Service request was within time frame of appointment. Service Technician was very knowledgeable and…read moreclear in explaining the problem and process to fix the issue with my DirecTv. Much appreciated

Genaro was awesome! Fixed my issues and helped me connect everything. Switched from Google Fiber to…read morethis and couldn't be happier

Xfinity keeps on charging my CC for monthly service even though I cancelled and returned equipment…read more3 months ago, this is the 2nd attempt, now have to keep an eye in my CC every month to call them again, I have to document this next call.

I was promised the dismissal of my overcharges in the amount of 60 and 80 dollars (two billing…read morecycles) in exchange for a plan upgrade to unlimited to avoid overages in the future. I have screenshots and video recording of the live agent chat with Vijay (as you're not able to speak with live representatives). I have spent countless hours, over 6, cried and experienced immense frustration due to follow-up regarding this as my modem for my new plan was delivered but my bill did not reflect what was promised. When following up, a chat agent purposely disconnected the chat because they didn't care to speak to me. The next one kept repeating things that wasn't the concern at the time such as what I currently owe on my bill, how I can make a payment, etc to cause frustration and confusion to avoid reaching a solution regarding the matter. I have where it was repeated 5 times, before and after, the signed change in plan where it is promised my overcharges would be dismissed. They acknowledge this was said, stated they'd contact Vijay but that they can't uphold the agreement but would like to help me set up my new equipment for my plan. They acknowledged the distress this situation had caused me, how I was a valued customer of over 7+ years but that they could only offer me a 60 dollar remediation and asked me to agree. Due to numerous statements stating plural "overcharges" and confirmation of 60 and 80 dollars in total, I refused to agree to such an agreement. They directed me to call: 1-888-565-4329 to discuss things further as they only had so much they could within their limits. After calling and being redirected to over 4 different people at this number at 11p at night, they told me all they would be doing is the ticket#: ECM0018044776 and to call back in a few hours to see if they'd move forward with forgiving the other 80 dollar charge. They purposely told me they'd forgive the overcharges to secure the upsale of their products under false pretenses. I have reported this to the BBB. Blatantly fraudulent.

I've been a customer of Verizon for a long. I loved and enjoyed the fast speed & call quality…read more However, the customer services in some of the stores were a hit & miss. From Orland park, Downtown, calumet city, Chatham and Crestwood; I've visited them all. I love visiting the Chatham location. The staff are great!! They're very knowledgeable, patient, friendly and personable. If you have a problem; they'll work to resolve it Yes!! Verizon aka the big phone plans are expensive. The customer services at Chatham location makes paying the high rates. I recommend this location over the Orland park, downtown and calumet city location.

I was on the phone 2 hours 9/25/25 problems not solved. They had added home insurance to our…read moreaccount without our knowledge and when I asked date and verification that either my husband or myself gave permission for the additional they could not produce any. Verizon is not the company it used to be. They offered $50 credit rather than $300 we have unknowingly paid for. Decided to switch to Another company and Verizon wouldn't unlock my phone to transfer. I was with another carrier All day trying to get my carrier switched. Had to purchase a new phone. The store staff are indifferent and not very knowledgeable. I would tell anyone Verizon is not the upstanding court used to be.

Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

George did me a solid when I called in a panic after being phished and having fraudulent purchases…read moremade on my credit card. We only spoke on the phone for a few minutes. I paid nothing. But he told me what I needed to do: change a couple of passwords, which I'd already done; and report to Google, which I subsequently did. While visiting Google Help, I took their advice and downloaded an extension for Chrome (only Chrome) called Password Alert, that lets you know whenever you visit a page that's pretending to be Google. Thanks, George! Damage has been contained, and I can rest easy now.

ITGuy Solutions were amazing to work with, very professional and knowledge. He was able to analyze…read moremy one flat home infrastructure, come up with alternative options for my internet needs but also being economical at the same time. The advise and consultation giving to me gave me a great plan to better service my home with great internet! Thank you!!

Title "When good companies go bad"…read more Unfortunately cable is one of those things in which options are limited. Comcast has always been the big kid on the block with companies like WOW being the champions of how things should be done, until recently. After switching back to WOW cable, I have had nothing but problems. Things such as: 6/3/15 1. Tech was in a rush and did not test or show all features. Some things did not work. 2. DVR contained recordings from a prior owner that contained mature content that was not kid friendly. This should be wiped by the company. I have reported this to company management but did not sense any real concern. 3. Scheduled appointment with wow for service tech for 6/3 and took off work. Tech did not show up and automated system stated the call was cancelled by the customer.... not true. Mind you all the above was escalated to a manager after asking to be transferred to a manger three times in a row! The manager seemed to have little concern over any of the above. *Honorable mention: One bright spot in this company is Matt. While I don't know Matt's last name, I can tell you he is a WOW Tech supervisor that goes the extra mile to make sure things are done correctly. I wish we could clone this guy and have him work the other positions at WOW, the company would be great once again. He came out and was able to fix the problems we had at that current time. Thanks Matt So how are things a few months later? 8/4 1. Called with digital glitching issues and on demand order problems. Phone tech had me test a movie and said he would remove the movie charge.. That didn't happen. 2. Tech came out and could not resolve glitching issue. Said he would have someone else dispatched to fix as issue seemed to be line related. He stated that he was not sure when this would happen. 8/17 1. I called to have the test movie removed from the bill. 2. I asked that they remove a service charge that had been added to my Bill. When I asked who added this, I was told the service tech that came out did. Extra cash for WOW I guess. So just FYI, if the tech wants to just add something without your knowledge, I guess he can. 3. I told them that no one has followed up with me to inform me the issue was resolved. Anyway, I'm not really sure what happened at WOW that made them stop being concerned about customer service. Once upon a time I was a huge fan of this company, today I would advise you to shop around and see if you can do better. I'm not saying its always possible due to limited competition in cable but you have nothing to lose. I think everyone understands that things break and service goes out, how you deal with people when that happens will determine if you company stays in business or goes the way of the dinosaur like many other cable companies over the years.

I do not recommend this company!…read more Unfortunately, my experience with WOW! for business internet and phone services has been very disappointing, and based on what I have gone through, I do not believe this is a reputable company. We initially signed a contract for internet and phone service, but continually struggled with issues on their phone apps that WOW! could not resolve. We managed to work around those problems until our office relocated in May. At that point, we discovered our new location was not serviced by WOW!. Instead of working with us fairly, they attempted to charge an exorbitant fee for not continuing with the contract--even though they did not provide service in our new area. We were told to return the company's phone equipment, which we did promptly. WOW! assured us that once the phones were received, a refund of the fee would be issued in the form of a Visa card. Although we requested a standard refund instead, they refused. Shortly thereafter, they charged our account again, this time claiming that more equipment had not been returned. At no time were we informed that additional equipment was required, and none of the items in our office were labeled with WOW! stickers to identify them. At that point, I was prepared to take the loss--but then another unexplained charge appeared on our account the following month. After five months of back-and-forth, I had no choice but to block WOW! on my business credit card to prevent further charges. This entire ordeal has been both time-consuming and frustrating. If you are considering WOW! for your business, I strongly advise against it. In my experience, the company has not acted honorably, and their practices have caused significant financial and operational headaches.

From the moment I walked in the front door, I received customer service at the level I'd expect…read morefrom a higher-end boutique. In the past year, I've visited this location 4 times and each time I walked out feeling confident that I purchased the device, service or accessory that best met my specific needs. I attribute my positive experiences to my wireless representative Aleph and the Asst Manager Irving--who has supported an environment that maintains a high expectation of professionalism and customer-centric service. Aleph demonstrated strong knowledge of the equipment and services that Verizon offers and was able to clearly articulate my options in a way that was tailored to my needs. Although I'm pretty sure the employees have quotas to meet, Aleph was patient and thoughtful in helping me to select the "right" options by asking open-ended questions. Aleph also went above and beyond when he followed up with me about a week later (with my permission) to make sure I was still pleased w my purchase. I highly recommend visiting this location.

I came into this store to get customer service for a new account on Sunday. The workers was very…read morecold to us. I felt like very negative energy in the place. I will never go back inside there again.

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

Well my 80 year old mother needed to upgrade her phone and plan thru AT&T so we headed to 95th and…read morewestern. After entering I noticed several customers waiting and five associates helping customers. A few minutes passed and I asked about a sign in roster so we didn't lose are place in line. A few more minutes passed and a manager asked what we needed, we told him and proceed to wait 45 minutes before a associate was available. An associate became available and helped my mother with what she needed however I noticed the other four associates still working with the same customers for the last 45 minutes . After our business was done (15 minutes) the same associates were still helping the same customers which is unacceptable for people waiting patiently

Courtney was really helpful doing my trade in and making sure I got the right credit information…read moreshe was really patient with me and all my questions!!!

I went here for account problems. The provider was able to assist me with reestablishing the…read moreaccount and address the issue. I was glad to have a person who knew their job.