Hired Twizted Home Entertainment through Thumbtack. I thought the team was generally good to work…read morewith while the install was happening, albeit a few issues here and there. However, later found out that there was substantial damage done to one of the speakers I had installed (MSRP $999/each). I reached out to the owner and was told there was no way their team could've caused that damage and to return my products to the vendor. Pictures show this is clearly not an issue from use, as the driver is pretty much shoved in on one side. Notwithstanding, some of the work was not performed as initially discussed (i.e. ethernet cables to cameras were run outside instead of through soffits/attics), and the team was quick to make holes in the ceilings and walls (which ended up being in the wrong places). Given how things have shaken out, I cannot recommend this company for any work. Let the work speak for itself in the photos and see the other reviews online regarding damage. The free work Ron mentioned is shown below with the one ethernet cable hanging from the side of the house. I paid in full afterwards, so if I had high expectations or demands that were "met," I think the highest expectation I had was for them not to damage the very thing they're installing. I actually have texts from Mo partway into the installation where he essentially told me to install things myself because he thought they were too valuable for him to install (which was part of the services I hired them for). Also beware of some of the other positive reviews, as one just popped up that of course mentions "no holes" for similar set up and the initials match one of the employees on Yelp (Mo N.), but on Google and Thumbtack it shows two different names altogether for the same review. Seems like they're padding the reviews and photos so you won't see the work they did at my home.... They're also now threatening me via text to stop updating my reviews for calling them out. There's been a handful of 5 star reviews in the last 24 hours after posting my review used some old photos from their Thumbtack and website (which they removed and replaced).

Twizted Home Entertainment exceeded all expectations. From start to finish, their team was…read moreincredibly thorough in helping us select the right sound equipment and integrating it seamlessly with our short throw projection TV and in-home sound system--which hadn't been working since we moved in. They didn't just stop at audio/video setup either. They connected all of our TVs, shades, and thermostats to a single, easy-to-use app on our phones, making our home smarter and more convenient than ever. Mo, in particular, was outstanding--knowledgeable, detail-oriented, and truly focused on customer service. Not only was the entire experience smooth and professional, but the cost was also significantly lower than other quotes we received. We'll definitely be using Twizted again in the future and highly recommend them to anyone looking for smart home or entertainment system services. A+ experience all around.

Art and his team did a great job taking care of our audio visual repairs at Replay Lincoln Park…read more Art responded in a timely fashion, came out the next day and diagnosed the troubles quickly. They provided great service at a fair price. Highly recommend and I'll certainly use them again

I was waiting on a computer for my car and had it immobile in my garage…read more I wanted the remote starter removed and Art was the only outfit that would come out to my house to remove it, as it wasn't running and I couldn't drive it anywhere. Art was supposed to send out a guy to do it but for some reason couldn't make it. Art came out later in the appointed day to complete the job. quick and goes the extra step to take care of his customers...very impressed about how he treats his customers and it i the future if I have any work pertaining to his business. I will be calling Art first. Thanks again, Art.

I've had other security and internet services out to look at my apartment building but they always…read moreseemed to make me more confused about the options than I was before. Tom was different. He was really invested in making sure I had the most streamlined, cost-effective, integrated systems. He explained my options so well that I actually understood what I was getting. I was using the security system he recommended within minutes to watch what was going on outside my building (the very first night I saw someone stealing a cobblestone from my garden!) And he saved me a lot of money by figuring out a way that I could completely eliminate one of the Comcast internet accounts in my building and get faster service in the process. This is a problem that at least a dozen visits by Comcast over the years couldn't figure out (or they didn't want to because they wanted me to have two accounts). I highly recommend HookUp Solutions. In fact, I would go as far to say that I feel sorry for anyone who doesn't use them because you're probably getting ripped off.

We built a new home and i knew that i wanted to have audio throughout. I remembered watching…read moreBlackhawk Down on a home theater system Tom set up for a buddy and I knew that he would be a good fit for our home. Tom is one of those anomalies in the service world - he actually cares about quality and refuses for anything with his name on it to be less than perfect. He can build systems that are so powerful they will shake your neighbors homes when you turn on your favorite tunes. He can also tailor a simple system for a kids space. He understands how to set realistic budgets and expectations. One very important attribute I learned about Tom is that he is a man of his word. If he tells you something will happen, you can bank on it. When you couple this with his impeccable honesty you end up with a great package. Stereo, video, etc systems can be overwhelming and it would be easy for someone to take advantage of the not-so-knowledgable consumer. With Tom at the helm, you need not worry. He will build a custom-fit solution for your exact need, within the budget you design, on time, and accurate.

Unfortunately we had a disappointing experience with R:Home. R:Home presents themselves as…read morehigh-end service company that values their customers, but after months of trying to resolve some issues, with numerous different technicians, we are still left with a system that does not fully work as originally presented and a very token discount (less then 2% of our bill). R:Home seems to be one of those companies that just wants as much $ from you as possible. Save yourself time and money and do not use R:home, go elsewhere

I was referred to Homerun Technology by a contractor that was building my roof deck…read more I worked with Tim McManus to design a fantastic outdoor theatre that featured surround sound, high definition projector and 10' screen. He was friendly, professional, and very willing to work with me to get everything setup the right way. This wasn't a standard job and 3 other Home AV 'experts' didn't bother to call me back after meeting with me. His crew was equally accommodating and did a fantastic job setting up components, running wire and hanging the speakers/screen. I recommend that you consult Tim for your next AV project.

John was wonderful. He installed a ceiling fan for us. He was on time, professional, honest and…read moreknowledgeable. I'm very glad that I came across him. I wouldn't hesitate to hire him again. Thank you so much John!!!

This was such a bizarre experience. I asked this company for an estimate on purchasing and…read moreinstalling a particular camera (and gave all the specifications). Out of several people who were contacted, he was the only one that told me to buy the camera first and then contact him. The request CLEARLY said that we wanted the camera purchased for us in the requested estimate. Otherwise, why would I provide all the specifics? He went off on a rant about what if we don't like the camera, why we'd have to put down a deposit and sign a contract, and all this other stuff. We have had six other cameras installed and never had this problem. A couple other companies wanted to introduce us to new camera and DVR options and just gave us estimates, so we could fully understand the price. He doesn't seem to understand the concept of an "estimate." No one asked him to buy the camera right at this very moment. We were just curious about what the rate would be to pay for both parts and labor. Weirdest experience ever. But at least I know not to ever contact this company again.

They installed our security camera, access control system, and alarm system flawlessly. They are…read moreefficient and did a quality job.

We used George to install our security system and then upgrade it a few years later. We have been…read moreconsistently happy with his professionalism, quick response, and ease with which to do business. We are looking to use him for some home audio next, and will give a review on that once it's done!

OK, so I bought a house in the city and knew I needed A/V help but had no idea where to…read morebegin...what was out there...much less how to get things done at a reasonable cost. A little back story on me...I'm not the type to just find the cheapest vendor for services and I'm not easily swayed by businesses whose marketing efforts that make consumers THINK they're inexpensive (in this case, the likes of Geek Squad). I had been recommended to Premiere by a friend who had way more money to spend on A/V than me, so admittedly I was on guard for $$$. But what began as a cautious in-home meeting with a Premiere rep to discuss my relative disinterest in the world of "home theater" ended up being more enlightening than I had envisioned. In the end, yes, I spent way more than I had planned...but that's pretty much what happened with everything I bought...down to my coffee maker. What I got was an incredibly convenient set up where my TV's all use the same, idiot-proof, IP-based remote (which means my wife and guests don't have to take a course to turn on different TV's). The remotes can even control other TV's in the house AND the thermostats -- features that have come in handy when my pregnant wife needs the thermostat changed in the middle of the night and I don't feel like heading downstairs...or when our sons have another TV too loud when I'm trying to put our daughter down for a nap. They "sold" me (for lack of a better word) on other services too...ones that I'm certain I'd have later determined to want -- like an extended wireless network with a home server for auto backups of our family's laptops (who DOESN'T need that?) and iPod docks that interface with the A/V equipment. Oddly enough, I'm not a movie junkie. In fact, I can't tell you the last year in which I've watched a movie so I'm sure the tone of this would have been more about my Netflix & Pandora apps on my Blu-Ray players if I cared in the least about that stuff. I just like the ease of use in watching the news, listening to music or watching my (few) TV programs in HD. Everything looks great, sounds great and was wired/installed so professionally that I'm actually proud of the setup I have. Among the things like most? 1) Everybody at Premiere is bright and professional. How refreshing. 2) Emails and calls were always returned promptly and thoroughly. That's HUGE with me. 3) They have an engineering dept that provides detailed elevations showing EXACTLY where the brackets should be on the wall...where the wiring goes...how long the wiring should be. At first, this seemed like overkill but every time I look at any of the TV's and see how they are centered...perfectly level...no cords in sight...it reminds me how important this function was. The one regret I have...and I would recommend this to anyone who plans on working with an A/V company on a system that requires programming time on an IP-based remote control system (like Control4) -- don't go out and buy your own TV's like l did. I tried to save a couple bucks by getting TV's myself instead of getting them through Premiere and I regret it. I'm also reminded of it every day when I have to press custom buttons on my remote because the TV I bought doesn't communicate with the remotes as well as other brands. I should have gone with all the ones they were recommending. I also wish they'd have told me why they were recommending their preferred TV's because that knowledge would have been enough to keep me out of stores and offline scouring for TV deals. The ones that I bought didn't have (what I would soon learn to be) "discreet codes" that make programming the remotes easy and most functional. I ended up paying much more in Premiere's programming time than I saved in buying the TV's. AND I'm left with a couple of TV's that aren't integrated into my system as well as the TV's I bought from Premiere. My bad.

Talk about a company that takes advantage of people and the clients lack of knowledge -- these guys…read morequoted me for an AV system that was twice that of another company for THE EXACT same items. I mean EXACT - These guys also wanted to charge me for drawings $2500!!!! -- the company we chose did that as a courtesy -- I don't know how these guys get away with charging OUTRAGEOUS prices for similar services. SHOP THESE GUYS -- you will not regret it. I saved almost $73,000 by being an educated consumer. Don't fall into their sales game trap.

Mike and the team at Digital Systems do the highest quality work you can find in this space. So…read morefar, I've done three projects - a large installation A/V and wifi set across 7 zones from scratch, my garage deck outdoor A/V set up, and a control 4 based electronic lock for my front gate. The equipment, installation, and software are best in class and you can be sure that they will deliver a reliable, premium setup for any project on schedule. Even other service providers that I've had to work on a Philips Hue installation, for example, have noted the impressive quality of work from Mike's team. Mike is available all the time on text and e-mail and just as important his team not only have incredible expertise (there's a lot of programming, it's not just mounting and running wires behind a wall for many projects) but they are respectful of your home and instructive in how to use any app, remote, etc. I have zero concerns about anyone with digital systems entering, working, and locking up around my home, even if I'm out of town. I've used maybe 5 such firms across a couple homes in the past 10 years, and there is a difference here. Google and Amazon et al based systems do not the have supporting equipment and service expertise required for a reliable, premium set up. If you're comparing estimates and Digital Systems looks 5-10% higher which was my initial reaction in my first project, I write this review mostly to let others know from my experience that the quality and reliability of the equipment and installation, the available functionality to meet any capability requirement you have, and the optimization of your set up will quickly make it both the most cost efficient and highest end option available among any I've found around Chicago. .

I cannot say enough good things about Mike and his team. As we continue to go through remodeling we…read morehave had to call numerous times and someone always comes on short notice and fixes/corrects any issue (usually caused by me or the contractors!) I would highly recommend Digital Systems, as they were recommended to me- word of mouth is the best advertising!