There are two kinds of IT people, the ones who leave you more confused than when you started, and…read morethe ones who quietly solve the problem and get you back to running your business. Working with Matt was exactly that. He was prompt, professional, and refreshingly easy to work with. No unnecessary jargon, no drama, just honest expertise and a genuine commitment to getting the job done right. As a small business owner, having someone reliable to call when technology gets in the way is invaluable. If you're looking for an IT professional who knows his craft, communicates well, and delivers on his promises, I highly recommend him. Good people are hard to find. Great IT people are even harder.

Matt Hunt has done everything I've ever needed for my computer, phone, and network. Recently, my…read morecomputer was all of a sudden not working and I called on the chance that he had an opening same day. He really didn't but he's all about helping his customers however he can. He was able to get me in remotely for an hour to see what he could do. In the four-ish years I've been working with Matt, I'd never worked with him remotely. It's very cool and he got to the heart of the matter quickly without being here. And he told me what to do to keep it from happening again and he was right. Matt is kind, caring, funny, nice to kids and dogs, and a total find.

If you are looking for an audio/video company in Chicagoland, stop looking. Davis Audio & Video…read morejust completed a pretty big job in our house (audio throughout the house, TV/AppleTV/TiVo, etc) and we could not be happier. The short review: incredible customer service, extremely knowledgeable staff and very fair pricing. David's consultation on what we wanted/needed in the house was great. He was very clear in presenting options and pros/cons of different equipment. He laid out the process and other than a little glitch (that was not their fault) everything went very smoothly. We now have the entertainment system and home audio we have always wanted. Thank you Davis Audio/Video!

Horrible new customer relations, getting timely responses was nonexistent. Promises were made and…read morenever kept. A really unprofessional experience.

This review is long overdue. I used Ron oh back in 2016 to mount 2 TV's onto brackets at my condo…read more The 1st TV had to go on brackets and he also installed my Bose Speakers to the left and right of the TV which looked sharp. He ran the wires and kept every wire hidden. The 2nd TV was in the master bedroom and as you'll see in the picture, he did a good job of hiding the electrical cords so it could be near the power outlets. Shame on me for not painting the white covering to match the color of the wall but you get the point. He was friendly and his pricing was fair. I plan on using him again very soon!

Hired Twizted Home Entertainment through Thumbtack. I thought the team was generally good to work…read morewith while the install was happening, albeit a few issues here and there. However, later found out that there was substantial damage done to one of the speakers I had installed (MSRP $999/each). I reached out to the owner and was told there was no way their team could've caused that damage and to return my products to the vendor. Pictures show this is clearly not an issue from use, as the driver is pretty much shoved in on one side. Notwithstanding, some of the work was not performed as initially discussed (i.e. ethernet cables to cameras were run outside instead of through soffits/attics), and the team was quick to make holes in the ceilings and walls (which ended up being in the wrong places). Given how things have shaken out, I cannot recommend this company for any work. Let the work speak for itself in the photos and see the other reviews online regarding damage. The free work Ron mentioned is shown below with the one ethernet cable hanging from the side of the house. I paid in full afterwards, so if I had high expectations or demands that were "met," I think the highest expectation I had was for them not to damage the very thing they're installing. I actually have texts from Mo partway into the installation where he essentially told me to install things myself because he thought they were too valuable for him to install (which was part of the services I hired them for). Also beware of some of the other positive reviews, as one just popped up that of course mentions "no holes" for similar set up and the initials match one of the employees on Yelp (Mo N.), but on Google and Thumbtack it shows two different names altogether for the same review. Seems like they're padding the reviews and photos so you won't see the work they did at my home.... They're also now threatening me via text to stop updating my reviews for calling them out. There's been a handful of 5 star reviews in the last 24 hours after posting my review used some old photos from their Thumbtack and website (which they removed and replaced).

I moved into a new condo that had built in speakers in the family room, bedroom and outdoor deck…read more The old volume sliders were broken, so I went ahead and got new impedance matching volume controls for the 3 sets of speakers. I then tried to setup my receiver and couldn't get any sound. I didn't really want to get into figuring out how the place was wired and waived the white flag. I easily setup an appointment with Joe and he had his technicians come out on time. They arrived with masks and gloves (COVID19) and were careful the whole time. They easily knew where to look and how to get my receiver hooked up properly. Found out I had a Sonance setup that was good (for it's time) but the driver plate was unnecessary with my amp. They took out the Sonance driver and got me setup with my existing Yamaha amplifier. They helped figure out how to get my zones setup on the amplifier and gave some pointers to look out for. I'm all setup now and ended up hooking up my Chromecast to my receiver to stream audio from my phone while I'm outside on the deck also! I'm a happy customer and was glad to have Royal Home Entertainment troubleshoot my issues.

This is a fantastic, helpful place. A few years ago I walked into Royal to buy a TV. I was annoyed…read moreby my previous set--I bought it online and it developed a line of dead pixels a few years out of warranty--and liked the idea of shopping at a local business. Joe was very kind and helpful, despite resale not quite being their business. He located the precise set I wanted (from another dealer in Florida!) and hand-delivered it to our apartment for a great price. It's still one of my favorite service experiences in the city. Over the years I've recommended Royal to several friends, and if I ever needed repair work I wouldn't hesitate to contact them again. A big box store just can't compete with their wealth of experience and clear passion for the field.

I recently needed to have a TV hung in my living room. I searched on Yelp for an installer and Vic…read moreresponded immediately! He was very helpful and is an expert in his field! He made sure the placement and explained the installation throughly. He was very careful in not making a mess and cleaned up after the install was done. He provided recommendations if i decided to do the covering of the cords. He was amazing and I highly recommend him.

Moved into my new home and didn't know that the cable i ran while the walls were down was a one way…read moreHDMI cable. Vic came out the same day to look at the project and give me some options at which point we decided to move forward and he penciled me in for Tuesday. Vic was on time and ready to go he even took the time to explain to me what he was doing along the way. Customer service was A++ and i would recommend him to anyone. He is very professional and he understands customer satisfaction as he went above and beyond to make sure i understood everything before he walked out the door.

We decided to go with Security Doctors to install and service our hardwired security cameras at our…read morehouse. After initial emails and a call with Carlos, we set up a meeting to review our needs at our house. Throughout the entire process, Carlos was prompt in replying and always very helpful and gave us great customer service. When his team arrived to complete the install, the work was also completed professionally. The team of three wore masks and shoe covers when inside the house. They were very courteous and explained everything they were doing prior to doing the work. I was really impressed by the job from start to finish. I'd recommend Carlos and Security Doctors.

Moved into a place that already had a panel from the previous owners, completely dead, with the old…read moresensors still stuck on every door and window. Two other companies wanted to rip all of it out and start over. He got the existing sensors talking to his own hub without pulling a single wire, swapped the panel, and the whole thing was live before dinner. Saved us the demo, the patching, and a chunk of the bill.

Wonderful communication with Calvin. He showed up in time and gave a clear explanation of the work…read moreneeded to install my frame tv. He and his assistant had the tv installed and working within an hour! Plus they let my dog supervise!

Finding the problem was free as long as they did the fix, and they told me that when I booked, not…read moreafter. Felt like they were pretty sure they could handle it.

We have used Universal Home Theater twice now, once when setting up our home, and again recently…read morewhen we moved into our apartment. Every time Virgil and Dan have shown up, they are in full professional mode, assessing the situation, making sure we have everything needed for a smooth setup. These last couple of visits have been in Covid-time, and they wore masks the whole time. I'm grateful for the couple of times when I couldn't figure something out with our system, and called Virgil, who cheerfully got me on the right path. I would use Universal again, and give this company my whole-hearted endorsement.

Called the number listed, a man answered the phone and I had to be the one to confirm who I was…read morespeaking with instead of him leading with who I was calling. Instead of saying "yes, this is Universal Home Theater" he responded "how can I help you" and after proceeding with the reasoning for my call, he states they no longer do installations... Odd since the business says open and there are current reviews. I love when people show their true colors immediately as it allows me to hire real professionals who actually align with me.

Jeff is incredible. He's extremely responsive via text and phone calls, and is very consultative…read moreand knowledgeable about the product. Pricing was very transparent and he never tried to sell me anything I didn't need. The amount of questions I had to ask him were unnumbered, he is super friendly and easy to talk to! I was bummed our mantle wouldn't fit the desired MantleMount so he advised the way to get it done - build out a faux wall to shorten up the mantle depth. We got on the phone several times to discuss measurements, where to connect power, and how to make it look good. We got a contractor to build the wall and Jeff was on standby the whole week to answer questions and make sure we did it right! On the day of the installation, he and his son were professional and worked quickly. Even the wires behind the tv were neatly wrapped and coiled. They made several adjustments before, during, and after the mount was up to make sure we were completely satisfied. They also gave a lot of love to our animals and worked around them. I will be reaching out to Jeff for all future projects and recommending him to everyone I know!

Jeff was great! He guided decision making, ordering, and scheduling throughout the whole tv…read moreinstallation process, which made it super easy from my end. His attention to detail was also extremely appreciated, as everything turned out perfectly. I highly recommend him if you have a simple install or need to do something a bit more custom like I did.

I called to request a locksmith to unlock my friend's apartment because my luggage was inside, and…read moreI had a train to catch in about two hours. None of his roommates were home, awake, or answering their phones, so I was starting to panic a little. From the start, the staff were incredibly patient and kind. They gave me a reasonable quote right away and said they could have a technician there within an hour. The technician called me as soon as he was on his way, and his ETA was only 15 minutes! In the meantime, we found out that one of the roommates could come let us in. I called back to cancel, fully expecting to still pay a $89 service fee since the technician was already on his way and almost there. To my surprise, they told me not to worry about it and canceled everything at no charge! The entire experience was so easy, and every interaction was quick, friendly, and professional. Even though I ended up not needing their services, I was genuinely impressed by their kindness and customer service. Truly night and day compared to other locksmiths I've dealt with in the past. I would absolutely recommend them and will definitely be calling them again if I ever need a locksmith!

I was in desperate need of a new keyfob and I sent out quotes to multiple companies via yelp -…read moreChicago Locksmiths was the first to call and they quickly set up a same day appointment within 1.5 hrs. Robert was in touch with me and quickly/efficiently set me up with a new keyfob. He was extremely nice, professional and knowledgeable. The whole ordeal couldn't have went smoother and he came to my apartment. He also went over specifics with the key fob, how to replace battery and other smaller details. Great experience and would do business again!