Comcast/Xfinity is the best internet provider that I have found as far as the speed & reliability of their coverage & internet access. As far as contacting a person when service is needed they are pathetic & severely lacking. Zero Stars Everything is automated. The recorded responses don't give you the option you need to talk to a person for technical support. I recently bought a new modem & router. Whenever you change the modem you need to contact Comcast to send a signal to the new modem. This can prove to be a lesson in futility. I called repeatedly to an endless loop that didn't provide the options I needed. If your already an existing customer FUGET ABOUT IT. Your kind of F-ucked if you need help. I even tried to call as a new customer to get a person hoping I could get transferred through the correct channels. As a potential new customer I went 2 for 2 w/an instant connection to a person. As soon as they knew I didn't need new service they hung up. WTF? read more

I gave this review on google, but xfinity as a whole is just terrible I'll post here too. Repeated Miscommunication, Poor Service, and Zero Accountability My experience with Xfinity Mobile has been, without exaggeration, one of the most frustrating and disappointing customer-service experiences I've ever had. The issues stem from three areas: the in-store experience, the phone/virtual support team, and the opaque "third-party" partners Xfinity relies on. The lack of communication between these groups creates a cycle where customers suffer for mistakes Xfinity refuses to take responsibility for. 1. In-Store Experience (This Location in Particular) The staffing and overall service at this location have been consistently disorganized during multiple visits. It routinely requires several employees to assist one customer, yet no one seems fully informed about the process they are handling. A. Phone Trade-In Experience: When my elderly father and I traded in our previous devices--both in perfect working condition--the store transferred his data and told him he was "good to go." They failed to inform him that the phone needed to be reset and have the passcode removed before sending it to their third-party evaluator. As a result, the device was rejected and returned for being "locked," despite not being damaged in any way. We then spent over three months going back and forth between the store, Xfinity support, and their unnamed third-party vendor, only to be told there was nothing they could do. My father, a senior citizen, was ultimately stuck paying for the phone entirely due to incomplete instructions and misinformation provided by Xfinity staff. B. Apple Watch Service Issue: During a recent visit for an Apple Watch issue, once again multiple employees were assisting one customer, and the associate helping me was multitasking despite my request that he complete one task at a time due to previous errors. Unfortunately, the transaction was still processed incorrectly and assigned to the wrong account--creating yet another layer of complications. 2. Phone & Virtual Support The phone support team appears to be completely disconnected from the in-store system. They cannot look up claims, cannot see store-related transactions, and cannot contact the store directly--because the physical store, unbelievably, has no phone line. Calling for help does not save time; it adds more confusion. Each department has visibility into only a small part of the account, and no one has full access to resolve issues created by the store. 3. The Mysterious "Third-Party" Xfinity's reliance on unnamed third-party partners creates even more problems. Representatives avoid clarifying who they actually work for, whether they are part of Xfinity, insurance, or an external evaluator. This lack of transparency makes it nearly impossible to track down responsibility when errors arise. In my most recent call, I provided every piece of documentation--including receipts, dates, and claim details--only to be told that my claim number was not associated with my account. This was due to incorrect information entered by the store. And once again, the burden was placed entirely on me to resolve an error I did not make. Overall I rarely write reviews, but the level of disorganization, miscommunication, and lack of accountability across every part of Xfinity Mobile has been unacceptable. Customers should not have to spend months correcting the company's mistakes, nor should elderly customers be misled through incomplete instructions that cost them money. The store blames the phone support team. The phone support team blames the store. Both blame a vague "third party." And ultimately, the customer pays the price...financially, timely and emotionally. I strongly caution anyone considering Xfinity Mobile to be prepared for fragmented support, inconsistent information, and very limited accountability. read more

Went to the store and 2 associates and the manager (nico)were talking for like 2 baseball inning about some girl at work. Went to ask ? About the account and there like your not on the new system. You were on the old he didn't even want to check the system to see if I was on it , or even help me he like just type xfinity. Com it felt like he just want to go back and talk about that girl. read more

Absolute joke of store. Everyone is walking around with an iPad and actually doing nothing. You can literally lose couple of hours of your life and won't get anywhere. read more

This store and company in general is horrible. They take your name down but don't go in chronological order. It's mind boggling how incompetent and unprofessional the staff is. You have to wait 30 mins to drop off an outdated box! 45 mins to pick up a new modem. Insane. Don't waste your time. read more

I went into the xfinity store on aug 8 because my phone was not connecting to the network. they got it to work but i had to go back the next day. this continued with me going to the store for the same reason 24 times. i ended up buying a new phone on sept 23. now because it has not been active for 60 days i cannot move to another carrier. i did buy another phone from another company because i am on call at times and i cannot take the chance with not being available. oct 23 xfinity did unlock my phone but who knows if it will continue to connect. i had no idea you couldn't go to another carrier if your new phone has not been active for 60 days. no one tells you that. i also spoke to their fraud team 3 times because someone put 2 i phones on my account. i have an android. never had an i phone. nothing was done to remove the fraudulent phones and numbers. read more

Worst customer service ever. Sold us a defective I pad and now we have to drive to Skokie for a new one. Beware of bullshit from the staff read more

I called to add mobile and has been my worst nightmare. When they offered it to me I was told I can cancel anytime. They are now charging me for a supposedly contract that wasn't agreed. I've been canceling them for 3 months and still has received charges. They lie to me it will be my last charge and I don't even have service yet get charged. Please don't get this service, they have been my worst experience from any other company ever. We are in October and still getting charged. Here is one of my proofs from August read more

Comcast Xfinity - Mobile Phones Near Me - Norridge, Illinois

Like some of the other reviews, the internet connection is a good one. They truly suck at customer service. Bots and bots. No people. What an idiot operation. Now I am going to pay fees that are their doing, just to get the problem ended. I've been a customer for a dozen years and treated so poorly. read more

Unbelievably sloooow service. Wait time 1-1/2++ hours while watching workers chit chat with each other and a couple of managers doing nothing but wandering the store read more

Terrible customer service. You spend more time on hold than speaking with anyone. Then when you get someone on the line they pass you to a different department to wait on hold for even longer. They canceled my appointment from 3-5p which I needed to leave work early for. No explanation and they didn't even notify me. Then they wonder why people leave this garbage company for others that are more competent. read more

Came in to add a phone to my plan with their current promotion. I was received quickly and checked in. I waited less than a minute to be attended. Smooth transition from previous carrier and walked out with a brand new phone. Excellent service. read more

Came to pick up a modem quickly only to have to wait 20 minutes for a quick pick up because there is no one to assist pick up items versus setting up the phones. Jasmine who is the manager on duty wasn't doing anything and didn't want to help for a quick pick up. read more

Worst Company ever. They don't offer Cycle changes and then leave you on hold when you're trying to make your payments. They act like they're making adjustments for you and then they disconnect your services instead of making the proper adjustments. They couldn't change my address in their system after trying for 2 years. I'm completely dissatisfied. There are much better plans out there. Don't settle. read more

No internet for days. Very few stores to go to and ask help. The 1800 number is programmed not for human interaction. Only bot. So hard to ask for help. Worst service. Inconsistent pricing. Need to pay $10 per month for the cable box - per month. read more

The staff is rude unprofessional and disorganized. The wait times are ridiculous .. I asked if I could get a text once I was next in queue and they said sure .. I received the text and headed back to the store. 3 minutes had passed from the time the text was sent to when I went up to check in and they said I lost my turn and would have to wait another hour.... Absolutely ridiculous read more

I had to go to this store yesterday since it is now one of the closest to my house i have been here before 1 time to return equipment had a bad experience that time as well but i figure different day different people. Walked in and they asked me name i told them and they told me have a seat i figure ok so i take a seat then i notice people come in after me and they are taking all this names and then i notice people after me are been seen first am like is there vip here or something 30 mins go by and then i see the manager a lady i asked her when can i be seen because now we have a bunch if new people she said what is you name i told her and she said ohh we had 2 christians so am guessing they took you off and also since the person speaking spanish was busy you had to wait like whatttttt lady i have not spoken a word in spanish since i got there why was i profile as a person needing a spanish speaking person to be seen when all i spoke is English? I have been with comcast since 2015 i had no problems with the Schamburg store except that now is 40 mins away but i rather drive all the way over there then to deal with the incompetence of this store employees that give the company a bad name like come on i pay over $200 a month your service is not cheap or free for your employees to wanna act like they are doing me a favor customer service is horrible avoid this location or they may racially profile you and make you wait hours read more

Terrible communications; impossible to reach them, especially by phone. You can wait literally hours, and it's very hard to reach a human, they do everything possible to route you to complain via their website and robots. Their wi-fi, internet, cable TV service is good, but their prices are high and they load up the customer with lots of extra "fees". They constantly (often monthly) raise their prices VERY significantly (in my case, recently approx. 25%), without warning, and the customer has no recourse; they won't lock in a good price for any significant time period. They make it hard to discontinue them and switch to a different provider. If you can find an alternative service provider, you should probably use them rather than Comcast/Infinity. read more

I visited the store and worked with David Velazquez, he was so great in making my decision to switch over to Xfinity mobile so smooth and anxiety free. He was patient, detailed in answering and explaining everything. I also saw a young lady, don't remember her name, but she has the perfect eye brows, you will know who she is. She was also very helpful in assisting with getting a second phone all set up. I highly recommend this store. It's like these representatives, I call them the "customer service excellence team". thank you for such a great experience David! You are so awesome! I wish there were more stars to give you. read more

Cable TV has error codes every day for the last four months. Internet goes in and out every day also. All wiring from the pole to my house have been changed. Cable box and modem have been changed and my service still goes in and out. We have had a service technician out 4 times since January. Customer service at the Xfinity store on Harlem weee no help. Customer service reps on the phone and in the Xfinity app were no help either. Would not recommend to anyone at any price. read more

Day 3 without internet ! My husband has wasted countless hours on the phone with them . & they don't know what the heck they are doing ! I'm hoping we drop them ! We have never had a problem like this before . They've told us so many lies the last 3 days & this is ridiculous ! read more

I went to get a new phone, person who helped in Spanish named Julian was very unempathetic, i told him my dad was the main person on account but he was hospitalized thats why he couldnt be here, I had his ID and was willing to calling him to authorize the purchase but seems like this guy didnt care at all he was at the hospital and was so unhelpful. In situations like this Ive dealt with more professional employees than are willing to help, looks like this guy was just someone with no empathy and just miserable at his job. Xfinity hire people who are decent human beings. read more

I think this is so bad I can't wait for my contract to end to get out of this hot mess. If you get this service rent their router. They told me it does not matter. I bought the middle one they recommended a Motorola that got good reviews. I have problems with TV. The shows in my mix were supposed to be comparable to the ATT package I had, no way it sucks. If you select free to me on the channel guide it still gives me all the channels I don't have. The voice is always out of sync. I am sure this is not most people's experience with this, but I was unhappy with how much ATT was, so I changed. If I had a redo I just get internet and a Roku or something like that google tv what ever. The installation was bad they had to redo it and the second guy couldn't get out fast enough. I am so disappointed with this and usually when I read read reviews like this I think the person must be at fault to some extent. Do you need training to watch the freakin TV? I hope not. Anyway for me this has been the worst. If you go with xfinity make sure to rent the router and be clear on what you are getting. They gave me a channel list I glanced at it. I just thought it would be the same, my fault. Trusting them. Just be sure of what you are signing up for. Consider internet only and get tv another way, my nieghbor says he likes it for internet and streaming. My experience with this nightmare! read more

The past two times there were 2 young punks working at the front. They give you such a difficult time and are very misleading. I returned equipment and for one account and they messed up my Servixes on my other account. The manager there will get my feedback this time and honestly they should be fired. They are the worst individuals I have ever met. read more

Oh you want to return your internet box? You'll be waiting while they take costumers who are setting up internet instead. Waited 50 minutes while watching people that got here after me get called. read more

I am very, very disappointed in the customer service. I have called multiple times and continue to "get the run around" from team members who insist on upselling when they try to tell you that you are getting "the best rate!" My building provides Comcast Xfinity as they have a contract with the corporation and part of the package of living in a unit in my building is getting basic cable. Yet, my plans have ranged from $90.00 to $150.00 a month-each time I call-I find out that someone had added a land line telephone to my account or charged $10.00 for HD Cable a month or that I was charged multiple times for movies that I had purchased...it is completely ridiculous not to mention unethical and complete "rip off." read more

We have used comcast for years. In November 2018 we started receiving bills for much higher than the agreed upon amount we were monthly paying. When we contacted them, we were told someone had changed our account to a higher plan,. I informed them that this was fraud and that no one has changed anything and to please look into this. We have since then received even higher bills and now being told again that in March of this year we agreed to an even higher rate with still no explanation except for threats to disconnect services and if had an issue to contact billing. We contacted billing in 11/2018 and were [promised everything would be looked into and our account was back to $65.78 COMCAST CONTINUES TO LIE, NOT DO AS PROMISED AND RAISE RATES WITH OUT NOTIFICATION AND AUTHORIZATION-I WOULD LOOK INTO AT&T read more

I am not sure why people are using this platform to blast Comcast. This is a retail location, not the service source/provider. Just recently switched from ATT to Comcast and wanted to make sure I have decent coverage around. Decided to purchase the xpods; the transaction took a lot longer than it needed to; as no matter why you're in the store: everyone gets in the same queue. I wish they sold these on Amazon and I could avoid the retail experience all together. Then had to wait while the "computer started up" so my transaction could be completed. Not sure why such a simple transaction had to take 15 minutes in the store. read more

This Internet Company is HORRIBLE!!! I'M Speaking of Comcast Xfinity Company. Piss Poor customer service. I've been here in Chicago for two month visiting my dad. At least twice a week the internet has gone down for, at the most several hours? This Company should issue credits for the times the internet(XFinity) has gone down. Spoke with a repair guy working on my dads neighbors internet. He was NO help and told me to call in a service order. I HATE LOUSY CUSTOMER SERVICE AND PAYING FOR MORE THAN YOU GET. ALAN YOUNG read more

David was very helpful. He helped me quickly with an issue that was very complicated that the customer service number couldn't help with. Appreciate him and that store so much. Very professional and polite. read more

They got good deals only if you ask them and the speed is good for a little bit but I've noticed I've had to restart it multiple times. Trying to get a hold of someone is damn near impossible. These lazy mfs always hit you with the "sorry we have a huge number of calls". Which is complete bs bc I called 20 mins before the store even opened so how could there be that many calls at 9:40 in the morning?! read more

Before you consider Xfinity mobile please read my brief experience with their phone service. I have two phones with Xfinity mobile. A galaxy S9 (from Xfinity) & an iPhone 7 (that I transferred services from sprint to Xfinity). The iPhone is paid off and the galaxy isn't and they were on the gig by gig plan. In November $590 was withdrawn from my account by Xfinity (oh yeah, you're forced into autopay), although that bill was scary, it was a true reflection of my overuse of data. Nov 11th I called, spoke with a rep and requested they switch the galaxy to unlimited. The rep told me to call back after the 14th because they are switching systems. I called back after as suggested and made the switch. Moving forward to December I received another high bill in the approximate price of $570. I called spoke with a rep and was informed I overused data again (I'm pissed). I asked HOW, when I have unlimited and the iPhone shares the galaxy's data when I'm out? The rep said, oh looks like it wasn't switched & I'll switch it for you. I informed him how and which phone I wanted on unlimited, he stated he understood. (I'm tired of typing, so I'm going to speed this up) A week later I call to follow up on the inept reps work and low and below, both phones were on unlimited (face palm). Last week I called & spoke with a gentleman and he stated he will make the switch and credit me 50 funky ass dollars on my NEXT bill. I will follow up on his work next week. read more

My internet has been down for 2 days and no one can tell me when it will be repaired. Hell of a way to run a business. People trying to survive working from home and going to school virtually Horrible read more

Went in yesterday to finish setting up a new IPhone. Couldn't do it online so made an appointment via the app. Went in at the set time of 1 PM expecting it to be busy and would have to wait. Was greeted at the door, checked in and to my surprise was immediately helped by a personable young woman. Took less than ten minutes for her to connect the phone and then she helped me pick out a phone case making sure it fit properly on my IPhone 14 Pro. Very positive experience. read more

DO NOT GET YOUR INTERNET OR CABLE THROUGH THESES THIEVES!!!! My internet went out so i called and had a technician sent out. I was charged an extra fee for that service. Why would i pay extra for a service to be fixed that im already paying for. Im literally paying for the service to work and they want to charge me extra to keep my service working?? Terrible company!!!! Wish I could give negative stars read more

Went to this store and was awakened with terrible customer service. Tamara assisted us. Bad from the get go. Rolled her eyes so much, I thought they were going to fall off. We come in with friendly questions, and she was so irritated by us, I felt I was the professional one... unfortunately I think with the amount of work they have here, management would be different.... I guess I was wrong. Time to change it up.... read more

And you wonder WHY people are cutting the cord. It's because you abuse us with the same commercials constantly in longer commercial breaks than there is movie content. I have watched the same stupid cinnamon roll commercial 3 times in the same break. Come on now. Charge more money for fewer spots and maybe we would not cut you out. But it's too late for me. See you never read more

Great service. Jose Hernandez was awesome! He did not try to push anything on us. listened to our concerns and did not try to upsell us on anything we did not need! Hopefully, installation goes just as smooth :-p read more

absolutely sh*t don't use them. I've had 98 modem disconnects since 4/24, 3 technicians visit, and I still have issues with internet and tv DAILY. COMMUNISTCAST read more

WTF - interaction of any kind with this company is Mood Altering! They are so frustrating that I would drop them 3 week before yesterday! Phone customer service sucks, apps suck, tech service sucks. I was told today that I will be charged $70 for coax cable to replace the one they gave me one year ago, they are blaming my loss of service on a coax cable? And that is my fault joe? This cable is in pristine condition. There is no way this cable is causing my service lapse. I told them to stick it up there A$$ , I can get a 4 foot coax at amazon. $6. If only there was a reliable alternative to Xfinity Comcast. I pay $230 a month to get treated like bum. read more