If you have a service issue make sure you ask for Ryan Zunker. Very knowledgeable, professional, and helpful. AT&T is lucky to have him. Best customer service agent I have encountered at any AT&T store. read more

Ken was very receptive and helpful in resolving my issue Admits closing time closely approaching. We were able to get my phone fixed within moments and I was able to get back to my day without delay. Very chill and helpful employees read more

Jordan the store manager and Ryan helped me were amazing! After having a negative experience at the state street store I headed here where they thoroughly explained my plan and the options I had from there. Clearly trying to sincerely help me and not sell me on something or anything like that. Would definitely recommend this location to people. Than you again! -Caroline F read more

Had a great experience at the AT&T on the corner Wells & Monroe - staff was super friendly - always willing to help! Would highly recommend read more

Caleb was incredibly helpful, very professional and knowledgeable, and kind. He hooked me up with a service I had been needing for over a year. Great service! read more

Around 3am my Samsung S6 phone decided to start rebooting itself over & over & over... that stupid bong, bong, bong song gahhhhhhhhhhhh!!!!!!! Wide awake I decided to visit AT&T when it opened to see why my phone felt the need to keep restarting itself and freezing at the little globe image. So 9am & I'm 3rd in line. Wish I was 2nd or 4th as I scored "Stanley from the Office". I'm not going to say the guys name but he was a ball of fire (can you feel the sarcasm?). I told him everything that had happened & what I had tried from my Googling for a few hours waiting for the store to open. He was a master of observation and told me it wouldn't boot beyond the little globe image.... "NO S*** Sherlock" came to mind. I asked him about recovering my contacts via the SIM. He flat out told me that I would have no contacts via the SIM because nobody saves to the SIM. Ummmmmm I do. At that point he clearly needed to get back to something more pressing like staring at the wall. With no communication he just got up & left. Ummmm, well that is awkward. He did come back with a brochure & told me I needed to pay $150 and claim the insurance. WHAT a complete waste of my time. I contemplated buying a new phone but not from this guy. As I went on my way I remembered a phone repair place on Wells & Lake. I popped over there & the gentleman there thought it might be an old battery. Alas they were out of my kind at that location. He sent me over to the Lincoln Park location where they did have the battery. Unfortunately it wasn't the battery. It was software & he factory reset my phone. Eureka it worked! Thank you awesome Jet City! & yes Stanley... All my contacts were there because I always save to the SIM. 2 take away's for anyone reading this. 1. Make sure your contacts are saved to your SIM card. 2. Back up everything to the Cloud. read more

It's bad with only the one staff are doing his best to take care of the customers they coming in for help and paying bills. I will give him five stars read more

AT&T Store - Mobile Phones Near Me - Chicago, Illinois

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Please see my other AT&T (Cingular) review for the full story. This is the location that fixed me up with my fancy phone. I did have to order the phone online since they also didn't have the color I wanted in stock. At this point I didn't care I just wanted my phone. After ordering they told me to come back in and they would set up my new phone with my new contacts and new SIM card. And this is where the store loses two stars. I walked in with new phone in hand. My old phone and my new SIM card. An associated said she could help me and set up my account with the new bundle package and removed the one that wouldn't work. She then set to moving my contacts and SIM card. She was having a problem and grabbed everything and said she would be right back. She brought my phone back and told me it was working. I looked for my contacts and yup they were there. I was walked back to work and tried to use the phone. Nope no service?! This was strange. I called customer service since I was back at work already and they told me at some point the SIM cards got mixed up. I had my old SIM and a new SIM and the code for MY NEW SIM. Yikes! So I had to walk back to the store. The associate was very apologetic and took to fixing the mistake, however, it took her another TWO times to get it right. Finally 1.5 hours later my new phone has the contacts and right SIM card and yup I can use it! On the bright side they did credit my account $25 for the hassle. Again I like saving money! read more

I'm switching back to Verizon. I've talked to AT&T technical support a dozen times since I switched from Verizon a month ago. I've had numerous dropped calls, low connection, or no connection. Tech support says they checked their computers and everything is fine. Well it just showed how badly AT&T is as a company nowadays. I never had dropped calls with Verizon in downtown Chicago. I work down the street from this AT&T location. read more

AT&T Store - Slow service down the street from this location. - Mobile Phones Near Me - Chicago, Illinois

Had to set up a land-line for my mom. Me being Gen Y, I actually didn't know where to start with this one. But what I learned in the process....If you have any AT&T needs, skip their 1-800 number and their website, and go straight to the store and speak with Eddie Lazaro. Super helpful, smart and solution-oriented. I think the address is 205* read more

I am on a business trip in Chicago with an associate from work. She is using an ancient Nokia candy bar phone because her old one couldn't be resurrected after falling into some water a few months ago. A salesperson at one of our local AT&T stores in Palmdale, CA had told her that her $5/month insurance didn't cover that kind of damage and that she'd have to buy a whole new phone. My friend pulled the Nokia out of a drawer some place and had been using it, trying to stick it out until her hubbie's phone was eligible for an upgrade, then she had worked it out with him that she'd take his new phone. We went into this AT&T store to see about getting the upgrade phone. Imagine my utter surprise when the saleswoman told my friend she didn't have to go through with the upgrade and wrote down the phone number for her to call for help with putting in a claim on the insurance and getting a new phone for $50. Back at our hotel room, my friend called and now two days later, her new phone is sitting at home waiting for her arrival. This is the best service I've ever seen from AT&T. It's too bad this location is 1700 miles from my house or I'd be back next week when my hubbie's phone is eligible for an upgrade. read more

If my review was based on my experiences in the last 2 weeks I would've given 1, maybe 2 stars, but it's about consistency, right? I've been here in the past and while this place is always busy, they seemed to handle things pretty efficiently, until recently. So 2 weeks ago I stopped in when my BB seemed to have a mind of its own - I was told that it was the memory caused by web browsing, pictures, etc. I was ticked to hear that staying on the phone's good side was a guessing game. The rep "fixed" my phone and told me I could forgo a memory card. I'm confused, if memory is my problem why not address the source? The "fix" worked all of 10 minutes before going back to its fickle ways. This morning my phone went into a coma. I won't bore you with the details, but after all my tricks and pleading, it was unresponsive. I was in a panic so I went to the AT&T store and it was a frustrating experience for the following reasons: (1) The stare down with 2 reps, I guess it wasn't obvious that I wasn't there to hang out - I wanted some service. (2) After my phone was pronounced dead I was asked if I wanted a new one - what? Of course I did! REP: You're lucky you can get a new one, but have to get a new contract. ME: OK, sign me up - I need a phone REP: So, do you want a phone? ME: Yes, I need a phone REP: So you're buying a phone? ME: Yes, I am buying a phone, the very one you have in your hand. Mine is broken and I don't have time to find one on eBay (sigh, am I on Candid Camera?) (3) The rep scolded me about not having a protective cover on my phone. I explained I had one several times, but took it off trying to revive my phone. He kept telling me "you really should've had a cover for that phone" even after I dug it out from my bag and waved it at him. When I tried to purchase a cover for my new phone this confused him. "You mean you want to buy the covers I showed you?" Yes, yes I would, weren't you just scolding me for not having one (even though I did)? (4) The Upgrade Fee REP: So in addition to the phone you have to pay an $18 upgrade fee ME: Why? I don't want to change my phone plan at all REP: You're buying a new BlackBerry, it's a newer model so you have to pay ME: But you don't sell my old model, I'm paying for the phone and I have to sign a new contract, which costs me my first born if I cancel REP: Well, you don't have to pay the $18 if you don't want to ME: Great, I'll pass REP: But, if you don't, you can't have the phone ME: (exasperated and desperate) Fine, charge me the stupid fee (5) The rep (aka Employee of the Month) got my phone working, but didn't bother to set my e-mail up or the new SIM card he insisted I need, which they've done for me before. I had to call AT&T and wait 15 minutes on hold for help (booooo!!). I realize the fee issue is a company beef, but for a sales guy it shouldn't have been so difficult to get him to SELL me a phone. Also, he should've made sure I was set before moving on to the next customer - he even started helping her before we were through. Bottom line: service is spotty here, the lines are long and the sales reps could use a refresher course in sales. It could've been worse, he could've been clueless AND rude. read more

They suck! I have never dropped so many phone calls in my life. What year is it?! Get it together. If you weren't exclusive to iPhone, I would not even tolerate you! read more

This rating is solely on the service from Robert. Greeted immediately upon walking in (no appointment). I knew exactly what I wanted and he did not try to steer me from that. Bought a new phone and had the new one working with all my information in less than 15 minutes. I dread everything and anything when it comes to service functions like this because of the blatant disregard for other people's time however Robert had me out of the store within 30 minutes of walking in. Super pleased & wondering why I put off getting a new phone for a year. read more

I wish the store would craft a new process for helping it's walk-in customers. It's your task to seek out the staff member in charge of entering people into the queue. This person is hard to find because she is roaming around the store too. If she's busy, you're SOL because you're a non-person until you get on her list. There's a high risk of new comers finding that person before you do, and therefore getting service before you do. Even after you're enrolled, you still have to wait to be called. What a hassle. read more

This review is in regards to AT&T in wireless plans l. My wife and I have had AT&T iphones since October 2010 and at that time we realized that we would be forced to deal with higher rates, iphone data plans (whatever that is) to enjoy what we believe to be the most impressive smartphone out there, but if I could change something with my AT&T services, it would be AT&T Navigator Service. I've had this same service free with SRINT, I know it's free on VERIZON, yet AT&T has the nerve to charge $9.99 monthly. Is there no end to AT&T's greed... read more

I came here on two occasions and was underwhelmed with the service both times. My phone was stolen on the CTA, so I ran to the nearest AT&T store to see if they could remotely lock/wipe/track my device. And employee was entering the building and said they wouldn't be open for another 30 minutes and directed me to call a number to lock my device (which is hard because my device was just stolen). While I understand it's not working hours, I think they could be a little more compassionate. A few months later I came to this location to update my sim to a nano-sim for a new phone. The salesperson gave me an unactivated nanosim and a number to call to activate it. I'm not sure why she couldn't have activated it within the stores, especially since I had my new device with me. In fact, she didn't even ask to seem my device. The next day I went to the location on Michigan avenue. The salesperson activated the sim and transferred all my info from my old device. She was as confused as I was on why the Monroe location didn't even offer to do this. read more

For someone speaking on behalf of such a big company they are nothing but thugs in white. The manager Gabriel Murphy email gm238w@att.com is a loser of the first order. Only if he had a pair of balls he would accept his/his staff members mistake. But instead he would run like a coward unable to look me in the eye. So here's my story, I order the apple iPhone 5s specifically one silver and one gold. I get an email saying they have shipped my black iPhone 5s. I go to the store to talk abt it and I get no help instead they tell me I must have asked for it. I don't understand how I would mix up silver and gold with black. Anyway instead of helping me out I am told I will have to pay a restocking fee of $70 for the 2 phones which I haven't even touched and the loser manager wouldn't even come and apologize for it. He would just stay away and tell the others it's the customers mistake. I haven't even mentioned the wait times. I must have wasted 6 hrs in this store and I am never going to do that again. I hope I never have to look at these people ever again. read more

Arica Smith - you rock! It was time to upgrade to my iPhone and I dreaded going to my local neighborhood AT&T store - it has a truly awful sales staff . I decided to go to a downtown store (away from State Street, that is), figuring they cater to business people. Great decision - all I can say is go see Arica Smith if you need anything- she is the absolute BEST. Knowledgeable, helpful, patient...just what I had hoped for. (I never thought I could find such a great help in an AT&T store.). Her phone number is 312-920-0414. She is top-notch! read more

Jennifer was very helpful in answering all of my questions. I was also greeted as soon as I walked in the door. There was no wait for helpful service and everyone seemed very polite. Although I didn't upgrade my phone (today) I did appreciate the service. read more

This isn't specifically about this store, but AT&T in general. DO NOT get your cell service from them. Tons of dropped calls, bad reception, and failure to make calls. It is the absolute worst service ever. read more

Completely incompetent employees with zero interest in the customers walking through the door. I went in today to change my service and after I got to the store they told me I had to call a number to make a change to my account, that I wasn't able to do it there. I sat on the phone in the store for 30 minutes so that when I was finished I could upgrade my phone. At the end of the 30 minute conversation, the guy on the phone, the only person that knew anything about what he was doing, told me that I could have done all of that in the store but because it was done over the phone there would be an hour delay before they could make any changes to my account. Will travel to other stores to find people that understand how to respect their customer's time! read more

The team at this location is top notch, especially the manager, Ryan. He helped me with a billing issue that customer service refused to assist with. Ryan deciphered how I was billed incorrectly and took care of everything. I wish I could leave a zero star review for the reps that I spoke to when calling customer service. They were clueless and rude. AT&T should be grateful that they have employees like Ryan that go the extra mile to resolve issues. read more

AT&T = terrible. Don't. Do. It. Until AT&T can build the network architecture they actually tout for their 3G service, you'll be setting yourself up for disappointment. I live downtown and AT&T drops more calls than Jennifer Aniston drops boyfriends. The iPhone has been double edge sword for them, one hand they have exclusivity to the coolest phone available, the other hand is horrid network traffic due to the hordes of iPhone users and the network attention these devices command. My vote: simply don't. read more

I usually hate wireless companies for all the reasons most people hate wireless companies. I just got myself an iPhone from this location and just rocked up and was out the door with a new plan and new phone in under 30 minutes. The speed of service is what got them any sort of rating, and the fact they were actually nice and explained things pretty decently. They also have a sign in sheet so people are helped in the order they enter the store. It's not exactly rocket science to do something like that, but I haven't really seen it at many wireless stores. read more

AT & T is the absolute worst, especially if you live in the city. I hate to write negatives, but my job relies on my phone working and I cant tell you how many times it has lost me clients or caused me problems. I used to see commercials about dropped calls and say, "what is that?", now I have dropped calls on a regular basis since switching to AT &T. The employees at the properties are kind, but the company is the most annoying and inconvenient to work with. I try to call to get help with fixing my phone and it takes at least half an hour to get through to someone, then the call drops and I'm back to square one. If they didn't have so many problems there would be less people calling for help and that would make things a lot better all around. Get it together AT &T. read more

I went to this store to fix an issue with my service. The guy that I met was totally clueless and offered no help. He asked me to call the customer care to get it fixed. I went to another ATT store and they fixed the issue in 5 minutes. read more

I am a business owner that has been in this area for over 5 years and the service I received from the manager Sylvia was unacceptable. She told me she didn't have time to go over my bill and it wasn't her job to do that. I asked who's job is it? Her reply "Not mine and maybe you should get another service provider" I was in shock. I really thought she was kidding and it was a prank. When she walked away to "Facetime in her office" the agent said "I am sorry" The agent told me she is not very nice between you and me. I couldn't believe her own employee felt this way. I felt bad for him to have to work in this kind of work place. That day AT&T lost over 100 lines. I emailed my concern to the leadership in the area and I have never from them to this day. read more