Excellent friendly service. Staff at this store are wonderful! I highly recommend this team. Brian read more

Very bad customer service and unprofessional attitude, the lady just want the customer do everything on own and call the company to get help, not interest to sale any service or product to customers, and just inform to go Apple Store to get the phone or order online so she working here do nothing on her jobs. I can't even get a positive feedback to resolve my issues with what I am paying the plan. read more

Went in looking for an Ethernet cable, which they do not sell (but neither does the Walgreens or Verizon store in the area), but one of the employees gave me one of his own. Awesome staff! read more

The T-Mobil store on Western was very happy and helpful when it came to signing us up with new phones, phone and internet service. Once that was done so was the service, they were no longer interested in dealing with customers. If you do choose to work with T-Mobile there are stores all over the city I would choose any other location than the one on Western in Chicago. read more

Very rude staff. The lady that works there named Giavana was very rude and unprofessional. When I asked for help she rolled her eyes at me. She was too busy talking and laughing with a coworker.I never received any help and had to contact support to resolve my issue.ĺ read more

Great experience and shout out to Alejandro. He helped activate a new phone, transfer data from my old phone, and put on a screen protector. Very helpful and much appreciated! read more

I came into this store to get my screen protector changed and it was super fast less then 5 min thanks to William

The staff in this location is not helpful especially the one working on the weekend. They don't know about their promotions. They want the customer to call the customer service which should be part of their job. read more

I experienced the worst customer experience ever, recently when I tried to activate a new phone number and order a new product. I spoke with seven different people who were lacking in customer skills and were unable to provide any assistance or support. I learned weekends are outsourced. There was communication barriers and lack of skill training. Horrible experience I will be changing my phone carrier soon. read more

The customer service was really bad The manager hanging up very rude walked in to get new apple watches and she didn't want to show me how to set it up just gave it to me with a attitude and said just do it your self! When asked for manger above her said she can't get that manager info wtf don't go to that store read more

I came to this location on a Wednesday evening and all I wanted to do is get my screen protector replaced. I thought the employee that was going to attend me was going to be kind and helpful. But as soon as their was a problem, he panicked and didn't know what to do. I tried to work with him and ask a few questions, but I received pure attitude for doing so. Then, his excuse was, "Sorry, I had one of those days and I'm closing." Although I completely understand, he then he asks help from a co-worker and says,"Can you help me, I want to this guy to leave already." I genuinely feel disrespected and upset with my experience that I had at this T-Mobile. I never thought I'd say this, but I'll never be coming back to this location. read more

It's been almost 24 hours since I visited this store and I'm still in disbelief... honestly, I thought I was on candid camera or something. I don't believe I've ever had worse experience in a retail environment. Went in to buy a phone. They were very nice. I was excited and a little nervous; I was about to drop $1200. They convinced me to trade-in my old phone for which they were giving me $400 and then I had to give down payment of $400. When they printed contract out it said the amount financed was $720. It didn't add up for me so I asked for explanation. When the girl working there started adding up with calculator 400+400 I only mentioned I have accounting degree and this doesn't make sense. She got extremely annoyed by me and raised her voice at me; "well, no one else has hard time understanding this when I explain it!" My jaw dropped. I said "well, it seems like I might be the dumb one. I need clearer explanation" "I've been trying to explain this to you but you keep interrupting me and asking questions" "Well I've been trying to understand that's why I ask questions. And please don't be rude to me and don't raise your voice at me. I'm a paying customer here. Even if annoyed you a bit, you don't yell at me" " no! There is no more employee-customer! I'm a person! You come in here and you can buy or not, no one is begging you to buy anything. You've been talking down to me since you came in(it beats me)." I looked at the guy standing next to her and saw that he was a manager there and I said this is not acceptable. He shrugged and said; I have not seen anything unacceptable, but you can talk to me and I'll explain everything to you" "Nope! I don't need to talk to anyone else. I didn't have a problem talking to her at all. But since this is how it is, I don't want this phone. I will even consider leaving T-Mobile all together!" Voiding transactions, deleting data transferred to the new phone, refunds took some time-no talking from anyone. When everything was done, I picked up my phone and on the way out said "have a nice day" Crickets!!! Nothing! They said nothing. Don't go there! There are two other stores close by-visit those instead-they may be better! Hopefully!!!! read more

Worst place ever, I only give one star because there's no zero starts! I went into this place asking for help on transferring my info from one phone to another, all that a fat girl said was, we can't do it. You have to do it from a Google account. I notice her lazy face since I step in there and I knew she wasn't going to be much of a help, well, the manager act like he wasn't there either. No wonder they have 3 starts... If you need any type of help go to lincolnwood mall, second floor and Maritza, Nick or Erick will go out of their her way to help you the best way possible. read more

The manager Jasmine is extremely disrespectful and unprofessional. At point of sale when I'm about to pay for the plan I chose, she offered a different plan and I kindly refused explaining my situation and my preferences. She refused to continue with the transaction and literally kicked me out of the store. The other employee also refused to finalize the transaction because he said Jasmine is his manager. I've been a customer for many years and will be seeking a new carrier with more respectful employees. This behavior is extremely upsetting and I've never seen someone treat people this way. read more

The worst experience ever. This is a franchise, not a corporate Tmobile store -- Google why this makes a difference.

I don't trust mobile carriers. They nickel and dime their customers at every opportunity, all while telling you what a great deal you're getting. In the past, I've dreaded walking into a mobile store for purchasing or billing questions, because the commissioned sales associates were more interested in adding additional features or accessories than actually finding the right plan for me. After years of having gigs that provided and paid for my phone, when it was time to purchase my own plan for the first time in ages I rolled the dice and walked into T-Mobile. Their recent failed merger with AT&T left the company flush with cash which they had been investing in their network, and their deals sounded solid. I picked the right store. Andy and Patrick at T-Mobile are everything good about mobile retail. They listen to your wants, ask probing questions to discern your true need, and align you with the device and plan that fits you best. They're personable, funny, and go out of their way to make sure you understand the agreement you're entering into with their company. And the next time you visit, they'll remember your name. I've sent friends and coworkers to them - and in the era of online everything, suggesting someone go out of their way to a little shop on a weird corner in a northern Chicago neighborhood is the best complement I can think of. read more

"Your phone doesn't have a problem, maybe you have a problem!?!" That was the response I got from some idiot named Andy at this store, completely unprovoked, about one minute after I walked into this location. I was not able to log into my e-mail server with my password on the phone and the phone was running blazing hot. The battery was dying within an hour without any key strokes. "This phone runs hot. You must not know the password!" I informed him that I've had the same password on the account since 1995. "Clearly you don't. I can't help you. Can I help the next customer?" "Are you going to help me?" "NO! Now get out of my store!" he screams. "What's your name?" I ask. He won't give it to me. At that point he sprints around the counter and gets right up in my face and starts screaming that he's calling the police and his friends are cops. He violently throws the door open. This was the first time in my life I've felt threatened by a store clerk. So much so that I had a police officer check out the store. (The police officer recommended Verizon.) If you can't provide basic customer service to your paying customers without losing your shit, you're in the wrong business. At the very least get some anger management training. I have used other T-Mobile retail stores without any problems (read my 5 star review of the Irving/Damen/Lincoln store.). That store and the one on Lawrence and Kimball are customer service superstars. read more

if i could give a 0 star review i would. the worst EVERRRRR!!!! my husband was offered a job went to 2 interviews 2 background checks and nobody ever got back to him. he continued to call them and after a while once they answered and heard it was him they would hang up on him. the manager JASMINE is the worst manager i've ever met. i've gone in there myself hoping to switch carriers but never will i ever go to t-mobile!!!!! i get way better customer service at the flea market than this garbage establishment!!! read more

Super Friendly staff I was greeted right away. The store manager (mike) made sure to review my account and lowered my monthly plan. I definitely recommend this store. read more

Just had a great experience buying a new phone here. I believe the person working with me was named Lupe and she (along with her two coworkers) made it quick and easy. Very knowledgeable and took the expected safety precautions. Recommended! read more

The worst store and bad customer service they lie on me( Ricky) lie on me and I've been paying 3 month extra money in my bill he sell me cell phone on promotion then I discover there is no promotion and I have to pay full amount read more

These guys ROCK. I was greeted straight away and someone helped me from start to finish right away notwithstanding that they were a little busy. And, even better, they were thoughtful enough to get me a deal on my purchase (it's currently black Friday weekend). All and all, I'll definitely be returning to this store when the need arises! read more

Made a purchase here, tried to return 10 minutes later, they would not refund purchase, don't go here

Manager there (last name Vann) is extremely unhelpful. Not engaging or empathetic in the least when dealing with a difficult situation with service or hardware. By contrast, the store on Kimball/Lawrence is fantastic, total opposite. Do yourself a favor and go there. read more

I have been a T-Mobile customer for over 20 years, the service at this store was amazing! I felt appreciative by the employees and especially Andy was very attentive. I really appreciate it and for that reason I'm staying with T-mobile. read more

I went here today to have them buy out two out of my three current Verizon lines. Very rude and extremely unknowledgeable about the process. Referral program NOT WORKING: this could be a corporate problem but here the staff just gave me access to their computer for me to type in the referral information. Their system could not find my friend's info and he is INDEED a longtime T-Mobile customer. The manager could not answer my question regarding Verizon contract buyout (I only want them to buy out 2 out of my 3 lines). They also told me it would take DAYS to switch over but within 5 minutes after leaving the store I was left without a working phone as I needed to change my SIM card. Don't other places ACTUALLY SWAP YOUR SIM CARD AND THEN VERIFY BY CALLING YOUR NUMBER? Don't they want you to be happy and your service to work? I switched to T-Mobile from Verizon due to cost and contract but this service is ridiculous. I hope I can find a good T-Mobile store for any future needs I might have. I hope T-Mobile corporate see this review as well. read more

My sister, husband, and I were on different carriers and we came in this past Labor Day weekend to take advantage of a great promo they had going on (1 star). Jeffrey was our sales rep and he was personable and patient as our switch overs took a few hours (2nd star). My husband's Samsung phone ported over with little to no problem, just a lengthy amount of time. My iPhone 5S was off the grid for a while since they did not have anymore 16GB iPhone 6's left in stock, so Jeff looked into the inventory of the T-Mobile store that's on the 2nd floor of Lincolnwood Mall (abt 15 mins away). He told me they had 12 in stock (I didn't care whether it was silver or gold). I arrive at the mall and they tell me no one has called and that they do not have any 16GB in stock. At this point, I am pretty agitated that I drove all that way and the inventory was not confirmed. So the mgr of the Lincolnwood store sends me into Skokie to yet another store that DOES have my 16GB in stock and is holding it for me! Hallelujah! Unfortunately, we were not made aware that porting over from Verizon may take anywhere between 2-48 hours, so my sister was having a mild panic attack. Yes, we all now have lower monthly bills, I must say the hoops that we had to jump through to get our phones back up and running was an all day adventure to say the least! Hopefully my savings will make up for that. read more