MEGA Locksmith installed the Mircom Intercom at my condo building approximately 2 years ago. The installer was honest the entire time, and made a genuine effort to fix our broken intercom before we installed a new one. They did not charge us for the little bit of time they spend trying to fix the old one once we decided we needed to move forward with installing a new one. Today, we noticed the microphone on the intercom was not working. They were great about popping by on short notice and fixed the issue in 5 minutes. I would recommend these guys to any condo association with a phone-based intercom. read more

Called these guys three times over two weeks with no response. Can't imagine how I'd feel if I needed emergency service, but go find a real business with working phones! read more

Don't call them. Don't use them. Call anyone except them. They took 2 hours to get to my building after first saying 40 minutes, then saying they would be there in 30 minutes. The technician then called and said he would be there in 15 minutes. When he did finally show up, I was charged...wait for it, $538.56 for them to drill the lock. They said it was because of the type of lock I had - but it took literally less than 2 minutes for him to get me in. I felt and still feel robbed. Terrible to take advantage of people who have no other options in a particular moment. read more

Quick and easy! Ben was awesome. Will be back for sure! Really convenient and great. Nice!

I couldn't find anywhere else to get my key copied, ( Home Depot, Lowe's) but Ben did it in seconds! read more

Mega Locksmith & Security - New key - Keys & Locksmiths Near Me - Chicago, Illinois

Came in to Mega locksmith Bri Garcia cut my keys fast as lighting best service in town if your looking for security locksmith services looking no further top quality service shout out to Bri she knows her keys!!!! read more

Needed a key copied and Ben was able to get it finished within 1 minute and I was out!

My roommate and I were locked out at midnight one night and someone MEGA Locksmith came to let us in. The gentleman claimed he could not let us in, and would in fact need to change our lock completely to get us into our home. We are brand new to the area and saw no other options at such a late hour, so we agreed. It took a long time, but finally we were in with a new lock. The lock looked okay to us and we paid the man. The next day, we realized the key was not turning in the lock. Instead, it was turning the actual locking keyhole all the way around. I'm talking 360 degree turns. This means our door could not be locked or unlocked from the outside. We called MEGA Locksmith back and asked for someone to come back out and help us. We were assured someone was on the way. No one showed up that night. The next day, we called again for someone to come out and help. We were again assured that someone was on the way. AGAIN no one showed up that day. They knew they provided scam service and did not want to fix their mistake. I called again and demanded to speak to a manager. This man asked for photos of the issues. After I sent these photos, he assured me someone would come out to help us. When no one came in a few hours, I called back and asked what was happening. He finally admitted he didn't actually have any control over sending someone out. Instead, he told me he would come out and fix the lock if I sent him an additional $100 over the phone. Of course, I did not do this and immediately hung up. At this point, I knew MEGA Locksmith was of zero help and was a scam. I decided to call our landlord and business manager. After calling our building manager, they sent someone from their team to help us out. These gentlemen were shocked to see our door in such an awful state. They said MEGA Locksmith had stripped two screws, severed another screw basically in half and totally ruined our door. Thankfully, our building manager was able to help us in the end. I have filed for a refund with MEGA locksmith. I would stay as far away as you can. They are a SCAM company. They never apologized for their awful work and never sent anyone back out even after promising to do so. It cost $350 for a job that was not done properly. DO NOT WORK WITH THESE PEOPLE. read more

Quick service! Thank you so much. Took them 3 minutes to make a copy of my keys. Open 9-5

This place is obviously struggling with its operations. I wouldn't bother calling them because they take your information, say they will reach out and.... then don't. I had used them a few years ago without issue so I did try inquiring a few times, leaving messages, and (upon their request) emailing them pictures and a description of the problem (twice I sent pics/description). They never called me back and the final straw was I tried them again in the morning, they said they would arrive at 2:30, I called them at 2:40 to see where they were, but the guy seemed to have forgotten and said he would leave soon, which never happened. Technicians who were completely unaccountable: Patrick, Chris. The dispatcher was also a complete flake (never got her name). read more

This company was very responsive to our inquiries for pricing and availability to come to the condo. They came out 2 days after we reached out and were very prompt to the appointment time. They were wearing masks and gloves and sanitized the area when they were done. Reasonable pricing to replace the speaker on the intercom and provided guidance on some other issues we were experiencing with sticking buttons. Would recommend to have them come out again if needed. read more

Mega Locksmith & Security - Keys & Locksmiths Near Me - Chicago, Illinois

Fast. Quick and accommodating. I had the pleasure of speaking to Ricky and and Bobby!

BOTTOM LINE - Not only did they not fix the issue, they charged me for parts that were not installed. My strong recommendation - I WOULD STAY FAR AWAY from them. It's been a long time since I have dealt with a vendor that is frankly dishonest. I am a building manager and manage a number of buildings in the Chicagoland area. We had an issue with the front door of our buildings and I called a service that referred us to "Mega Locksmith and Security." A technician came out in a timely fashion and told me that the "strike" in the door had to be replaced. He explained that he would use a higher quality strike and according to the invoice charged me $180 for a "HES 5000C Electric Strike" (labor was additional). Unfortunately the problem was not resolved - I asked them to come back out and take care if it, but they refused to do so, with out an additional labor charge. At that point I called another company out - who along without maintenance man, took care of the problem. But here is what is interesting - the strike that was installed was not the one that I was sold, but one of much lesser quality (see pictures) and hence why the door was not still operating properly. Not only was it of a lesser quality - it was passed it warranty - so my assumption is that this was an older strike that they had found/ replaced from another job. read more

This company has Horrible customer service and response time!! We have tried a few times to set up a comlete building install and NO follow up or even just a return call. And in the past, the times we actually had them come and do work, there was always a disconnect on their part to what the project was and then an expensive bill. Not to mention-future problems with that same project. I say No No. read more

After the follow-up customer service and a rep physically coming out to offer to look at our doorknob and keys, I thought this was a great company. But I just didn't want to pay for new keys! So I chose to go back-and-forth on BBB with the prior property management company to avoid the board having to pay for a new doorknob and/or 40+ new sets of keys. Enter a second property management company, who apparently had the Mul-T-Lock key card for THREE MONTHS and never said a word about it. I get the key card. And after Mega Locksmith insisted that their company name or phone number is on all their Mul-T-Lock keys, it turned out to be them who made our keys. I'm just shaking my head. They should have better record-keeping. I gave them the property management company, the property manager's name at the time and even a time frame. They insisted they didn't make the keys. Then I get the key code and a receipt, plain as day their company name is on the box and proves they made the keys. If you work with this company, you BETTER keep all your records. I'll stick to working with the locksmith who helped us in the middle of me going at it with two property management companies. They called Mul-T-Lock and really tried to figure this missing key card out, and they weren't even the ones who made the original keys. Mega Locksmith was! I'm glad we didn't spend a bunch of money getting new keys. read more

I have used them 2 times and they have been awesome they usually come within a few hours pricing is ok.. Service is $125 plus 55 an hour so it will cost you $200 first hour but I think its worth it. They high skill set able to install entrance system and come fast so recommend them give them a shot when you need help... read more

Advertises 24 hour service but only forwards to a line that ring incessantly with no pick up.

The place is really nice and clean. I was out in less than 5 minute. Also the guy I got my keys from was really nice

As a landlord and a business owner I know how to value good set of skills and professional craftsmanship when I see one. I have called mega locksmith to help me with the tenant situation they have dispatched a locksmith very quickly, The locksmith James was very nice polite and professional. My locks was replace in a timely manner and for affordable price. I've also asked James to duplicate my Jeep remote, The great part about it he looked at me and said no problem, guess what?! 15 minutes after I had another brand new shiny remote .. thank you mega locksmith for excellent service. read more

Mega Locksmith & Security - Keys & Locksmiths Near Me - Chicago, Illinois

Excellent service by Nicole (Dispatch Manager) and Jordan (Locksmith) 5 Stars read more

Needed my building keyed. Called a few places for estimates, so thankful I picked this one! Very upfront, no hidden fees and a super friendly and knowledgeable technician (Richard) completed the work. Couldn't be more satisfied! read more

Mega Locksmith & Security - Great work done by Richard - Keys & Locksmiths Near Me - Chicago, Illinois

I would never use them again. Me and my downstairs neighbor inadvertently used them three times. I used them twice and they hit me up for upward of $500 in time of desperation. The more desperate i was the more they charged me. Each time the person who showed up from a seemingly local locksmith shop which turned out to not exist, left us a card with that logo and name. They are scam artists and they operate out of fake listings all over the city to make them appear to be close by / neighborhood locksmith. The door to my unit would sometimes slam too hard shifting the mechanics of the lock to the point that I couldn't unlock it with my key so I ended up using yelp to find a locksmith twice. My downstairs neighbor lost her keys and did the same thing once. Their type of scam got written up in the news: search for David Segal "locksmith scam". Update: The gentleman making the comment below on behalf of this business is asking me to produce invoices to prove a review I posted two years ago, which he had Yelp remove last week. There are reviews going back to 2010 describing the same bait and switch experience as I had in my original review. He has no explanation for why three separate bait-and-switch locksmiths dispatched from seemingly local shops left business cards behind with that name and logo ringing their number. I'm glad the business has started to care about negative experiences starting last week, but the past can't be erased. I'm thankful Yelp reviews has helped them move toward being a legitimate business after more than 7 years, and I hope the business focuses on creating more positive reviews going forward, and stop harassing me and other negative reviewers from the past. read more

DO NOT USE THIS COMPANY!!! They charged me $600 to unlock and lock change. This is unethical business practices and taking advantage of people. I want a call from the owner to discuss and resolve. read more

I got locked today, and I was googling solution. Very responsible and fast service. The minute I called they called me back me back with ETA. Everything was over in an hour. Nile was very pleasant and professional. Highly recommended! read more

Unprofessional and terrible service. They only "guarantee" their work for 90 days, which seems unreasonable for a business that installs locks that presumably should last many many years, but that's their prerogative I suppose. The knob handle always had trouble turning; when it would get slightly cold outside (anywhere even near freezing/32°) the lock wouldn't latch to the gate so we were left with the front door just exposed/accessible; and the keys would constantly get stuck in the front part of the lock handle unable to turn. When we called about 6 months into the lock being installed asking for them to fix it because we couldn't physically get out of our front gate they insisted on a $55 fee for sending someone out and $95/hr service fee be paid JUST FOR SOMEONE TO CHECK IT OUT! When I called for another issue and suggested that it was possible that maybe the lock was installed improperly from the get-go and that they should stand by their work and fix something that wasn't ever right (and after saying that in many different ways for several minutes and getting nowhere I said "listen, I'm not sure if it was the wrong hardware or if someone installed it improperly but the thing has never f*ckin' worked"), the man I spoke with told me he wouldn't listen to bad language and he hung up on me. I ended up having to call from a different number because he wouldn't pick up from my cell number. When we spoke again he insisted that he wouldn't keep listening to insults (aka me suggesting that someone installed the lock wrong to begin with) and we were left at an impasse because he said since it's been "such a long time since it's been installed" (1.8 years) it's probably not their fault because a lot can happen in that time and it's $150 to send someone out to troubleshoot. Anyway, I called another place and they acknowledged my concerns instead of deflecting and blaming me and sent someone out for $15 to check it out. Do NOT go to these guys for ANY of your locksmith needs. Period. read more

Great Service! Company was able to come out almost immediately to change locks on new condo. Rep was friendly and helpful. Mask was worn at all times. Will use them again if needed. read more

These guys have helped us out a few times now and I can't speak highly enough about Angelo and the other guys that have visited our condo association for lock troubles. They do honest work and provide timely service. Highly recommended! read more

Mega Locksmith/Guy R. is amazing! Answered the phone right away and was at my condo in 25 mins. Had a previous locksmith fail to open my malfunctioning lock, but Guy R. (Locksmith that they sent) was able to drill, open and replace my lock system within 20 minutes! He was very cordial and explained everything that he was doing every step of the way. Get that man a raise!! Thank you Guy R. And thank you Mega Locksmith!! read more

Of course, if you're locked out of your house, you have little-if any-leverage over the locksmith. I was locked out on a Saturday morning, called the 24/7 number on our buzzer, and was directed to Mega. They were over in the 20 minute promised time, which was good. The original dispatcher told me the cost would be $120 (when I asked why so high, he just said that's the cost for labor and lock.) When the locksmith came, I led him to the back door in hopes of not messing up the communal front door I share with a neighbor (who wasn't answering his door). Locksmith tells me that the price is $120 PER LOCK and because the door had a deadbolt and a knob lock, the price would be $240. I balked, of course, and he quickly lowered his voice and said "But for you, I could make it a cheaper. Just for you." This shakedown felt straight out of the movies. I ask how much and he says, "For you, I'll do both locks for $150." There is nothing legit about this at all. He clearly is just milking the situation. It's raining, I'm locked out, and have no choice but to agree. We go to the communal front door instead because he said it would rather not damage/break the deadbolt. I explain my neighbor wasn't answering but I'd try his house again. While I'm ringing the neighbor's doorbell so he could come open the communal door, Locksmith pops it open in under a minute. I wish he had waited like I asked but seeing the door open was a temporary relief. We go to our front door just as the neighbor comes out. I apologize for inconveniencing him (though why he hadn't answered the door the 30+ times I had been ringing it earlier is annoying. It was 12:30pm, not 6am...) Locksmith says "Oh that sucks. If he opened the door, he could have saved you $30." I said "I was ringing him while you popped the door. There was no time." Locksmith says "Ah, should have been faster then." 3 minutes later, my door is popped open. The entire process took under 10 minutes and no actual work (he used what looked like a plastic sheet and a screwdriver), no keys were replicated, etc. and it cost $150?!?! While writing up the un-itemized ticket, he asked if I wanted to add a tip.I clearly said "No thanks. I think %150 is more than enough." Locksmith looks at me dubiously. The guy clearly is scamming me for minimum $30, I'm not about to pay him more. Like I said, there's little I can say or do when in such a vulnerable position. I felt like Mega purposely used this against me and extorted more money for the basic job. I won't be using their services ever again and I'm taking many, many precautions to ensure that I won't have to. Despicable business ethics. read more

Stay far away from these guys. Back in July of 2009 I returned to my condo in the Sandburg Village Apartments to find the deadbolt completely stripped and inoperable. My luck it was a Sunday so our doorman provided us with the contact information for supposedly a reputable locksmith for our building. We were thankful to have the gentleman show up within a reasonable amount of time however while we were pleased with the drill job allowing us to regain access to our place, we were really unhappy with the install on the new lock. First off the replacement was some generic deadbolt that looked extremely cheap. I asked the guy whether these were quality and he assured me it was. But no! Starting just this past spring (less than a year later), the bolt already started to jam. Now it's Fall and the bolt is jamming more regularly (to the point I could barely get the door open today). I tracked down the company and called requesting service and they said I'd have to pay them more money because they only guarantee their work for 3 months. I'm disgusted and suppose I should take this as another example of a hard learned lesson that if you want anything done right in this world you have to do it yourself because the alternative is a half-assed job with substandard materials. Call these guys at your own risk.. read more

Our management company recommended this locksmith for our use although now that we have had issues with Mega Locksmith, our management company claims they didn't recommend them. Actually, Hales Management, you did recommend their work and here is a published letter that you wrote on their behalf. http://www.bestchicagolocksmiths.com/reference/pdf/HPM%20letter.pdf My first complaint is that you changed locks on a door that we did not request that you change. You had to come back and put our original door handle and deadbolt back and now the original lock does not fit because of the cutting and drilling you made to our door. 2nd is that you did not provide us key code cards that allow us to go to any vendor to have multiple keys made. When I called to ask for them, you responded that you destroyed the cards but you have our codes on file. When I asked for these codes, you said you would contact our management company with this information. Now you have our MUL-T-LOCK codes held hostage and we can not make duplicates without using your company. There are all sorts of things wrong with this and I have also filed a complaint with the BBB to help with the resolution of this issue. Other locksmiths I have called have asked who we did business with and they had nothing good to say about your company. Buyer beware! read more

The man who came to unlock my door was extremely rude. I should have waited the two hours for my landlord to come let me in rather than wait 15 minutes for terrible customer service and a $85 fee. read more

Cold and locked out of my condo, I needed to get in ASAP. The technician, Ami arrived in 20 min. Very polite and thoroughly explained the process. These guys drive company vehicles and wear uniforms - very professional. He was able to open my door without damaging the lock. Does it cost a bit more than the 'other guys'? I don't know and don't care. I just want to get inside my place. Having a professional arrive on time and get you into your home quickly without any 'add-ons' or damage is a service I am happy to pay for. read more

I called Mega Locksmith because their number was on my intercom and I needed a second opinion on repairs for the intercom's microphone. On the phone, they stated that the service call was $55 and $85 an hour for labor. I agreed, knowing that I wouldn't need any labor performed and was happy to pay the service fee to get another opinion. When the technician arrived, he opened the panel and tested the electrical circuit. After attempting to test the microphone while adjusting the volume controls, he deemed that the entire unit would need to be replaced. I wasn't surprised and asked if they accepted credit cards. The tech said that the fee was $55 plus an hour of labor. Given the brief nature of the visit, I made it clear that I did not expect to pay for an hour of labor. After speaking with the home office, they were unwilling to compromise and let me pay for the 15 minutes of "labor" received. I had another company estimate this fix and only charged me $45 for the visit with the same level of "labor". I don't recommend working with this company. read more

I am a property manager and Mega is certainly a Johnny on The spot vendor. Very trusted service. Eric has been my savior for a lot of last minute breaks, last minute proposal requests. The price is worth it because the are fast and very responsive. Take note of that. read more

This company was recommended to me by my buildings front desk security. The painters I hired ended up disappearing with the original key I had to my condo, and I needed to get into my unit as did the building management. They came by my condo and changed the lock really quick. It did not take more than 20 minutes. I ended up calling the exact same company a month later to change my locks again. I wanted to make sure no one had a spare key to my unit just for piece of mind. They showed up really quick the second time, and within 20 minutes, he was done. read more

These guys could get into Fort Knox. But theyre too honest. Great company great service. Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

DO NOT USE. I called, no answer, left message. No one called me. I called again, no answer, left message. No one called me. Supposed to be 24 hours service. I called back again and a lady answered. I was given the estimate of $29.00 to review and $69.00 to get my condo door open. They said they were busy and didn't seem interested in this service call. They said you can call another company if you want. I said you are on the approved vendor list for the condo building. The service person (Victor) called and also didn't seemed interested either. It sounded like my call was an inconvenience for him. The only thing they did that they said they would was call when on their way. Victor called and said the key worked fine. Then he said it was the deadbolt. I said install a new lock. Oh I can't do that, this is a $800 lock. Then while on the phone he said, no it isn't the deadbolt, he said that wood doors expand and it was the hole that the lock goes in. He can't do anything for me. I asked him to leave the door unlocked so I could get in tonight after being out of town for five days. He then says it is $180 for this SERVICE call. HE DID ABSOLUTELY NOTHING and DID NOT LEAVE MY DOOR UNLOCKED. This company is dishonest, and sucks. DO NOT USE. Eileen read more

I just moved to Chicago from the west coast - bought a place and needed the locks changed. Was nervous as I don't know anyone so placed many calls for quotes and to get the "vibe" I was looking for - trustworthy and a good price. I definitely got that from Eric and Ami. Very accommodating and excellent workmanship. Quick also. Nicest thing was Ami was very concerned that I made sure I had the right key, and that I was comfortable with the system he installed. 5 stars for above and beyond service. Highly recommend Mega Locksmith & Security. Thanks! read more

Do not use this company. I called them over 2 weeks ago, the person who answered phone said they would send somebody on Tuesday between certain time, nobody showed up. called back, they forgot to schedule but somebody was nearby and they came by later that day. Showed them all our issues and said we would have proposal in 48 hours, even gave me their cell number to text. By Saturday still nothing (website says they are open 24 hours). Left a text and informed back they are closed on weekend, will get proposal Monday, Got nothing, texted again on Wednesday, no response. Texted the office and no response. Two weeks later still nothing and no response. Called another locksmith and they got back immediately and work scheduled. Worse service ever. read more