Service request was within time frame of appointment. Service Technician was very knowledgeable and…read moreclear in explaining the problem and process to fix the issue with my DirecTv. Much appreciated

Genaro was awesome! Fixed my issues and helped me connect everything. Switched from Google Fiber to…read morethis and couldn't be happier

Nazir showed up on time and helped me find a port in over an hour. He ran around to make sure the…read moreservice was running smoothly. Plus he is super extremely nice and polite. he asked me everysingle time before moving my stuffs even its just 1 feet move All in all, it was a good experience

Constant buffering. Sporadic streaming. Sometimes can't stream at all. Planning on going back to…read moreComcast. HP was installed in our building cuz the ex-building managers husband or ex husband was connected to HP. It's the worst. Just don't.

Easy install. Friendly service. The mobile app is very user friendly and has fantastic…read morefunctionality. Service was quick and they walked me through the installation and mobile app.

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

The staff is fine The process is horrible and slow…read moreJust to drop off a cable box takes forever! Should be an express or self service for a cane box drop off That's all!

The staff in this store is so unhelpful. You walk in and there are half a dozen (mostly) men…read moresitting around doing what appears to be nothing. Was here twice in a weekend and both times their staff tried to outsource my problem to Apple or their customer service number

Comcast/Xfinity is the best internet provider that I have found as far as the speed & reliability…read moreof their coverage & internet access. As far as contacting a person when service is needed they are pathetic & severely lacking. Zero Stars Everything is automated. The recorded responses don't give you the option you need to talk to a person for technical support. I recently bought a new modem & router. Whenever you change the modem you need to contact Comcast to send a signal to the new modem. This can prove to be a lesson in futility. I called repeatedly to an endless loop that didn't provide the options I needed. If your already an existing customer FUGET ABOUT IT. Your kind of F-ucked if you need help. I even tried to call as a new customer to get a person hoping I could get transferred through the correct channels. As a potential new customer I went 2 for 2 w/an instant connection to a person. As soon as they knew I didn't need new service they hung up. WTF?

Is zero stars an option? Or negative infinity stars? Giovanni the manager is an absolutely…read moreincompetent pathetic person who was completely unhelpful and rude. He lies and misinforms people. This company forces elderly people to come to physical stores to resolve issues that should be handled over the phone or online. First they say call the number - then they say go to the store - then at the store again they give me a number to call. Joke of a company. Went to the store today because the text messaging and phone call I made both said I had to go to the store to fix the issue that Giovanni (the pathetic excuse of a manager) said yesterday we could handle this issue at home only to be told at home to go back to the store - which I just did today and spoke to this rude incompetent "manager" named Giovanni who wrote this phone number down and said to call them now. When I attempted to have him help me with his company's issues by assisting me with the phone call to that number he threatened to call the police to trespass me from his building. Xfinity is a joke of a company. A $78 billion dollar technology company that can't make simple account changes without dragging 80 plus year-olds out to stores only to be told to call a phone number which we tried before being told to go to the store!

I spent a few weeks contacting providers. Unfortunately, I decided to go with xfinity. ADT had a…read moreproprietary system and after your contract, you still don't own it. The xfinity agent told me their system was not proprietray and it could work with blink cameras. It is proprietary. There are advantages and disadvantages to a plugged in camera. I thought I could get the best of both worlds, but now have to run a separate system for blink. I talked to Omar 10/25. I complained that because they gave me bad info, I have to invest in additional equipment (sync module, echo show, and new router. From what I've been reading on the forums. It doesn't play well with the xfinity router). He told me they weren't charging me for the security equipment or installation so I let it go. I find out today, they actually are and they basically tell me there is nothing they will do. Sso much for their "satisfaction garauntee". Maybe I'll keep it. If I pull it out, I'll let you know how it goes. Just be careful when you talk to these them. I've been getting bad information. They might wonder why I never stick around for their surveys. It's because it sometimes takes a week or so before you find out the customer service agent didn't do what they told you they did. FYI: The system itself works OK for what it's supposed to do. I just wish their people were knowledgable enough to have told me what it was supposed to do instead of telling me what I "wanted to hear".

The price they quote is NOT the price they charge, constant price slamming, completely garbled…read morelanguage for billing deliberately designed to obscure what they are doing. It's illegal, but good luck finding the time to fight it, just skip this company. Under NO circumstances should you set up Auto-Pay, they 100% will massively overcharge and double bill you. I was never on the phone with customer service for less than an hour. The customer service people were polite enough, the technician that came to run the wire was courteous, effecient and professional, but the corporate policy means they WILL rip you off. TERRIBLE COMPANY.

Great workers with lots of knowledge and expertise!…read more I had quite a few issues with getting a new phone. I seriously tried about 7 times and i NEVER walked out of a store with a new phone. There were some deep issues that were keeping me from getting a new IPhone. I started to get extremely frustrated. No store seemed to be able to help me. No one could get me farther than "It says we can not upgrade your phone even though you are due for an upgrade". Until I met Charles at this store... Now, spoiler alert, I didn't get my new phone at this store. But Charles went out of his way to dig extremely deep into my situation and figure out what was happening. The first time I stopped in, he got me a few steps farther than other stores had got. So I started to get excited! But then boom... another issue and I couldn't get my phone. But I had somewhere to be so I had to leave. But I came back about a week later and he helped me get a phone number I needed to resolve my issue! So I left the store (had to be somewhere yet again) and dealt with this new number. I finally got conformation that i was able to get a new phone! I was in a mall at the time i was notified so I just went to the Verizon store in the mall and go my new phone. But because of Charles help I was able to get my new phone and get onto a new plan! Ever need help or ANYTHING related to verizon go here!

My experience was very good. Kyle assisted me with some major phone issues. His patience and…read moreknowledge were excellent. He also helped me in the Verizon store in Park Ridge,il I hopefully will need to get a new phone in a few months and will go to see Kyle.

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.