I had and absolutely amazing experience today. I was in for a new phone had already picked it out…read more I visited the store on a busy Saturday afternoon was checked in and had a short wait. Qiana was the tmobile agent who assisted me. She went over and above in her customer service and making sure all my questions were answered. Her manager Corey also informed me of all the perks that I could enjoy while being a tmobile customer. Between the 2 of them I was given an excellent experience. Thank you both.

I thought the service we received was excellent. There was no hint of racism against whites, as…read moreone reviewer mentioned. We were especially impressed with the service, explanations and patience answering our questions from Guisela. She was the best . She saved us a ton of money.

Where can you shop for the latest electronics and gadgets, receive expertise assistance and repair…read moreyour phone screen all under one roof while paying a fraction of what big name retailers are charging? Exclusive Wireless that's where. Located in a strip mall on the southwest side of Chicago in the neighborhood of Ashburn, this cellphone shop on steroids is worth the trip from anywhere in Chicago for these real deal savings. I am picky and difficult to impress but this shop has me hooked and saves me a bunch of money. I initially was referred here by a friend to repair the screen of my brand new iPhone. As I entered I couldn't help but notice the giant walls full of phone cases and video games. I was greeted immediately and offered assistance. I' explained my mishap to the employee who then assessed the damaged phone. He then took my contact info and ensured me he would be able to fix my phone. The best part.... FOR HALF THE PRICE the competition quoted me. Not only that but half the time. I returned an hour later to my screen looking brand new. I was so impressed and happy i purchases my son a video game with the extra money I saved. Overall a great experience!!! HIGHLY RECOMMEND

I just had my phone repaired they charged me 140 and they did a excellent job fixing my phone, No…read moreglitches no scratches

Once again we (an older couple) had to return to the TMobile store for help getting rid of viruses…read moreon my husband's phone. Devina was so patient and helpful showing us how to delete them and prevent them. Thanks Devina!

I will never come back to this store ever again. Yesterday was the second time that I was told they…read morecouldn't help me because the manager needed to be there to authorize the transaction, and the manager wasn't there. Why are they even open if they need to rely on getting the manager's approval, and the manager isn't there? A waste of time, I prefer to go to the location in Crestwood.

4 years ago I took my phone here to get repaired, it was broken worse when it was returned. The…read morewarranty that was included with the work was used. The problem got even worse after that and he then told me that he would not be attempting anymore repairs or paying for the damages. Fast forward 4 years to today, I bring a tablet by because I had no other option as I was visiting my mother in the area and needed it for work. I took another chance, and this is how it worked out: I have to purchase a new iPad out of pocket and the same guy from before told me that he is not responsible for repairs failing once the device leaves the store. You may be able to find a cheap deal or two here but I would stay far away from the repair counter if I were you. Twice this has happened to me alone. Don't believe the good reviews, they are not genuine and I have the transaction history to prove it. Beware.

Through the years Cellular Depot has been a great source for tech advise and repairs. Their techs…read moreare good. Fair pricing and they will tell you up front "not worth the effort to repair". Bill G.

Courtney was really helpful doing my trade in and making sure I got the right credit information…read moreshe was really patient with me and all my questions!!!

Lack of communication, no regard to customers and the employees are all about sales. Dequan which…read moreis the sales rep that assisted my son with an upgrade on his phone; he wasted our time and money. I wish we would have ordered a new phone through AT&T customer care and NOT inside that store.

Switch and bate tactics. I have been a Boost customer for more than 10 yrs and was told I cd…read moreupgrade to a new phone purchase of $25 and start a new plan for $25/month by going to a nearby location. I did and purchased and paid for the AG25E and was told I had entered a new contract and the monthly cost wd be $40 because I purchased the phone from them. That's what the offer indicated to do. I was not made aware until old contract was canceled. Called Boost Ser. while in store and they spoke Joe. He wd not allow them to make any changes. This is clearly fraudulent and misleading. When I complained he said he wd take care of it. He did not, refuses to answer calls and I'm stuck with a $40 plan and not the $25 monthly plan advertised. Bad business practices and customer service.

Worst experience ever. Was in a rush, left headset at home. Stopped here for a headset. Went to…read morework and it never worked. Came back next day . The guy in store says no refunds, exchange only but they had nothing to exchange for. He said since I didn't sell it to you there's nothing I can do. It's a store dude. The company policy still stands. Smh bad business here. DO NOT SHOP HERE

If I could give zero stars, I would. My experience at this uBreakiFix location was a complete…read moredisaster from start to finish. The staff member who "helped" me (pictured here) was rude, dismissive, and arrogant from the moment I walked in. He acted like answering basic questions about my repair was a burden, rolled his eyes when I asked for details, and clearly had no deep knowledge of hardware repair. Their diagnostics were inconsistent and suspicious. When I dropped off my device, they said there was no water damage. Later, after they failed to fix it, they suddenly claimed there was water damage -- contradicting their own report. This is a common scam tactic to avoid taking responsibility for failed repairs. To make matters worse, they use cheap, non-OEM parts that aren't fully compatible with your device. After their so-called "repair," my MacBook had issues it never had before like poor touch response on the trackpad and keyboard keys being loose. When I pointed this out, the employee blamed me instead of acknowledging the poor workmanship. This place fails in every way that matters -- no professionalism, no accountability, no quality parts, and no real expertise. If you value your time, money, and devices, go to a reputable repair shop or an authorized service center. uBreakiFix in Oak Lawn is the last place you should trust.

The employee was rude and made me not want to do business here. Not sure how the actual service is…read morebecause I didn't get that far.