Constant buffering. Sporadic streaming. Sometimes can't stream at all. Planning on going back to…read moreComcast. HP was installed in our building cuz the ex-building managers husband or ex husband was connected to HP. It's the worst. Just don't.

Nazir showed up on time and helped me find a port in over an hour. He ran around to make sure the…read moreservice was running smoothly. Plus he is super extremely nice and polite. he asked me everysingle time before moving my stuffs even its just 1 feet move All in all, it was a good experience

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

Our WIFI went down during a storm. We had no WIFI for three days until they could come out here…read morewith a tech guy. The guy came and claimed he fixed it. It works, with a catch. It is now slower than it ever has been, freezes up all the time. Can't even sit through a 22 minute TV show without lagging or stopping. This is pathetic and unacceptable in the year 2026. If you can, look elsewhere and use anyone else but Astound! We sent them another email and phone call to get ahold of someone to come back to our house to fix yet another problem they made happen. So far, no such luck. They're value is nothing and they are most incompetent. So again they may seem good, but they're awful. They don't have any places located near us and have to come from far away, so I imagine their tech guys are very limited to when they can come. Another example of why big companies shouldn't be able to buy up the little ones like WOW, which was actually a good cable company that we had no problems at all with. Like every other company, there customer service seems to be a thing of the past. We will be switching to a different company as soon as possible and never looking back. Fuck Astound.

Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

The staff is fine The process is horrible and slow…read moreJust to drop off a cable box takes forever! Should be an express or self service for a cane box drop off That's all!

I took time off work to go to Xfinity to find out information about upgrading cell phones for my…read morewife and I. We have comcast/xfinity in the home and at my wifes small business. I walked in, checked in, and then waited. After a few minutes, a guy named Daniel called my name. We sit down and I hand him the business account statement and say first off, my wife and i would like to upgrade our phones, they are tied to our business account and this is the place we got them last time. First off, is this still the correct place to do it or do i go to apple to get the phones and bring them here, how does this work? Daniel spends a few minutes playing on his computer and then says he will be right back. He leaves and a few minutes later comes back with a drink in his hand that was half full and he was asking his coworker if he wanted it, I guess he thought he was funny, and then informs me that he cannot talk to me because its my wifes name on the account and not mine. Never says hey, do you mind if i call your wife and get her on the phone to verify your identity. Never says hey, we cant open the accounts without your wife here but you are in the right building and here is how it works. I was furious! Does this Daniel realize he just wasted 2 hours of my life? Where has customer service gone?

Went to the store and 2 associates and the manager (nico)were talking for like 2 baseball inning…read moreabout some girl at work. Went to ask ? About the account and there like your not on the new system. You were on the old he didn't even want to check the system to see if I was on it , or even help me he like just type xfinity. Com it felt like he just want to go back and talk about that girl.

Absolute joke of store. Everyone is walking around with an iPad and actually doing nothing. You can…read moreliterally lose couple of hours of your life and won't get anywhere.

Fast and easy service at this location. If you like fast WiFi you would be happy w Xfinity. I have…read more1GB speed and it's amazing for just $66/month plus free phone service for 1 year.

Same s**t it has always been. Garbage internet. They tried to make up for their greed with better…read moredeals this year before they failed entirely and they still have the same broken connections, throttled speeds and useless promotions with useless free channel peacock and a free year of mobile which I wouldn't touch wit ha 10 foot pole. Stop advertising something I'll never weant or need. I'm already you customer. Come the end of the year of using them, I will never return to this company again, even if they are the last one available in my area. I will just use a more expensive hotspot on my Boost mobile and deal with lower speeds that actually work. I was forced to go here because RCN wasn't available in this area and I gave it one more shot. I learned all there is to learn at this point after going back in forth with Comcast/Xfinity for a 25 year period.

My experience was very good. Kyle assisted me with some major phone issues. His patience and…read moreknowledge were excellent. He also helped me in the Verizon store in Park Ridge,il I hopefully will need to get a new phone in a few months and will go to see Kyle.

I moved my 4 cell phone service over from AT&T to Verizon. I was supposed to receive gift cards…read morefor what I owed on my AT&T phones which totaled $1,800. However, after 8 months, the gift cards have never arrived. Additionally, they promised a monthly bill of around $200 (which was billed the first month) and then it went up to $360 every month after. I've been trying to get this resolved for 8 months and the TCC rep tells me each month it's resolved, yet it's not. I've tried contacting the manager several times and she does not respond back to me. Extremely poor customer service and would recommend going to a Verizon owned store as TCC doesn't back up their commitments.

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.