I waited 25 minutes out side for this man to open up the store lost like 4 clients we waited for 20 minutes for it to be open they need a new manager here that can make it on time this guy is bad for the business then he takes his sweet time to open up the gates not good read more

T-Mobile - Mobile Phones Near Me - Norridge, Illinois

Unfortunately I can't give this location a good review. After waiting for 22 minutes for the store to open I greeted the young lady with pleasantries letting her know I hoped my need would be easy to knock out of the park. I brought in my trade-in phone to be dropped off as part of my new phone deal allowed me the choice of shipping or an in-person transaction. Well, she said the store system wasn't "updated" to take in trade ins.Okay I thought. Unusual but ...okay I guess. So, I asked if she could look up the nearest store that does. She said she couldn't do that and that it was the customer's responsibility to find that out. Next she said she could print out a shipping label (even though I made it clear that I was opting for the in-store phone trade in. An inquiring young man (manager?) came over seeming to be helpful backing all her words. Yet, no label could be printed. He offered to provide me with a shipping box and bubble wrap. I said "yes, SOME kind of accommodation would be nice" The young lady made her way to the stock room and came back with a 2x2x5 box for my Note 10+. I thought, really?? That's when I slid my phone back into my pocket and told them, "Ya know what? That's okay. I'm good." Well, since you're reading these words obviously I'm NOT good!! read more

Be careful they told me that the phone is half price promotion if i get new line. So i got new line and i paid half the price over $600 in cash, I ended up getting bill every month for the other half. Stop fooling people and scaming them. read more

Bait and switch. I went in to simply change the sim card to a nano and keep the same plan. I had a perfect $35 plan 100 minutes, unlimited text, and 5G unlimited data then slowed and they changed it to some garbage cheap ipad device with 2GB data and no data on my phone and unlimited talk and text. Then, had me charged for the tablet, after telling me it was free. On top of that, they pulled my credit report without telling me. I didn't agree to any of this. A simple sim card change took 1 hour. Charged me for a sim card I was told was free for prepaid accounts, said no, so - charged me, then gave me a free sim card on top of the one inserted into the new phone because sim cards for prepaids are free. Untrained people working there. read more

Tonight was just one of many that I've gone to T-Mobile to find something out....and have had the misfortune of having their employees giving me COMPLETELY WRONG INFORMATION. The gal who worked there couldn't even figure out information from my contract. She had to get help to read it; he was mistaken as well. T-Mobile sucks overall. read more

On Friday, September 25th, 2020, my family and I went to the T-Mobile store in Norridge, IL (store # 1570) to look into switching from Verizon Wireless to T-Mobile. We were met by the Store Manager, Juan Salgado, who assured us that T-Mobile had a more cost-effective plan for us. He asked us how many lines we were looking to add and I stated TWO mobile devices and TWO tablets. He offered us a plan, which inclusive of taxes and fees would bring us to $170.00 for unlimited data, text and talk for two mobile lines and two additional lines for tablets as one of the tablet lines would be free. This price seemed way too good to be true, so I asked him about the cost again and he confirmed that price. Sunderela was the associate in charge of setting up our account, but she did not know a thing about the technical side of selling these phones as she was not able to point out a single feature difference between their two promo phones: Samsung Galaxy Note20 5G vs. iPhone 11 Pro. My sister ended up telling us instead and we told Sunderela that we wanted the iPhone for our new plan. She proceeded to search her inventory and stated that they do not have two of those devices available in stock at the store. I told her I could come back when they do, but Juan offered to go get the two iPhone 11 Pros from a different store. They said that it might take about 25-30 minutes max, so I agreed. I wish that Juan just stated right then and there what an inconvenience it would be for him to go get the devices from the other store because the attitude that we got when he came back was clearly very indicative of that and quite passive aggressive. It's not our fault that him and his staff didn't know what devices they had in their inventory prior to making the sale! Instead, Juan went on his trek to what felt like Siberia because he took two hours to get us these phones. No exaggeration. Two hours. I'm not sure why because he never offered a single explanation upon his return to the store. Meanwhile, Sunderela was working on the account transition process and we discovered that she had begun to transfer the wrong phone number as she read a seven as a two. A mistake we only caught because my mother went up to her to check on the progress of everything. She also spelled "ave" as "ace." Juan returned to the store, but he didn't bother coming up to us and doing his due diligence as a Store Manager to thank us for our patience as his "quick run" turned into two hours without even a drop of water to be offered as per courtesy. Sunderela began the data transfer process and had to be walked through the entire process by her colleague (Victoria?). The only time Juan came up to us was because Sunderela needed help adding insurance to both mobile devices. He asked us if we wanted to add International Calling, which we AGAIN declined. We asked her for a paper copy of all of this and she in turn told us that we can only find it on the T-Mobile app, but that it will be visible in a couple hours that same day. The entire process took almost four hours when it should be 30 minutes MAXIMUM. When I was finally able to log into the T-Mobile app the next day, I noticed a bunch of things had been added to the plan. I found out that there were a total of FIVE voice lines added to my plan and that the cost of data on the two tablets was $65.00 pre-taxes and fees not $20.00/each as discussed. Also, international calling & PlusUp was added to both of our mobile devices! The total charges came out to $376.00 instead of the $250.00 INCLUSIVE (with cost of one phone) that we were promised! We had made the decision immediately that we would cancel our account with T-Mobile because these kinds of business practices are unacceptable. It is shady, underhanded and objectionable. I went back to Verizon Wireless that same day - within 24 hours of creating my account. Be forewarned if you're interested in this company/store. They are really out here trying to scam people in the middle of a pandemic where people are literally losing their hours at work, their jobs, their health, their houses, their lives, etc. read more

The moment I walked in the door someone wanted to come help me. Very nice and kind employees who actually seem to care. They didn't all just try to sell me other products, would recommend this service, and this specific location to anyone! read more

Horrible customer service at the T-mobile store at 8350 W Lawrence in Norridge. The customer service representative named Salvador was pushy, rude, and insulting to a point that my questions were ridiculed by him. I reported the incident to the T-mobile home office. I have been a T-mobile customer for 19 years. read more

Do not do business at this location. It took one and a half hours to get set up and transfer our number to new T-Mobile service. Customer service person was lacking training, expertise and there was no management on site. The CS person waited on several people at the same time rather than taking care of and completing service/sale for one customer. After an hour and a half in the store, took another 35 minutes to lodge the complaint with an OVERSEAS call center. In addition the store had a stereo playing with Spanish music. Why? The neighborhood is not Hispanic and English is the spoken language in this country. Did we receive poor treatment because we were not Hispanic? On top of that the CS person did not tell us to terminate our service with our current provider to ensure we would not be double billed. Go Verizon. read more

Great customer service unfortunately I forgot the lady's name that took care of my husband and I. Very friendly and explained everything in detail to us. Thank You Very Much! read more

The staff here is awesome. I have visited this location multiple times and the assistance provided by Juan is exceptional. He takes the time to listen to the issue and is patient when it comes to solving the issue at hand. Thanks guys. read more

One of the best customer experiences I've ever had. If only T-Mobile have a team as this one, their brand will be number one world wide. Think these ladies should train all T-Mobile workers. From being highly professional to going above and beyond for the customer to making a grand sale. Their manager was amazing with allowing them practicing independence and also supervising and jumping in when necessary. Felt that if you give these ladies the world - they would totally run it with kindness, professionalism and amazing business skills. Highly recommended? read more

So I had this issue with the insurance company (Assurant) where they could not deliver my phone into my complex, So I asked them to return the phone back to the company. I fully expected to be able to try again another time, I was wrong. After calling Assurant they told me there was nothing I can do because you cannot make a second claim on the same IMEI number. I then tried calling a T-mobile customer representative and told me the exact same thing. I was so frustrated because I am a 12 year customer with T-Mobile, I have paid all my phones and bills up to now. I am a determined man, so this time I go up to the Store. I talk to Stephanie, and she figures out how to get me my new phone in 10 minutes! I want to thank everyone at the T-Mobile store for dealing with my rants for the last hour (I was there the entire time lol). I wish them all a Happy Holidays. read more

I walked in having no idea which phone I wanted. They helped me make my decision and not once pressured me one way or the other. They then went ABOVE AND BEYOND and helped me when I forgot my iCloud password and help me for over an hour to try to recover it and save all my data. Which we eventually were able to do! Juan was AMAZING! read more

Great help! The staff here was very patient when answering my questions and offered more help than needed. I wasn't able to figure out how my newly purchased phone was working, and two staff members were able to assist me. Thank you! read more

So, I wanted to see if I could buy a new line of service with a Hotspot promotion for $20 off online. Fortunately, in the store a better deal was displayed for the hotspot where you could getbit for free with 3 months prepaid service. The lady in the store said she couldn't honor the current online offer and couldnt offer the displayed offer because it ended more than 30 days ago. She then removed the offer from the display. Thanks for the deceptive advertising! Three employees standing around not even wanting to suggest a product or service without being specifically asked. read more