Unfortunately, the only good thing I can say about their service was that they were very polite and got the job done. Otherwise they were pretty bad. There's a guy online that makes royalty free music, and I believe he goes by Incompetech - that'd be a good name for these guys, as the word I've constantly thought to describe them is incompetent. First of all, the computer repair cost over $100 - not crazy, considering Microcenter would do it for around the same price if not a bit more, and friends could do it for a bit less. The main reason I brought it into be repaired even though I have friends that do this and I can mostly do it myself is that I couldn't find what the issue was. Fortunately, they found the issue in a couple days and went to order a new motherboard - the one we ordered, and they talked us through ordering (they even gave us a $20 discount, which sounded great at the time) was $570 - the MSI Godlike Gaming Carbon. A week later, they call us back, saying, "Okay, it's done. feel free to come in and pick it up" we can't come in that day, so we came in next morning. I noticed a couple strange things straight away - the motherboard is silver, while it should be black and light up red. They also don't power it on to show us if it works, for whatever reason. I just think that the motherboard may have been in a different color than what its supposed to be, no real issue although I would've preferred to have been asked. They also mention that the graphics card started on fire after they finished building it, and as it was working beforehand, I can't imagine it wasn't their fault somehow. Fortunately they were kind enough to RMA it and we should be getting the replacement soon. We take it home, and it turns out that the motherboard is instead the MSI Gaming Titanium which costs about $200 less then the one we paid for. We say, okay, let's just see if we can turn it on so I can get back to work. We try it, nope. No picture, doesn't post to bios - essentially only a bit better than the computer we brought in. We found it super frustrating that they gave us back an unfixed computer after fixing it - I would have thought they'd test it before giving it back to us. So we let them know, and they get the proper motherboard. We also ask them to repair my phone - this costs only $20 less than the computer for whatever reason - the only issue is the charging port and it takes them 6 days to repair it as they have to 'send it to the lab' (even though all you need to know how to do to replace it is soldering the new part in place) I also looked it up online beforehand and saw that it was $20 cheaper to repair the phone elsewhere, and it was guaranteed to be done in a weekend. For convenience's sake though, and assuming it hopefully wouldn't take as long as it did, we brought it in here. After another week, at the beginning of the next, I finally have my phone back. Fortunately everything works as it should be and nothing is wrong with it. Phew. A half a week goes by, and on the Thursday we call and ask if it'll be done soon - they don't pick up at first, then email us later that it will be done tomorrow. We call tomorrow, and they say it'll be done Monday. We call Monday, once again they don't answer but later call us to say that it'll be done Tuesday. We were finally able to pick up the 'repaired' computer on Tuesday, three weeks after we bring it in (as a tech person myself, if I had known the issue was the motherboard, I would have just ordered the one from Amazon for $20 more and, considering Amazon extremely rarely has issues with shipments, have gotten it in the next day or two and then installed everything myself in about six hours or so, finishing the project in a day or two. I understand these guys run a business and have a high workflow, but this was just ridiculous, in my opinion. Same thing with the phone - if I had known how to solder, I'd be able to order it and do it myself (from looking online, the part needed to fix it costs literally fifty cents, a few dollars more if you were to buy it from a specific supplier that overcharges - I have no idea where the $109 to repair it came in, other than labor, which feels like a bit much for soldering an extremely small part to a phone and doing nothing else) So, here's the last part, that's probably the worst - today, Tuesday, they called and asked for my password - according to my Mom, who works with the government in their IT division, this is a huge no-no and they should have never ever have done this. When I came in to pick it up this time, they fortunately booted it up all the way to Windows to show me it was working - something that had confused and worried me a little however was that it was already logged in - I had a password on my account, and as far as I know even if you're disconnected from the internet it needs it to be accessed/logged into. The only thing I could've imagined they needed my password for would be installing drivers, but if th read more
