice and she said my card does not go thru, I explained to her it's not going thru because she swiped it already. This employee is very dismissive and stated she cannot help me and my gift card is not valid. I asked for someone who is above her or who can assist me better than her. She said "I'm the only one that you can talk to". The lady at the back heard my voice and came out. Still gave the e same attitude, unhelpful and dismissive. I asked for their names and they refuse to give their names. I called the company that runs this business and the guy that picked up the call said someone will "hopefully" returns my call. I've been a TMobile customer for decades and this franchise / employees gives TMobile BAD name. #T-Mobile @T-Mobile I think you better check this franchise. You're welcome in advance.

If I could give this store a negative review that would be well suited. The employees are lacking…read moreknowledge of how to troubleshoot. And they completely acknowledge that they cannot help you. Why pay someone for doing nothing.

Went to Galería Musical today to get my phone repair. I…read morebought my phone there about a year ago and I've had zero problems. Some kids asked me to borrow the phone on Thanksgiving and it got a virus after. As usual the place was really busy, but the owner Paul made sure that I was taken care of right away. He always makes you feel welcome even when he's super busy. One of his employees took care of me and took care of me right away at a great price as well. I will definitely go there next year for on your phone. I love their customer service and knowledge.

My daughters had completely broke and partly shattered the screen of their new iPad; so I brought…read moreit here hoping to have the screen replaced. Paul was super kind and helpful. He had it repaired for me in under a week. I went in to pick it up, and it looked BRAND NEW, beautiful! I'm one happy customer, and I will definitely be coming back here for any and all issues that they can help me with, because they are trustworthy and great.

Excellent friendly service. Staff at this store are wonderful! I highly recommend this team…read more Brian

Very bad customer service and unprofessional attitude, the lady just want the customer do…read moreeverything on own and call the company to get help, not interest to sale any service or product to customers, and just inform to go Apple Store to get the phone or order online so she working here do nothing on her jobs. I can't even get a positive feedback to resolve my issues with what I am paying the plan.

Do not get your phone repaired here! I had a cracked iPhone 16 repaired along with my friends…read moreiPhone 16 pro. BOTH screens cracked within 3 days of repair from normal use. The screens they put on both of them were very thick and didn't look right. They said they have a 30 day warranty but when I brought them back they said I dropped it and wouldn't cover it. I know for a fact I did not drop mine, my friend said she didn't either. My iPhone screen also had the color LCD stripe down the middle and stopped working completely. I wanted to give a local place business but it ended up wasting money and was bad customer service. Save yourself the headache and time

I am a fed ex driver and this business is on my route …read more I came here because water had entered my phone and the screen no longer worked . Being these two people are Mexican just as I am. I had huge trust and hope they'd help out . Paid 129$ for the screen replacement BUT they did not fix the face detection. I went back and their excuse was sometimes it works sometimes I won't . Refused to fix it . These two men sure know how to fineness . The 24karat Jesus gold chain hanging from his neck says more about them than their skills to fix anything. BEWARE.