Technician was friendly, professional and very efficient. Resolved our issue with no problem!read more

Fix internet quickly very nice customer service. Answered…read moreall questions. Made sure everything worked before leaving Thomas S

Nazir showed up on time and helped me find a port in over an hour. He ran around to make sure the…read moreservice was running smoothly. Plus he is super extremely nice and polite. he asked me everysingle time before moving my stuffs even its just 1 feet move All in all, it was a good experience

Constant buffering. Sporadic streaming. Sometimes can't stream at all. Planning on going back to…read moreComcast. HP was installed in our building cuz the ex-building managers husband or ex husband was connected to HP. It's the worst. Just don't.

great company- after signing up for autopay my price has stayed the same for just 50$ and i was…read moreable to connect up to 30 devices on my wifi. great connection for those working from home and have gamers in the home. they also offer free mobile service for a year and give out 200.00 gift cards , which came in handy for groceries.

The service was actually pretty good, but the price kept going up and when I called to try to get a…read morereduction, they said no way. Even though I pointed out that my neighbor was paying half what they were charging me (also Astound, same speed) and xfinity would charge me 1/3. "We may charge different customers different amounts." "We don't price match." I didn't want to switch, and it was utterly frustrating that they would do this to a long term customer. It was like I had a note in my file, 'stick it to this guy.' Or maybe they just stick it to everyone dumb enough to stay with them. Of course when I called to cancel they said, "Can we offer you a better price?" Makes my blood boil.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

My midsize condo building just got webpass and while it's faster and less expensive than the much…read morehated Comcast, we've experienced regular outtages of minutes to hours since it was installed a few weeks ago. Today it's been on and off all AM...I work from home, as do many others in my building. This is just unacceptable and wasting my time. Cannot recommend unless they can provide consistent service going forward.

The staff is fine The process is horrible and slow…read moreJust to drop off a cable box takes forever! Should be an express or self service for a cane box drop off That's all!

I took time off work to go to Xfinity to find out information about upgrading cell phones for my…read morewife and I. We have comcast/xfinity in the home and at my wifes small business. I walked in, checked in, and then waited. After a few minutes, a guy named Daniel called my name. We sit down and I hand him the business account statement and say first off, my wife and i would like to upgrade our phones, they are tied to our business account and this is the place we got them last time. First off, is this still the correct place to do it or do i go to apple to get the phones and bring them here, how does this work? Daniel spends a few minutes playing on his computer and then says he will be right back. He leaves and a few minutes later comes back with a drink in his hand that was half full and he was asking his coworker if he wanted it, I guess he thought he was funny, and then informs me that he cannot talk to me because its my wifes name on the account and not mine. Never says hey, do you mind if i call your wife and get her on the phone to verify your identity. Never says hey, we cant open the accounts without your wife here but you are in the right building and here is how it works. I was furious! Does this Daniel realize he just wasted 2 hours of my life? Where has customer service gone?

Comcast/Xfinity is the best internet provider that I have found as far as the speed & reliability…read moreof their coverage & internet access. As far as contacting a person when service is needed they are pathetic & severely lacking. Zero Stars Everything is automated. The recorded responses don't give you the option you need to talk to a person for technical support. I recently bought a new modem & router. Whenever you change the modem you need to contact Comcast to send a signal to the new modem. This can prove to be a lesson in futility. I called repeatedly to an endless loop that didn't provide the options I needed. If your already an existing customer FUGET ABOUT IT. Your kind of F-ucked if you need help. I even tried to call as a new customer to get a person hoping I could get transferred through the correct channels. As a potential new customer I went 2 for 2 w/an instant connection to a person. As soon as they knew I didn't need new service they hung up. WTF?

I gave this review on google, but xfinity as a whole is just terrible I'll post here too…read more Repeated Miscommunication, Poor Service, and Zero Accountability My experience with Xfinity Mobile has been, without exaggeration, one of the most frustrating and disappointing customer-service experiences I've ever had. The issues stem from three areas: the in-store experience, the phone/virtual support team, and the opaque "third-party" partners Xfinity relies on. The lack of communication between these groups creates a cycle where customers suffer for mistakes Xfinity refuses to take responsibility for. 1. In-Store Experience (This Location in Particular) The staffing and overall service at this location have been consistently disorganized during multiple visits. It routinely requires several employees to assist one customer, yet no one seems fully informed about the process they are handling. A. Phone Trade-In Experience: When my elderly father and I traded in our previous devices--both in perfect working condition--the store transferred his data and told him he was "good to go." They failed to inform him that the phone needed to be reset and have the passcode removed before sending it to their third-party evaluator. As a result, the device was rejected and returned for being "locked," despite not being damaged in any way. We then spent over three months going back and forth between the store, Xfinity support, and their unnamed third-party vendor, only to be told there was nothing they could do. My father, a senior citizen, was ultimately stuck paying for the phone entirely due to incomplete instructions and misinformation provided by Xfinity staff. B. Apple Watch Service Issue: During a recent visit for an Apple Watch issue, once again multiple employees were assisting one customer, and the associate helping me was multitasking despite my request that he complete one task at a time due to previous errors. Unfortunately, the transaction was still processed incorrectly and assigned to the wrong account--creating yet another layer of complications. 2. Phone & Virtual Support The phone support team appears to be completely disconnected from the in-store system. They cannot look up claims, cannot see store-related transactions, and cannot contact the store directly--because the physical store, unbelievably, has no phone line. Calling for help does not save time; it adds more confusion. Each department has visibility into only a small part of the account, and no one has full access to resolve issues created by the store. 3. The Mysterious "Third-Party" Xfinity's reliance on unnamed third-party partners creates even more problems. Representatives avoid clarifying who they actually work for, whether they are part of Xfinity, insurance, or an external evaluator. This lack of transparency makes it nearly impossible to track down responsibility when errors arise. In my most recent call, I provided every piece of documentation--including receipts, dates, and claim details--only to be told that my claim number was not associated with my account. This was due to incorrect information entered by the store. And once again, the burden was placed entirely on me to resolve an error I did not make. Overall I rarely write reviews, but the level of disorganization, miscommunication, and lack of accountability across every part of Xfinity Mobile has been unacceptable. Customers should not have to spend months correcting the company's mistakes, nor should elderly customers be misled through incomplete instructions that cost them money. The store blames the phone support team. The phone support team blames the store. Both blame a vague "third party." And ultimately, the customer pays the price...financially, timely and emotionally. I strongly caution anyone considering Xfinity Mobile to be prepared for fragmented support, inconsistent information, and very limited accountability.

Fast and easy service at this location. If you like fast WiFi you would be happy w Xfinity. I have…read more1GB speed and it's amazing for just $66/month plus free phone service for 1 year.

Same s**t it has always been. Garbage internet. They tried to make up for their greed with better…read moredeals this year before they failed entirely and they still have the same broken connections, throttled speeds and useless promotions with useless free channel peacock and a free year of mobile which I wouldn't touch wit ha 10 foot pole. Stop advertising something I'll never weant or need. I'm already you customer. Come the end of the year of using them, I will never return to this company again, even if they are the last one available in my area. I will just use a more expensive hotspot on my Boost mobile and deal with lower speeds that actually work. I was forced to go here because RCN wasn't available in this area and I gave it one more shot. I learned all there is to learn at this point after going back in forth with Comcast/Xfinity for a 25 year period.

My experience was very good. Kyle assisted me with some major phone issues. His patience and…read moreknowledge were excellent. He also helped me in the Verizon store in Park Ridge,il I hopefully will need to get a new phone in a few months and will go to see Kyle.

I moved my 4 cell phone service over from AT&T to Verizon. I was supposed to receive gift cards…read morefor what I owed on my AT&T phones which totaled $1,800. However, after 8 months, the gift cards have never arrived. Additionally, they promised a monthly bill of around $200 (which was billed the first month) and then it went up to $360 every month after. I've been trying to get this resolved for 8 months and the TCC rep tells me each month it's resolved, yet it's not. I've tried contacting the manager several times and she does not respond back to me. Extremely poor customer service and would recommend going to a Verizon owned store as TCC doesn't back up their commitments.

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!