The staff here is awesome. I have visited this location multiple times and the assistance provided…read moreby Juan is exceptional. He takes the time to listen to the issue and is patient when it comes to solving the issue at hand. Thanks guys.

Unfortunately I can't give this location a good review. After waiting for 22 minutes for the store…read moreto open I greeted the young lady with pleasantries letting her know I hoped my need would be easy to knock out of the park. I brought in my trade-in phone to be dropped off as part of my new phone deal allowed me the choice of shipping or an in-person transaction. Well, she said the store system wasn't "updated" to take in trade ins.Okay I thought. Unusual but ...okay I guess. So, I asked if she could look up the nearest store that does. She said she couldn't do that and that it was the customer's responsibility to find that out. Next she said she could print out a shipping label (even though I made it clear that I was opting for the in-store phone trade in. An inquiring young man (manager?) came over seeming to be helpful backing all her words. Yet, no label could be printed. He offered to provide me with a shipping box and bubble wrap. I said "yes, SOME kind of accommodation would be nice" The young lady made her way to the stock room and came back with a 2x2x5 box for my Note 10+. I thought, really?? That's when I slid my phone back into my pocket and told them, "Ya know what? That's okay. I'm good." Well, since you're reading these words obviously I'm NOT good!!

I came into AT&T a little frustrated but hopeful. After seeing the lengthy wait, we were greeted by…read morePerla, an amazing associate. I won't go into detail about the issues I was having but the overall phone and service were not good and leaving me unhappy with dropped calls and a glitchy phone. I am very thankful that she addressed every. Single. Issue. that I presented. I was on a time crunch because of my kids but I have been a member since 2020 and I was as not looking to switch companies. Although the new iPhone 18 Pro Max is coming out, I appreciate that Perla did not pressure me to upgrade. I was looking to open new line and was still able to walk out with a new phone. Perla assisted me, taking on unnecessary questions and angst, through laughter and reassurance, I stayed within my budget and truly enjoyed my visit. I couldn't have asked for a better associate than Perla. She is so knowledgeable and after not having a home AT&T I am proud to say that now I do! This is the reason why I truly wanted to keep my service! This is what I pay for!

Went at this location to pick up my new iPhone…read more Aaron who helped me out was pretty chill and nice to talk too. Provided me with the usually options of services, which while I didn't need most of them, they were explained nicely and straightforward. I will be coming back for their iPad promotion though. I was in and out in 30 mins and great experience as a first time user finally getting out of my parents phone plan

Comcast/Xfinity is the best internet provider that I have found as far as the speed & reliability…read moreof their coverage & internet access. As far as contacting a person when service is needed they are pathetic & severely lacking. Zero Stars Everything is automated. The recorded responses don't give you the option you need to talk to a person for technical support. I recently bought a new modem & router. Whenever you change the modem you need to contact Comcast to send a signal to the new modem. This can prove to be a lesson in futility. I called repeatedly to an endless loop that didn't provide the options I needed. If your already an existing customer FUGET ABOUT IT. Your kind of F-ucked if you need help. I even tried to call as a new customer to get a person hoping I could get transferred through the correct channels. As a potential new customer I went 2 for 2 w/an instant connection to a person. As soon as they knew I didn't need new service they hung up. WTF?

Is zero stars an option? Or negative infinity stars? Giovanni the manager is an absolutely…read moreincompetent pathetic person who was completely unhelpful and rude. He lies and misinforms people. This company forces elderly people to come to physical stores to resolve issues that should be handled over the phone or online. First they say call the number - then they say go to the store - then at the store again they give me a number to call. Joke of a company. Went to the store today because the text messaging and phone call I made both said I had to go to the store to fix the issue that Giovanni (the pathetic excuse of a manager) said yesterday we could handle this issue at home only to be told at home to go back to the store - which I just did today and spoke to this rude incompetent "manager" named Giovanni who wrote this phone number down and said to call them now. When I attempted to have him help me with his company's issues by assisting me with the phone call to that number he threatened to call the police to trespass me from his building. Xfinity is a joke of a company. A $78 billion dollar technology company that can't make simple account changes without dragging 80 plus year-olds out to stores only to be told to call a phone number which we tried before being told to go to the store!

BEWARE of this verizon store! All rude scammer employees. There are many other similar reviews…read moreaffirming my experience. i would not recommend anyone go here unless you want to be scammed! Employees will not even acknowledge you unless you are looking to buy a new phone so they can make commission. My experience: I came to this store with my mom because my phone was experiencing a glitch, after it died, it began to only charge to 1% and nothing further. After taking it to Best Buy who ran diagnostics, they informed me there was no damage to the phone and it was not my fault, but something in the internal system had just failed (basically a glitch) and it most likely wasn't recognizing the battery. My phone is barely 1 year old and has never had damage to it. So, my mom called verizon corporate and they said we could trade in this broken phone and they will provide a new one for free, all we had to do was bring my broken phone to a verizon store so they could call tech support and confirm the diagnosis themselves. This was all notated in our account. When we came into the store, the employee Ivan came up to help us. My mom explained the situation and all he asked was if we had a protection plan. We said no, and he said there was nothing he could do to help us. We were very confused and explained again how the agent we called at verizon corperate knew we did not have a protection plan either but insisted we could get a new phone. Ivan said he doesn't know why the agent would say that because if we didn't have protection there's nothing he could do. We asked him if he could just call tech support like the verizon corporate agent said they should do and he told us with an attitude there's no point in even calling tech support because i'm 100% not getting a new phone unless i buy a new one. he then refused to help us. My mom decided to call verizon corporate right there in the store and they let us use their telephone. of course, verizon corporate confirmed we could get a new phone, and since the store we were in was unhelpful, they would just ship the phone directly to our house in 2 days and we will ship the other one back. we were on the store's telephone for a good hour and a half and not once did a single employee check on us, come over to ask anything, or even offer us a chair. at one point while i was on the phone my mom went over to the manager to complain about the employee ivan, the manager didn't say much and afterwards, there was no other customers in the store, and all the employees, including the manager and ivan, were sitting down chilling, hanging out and laughing. again, not once did anybody ask if we needed help and the manager did not send ivan over to apologize for lying to us. Had we listened to him and not called corporate again, we would be stuck paying $1,000 for a new phone. He lied and said there was no way we could get a new phone and refused to help us, while verizon corporate sent us a new phone with express shipping for free because they actually care about the costumer. When we complained about the store to the agent on the phone from corperate, she confirmed that they were probably being unprofessional and unhelpful because we weren't looking to spend money and therefore they couldn't make commission off of us. we filed an official complaint with verizon corporate and i hope any higher up manager of the store would get in contact with me about this horrible rude experience.

Verizon in Norridge is by far the best place to get your cell phone needs taken care of…read more Kevin the manager and Marcin took care of my family members and they couldn't have been more awesome. Thanks guys , you are rock stars Stay safe all Bob C :)

My Hubby & I have a few electronics. But we also have a very old school desktop computer which we…read morestill love to use. We had problems & took it for a check up. Alex took care of everything & He is The Best!! We are older & he was so patient & very kind to us. He took a lot of time to explain everything once it was ready to take home. He even called to remind us about backing up stuff as well which we will do. He knows what he is doing in every way. He is very nice & professional even when there are other people waiting. He seems to be on his own a lot as we had to go there before. But he is always kind & keeps cool about everything. I wish I knew what he knew about computers! He is very caring & kind to customers as well. We never feel rushed. Alex you are very Kind & it is not fake either. Very considerate & patient. Thank you so much for taking care of our computer needs. If I had the $ I would hire you as a personal assistant with all of our electronics, tv & more. You are The Best!!

Walked in to buy 2 TVs, no one to help, no cart large enough to place them in, I dragged them to…read morethe front and was asked to go back to Home theater to check out. "I'll have someone with you in just a moment" 5 min later left for a different Best Buy. 3 open registers up front.

Usually my "In store"and "call in" experiences are painful and leave me wanting to slit my wrists -…read morewith a dash of primal screaming. Unknowledgeable employees, confused, untrained, deceptive, provided conflicting packages, fear of being overcharged. Has given me anxiety just thinking about the interaction I typically experience. However, Yesterday I met Edwin, Asst. Manager at this location. He is what excellent customer service is all about!! He was clear, professional, informative, friendly, helpful, gave Great suggestions to this former Sprint customer (of 20+ years) and I'm saving some money. He was a delightful and has a great work ethic. Thank you Edwin and TMobile. I'd even do a commercial to support this positive experience!

Just wanna give a huge shoutout to Yesenia and Andrea, they both helped me out when my girlfriend…read moreand I switch from AT&T. They offered us great promotions, and walked us through the steps for everything. So if you're thinking about switching, I highly recommend asking for them!

Don't waste your time here place is horrible terrible customer service. The guy didn't even fix my…read morephone and made me pay extra charges for him breaking my phone and none of my screws were placed back in the phone my battery was taken out and left moving around in the phone wish I can leave no stars but

Great store! The owner is very knowledgeable and helpful. Great variety of cases and screen…read moreprotectors. Prices are way better than the big box stores.

Thank you RYAN ! For the help ! Very good spot I fixed my…read morephone and they took care of it super fast. Very happy with my value. And they gave me a free screen protector. Highly recommend

I called and asked for a price to fix a iPad home button and he quoted me $50, I said great because…read moreI had another place for the same price, but was farther away. When I got to their location he said $60, I told him what he quoted me before and he just denied it, I think he thought since I drove in I would just agree to the higher price. Don't use this place, they can't be trusted.

Greta customer service. Great prices, and really good prices on accessories. It's brand new inside…read moreof the hip mall.

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at the…read moreTotal Wireless Kiosk located in Harlem Irving Plaza Norridge. With budget-friendly multi-line plans you can add a 4th line at no additional cost. Covered by network, we help you find the right fit for your lifestyle by today and explore our wide selection of the latest devices and accessories. You can even keep your own and number. At Total Wireless, we're totally with you.