Went at this location to pick up my new iPhone…read more Aaron who helped me out was pretty chill and nice to talk too. Provided me with the usually options of services, which while I didn't need most of them, they were explained nicely and straightforward. I will be coming back for their iPad promotion though. I was in and out in 30 mins and great experience as a first time user finally getting out of my parents phone plan

Handled issues with Landline.phone Upgraded to digital now…read morethe only phone in house that works is Landline Didn't warn me to purchase DIGITAL phones for 2nd floor so I'm getting a lot of exercise at age 71

Went to the store and 2 associates and the manager (nico)were talking for like 2 baseball inning…read moreabout some girl at work. Went to ask ? About the account and there like your not on the new system. You were on the old he didn't even want to check the system to see if I was on it , or even help me he like just type xfinity. Com it felt like he just want to go back and talk about that girl.

Absolute joke of store. Everyone is walking around with an iPad and actually doing nothing. You can…read moreliterally lose couple of hours of your life and won't get anywhere.

BEWARE of this verizon store! All rude scammer employees. There are many other similar reviews…read moreaffirming my experience. i would not recommend anyone go here unless you want to be scammed! Employees will not even acknowledge you unless you are looking to buy a new phone so they can make commission. My experience: I came to this store with my mom because my phone was experiencing a glitch, after it died, it began to only charge to 1% and nothing further. After taking it to Best Buy who ran diagnostics, they informed me there was no damage to the phone and it was not my fault, but something in the internal system had just failed (basically a glitch) and it most likely wasn't recognizing the battery. My phone is barely 1 year old and has never had damage to it. So, my mom called verizon corporate and they said we could trade in this broken phone and they will provide a new one for free, all we had to do was bring my broken phone to a verizon store so they could call tech support and confirm the diagnosis themselves. This was all notated in our account. When we came into the store, the employee Ivan came up to help us. My mom explained the situation and all he asked was if we had a protection plan. We said no, and he said there was nothing he could do to help us. We were very confused and explained again how the agent we called at verizon corperate knew we did not have a protection plan either but insisted we could get a new phone. Ivan said he doesn't know why the agent would say that because if we didn't have protection there's nothing he could do. We asked him if he could just call tech support like the verizon corporate agent said they should do and he told us with an attitude there's no point in even calling tech support because i'm 100% not getting a new phone unless i buy a new one. he then refused to help us. My mom decided to call verizon corporate right there in the store and they let us use their telephone. of course, verizon corporate confirmed we could get a new phone, and since the store we were in was unhelpful, they would just ship the phone directly to our house in 2 days and we will ship the other one back. we were on the store's telephone for a good hour and a half and not once did a single employee check on us, come over to ask anything, or even offer us a chair. at one point while i was on the phone my mom went over to the manager to complain about the employee ivan, the manager didn't say much and afterwards, there was no other customers in the store, and all the employees, including the manager and ivan, were sitting down chilling, hanging out and laughing. again, not once did anybody ask if we needed help and the manager did not send ivan over to apologize for lying to us. Had we listened to him and not called corporate again, we would be stuck paying $1,000 for a new phone. He lied and said there was no way we could get a new phone and refused to help us, while verizon corporate sent us a new phone with express shipping for free because they actually care about the costumer. When we complained about the store to the agent on the phone from corperate, she confirmed that they were probably being unprofessional and unhelpful because we weren't looking to spend money and therefore they couldn't make commission off of us. we filed an official complaint with verizon corporate and i hope any higher up manager of the store would get in contact with me about this horrible rude experience.

The employees of this store are definitely not properly trained to deal with the hearing-impaired…read more The sign on the window states that they speak bi-lingual but obviously they are not helpful to customers with a hearing loss. Hearing Impairment is part of the Americans With Disabilities Act. So businesses, like this Verizon store, should be complying with ADA standards. Teach employees to write down questions and answers for the hearing-impaired customer, not get flustered nor start talking louder.

My Hubby & I have a few electronics. But we also have a very old school desktop computer which we…read morestill love to use. We had problems & took it for a check up. Alex took care of everything & He is The Best!! We are older & he was so patient & very kind to us. He took a lot of time to explain everything once it was ready to take home. He even called to remind us about backing up stuff as well which we will do. He knows what he is doing in every way. He is very nice & professional even when there are other people waiting. He seems to be on his own a lot as we had to go there before. But he is always kind & keeps cool about everything. I wish I knew what he knew about computers! He is very caring & kind to customers as well. We never feel rushed. Alex you are very Kind & it is not fake either. Very considerate & patient. Thank you so much for taking care of our computer needs. If I had the $ I would hire you as a personal assistant with all of our electronics, tv & more. You are The Best!!

I purchased a new phone at Best Buy the last week in July 2026. The Android phone was $300 less…read morethan what T-Mobile had. Yes, it was the EXACT SAME phone! The young man at BB was very helpful in answering my questions regarding my new phone. I appreciated his knowledge/expertise. I don't receive "knowledge and expertise" experience from T-Mobile customer service. A few years ago, I purchased a laptop at BB and had a positive experience with the young man from the Geek Squad at BB. Customer Service is NOT the best in many retail stores. Don't be passive-aggressive at BB or you will NOT get the service you want and/or expect. I went to the T-Mobile store inside IHIP mall. The young lady who tried to sell me the SAME phone saw me walk into T-Mobile. I told her I needed to have my data transferred from my old phone to my new phone. She was the same person who attempted to SELL ME the same phone at $300 MORE. LOL! My experience at BB was "OK" -- it was not over the top customer service, but I prefer having a competent person who is knowledgeable and has expertise in a product and can answer my questions than have "5 star" customer service. Thank you, Best Buy.

Usually my "In store"and "call in" experiences are painful and leave me wanting to slit my wrists -…read morewith a dash of primal screaming. Unknowledgeable employees, confused, untrained, deceptive, provided conflicting packages, fear of being overcharged. Has given me anxiety just thinking about the interaction I typically experience. However, Yesterday I met Edwin, Asst. Manager at this location. He is what excellent customer service is all about!! He was clear, professional, informative, friendly, helpful, gave Great suggestions to this former Sprint customer (of 20+ years) and I'm saving some money. He was a delightful and has a great work ethic. Thank you Edwin and TMobile. I'd even do a commercial to support this positive experience!

Just wanna give a huge shoutout to Yesenia and Andrea, they both helped me out when my girlfriend…read moreand I switch from AT&T. They offered us great promotions, and walked us through the steps for everything. So if you're thinking about switching, I highly recommend asking for them!

Don't waste your time here place is horrible terrible customer service. The guy didn't even fix my…read morephone and made me pay extra charges for him breaking my phone and none of my screws were placed back in the phone my battery was taken out and left moving around in the phone wish I can leave no stars but

Great store! The owner is very knowledgeable and helpful. Great variety of cases and screen…read moreprotectors. Prices are way better than the big box stores.

I brought my PC here specifically to have my BIOS updated because I was getting crashes and an…read moreIntel CPU stability warning. I was explicitly told the BIOS was updated and everything was fixed. When I got home, my PC was still crashing, and the exact same warning was still there. I checked System Information (msinfo32) and my BIOS date was still from 2023, meaning they never updated it at all. They either: * Didn't know how to update a BIOS, or * Lied and said the work was done when it wasn't On top of that, they downloaded/changed things on my PC without fixing the actual problem I paid for. I wasted time, money, and still had to troubleshoot everything myself afterward.

Thank you RYAN ! For the help ! Very good spot I fixed my…read morephone and they took care of it super fast. Very happy with my value. And they gave me a free screen protector. Highly recommend

Least professional mobile carrier I have EVER encountered. Sales guy knew next to nothing on what…read morehe was selling and no customer service in sight. Extremely rude and unprofessional all around. Do better or i'll find better.

The worst place ever i been with metro for years but this place are the worst the owner told the…read moreworker to say that to say they dont have phones in stock so stupid and a liar please work with integrity.