Larney did a great job! He was able to readily identify the problem and fix the issue! Very…read moreprofessional service.

Great customer service! Ike was very friendly and worked followed to diligently set up service in…read moremy new condo.

BEWARE of this verizon store! All rude scammer employees. There are many other similar reviews…read moreaffirming my experience. i would not recommend anyone go here unless you want to be scammed! Employees will not even acknowledge you unless you are looking to buy a new phone so they can make commission. My experience: I came to this store with my mom because my phone was experiencing a glitch, after it died, it began to only charge to 1% and nothing further. After taking it to Best Buy who ran diagnostics, they informed me there was no damage to the phone and it was not my fault, but something in the internal system had just failed (basically a glitch) and it most likely wasn't recognizing the battery. My phone is barely 1 year old and has never had damage to it. So, my mom called verizon corporate and they said we could trade in this broken phone and they will provide a new one for free, all we had to do was bring my broken phone to a verizon store so they could call tech support and confirm the diagnosis themselves. This was all notated in our account. When we came into the store, the employee Ivan came up to help us. My mom explained the situation and all he asked was if we had a protection plan. We said no, and he said there was nothing he could do to help us. We were very confused and explained again how the agent we called at verizon corperate knew we did not have a protection plan either but insisted we could get a new phone. Ivan said he doesn't know why the agent would say that because if we didn't have protection there's nothing he could do. We asked him if he could just call tech support like the verizon corporate agent said they should do and he told us with an attitude there's no point in even calling tech support because i'm 100% not getting a new phone unless i buy a new one. he then refused to help us. My mom decided to call verizon corporate right there in the store and they let us use their telephone. of course, verizon corporate confirmed we could get a new phone, and since the store we were in was unhelpful, they would just ship the phone directly to our house in 2 days and we will ship the other one back. we were on the store's telephone for a good hour and a half and not once did a single employee check on us, come over to ask anything, or even offer us a chair. at one point while i was on the phone my mom went over to the manager to complain about the employee ivan, the manager didn't say much and afterwards, there was no other customers in the store, and all the employees, including the manager and ivan, were sitting down chilling, hanging out and laughing. again, not once did anybody ask if we needed help and the manager did not send ivan over to apologize for lying to us. Had we listened to him and not called corporate again, we would be stuck paying $1,000 for a new phone. He lied and said there was no way we could get a new phone and refused to help us, while verizon corporate sent us a new phone with express shipping for free because they actually care about the costumer. When we complained about the store to the agent on the phone from corperate, she confirmed that they were probably being unprofessional and unhelpful because we weren't looking to spend money and therefore they couldn't make commission off of us. we filed an official complaint with verizon corporate and i hope any higher up manager of the store would get in contact with me about this horrible rude experience.

The employees of this store are definitely not properly trained to deal with the hearing-impaired…read more The sign on the window states that they speak bi-lingual but obviously they are not helpful to customers with a hearing loss. Hearing Impairment is part of the Americans With Disabilities Act. So businesses, like this Verizon store, should be complying with ADA standards. Teach employees to write down questions and answers for the hearing-impaired customer, not get flustered nor start talking louder.

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

DO NOT USE THIS SERVICE. Truly one of the worst services I have ever used. I got a self…read moreinstallation kit, followed the instructions and could still not connect to the internet. I called, was told I had to call to set it up (this is not included anywhere in the instructions in the self install kit). They tried setting it up, could not, and tried to charge me $30 to have a tech come out. I called the next day, and was told that, because someone in my apartment previously had used Xfinity, Astound could not connect unless a tech came out. The next availability was over a week away. Lastly, while the phone call support staff is nice, the online chat staff is incredibly rude, repeatedly blaming the customer (me) even though they confirmed I followed the instructions. I am canceling my service immediately and telling everyone I know not to ever use this service.

Nazir showed up on time and helped me find a port in over an hour. He ran around to make sure the…read moreservice was running smoothly. Plus he is super extremely nice and polite. he asked me everysingle time before moving my stuffs even its just 1 feet move All in all, it was a good experience

Constant buffering. Sporadic streaming. Sometimes can't stream at all. Planning on going back to…read moreComcast. HP was installed in our building cuz the ex-building managers husband or ex husband was connected to HP. It's the worst. Just don't.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

My midsize condo building just got webpass and while it's faster and less expensive than the much…read morehated Comcast, we've experienced regular outtages of minutes to hours since it was installed a few weeks ago. Today it's been on and off all AM...I work from home, as do many others in my building. This is just unacceptable and wasting my time. Cannot recommend unless they can provide consistent service going forward.

Outstanding service! Very professional and punctual. Highly recommend this business for your needs…read morein cable, networks, or voip. Thank you! DJ.

From the owner: Satellite and internet sales and installation. Chicago dish authorized retailer. Low voltage…read moreservices, voip services.

Went at this location to pick up my new iPhone…read more Aaron who helped me out was pretty chill and nice to talk too. Provided me with the usually options of services, which while I didn't need most of them, they were explained nicely and straightforward. I will be coming back for their iPad promotion though. I was in and out in 30 mins and great experience as a first time user finally getting out of my parents phone plan

Handled issues with Landline.phone Upgraded to digital now…read morethe only phone in house that works is Landline Didn't warn me to purchase DIGITAL phones for 2nd floor so I'm getting a lot of exercise at age 71

I have been with AT&T for over 40 years; with landlines, internet and wireless. Up until several…read moremonths ago I had been receiving tolerable service. All of a sudden my internet and wireless greatly degraded so I am getting less the dial-up speed. I have had about 8 sevice technicians to my home but they are unable to restore my service to acceptable speed. I should be getting around 6Mbps but am getting less then 1 Mbps. I am paying about $113.00 dollars for wireless and about $60.00 for internet. I am now considering switching to Comcast!! Readers beware of AT&T

This review is directed towards AT&T Corporate offices policy regarding billing and cancellations…read more On July 2, 2026 after being a loyal customer of AT&T and it's prior subsidiaries e.g. Pac Bell, etc, I cancelled my landline and Internet services. Received my statement reflecting pro-rated charges for the landline cancellation, but NOT the Internet. Contacted Customer Service Loyalty who couldn't explain why 1 service reflected cancellation and the other did not when they were both cancelled simultaneously. Further more, I would have to wait a full billing cycle before the adjustment would be communicated to me. In the meantime, I was still expected to pay the Internet bill. No other statements have had billing discrepancies that were not immediately resolved over the phone. This just reconfirms my decisions to cancel AT&T.