Handled issues with Landline.phone Upgraded to digital now the only phone in house that works is Landline Didn't warn me to purchase DIGITAL phones for 2nd floor so I'm getting a lot of exercise at age 71 read more

Amazing thank you so much to Perla and then manger Jacky ! They helped us right away and fixed our problems !

Horrible just Horrible customer service from the evening crew manager and employee whom the manager thinks works for him. I am a first time AT&T customer and to not be given great customer service is horrible. What is thisThe manager obviously needs training as well as the staff. To be told because I did my purchase over the phone as I was advised to buy AT&T staff member they couldn't help me. To be told by a manager that represents AT&T that there walk in store AT&T is not the same as the 800 number they provide is rediculos. read more

All the AT&T employees at this store are always super helpful. They take their time in explaining options and helping to find the best solution for the person. read more

Honestly, if I could give zero stars, I would. I know that people are entitled to have bad days, but the Manager who went by the name of Steve was beyond rude. I had placed an order online and the order got cancelled out at another location because it was out of stock. That location was able to disclose what phones they did have in stock and understood that their website was glitching not allowing me to search for the model that I initially ordered. Basically, I needed to search other locations and the website was not working. The recommendation was made to call another store. Upon calling Norridge the manager instantly refused to provide information on whether the phone was in stock. He said that due to thefts he could not disclose that information. I offered to provide my account information and he told me that I did not understand that thefts take place. Making me feel like I was calling to steal. I told him I was a long time customer and it was inconvenient to take a drive to a location if they didn't have it. I told him I could provide my information if it made him more comfortable. In addition, I had asked him if this was a corporate policy because I had just received assistance from another location who was beyond helpful. He said it was the neighborhood. Should we be afraid to shop in Norridge? I called corporate and received assistance. They were able to provide me with another location who had the phone, and also informed me that Norridge had the phone I wanted. But, due to the service I received, I refused to purchase there. I ended up working with two other locations to assist me over the phone, and received exceptional service. Those locations being Oak Park and Brickyard. AT&T should keep in mind that not everyone is out here stealing. Also, what if I didn't have a vehicle? Should people take public transportation just to be told NO we don't have it because someone was on a power trip? read more

I already had an ATT cellphone, but on 1/13/23 I went to inquire about adding internet and Direct TV streaming services. George was supposed to set up services to begin on 2/1/23, when the equipment was to be installed. Instead, he set up services to begin charging me on 1/11/23, that's two days before I went to the ATT store, and 21 days before services were to begin. Since I didn't get a physical receipt, I didn't know until I got a debit on 1/28/23. I was informed that no refund or correction would be done. I had to direct my bank contest the charges, and deny all future billings. I don't want to deal with any company so underhanded. No Direct TV, or anything out of this ATT Store for me! I can't recomment them. read more

I walked into this location to get help with trading in my old IPhone 12 as well as purchasing new items for my new IPhone 14 Pro Max. I was helped by a gentleman named Jonathan who provided excellent customer service as well as assisting me in purchasing all of the new items for my phone. I walked out of this store very satisfied with the customer service and selection of products that I was able to choose from. I would definitely come to this location again! read more

I have been an AT&T customer for over 30 years and this is the first store that I've been to that needs to learn some customer service etiquette. I was seeking an upgrade on an older phone that was being used by my senior citizen mother who was on my account. She wanted the simplest phone and opted for the only choice, the AT&T Cingular Flip Phone. Brian G helped us on our upgrade but I guess I don't understand the Gen Z's because we felt that we were a bother as a customer. No, we weren't upgrading to an expensive iPhone 9 nor Samsung Galaxy 9, and yet Brian G indicated that AT&T doesn't care what phone you buy but on providing the wireless service to their customer. So why the attitude? The phone was $59.99 and I noticed that the store had advertised right under the sample phone that I could get 0% financing for $3 per month for 20 months. When asked about that option, he indicated that the system wouldn't let him do it when he scanned it because the phone was so inexpensive. As a result, they would require full payment upfront. Well, I know that isn't true, so I repeatedly returned the attitude and he finally asked if I wanted to finance the phone for $3 per month. Hmmm . .. but I thought I had to pay the phone in full? Which is it Brian? I had enough by this point and simply paid for the phone in full even though Brian didn't even offer to go over the phone with us despite its simplicity. My general experience with other AT&T stores have been fairly good and customer service oriented. I can completely understand why this location gets such low marks based on this visit to this store. read more

4 months later I'm still dealing with credit card bills from them for a service that was never working thankfully I was able to dispute the charges with the credit card they actually gave me a hard time because AT&T is such a big company I said this is what happened to it still no resolution I can't spend any anymore time with these people they are the absolute worst company I've ever dealt with dishonesty and lies up-and-down I just can't get over how bad this is still no resolution read more

The worst, lying, total say anything to get a sale. Everything is all wrong with the way they just lie & tell you anything like our Potus will just to get commission! Don't believe anything they tell you. Don't go there without completely getting everything they say in writing. BAD PLACE! -3 raiting. read more

I was lied to about a free Apple Watch promotion through their first net. I'm being charged monthly for an additional line and insurance that I never wanted. There customer service on the phone has been extremely rude and unwilling to help. read more

Best customer service I have ever had! I needed a new phone and spoke with Natalie. She was helpful and knowledgeable of the Att services. She was very interested in bringing my technology up to date and made me feel confident in my choices. I would recommend her to anyone. read more

Disrespectful. Unhelpful. Condescending. Sexist. Welcome to AT&T. The worst customer experience I have ever had with any brand ever.

I asked for a supervisor after being talked to in a condescending / unhelpful manner by one of the employees on the floor. Instead of listening to me "steve"said that he knows his employees and they could never be rude and hinted that I could take my business to another store if I wanted (I had just spent 1k on a phone a few weeks earlier and have been an aTT customer since 2003x Their inflexibility cost me a lot of time today and left a very sour taste. read more

The service at this location was less than stellar. After my phone lost connection to service, I was told that I need a new phone since my device wasn't reading the SIM reader. I was sent to this location by a different AT&T store since the initial location I went to didn't have the phone I wanted in stock. As soon as I walked in and tried explaining my situation to staff, I was met with attitude right away. The gentleman assisting me was not helpful at all. read more

Worst service I hve ever experienced!! I went in there to get 2 phones and both guys didn't have an idea what their plans had to offer..I wouldn't recommend anyone going here! I've been a long time customer and it's very disappointing it comes from an att store..I wish I would've got their names to report to corporate and have these guys fired... read more

I had an issue with my Roku stick, I took it back to the store and I received great service. The manager, Elizabeth and the young man whom I do not recall his name,were a great team working together to get my issue(s) resolved. This will become my new AT@T store. read more

Terrible customer service!!!! Went to the store on Dec 5th, looking for options to upgrade 5 of my lines, and was met with the worst customer service me and my fiancé have experienced at ATT. The first guy, with no name tag, had a terrible attitude and was bothered to look up my account and give me my options. We left the store after stating 'we'll go somewhere else," but I decided to return because of the way we were treated. We once again asked the associate to look up our account and we were met with "I thought you were going somewhere else" by the associate, I requested to speak to a manager and I see why the customer service is lacking. He approached, asked what the problem was, and during my explanation just walked away and asked another associate to help us. Arturo sat us down and provided our options, which is what I wanted from the beginning, but what he refused to provide were the names of the manager and associate who previously helped us. He related that he can not give us there names but stated the associates first initial was B. Now I have been a customer with ATT for 15 years and have 8 lines, internet, and TV service. With the money I spend monthly I think that I deserve an associate to help me out for 15 mins a couple times a year when I have questions on upgrades or any service they provide. With everything going on in today's world the last thing I wanted to do was cause a scene attempting to get the names of the employees. Instead I'm starting with this review, will contact the general manager of the store, and will be contacting someone at the cooperate office. With so many options nowadays I went to Verizon and sprint and got quotes. People, especially long time clients, should not be treated like this. read more

I've had no issues with AT&T thus far however I was lied to when being offered a promo for a "free" Apple Watch because I am a first responder. At no point was I informed that I would be charged in monthly installments for the watch, and paying insurance for the watch. I was only informed that I was only paying for the service. The sales person no longer works there because he was scheming people. The manager literally said there was nothing I could do. I couldn't cancel in store. I called AT&T for the 2nd time and was able to resolve this without a hassle. read more

I've asked them a couple times a year while I pay my bill, every year to please correct the spelling of my last name in their system. And they say it's done.. uh huh. I'm SICK of getting mail with my last name all jacked up. SICK OF IT!!!!!!!!!! Disrespectful cell phone service provider.. Also, their commercials are full of lies. I get no bars, no reception and dropped calls all the time so I don't know what their commercials are talkin about.. Cool phones though... probably how I'm suckered into signing on another couple years onto my contract. read more

Just to be clear... this review is for the AT&T store across the street from the HIP... next door to Potbelly's. I purchased/upgraded phones for my son and myself last November and went with my mom yesterday to get a new upgrade for her as well. They were a little busier in November, but I was greeted right away when I walked in the door, they asked me what they could help me with, took my name, and told me it would be about a 10-minute wait. I think I only waited about five minutes when one of the sales reps came to introduce himself and help me. He was very knowledgeable about the phones, very polite and conversational, and was able to get through two upgrades rather quickly. When I went with my mom yesterday, we were greeted and helped immediately. Again, the sales rep was able to help us quickly and knew what she was doing. I've had no issues at this store and I'm starting to prefer it over the one inside the mall simply because the mall store gets way to crowded. They've been courteous and helpful with our upgrades. I would recommend them for yours. read more

So here is the story... I got my brand new unlocked Iphone from Apple Store last month and it was working perfectly fine till last Friday when out of nowhere I'd started getting troubles with cellular data. On this Saturday I called ATT customer service and they couldn't help me and they sent me to Apply Technical support. Apple said its my carrier problem so they transferred me back there. ATT said that I need to go to ATT store and get a new SIM card (cause mine didn't support LTE; was from my old 4s). Stock in a traffic I drove to ATT store and got there 10 min before they close. Steve asked me if he can help. I explained him the whole situation. He was trying to help me really hard even if the store technically supposed to be closed. He found that the phone was alright. He gave me a new SIM card but it still didn't seem to work properly. He didn't give up. He called ATT Customer Service for me and explained the lady what's the problem. They both helped me and made my phone work in LTE and fixed my data problem. But I can honestly say that Steve went an extra mile to help me. It's a second time when I went there to get help and I can really say that those guys really know what they are doing. Great service! Steve is the best! Wish you to be lucky enough to get his help one day! Really smart and nice guy! read more

If I could rate this store as NO STARS, I would. The service is TERRIBLE. I have been an AT&T customer for 30+ years and have never experienced such rude people. Each time I called for help after I purchased two new phones, I received ZERO help. They need to learn how to treat their customers. This was such a bad experience that I'm considering moving to another carrier. read more

Had a bad experience here. Went with my girlfriend because she was having phone issues. Even though it's her phone, the salesmen for some reason, would only ask me questions. I would turn to my GF and she would answer, and he would still turn to me and ask me something else about HER phone. Weird, but whatever. Then he proceeded to lie to us saying that her phone's 1 year warranty was expired. Went to the AT&T store within the HIP mall and found out that her warranty doesn't expire for another week. Thanks for wasting my time. Pro: they were more than happy to open the door for us. They did a great job doing that. read more

I went to the AT&T store on Saturday. Spent 2 hours making changes to my account, and to my internet. 2 HOURS! Technician was scheduled for today from 9-1. No show. Called AT&T customer service. No indication that I made any changes. Now I have wasted 6 hours. Cannot call the store directly, so I drove over to talk to the manager. His response, "Well, it's not our fault. These things happen." UNBELIEVABLE CUSTOMER SERVICE. No more! read more

Came here early this afternoon with my mother; we both had separate issues that needed to be addressed. All of the associates were with other customers so we waited in line with a few others in front of us. After about 15 minutes, a woman who worked there came over with her tablet and added us to the list of customers to be seen. We sat at a table and waited for the next associate. After about 20 more minutes, the last woman in line on the list came up to an associate and was taken care of immediately. The next available associate walked over to help another associate with a customer and we wound up waiting about 45 minutes in total for absolutely nothing. Their lack of customer service skills is appalling. If you make a list of customers to be seen, FOLLOW IT. Don't skip over people who have been waiting 30 minutes to take care of another customer. Will definitely never be returning to this store. And I hope that they either find new, efficient staff members or close this location all together. Complete waste of time. DO NOT GO HERE. Planning on getting rid of AT&T altogether to avoid continuous headaches such as this. read more

At&t are prevaricators; otherwise known as liars. You will sign up with some fast talking rep who will promise a low rate, fast installation, blah, blah, blah, then soon after you will realize THEY LIE! It's so sad that there are so few choices here for internet, TV, and phone service because the profits from these activities is HUGE! read more

Eric, store manager kicked is out of the store for asking them to waive off installation charges which was promised when we took the connection. I have a video of it but unable to post it here. Please let us know how we can get justice. read more

I went to this AT&T retail store to pay my bill last week. I also asked about wireless service. The Rep, Jakub and the store manager, Adam, were great in their assistance. I left the store agreeing that Jakub would call me in a couple of days to see if I would switch my landline over to wireless after I discussed it with my husband. Well,I worked the late shift at work on Wednesday, 3/2/16 I called home to let my husband know I was on my way, and low and behold I get a recording that the phone number has been changed and no new number can be provided. I immediately call AT&T 611 number and wait 15 minutes for a Rep to answer. I explain my situation and he informed that an order had been put in to cancel the landline and switch it to wireless. I informed him that was not true that I had made an inquiry and asked to have the landline restored. The Rep., Ken , informed me he would have the call escalated. I called back on Friday, 3/4/16 and the female Rep. that answered transferred me to a number that was disconnected. So, I went to work. On Saturday, 3/5/16, I went to the store and spoke to Jakub and Adam explaining what happened. Jakub immediately went in the back and called in, so I was told, and 40 minutes later told me he was transferred 4 times because no one knew what was going on and that by Sunday, 3/6/16 the landline would be back on. Well, it's Monday, 3/7/16, and I called the 611 number after work and was transferred to the "Landline Dept." that closed at 4:00 p.m., and we still don't have a landline. My husband and I were discussing on just getting rid of the landline all together as we have cell phones. I get home and there's a "Priority" envelope waiting for me from AT&T with instructions on how to connect the wireless phones. Idiots, I don't need that. I was able to connect my internet service and my flat screen TV to the Modem. AT&T your service in this situation stinks......to put it nicely. read more

Me and my wife walked in looking to get her the Note 8 add a line for our daughter but when we walked in the employees were busy goofing around looking at their phones to greet us or even asked us if we had any questions after 30 minutes of being ignored we left I've done business most times because it's the closest AT&T in my area and I bought my last three phones there but not no more. read more

I came here to get my phone activated. It was an old phone that needed a new sim card. I was served and left promptly upon completion.

this review is for the store inside the HIP. They insisted to get me out of my unlimited data plan which is no longer available with ATT by promissing me that my bill would be lowered and that there were some discounts only to find out, later at home ewhen I read the fine print that that was not the case. Luckily ATT customer service was able to get my unlimited data package back the next day! read more

Worst location I have ever encountered! no one says anything when you walk in the door, no hello or anything. No one tells you that you have to sign in when you walk in to be helped so you waste 10 minutes standing around looking like an idiot. Customer service is obviously not something they hold in high regard...makes me want to walk away from AT&T completely. read more

Just to make this clear this is for the Store that is across the street from the HIP there is a lady named Vanessa who was about as rude as they come. Tried to sell me a 450.00 program I asked why wouldn't I just but the same service for 200as they offer not only could she not answer me she then proceeded to tell me that they didn't have the phone that 15 min prior on the she confirmed YES we have it. I went across the street got the deal they offered without the hassle. read more

Switching to AT&T was a great decision, and I'm glad that this store is where I do business. Everything I've ever done there, from getting a new phone, to adding lines, to replacing a damaged device has been easy and pleasant. Friendly and knowledgeable sales staff who obviously care about their customers. Thank you thank you thank you! read more

To clarify, as some others have, this is not the store in the HIP, it is on the east side of Harlem, in the separate shopping plaza. My issue here is with customer service. Even with the caveat that we came during Christmas shopping season, our wait time was still over a half hour just to be seen. Worse than that is the inconsistency of what one rep says and what the next can do. Our task? Simple. Move my wife's Sprint phone to the our AT&T family plan, and order two new phones. This took the rep another half hour to accomplish (I will remind you, there were no phones to set up, as we had to order them). I came back a couple days ater with the new phone to get it transferred over. Different rep. Totally confused on what was going on, was half ready to put my wife's number on my phone. Another hour of a day wasted on waiting for service then waiting for the rep to swipe through screens. Despite what the first guy said, all they can do is transfer contacts, not everything. A week after that, my wife's phone arrives, and she goes to get it set up. The rep tells her she can't keep her old number, in direct contradiction of what we were told, and what we wanted. I told her to skip it, and we'd get it done later. A trip to a different AT&T store (in Crestwood, if anyone's interested), and half the time, everything was done simply, efficiently, and most importantly CORRECTLY. So AT&T can do it right, but I won't be returning to this store. read more

I had a horrible experience with the att store across the street from the mall that left me in tears. I was seconds from switching carriers despite being with att for 9 years. I went to this store and the manager Kevin was amazing he addressed all my needs went over and beyond to make sure I was completely satisfied and kept me and my 6 lines with att. Don't go across the street walk in the mall they put customers needs its not only about numbers at this store. They care about the customers!!! Keep up the great job guys!! read more

The employees here beyond stupid. Att just lost another customer because of poor customer service. All I get is the run around here. They run up to you wanting to help but once they find out you're there for an issue instead of a sale they try shrugging you off. No manager on site. How does att let this happen?? Sign up for Verizon instead. You get what you pay for. read more

After a long wait, I was helped by Jeff. I went to pick up my new iPhone and to have it activated. He had issues activating the phones. Phone was finally activated but later that day discovered that my data plan was removed by the same store rep. After a couple calls to AT&T customer service the data plan will be restored but can take up to two weeks. Now I have an iPhone 6 which can only be used for calls. read more

Came in to add a line to an existing account after wrangling with AT&T online and over the phone. I was freaked out by the queue outside before the store even opened but was pleasantly surprised. Everyone is checked in and served in order. The wait was minimal, less than 5 minutes. Anna, the salesperson, was incredibly helpful and explained everything expertly. I walked away understanding everything! read more