I don't like Zentro, but they sent their tech Tyler to help out and he was amazing…read more I have had constant issues with Zentro going out, it's the company that is an issue but their support people are doing their best with the pile of crap they were given.

Larney Bush was great and fast. He arrived ahead of time and Internet is working fine now!read more

Nazir showed up on time and helped me find a port in over an hour. He ran around to make sure the…read moreservice was running smoothly. Plus he is super extremely nice and polite. he asked me everysingle time before moving my stuffs even its just 1 feet move All in all, it was a good experience

Constant buffering. Sporadic streaming. Sometimes can't stream at all. Planning on going back to…read moreComcast. HP was installed in our building cuz the ex-building managers husband or ex husband was connected to HP. It's the worst. Just don't.

I called Astound intending to cancel my service because my price had increased past where I was…read morewilling to pay, but Leila (not sure of spelling) was very helpful and was able to get me a great plan. The call also went through quickly and I spent a very short time on hold while Leila found the relevant info. Astound generally has pretty reliable service for my needs as well.

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

My midsize condo building just got webpass and while it's faster and less expensive than the much…read morehated Comcast, we've experienced regular outtages of minutes to hours since it was installed a few weeks ago. Today it's been on and off all AM...I work from home, as do many others in my building. This is just unacceptable and wasting my time. Cannot recommend unless they can provide consistent service going forward.

I took time off work to go to Xfinity to find out information about upgrading cell phones for my…read morewife and I. We have comcast/xfinity in the home and at my wifes small business. I walked in, checked in, and then waited. After a few minutes, a guy named Daniel called my name. We sit down and I hand him the business account statement and say first off, my wife and i would like to upgrade our phones, they are tied to our business account and this is the place we got them last time. First off, is this still the correct place to do it or do i go to apple to get the phones and bring them here, how does this work? Daniel spends a few minutes playing on his computer and then says he will be right back. He leaves and a few minutes later comes back with a drink in his hand that was half full and he was asking his coworker if he wanted it, I guess he thought he was funny, and then informs me that he cannot talk to me because its my wifes name on the account and not mine. Never says hey, do you mind if i call your wife and get her on the phone to verify your identity. Never says hey, we cant open the accounts without your wife here but you are in the right building and here is how it works. I was furious! Does this Daniel realize he just wasted 2 hours of my life? Where has customer service gone?

The staff in this store is so unhelpful. You walk in and there are half a dozen (mostly) men…read moresitting around doing what appears to be nothing. Was here twice in a weekend and both times their staff tried to outsource my problem to Apple or their customer service number

Comcast/Xfinity is the best internet provider that I have found as far as the speed & reliability…read moreof their coverage & internet access. As far as contacting a person when service is needed they are pathetic & severely lacking. Zero Stars Everything is automated. The recorded responses don't give you the option you need to talk to a person for technical support. I recently bought a new modem & router. Whenever you change the modem you need to contact Comcast to send a signal to the new modem. This can prove to be a lesson in futility. I called repeatedly to an endless loop that didn't provide the options I needed. If your already an existing customer FUGET ABOUT IT. Your kind of F-ucked if you need help. I even tried to call as a new customer to get a person hoping I could get transferred through the correct channels. As a potential new customer I went 2 for 2 w/an instant connection to a person. As soon as they knew I didn't need new service they hung up. WTF?

Customer service is ridiculous! They are not helpful. They…read moremake you wait for no help. The store is a joke! It would get no stars if it was up to me!

I spent a few weeks contacting providers. Unfortunately, I decided to go with xfinity. ADT had a…read moreproprietary system and after your contract, you still don't own it. The xfinity agent told me their system was not proprietray and it could work with blink cameras. It is proprietary. There are advantages and disadvantages to a plugged in camera. I thought I could get the best of both worlds, but now have to run a separate system for blink. I talked to Omar 10/25. I complained that because they gave me bad info, I have to invest in additional equipment (sync module, echo show, and new router. From what I've been reading on the forums. It doesn't play well with the xfinity router). He told me they weren't charging me for the security equipment or installation so I let it go. I find out today, they actually are and they basically tell me there is nothing they will do. Sso much for their "satisfaction garauntee". Maybe I'll keep it. If I pull it out, I'll let you know how it goes. Just be careful when you talk to these them. I've been getting bad information. They might wonder why I never stick around for their surveys. It's because it sometimes takes a week or so before you find out the customer service agent didn't do what they told you they did. FYI: The system itself works OK for what it's supposed to do. I just wish their people were knowledgable enough to have told me what it was supposed to do instead of telling me what I "wanted to hear".

The service is the worst in the world.. 6 visits and still nothing. I compare it to the death of…read moremy son and stage 5 cancer.

My experience was very good. Kyle assisted me with some major phone issues. His patience and…read moreknowledge were excellent. He also helped me in the Verizon store in Park Ridge,il I hopefully will need to get a new phone in a few months and will go to see Kyle.

I moved my 4 cell phone service over from AT&T to Verizon. I was supposed to receive gift cards…read morefor what I owed on my AT&T phones which totaled $1,800. However, after 8 months, the gift cards have never arrived. Additionally, they promised a monthly bill of around $200 (which was billed the first month) and then it went up to $360 every month after. I've been trying to get this resolved for 8 months and the TCC rep tells me each month it's resolved, yet it's not. I've tried contacting the manager several times and she does not respond back to me. Extremely poor customer service and would recommend going to a Verizon owned store as TCC doesn't back up their commitments.

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!